Analysis of Australian Hardware Operational Plan 2020-2021 Report

The provided document outlines the Australian Hardware Operational Plan for 2020-2021, detailing key objectives and strategies. The plan focuses on three main objectives: providing customer-tailored products and services, creating a productive workplace, and supporting customer-tailored activities to improve reputation and sales. The operational plan includes specific activities such as enhancing data management, improving customer service, and fostering innovation. It emphasizes the importance of market data, technological advancements, and a customer-centric approach. The report also discusses the importance of high-quality goods, employee training, and creating an innovation-driven culture to achieve the firm's goals. The plan aims to increase market share, improve customer satisfaction, and drive sales growth through strategic initiatives.

Action Plan
Australian Hardware Operational Plan
Objective no. 1 for 2020-2021
The Australian Hardware management will facilitate the attainment of its 2020-2021 goals by
fully supporting its priorities and aims illustrated in the operational plan.
Operational plan with activities for 2020
 To ensure timely and relevant practices in the firm, Australian Hardware will:
a. Provide customer-tailored products and services. The firm will enhance the interlink
methodology and work with relevant jurisdiction to increase the utilization of customer data
b. Implement relevant actions that will improve product and service quality, process
timeliness and accessibility of relevant data. The firm will conduct a targeted abstraction of the
data management framework, development and building crucial market data that will be needed
to improve the products and services offered in the firm.
c. Enhance the relevant infrastructure and activities that will help increase the market share
of the firm in the highly competitive industry. Various activities will be initiated to support the
integration process of doing business and initiate sound performance management.
 To support the emerging market data, Australian Hardware will:
a. Explore and retrieve relevant data that touch the priority data in the hardware industry.
The firm will launch a customer experience survey exercise that will help in exploring ways to
new business opportunities. The firm will actively explore the emerging markets and the changes

in the taste and preferences of the customers that will be crucial in increasing the market share
and increase the customer base.
b. Utilize technological advancement in collecting and storing the relevant data. The firm
will adopt the use of e-commerce in conducting most of its activities that will help in monitoring
the market and ensuring critical data relating to the market is stored.
Objective no. 2 for 2020-2021
The Australian Hardware management will provide and conducive and productive workplace
creating an inspiring environment with a proper sense of organization supervised by active
management and a group of employees who have the drive to take initiatives and have a
comprehensive view of the firm’s success.
Operational plan with activities for 2020
 Provide high-quality goods and services, Australian Hardware will
a. Provide a more comprehensive range of hardware products which will satisfy the varied
needs and wants of the customers
b. Ensure topnotch customer service is provided. The firm will offer training to the
employees and make emphasis on good customer relations which will lead to repeat
business from the customer
Objective no. 3 for 2020-2021
The Australian Hardware management will support customer-tailored activities within the firm
which will improve the reputation of the firm while increasing the sales volume.

Operational plan with activities for 2020
 Emphasize on innovation culture in the firm, Australian Hardware will,
a. Introduce and implement the innovation agenda and create necessary awareness and
establish the required conditions that will ensure successful innovation practices in the
firm.