Aviation and Airport Management: Passenger Experience Investigation
VerifiedAdded on 2022/12/16
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Presentation
AI Summary
This presentation provides an in-depth aviation investigation, focusing on how Birmingham Airport can enhance the passenger experience through touchless travel. The study begins with a comparative analysis of three international airports, including Dubai and Frankfurt, examining their approaches to touchless technologies. A SWOT analysis of Birmingham Airport is conducted to identify its strengths, weaknesses, opportunities, and threats related to touchless travel implementation. Based on the findings, the presentation offers specific recommendations and strategies for Birmingham Airport to improve passenger experience. The research covers various aspects, including self-check machines, biometric facial recognition, cleaning protocols, social distancing measures, and online services. The conclusion emphasizes the importance of technology in meeting customer expectations and the airport's commitment to sustainable development. The presentation references key sources to support its findings.
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