This report examines the significant impact of the COVID-19 pandemic on Ryanair, an Irish-based aviation company, detailing the challenges faced due to travel restrictions and decreased passenger demand. It highlights Ryanair's strategic responses, including flight cancellations, the issuance of travel vouchers, and enhanced safety measures such as improved aircraft cleaning and HEPA filters. The report also addresses the complexities of managing customer requests and adhering to public health guidelines from organizations like WHO and EASA, emphasizing the company's efforts to prioritize the health and well-being of both employees and passengers during this crisis. This document is available on Desklib, a platform offering a range of study tools and solved assignments for students.