Aviation Operations Management: A Report on British Airways Operations

This report provides a comprehensive analysis of aviation operations management, using British Airways as a case study. It delves into the critical aspects of safe flight operations, examining air traffic control processes, airline safety measures, and the structure of flight operations teams. The report explores how these teams collaborate to ensure smooth and efficient flight operations, highlighting the importance of teamwork within the aviation industry. Furthermore, it discusses the changes and advancements in airline operational teams, such as employee engagement, technological integration, and flight schedule management, to enhance operational effectiveness and address the challenges of a competitive market. The report emphasizes the need for continuous improvement and adaptation to maintain high standards of safety, customer service, and operational efficiency in the aviation sector.

Aviation Operations Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY .................................................................................................................................3
Safe operation regarding the flight in order to properly control Air traffic control and smoothly
run the airline operations within the organisation...........................................................................3
Airline organisation conducting various safety measure and operations. ..................................3
Explain air traffic control within organisation context. .............................................................4
Examine the various flight operations team in order to smoothly performing functions...........5
Discuss how aviation operational team work together...............................................................6
What kind of changes in airline operational team in order to more effectively performing
flight operations..........................................................................................................................7
CONCLUSION...............................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
Aviation operation management is wider and broader concept in order to used various
measures and factors are effectively adapting by aviation industry due to smoothly conducting
flight operations. The report is about the British Airways in order to one of the famous airline in
UK which are providing ample numbers of functions for customers. It is delivering best services
for customers and wider scope to dealing in operations (Muñoz-Marrón, 2018). The paper
consist is various factors and measures regarding safety and securely for customers as well as
minimizing the risk. It includes air traffic control, airline operation team as well as various
changes in airline industry in order to improving operation function.
MAIN BODY
Safe operation regarding the flight in order to properly control Air traffic
control and smoothly run the airline operations within the organisation.
Airline organisation conducting various safety measure and operations.
It is essential in Aviation industry in order to providing safety and secured environment
so customer easily make travelling from one place to another. In this industry their ample
numbers of functions are performed effectively and efficiently in order to providing best
customer experience. It is utilising various tools and techniques which result as smoothly run the
business operations. In context of British Airways, it is developing various safety measures
which result as smoothly run the airline operation and control the air traffic. In this flight safety
function is department which plays the vital role in order to run various safety programmes. It
considered as management team coordinated set of rules and procedures in order to effectively
and efficiently run the airline functions (Billings, 2018). It is important for organisation in order
to follow the safety standard and managing by managers and executives. It includes various
standards which are followed by organisation which are discussed below.
 Clear and specify the company's standards.
 It is essential to each and everyone to know about the rules and accepted.
 It is necessary to establishing proper system in order to managing deviation, standard,
recognised, reported and correctly.
It is duty and responsibility of flight safety functions in order to they are developing
standard and essential to followed by staff because on that basis delivering best customer service

as well as smoothly conducting flight operations. It involves organisation delivering safe and
secure environment for customer because they are enjoying travelling as well as safety culture.
British Airways director and management team must be aware about the safety measures
in order to safely conducting airline flight and operations (Brown Jr, 2017). There are ample
numbers of hazards are included such as technical, operational, and human failures.
Organisations adhered to follow the set of standard in order to minimising the risk for all this
hazardous. Most of airline organisation coordinated with aircraft operator which result as
organisation flight safety programmes. Each and every task are assigned in order to pilot, flight
engineer or ground engineer.
Explain air traffic control within organisation context.
Air traffic control is process which refers to it is responsibility of aircraft travel in order
to trained and certified by Federal Aviation Administration. It is ground personnel which are
trained in order to effectively managing the air traffic control as well as monitoring air traffic. It
is responsibility and duty of person which are controlling and monitoring air traffic, focused
tower approach, departure control, route control and many others. In reference of organisation, it
includes they are very differently traffic rules from roads and accordingly monitoring and
controlling in order to their has no signs, traffic light and many other because skies are free. It is
essential for airline organisation due to follow air traffic management.
This management system is necessary followed by pilot and other personnel in order to
effectively and efficiently managing safe as well as efficient air transportation. It includes
developing proper infrastructure in order to air plane fly safety and securely from airports. The
main aim and purpose of ATM function is effectively and efficiently managing air traffic
control. It considered various activity of aircraft such as air plane in the sky, fly and finally land
off as well as takes off (Edkins, 2017). British Airways is one of the leading aviation
organisation in UK in order to air traffic control responsibility of air controllers of company
because they are trained and professionals and working as 24 hours and 365 days a year. Air
traffic control is lengthy process which refers to utilising large human machine system in order
to effective execution of flight due to using intelligent knowledge-based system, expert system,
accurate satellite and navigation information. It involves using advanced technology such as
automated speech synchronised, touch sensitive point device as well as various kinds of
innovation and trained human resources which effectively and efficiently performing airline

operations. British Airways managers assigned the task of each and every individual in order to
effectively controlling air traffic control, in addition to this, air traffic controller managing
current air traffic situation and condition which result as managing circumstances.
Examine the various flight operations team in order to smoothly performing functions.
Crew Control-: It is flight operation team which are managing ample numbers of
activities in order to delivering best services for customers. It involves they are conducting day
to day operation activity such as various affiliate flight are specific number of crewed staff in
aviation (Gerstle, 2018). In relevance of British Airways, it is crewed staff assigned ample
numbers of duties and responsibility such as managing and controlling unforeseen situation and
condition in order to providing safe and secured working environment for customers. It includes
they are providing various facility in order to staying, hotel and transportation facility. It
considered as ample numbers of facility for their customers like book hotel, room as well as
available tickets for charter flight.
Flight operations support-: It another flight operation team which are assigned in order
to smoothly run the flight function in order to gaining customer satisfaction. It is department
which plays vital role in order to they are coordinating all the activities with technical and
operational factors. In reference of organisation, it includes they are focusing for safe and
security measures for customers in order to depends on various factor such as weather, overflight
permits, route planning, aircraft performance, airport facilities, technical condition and fuel
emergency. There are also focusing in various other activity which are mentioned below.
Flight dispatch-: it includes proper planning for daily flight and provide crewed staff in
order to conducting proper management and flight documentation (Keller, 2016). It involves air
traffic controller and making planning for flight route plan as well as set safety measures and
procedures.
Operations control-: It is another flight operation team in flight operation support which
are effectively managing flight programmes and shifts. It considered as adhered to follow such
rules and regulation in order to smoothly run the flight functions. It is focusing on technical
function of aircraft and aware about the weather condition and situation. It involves they serves
the best services for customers so focusing ample numbers of situation and condition as well as
proper flight planning.

Discuss how aviation operational team work together.
In the aviation industry team an numbers of operational team which are effectively and
effectively working together in order to achieving organisation goal and objectives. It is process
which refers to set good team work among their staff members which result as effectively satisfy
the needs and wants of customers. In this industry very tuff competition so accordingly
formulating various strategies in order to gaining competitive advantages and explore the new
opportunities (Kim, 2017). In context of British Airways, it is providing best services for
customers as well as air traffic controller and other team members such as crewed staff. It
includes set the standard procedures in order to achieving organisation objectives effectively and
efficiently which result as enhancing productivity and profitability of company. Team work is
essential concept because without that difficult to managing circumstances as well as cannot
minimizing the risk and hazardous which are occurred. It considered as controller and assistant
work together in order to smoothly operate flight operation as well as supporting operational
staff such as floor managers, planners, supervisors and many other which are coordinated
effectively in order to smoothly performing flight functions. It is essential element of safe and
safety of customers in order to involving various bodies which are help for regulation and
controlling such as customer organisation, government, regulatory bodies, international ATC
organisations. It includes various staff members are working together such as technical, crewed
team, customer support and operational support in order to smoothly conducting flight
operations. It is main aim and purpose for working together in order to providing customers safe
and secured environment, properly flow air traffic control. It is essential for teamwork in
different department and linked together due to effectively and efficiently making decisions
which result as minimizing the risk, accident and other hazardous condition (Pfister, 2017). It is
necessary to involved all the team members and take decision which result as improving
performance of operation as well as fulfil their objectives and goals. It includes they are using
various tools and techniques in order all the staff members work together.
What kind of changes in airline operational team in order to more effectively performing flight
operations.
There are ample numbers of changes in airline operation team which are effectively
developing in order to smoothly conducting business functions. It is refers to Airline operation
control department which are establishing effective system in order to monitoring, controlling

and effectively solving problems. It is tool and technique which are utilised in order to hiring
expert and specialized personnel in order to effectively solving problems of aircraft,
crewmembers and passengers. In reference of British Airways, it involved used various changes
and improvement in operation function which are discussed below.
Keep the employees in the loop-: it is necessary to making changes in operational team
of airline so staff and members aware about companies goals and objectives and accordingly
performing functions effectively and efficiently (Phillips, 2018). In reference of British
Airways, it involves team members focusing in operational performance in order to developing
effective decision making system which result as achieving organisation goal and objectives. It
includes staff members such as ground staff, maintenance personnel to cabin, flight crew
members which are commitment towards the customers in order to delivering best customer
services.
Technology advancement-: It is essential concept because day by day increasing
competition so organisation upgrade their functions and operation as well as trained their staff in
order to gaining competitive advantages. In references of organisation, it is necessary to
utilisation various tools and techniques in order providing various network for airline staff which
result as effectively communicate from each others. It includes various measures which refers to
tablets, smartphones, social networking and many others. It involves effectively communicate
with their team members and easily solve the operational problems.
Managing flight scheduled-: It includes all the team members performing work on time
because flight as specific time of land off and takes of so accordingly improving their
operational activity and function in order to proper planning for flight route. British Airways, it
is essential in order to managing flight schedules in order to aircraft effectively reached the
destination (Seamster, 2017). It is essential to managing effectively team network between the
members in order to minimising risk. It is helpful to assessing the air traffic control situation and
condition. It involves main impact on staff performance as well as developing better network. It
is essential for each and every staff members for providing training due to specialized in
particular area as well as improving flight operations.
CONCLUSION
From the above report, it has been concluded that aviation operations management in
order to utilised various method in order to minimizing the cost and maximizing output as well

as introducing various operations function which are performing by airline industry. It includes
British Airways used various tools and techniques in order to effectively performing flight
operation which result as gaining competitive advantages. It considered as organisation using
various safety measures in flight in order to passengers are travelling without the risk and
enjoying journey. It involves air traffic control, airline operations of team and they work together
in order to achieving organisation goal.
REFERENCES
The Books and Journal
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Brown Jr, W.L., 2017. Airport managers' perspectives on security and safety management
systems in aviation operations: A multiple case study. PhDT.

Edkins, G., 2017. Innovation and consolidation in aviation: Selected contributions to the
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Gerstle, C.R., 2018. Parallels in safety between aviation and healthcare. Journal of Pediatric
Surgery, 53(5), pp.875-878.
Keller, R.M., 2016, September. Ontologies for aviation data management. In 2016 IEEE/AIAA
35th Digital Avionics Systems Conference (DASC) (pp. 1-9). IEEE.
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Society of Korea, 36(5), pp.467-484.
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Pfister, P., 2017. Innovation and Consolidation in Aviation: Selected Contributions to the
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Operations-Economics-Strategies-Management. CRC Press.