This report presents an investigation into the implementation of touchless travel technology at Birmingham Airport. The study examines the growing demand for contactless experiences, focusing on passenger experience and identifying key criteria for successful implementation. The rationale highlights the benefits of touchless travel, including improved customer satisfaction and operational efficiency. The literature review explores passenger experience within the context of airport guidance, analyzing different contact points where touchless technology can be applied, such as check-in, security, and boarding. It also defines the key criteria for a contactless passenger experience, emphasizing the role of technology in streamlining processes and enhancing safety. The research methodology outlines the qualitative approach adopted for the study. The report concludes with a discussion of the findings and recommendations for Birmingham Airport. The report emphasizes the importance of touchless travel in the modern aviation industry and its potential to improve customer satisfaction and operational efficiency.
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