Communication Issues and Recommendations: ACS Report Analysis

This report examines the communication challenges within the Australian Computer Society (ACS), focusing on issues such as a lack of open dialogue between management and employees, unclear decision-making processes, and problems with information sharing. The report explores the importance of verbal communication, active listening, feedback mechanisms, and questioning as essential communication skills. It highlights the benefits of improved interpersonal communication, including increased clarity, efficiency, and teamwork within the ICT field. The analysis identifies challenges in incorporating these skills, such as a lack of cohesion and the need for employee viewpoints. Recommendations are provided, including leadership by example, clear communication of changes, and team-building initiatives to enhance interpersonal skills and overcome organizational challenges. The report concludes that while ACS is successful in providing services, it must prioritize internal communication to improve overall efficiency and employee engagement.

Running head: COMMUNICATION
Communication
Name of the Student
Name of the University
Author Note

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Executive summary
The aim of the following report is to address the issue of communication problems within
Australian Computer Society of Australia. Though the bank has earned great reputation among
their customers, it has been suffering from existing of the employees in a cohesive manner. The
management and employees do not share that kind of open dialogue making and this creates
many confusions. The lack of clarity in the decision making process has opened up the issues a
bit more. The problem of information sharing has also been a great problem for the organization
in a huge manner. The activities of listening carefully, taking feedbacks and raising questions
might bring some solutions within the system.

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Table of Contents
1.0 Introduction................................................................................................................................3
2.0 Communication skills in Australian Computer Society............................................................3
3.0 Explanation of communication skills........................................................................................4
4.0 Benefits for the field..................................................................................................................4
5.0 Challenges in incorporation in the field.....................................................................................5
6.0 Recommendations......................................................................................................................6
7.0 Conclusion.................................................................................................................................6
8.0 References and Bibliography.....................................................................................................7

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1.0 Introduction
The overall purpose of the following report is to find out the communication challenges
in the chosen organization and recommend how these problems can be overcome properly.
Communication challenges have always been one of the weakest points for the companies to
gain the competitive advantage. They lag behind as they cannot communicate effectively with
their customers and employees. Similar problems have arisen in the Australian Computer Society
in the recent times (Bonaccio et al. 2016). These challenges within the organizational structure
will have to be found out the gaps in the flow of information must be carried out filled properly.
The elements of the proper communication must always align with the initiatives of the
organization in a better manner.
2.0 Communication skills in Australian Computer Society
Australian Computer Society is one of the leading companies in the information and
communications technology in the current market. They are always keen on providing the
advanced excellence in the industry of the information technology. The continuous efforts of the
company had led them to this much success. Now, the issue has become very evident because of
managing more than 45000 employees (Acs.org.au 2019). The communication issues have
become very much clear from all the aspects. They have a digital library at their disposal and
they have to manage all these resources by the professional attributes of their employees. It has
become quite challenging for the organization to communicate with their customers properly and
this has affected their business profits as well. They are spread through different states of the
country and this has become a huge problem because of the distance (Acs.org.au 2019). The
development of technology is a probable solution but the interpersonal communication has been
hampering the entire system as well.
Many foreigners have also got the opportunity of working in Australian Computer
Society because of their working efficiency. This is why it has been somewhat problematic to
work with these employees despite the fact they have very food knowledge of the work
(Caspersz and Stasinska 2015). It has been observed that most people do not have the skill of
listening to the problems actively. This is why they have not been able to share their feedbacks
(Acs.org.au 2019). The company Australian Computer Society is not much concerned about their

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communication issues within their departments. They have to monitor the risk management
systems within the industry of information technology. Still the interpersonal communication
gaps are existing. However, it will be almost impossible to complete the risk management
systems without the proper interpersonal communication between themselves. The
organizational structure is somewhat problematic for the organization for the information
sharing.
3.0 Explanation of communication skills
In this section, the communication skills will be explained. Verbal communication is one
of the most important and effective forms of organizational engagement (Caspersz and Stasinska
2015). Employees always need to get along with each other and the management will also be a
part of it. Through the verbal communication process, the information within the organization
will flow from one level to another. This can be done in both written and oral ways (Bonaccio et
al. 2016). Sometimes oral communication is more effective since it saves time and many people
can share their thoughts together.
The first step is listening. When a manager says something or gives orders about some
decision, the employees will have to listen to it carefully enough. It might be regarding the
customer service or the changes in the process. Active listening will help the people to
understand the entire scenario and compare the changes with the previous system (Caspersz and
Stasinska 2015). The listeners will be able to make the informed judgments about the new things
that have been discussed. In the second step, the employees or other stakeholders should have
enough knowledge to share their feedbacks about the things that have been said (Wood 2015).
These feedbacks should be taken into consideration for further alterations in the changed plans.
In the final step, questions should come up from the end of the employees.. There are some
benefits of questioning as many new things will come up in this manner (Purdy and Manning
2015). New viewpoints will be shared and final decisions will be taken only after that.
4.0 Benefits for the field
In the words of the critics, there are certainly mainly advantages of active listening,
feedbacks and questioning. An open verbal communication will get rid of all the confusions

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within the process (Caspersz and Stasinska 2015). So, there will be no more problems between
the employees, customers and managers regarding the processes of delivering the customer
service or any such related things. More clarity will be put in the system due to these steps
(Conrad 2014). If the employees of Australian Computer Society are no more confused about the
implementation of their new plans for better customer services, they will be able to act more
efficiently (Wood 2015). The feedbacks will also be helpful for the organization in numerous
ways.
The information technology field in the Australian Computer Society will be highly
benefitted by the improvement of the interpersonal communication skills (Mikkelson, York and
Arritola 2015). As per the critics, this field requires high level of interpersonal communication
skills because collaboration is the main aspect to get their projects done. If they have high level
of communication between them it will increase their value in the field. Teamwork is a very
valuable concept of this company and it is quite evident from the literature that team work needs
massive interpersonal communication (Braithwaite and Schrodt 2014). The ICT professionals of
the company will have to work as a team and apply the technologies for the benefits of
Australian Computer Society.
Thus, it will continue to be a two way process and collaborative measures will benefit the
overall purpose of Australian Computer Society only. Therefore, these measures will develop the
interpersonal conflict among the different levels of employees. All the interpersonal relationships
will improve this way as well (Mikkelson, York and Arritola 2015).
5.0 Challenges in incorporation in the field
The above discussion has clarified the fact that there are several benefits of these
interpersonal communication elements. Australian Computer Society has put all the more
emphasis on the well being of the customers and delivering their services in the right manner
(Hall 2016). The viewpoints of the employees have not been sought in the recent times and this
is really one of the biggest mistakes for the organization (Braithwaite and Schrodt 2014). Lack of
cohesion in the internal communication has definitely resulted in the poor flow of information
sharing through different levels. The requirements of the professional activities of Australian
Computer Society are to deliver the perfect services to the customers based on technology. The

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innovative prospects of the ICT professionals will increase only when they will be able to
communicate with each other (Hall 2016). This communication will enhance their knowledge
and they can predict better ways of delivering their services. In order to manage the ICT
management, employees must indulge in better interpersonal communication since they will
learn better things and implement them (Mikkelson, York and Arritola 2015). This will enhance
their skills as well. Effective interpersonal skills will increase the efficiency of the services of the
Australian Computer Society as well.
Though the organization is very strong in adopting the latest technology and providing
training to their employees, they must focus on improving the internal and interpersonal
communication process within the Australian Computer Society as well (Hall 2016). Apart from
helping the community, these lacks in the internal system are putting their services in jeopardy.
The lack of interpersonal communication and information sharing will have negative impacts on
their operations as well (Mikkelson, York and Arritola 2015).
6.0 Recommendations
The probable steps to improve the all over operations of the organization, Australian
Computer Society can take the following steps indeed.
 The leaders of the organization Australian Computer Society should always lead by the
example.
 They can make the mission and vision clarified in front of their employees.
 The changes in the system and process of the organization should be informed to the
employees so they have ample time to adjust with the new changes.
 Teamwork and team building must be initiated so the interpersonal skills can be
enhanced for the efficiencies of ACS.
 The better interpersonal communication styles within the organization will lead to better
innovative implications and overcome the challenges in work.
7.0 Conclusion
On a concluding note, it can be said that the organization Australian Computer Society
has many accolades in their name and they are very popular among the Australian people as

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well. Though they provide the efficient services to their customers all the time, they must focus
on the better information sharing within their departments. Otherwise, they will not be able to
increase their efficiency among their internal departments. Thus, Australian Computer Society
will have to encourage their employees to listen to the statements, give feedbacks and clarify all
the questions in their minds. Probably these steps will increase the interpersonal communication
perspectives.

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8.0 References and Bibliography
Acs.org.au (2019). ACS - The Professional Association for Australia's ICT sector. [online]
Acs.org.au. Available at: https://www.acs.org.au/ [Accessed 20 Sep. 2019].
Bonaccio, S., O’Reilly, J., O’Sullivan, S.L. and Chiocchio, F., 2016. Nonverbal behavior and
communication in the workplace: A review and an agenda for research. Journal of
Management, 42(5), pp.1044-1074.
Braithwaite, D.O. and Schrodt, P. eds., 2014. Engaging theories in interpersonal
communication: Multiple perspectives. Sage Publications.
Caspersz, D. and Stasinska, A., 2015. Can we teach effective listening? An exploratory
study. Journal of University Teaching & Learning Practice, 12(4), p.2.
Conrad, D., 2014. Workplace communication problems: Inquiries by employees and applicable
solutions. Journal of business studies quarterly, 5(4), p.105.
Hall, A., 2016. Exploring the workplace communication preferences of millennials. Journal of
Organizational Culture, Communications and Conflict, 20, p.35.
Mikkelson, A.C., York, J.A. and Arritola, J., 2015. Communication competence, leadership
behaviors, and employee outcomes in supervisor-employee relationships. Business and
Professional Communication Quarterly, 78(3), pp.336-354.
Purdy, M.W. and Manning, L.M., 2015. Listening in the multicultural workplace: A dialogue of
theory and practice. International Journal of Listening, 29(1), pp.1-11.
Quintanilla, K.M. and Wahl, S.T., 2018. Business and professional communication: keys for
workplace excellence. Sage Publications.
Ramalho, J., 2014. Mentoring in the workplace. Industrial and Commercial Training, 46(4),
pp.177-181.
Wood, J.T., 2015. Interpersonal communication: Everyday encounters. Nelson Education.