Business Information Technology Systems Report: Aviva Plc Analysis

This report analyzes the Business Information Technology (BIT) systems of Aviva Plc, a British multinational insurance company. It begins with an introduction to BIT and its role in meeting corporate and consumer demands. Task 1 analyzes the IT systems used within Aviva, focusing on knowledge management, data management, and customer service management. Task 2 explores different methods of data storage and processing, including transaction processing systems, customer relationship systems, business intelligence, and knowledge management. Task 3 examines how IT supports value-added changes, including the use of cloud computing (SaaS, PaaS, and IaaS). Finally, Task 4 provides recommendations for Aviva, emphasizing the use of digital technologies to improve performance, enhance customer relationships, and ensure network security. The report concludes by highlighting the positive impact of IT on Aviva's operational processes, productivity, profitability, and competitive advantage.

Business Information
Technology Systems

Contents
INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
P1: Analysis of IT systems......................................................................................................................3
P2: Contribution of IT systems in achievement of objectives..................................................................4
TASK 2..........................................................................................................................................................5
P3: Analysis of different ways of storing and processing of data............................................................5
TASK 3.......................................................................................................................................................6
P4 How information technology is used for supporting value added change...........................................6
TASK 4.......................................................................................................................................................7
P5 Recommendations..............................................................................................................................7
CONCLUSION...........................................................................................................................................8
REFERENCES............................................................................................................................................9

INTRODUCTION
The major Business Information Technology (BIT) is designed to prepare students with
expert knowledge in the advancement of the use of computer networks and probabilistic
simulation methods of solving corporate situations and implement management decisions. The
goal of business computer technology is to meet the increasing corporate requirement and
increasing consumer demand. Job candidates utilize company digital technologies to find a good
balance between effective supply chain management and communications systems. This report
has been based on the Aviva Plc. It is a British multinational insurance company that
headquarters situated in London. It is a leading and biggest insurer and life and pension provider
organisation. This report contains of roles of IT system that support to organization objectives,
flexible and reliable IT system. Moreover, analysis of IT system in regard of value added
changes and at the end provide all suitable recommendation as per the business practices.
TASK 1
P1: Analysis of IT systems
The IT systems can be used in the different functions within an organization. The
functions of Aviva in which they are used are as follows-
 Knowledge Management- Knowledge Management is required within an organization
(Aasheim, Li and Williams, 2019). This is to make sure that it can be used effectively and
efficiently whenever the need arises. In the context of Aviva, IT systems are used here for
facilitating it. Thus this creates an increase in the level of productivity in the organization
and helps it in achieving its goals and objectives.
 Data Management- Data Management is required in an organization so that it is able to
manage its data in the right manner. It ensures the safety of data and thus it stays
protected. For Aviva, it is highly necessary because the firm has to use it for the purpose
of its data management. Using it, the company can make sure that it is able to get the
required data as per necessity. Also, safety and security of sensitive data related to the
organization’s operations can also be maintained with their usage. Thus its usage should
be done by the company.

 Customer Service Management- Customer Service Management is necessary for an
organization because the customers are required to be given good services which will
lead towards their satisfaction. Thus they will be able to give positive reviews about the
company helping it in enhancing its image in the long-run period of time. Therefore, for
Aviva it becomes highly essential to make sure that it is able to use these services for
customer service management because it helps it in maintaining a track record of the
customers and taking the right steps for increasing their satisfaction level to obtain
positive reviews.
P2: Contribution of IT systems in achievement of objectives
The IT systems make an important contribution towards the organizations in helping
them meet their organizational objectives. Thus the contribution which they make is as follows-
 Functions- IT systems can help a lot in maintaining the functions of the organization
(Abbasi, Sarker and Chiang, 2016). In the functions like Production, Marketing, HR,
Finance etc. more efficiency as well as effectiveness can be achieved by taking the right
approach. Therefore, it is required that the firms like Aviva integrate the IT systems with
its functions to continuously assess and monitor the performance and compare it to find
out deficiencies and variances so that rectifying actions can be taken for improvement. In
this way it can achieve its objectives easily.
 Performance Measurement- IT systems can help the organizations by setting the
various types of parameters for measuring the performance. Therefore, in the context of
Aviva it is highly important that it is able to measure its performance without facing any
kind of issues and problems. If the performance is not found to be satisfactory then the
right actions can be taken for ensuring that necessary improvements are made at the right
time for ensuring that the performance meets standards.
 Digital Innovation- IT systems can help the organizations to innovate in their products
and services and thus facilitate the use of digital innovation. For Aviva, it becomes highly
necessary to make sure that it is able to innovate using these systems. It is so because it is
required as per the changing dynamics of the business environment. Thus for the
company these systems are extremely helpful in the achievement of goals as well as
objectives in the future time period.

 Regulation- IT systems can help the organizations to regulate their performance and
optimize it to meet the required standards (Choi, Chan and Yue, 2016). This can be done
by ensuring that the right regulation is done using these systems to measure as well as
compare the performance. Therefore in the context of the company this is quite crucial as
this will help in achievement of short-term and long-term goals as well as objectives.
TASK 2
P3: Analysis of different ways of storing and processing of data
There are different types of systems which can be used by organizations for the purpose
of storing and processing of data. These are explained in the context of Aviva as follows-
 Transaction Processing System- It is widely used by the organizations so that they are
able to monitor their daily transactions effectively and efficiently (Luftman, Lyytinen and
Zvi, 2017). This system helps Aviva in storing and processing of data as it identifies the
different types of transactions. Thus, overall this system is quite helpful for the company
to make sure that it is able to effectively store and process the data.
 Customer Relationship System- This system is used by the companies so as to manage
their customers and to form a relationship with them. It can help Aviva in keeping a track
record of the performance and therefore this will lead towards forming of good
relationships with the customers. In this manner, the managers of Aviva can easily store
as well as process the data using it.
 Business Intelligence- Business Intelligence refers to the strategies and technologies
which are used by the organizations for the purpose of data analysis of business
information. It can be very helpful for Aviva for storing as well as processing of the data
and thus it can be used by the management of company for this purpose. This will
facilitate the safety and security of data also ensuring that it is under high protection.
 Knowledge Management- Knowledge Management is a process which is used for
capturing, distributing and effectively using knowledge (What is KM? Knowledge
Management Explained, 2018). It should be used by Aviva to make sure that its managers
are able to transmit the required knowledge to perform certain tasks to their subordinates.
Thus, in this way the workers can get the required work done without any problems and

issues and the efficiency and effectiveness can be increased. Therefore, it has to be seen
by the organization how they will use this system in the right manner so as to ensure that
data is stored and processed with the required efficiency and effectiveness.
TASK 3
P4 How information technology is used for supporting value added change.
For the changing or improves, every other firm uses IT to guarantee that its performance
could be improved by obtaining consistency. Towards this end, it is critical for Aviva
management to have detailed understanding connected to technology-driven changes in the
economic trends. It is amongst the most dynamic developments that have a crucial role in how
they offer services within the business. Therefore it is important for any of them to define special
instruments within their stipulated industry (Burrough and et. al, 2015). To support the value
added changes they are using of cloud computing. Information system is responsible for
supplying the organization with extra features and they need to recognize these so that they
might provide long-term advantages from using them. It can be accomplished by formulating
plans; as if successful initiatives are presented then achieving targets will become simple. This is
essential to have technology-related knowledge to increase their networking channel, which will
lead them to increase their sales and recognize their customers' real requirement. This represents
that both quick-term and lengthy-term goals can be achieved in an imperative fashion by
attempting to make use of the technology. For this, it is essential that Aviva to recognise their
governance and also management style so that acceptable adjustments can be made through
which staff members can be relaxed with regards to technology those who may be about to use.
This will result them to gain augmentation as people will be accessible to adjust to a new
innovation while trying to deliver their service providers.
For the value added changes require to Aviva apply the different software model that are
explain such as:
SAAS: Software as a Service (SaaS) is a component of software allocation under which a third-
party provider celebrity guests devices and tends to make them available to users to clients.
SaaS, together with cloud services (IaaS) and service - oriented architecture (PaaS), is one of
three components of the national computer technology.

PAAS: Platform as a Service (PaaS) is a framework of cloud computing during which a third-
party provider consistently posts the hardware and software technologies necessary to grow
applications to customers via the internet. A PaaS company manages its own network for the
hardware and applications (Hendriks, 2013).
IAAS: Infrastructure as a service (IaaS) is an application server which provides internet-based
virtual servers computing power. IaaS, along with software and services (SaaS ) and platform as
a service ( PaaS), is one of the three components of the national cloud applications.
TASK 4
P5 Recommendations
It is proposed that Aviva should use digital technologies to operate in a way, as that
would help them rehearse their effectiveness. Since individuals produce their service providers in
separate retail outlets, it is required to build a good relationship with consumers, but this can be
accomplished in an acceptable way by the use of IT. The reasoning behind it all is that it has
become simple to transport out interaction using social networks. Aviva can also choose to have
its implementation to attract the interest of as many users as possible and make them easy. It is
suggested that investors install their method to protect much of any security flaws from entering
their system as regards network security. The reason is that when system is updated additional
innovations are introduced; this will deliver Aviva with improved aspects (Hitomi, 2017).
Accounting consulting compliance frameworks can be used by auditors, authorities,
analysts, market analysts and Aviva accounting professionals for the compilation, storage,
monitoring and implementation of financial information. Enterprise investigating language
governance may be used. It is a streamlined technology that can be used to improve opportunities
to talk the financial information. It is suggested that company must use different channels for the
ct with customers like social networking sites. In this include Google, face book, Amazon, EBay
and many others. Along with use effective model of the software in order to manage all the
activities and these models are SAAS, PAAS, IAAS and many others (Jaques, 2017).

CONCLUSION
From the above it can be reached the conclusion that perhaps the way they conduct out
their operational processes plays a crucial role in the information systems. In terms of capability,
preparation, data protection, working out again to their clients and several other variables, overall
IT would have a positive way inside the organisation. This will result them to volume growth
productivity, profitability and advance their competition as IT will facilitate their duties and
helps them in trying to meet their likely customers' needs. In addition, they can reduce redundant
costs involved with extra storage, repairs, or protection mechanisms via cloud infrastructure.

REFERENCES
Books and Journals
Aasheim, C. L., Li, L. and Williams, S., 2019. Knowledge and skill requirements for entry-level
information technology workers: A comparison of industry and academia. Journal of information
systems education. 20(3). p.10.
Abbasi, A., Sarker, S. and Chiang, R. H., 2016. Big data research in information systems:
Toward an inclusive research agenda. Journal of the Association for Information Systems. 17(2).
p.3.
Choi, T. M., Chan, H. K. and Yue, X., 2016. Recent development in big data analytics for
business operations and risk management. IEEE transactions on cybernetics. 47(1). pp.81-92.
Luftman, J., Lyytinen, K. and Zvi, T. B., 2017. Enhancing the measurement of information
technology (IT) business alignment and its influence on company performance. Journal of
Information Technology. 32(1). pp.26-46.
Burrough, P. A.and et. al, 2015. Principles of geographical information systems. Oxford
university press.
Hendriks, C. J., 2013. Integrated Financial Management Information Systems: Guidelines for
effective implementation by the public sector of South Africa. South African Journal of
Information Management, 15(1), pp.1-9.
Hitomi, K., 2017. Manufacturing systems engineering: A unified approach to manufacturing
technology, production management and industrial economics. Routledge.
Jaques, E., 2017. Requisite organization: A total system for effective managerial organization
and managerial leadership for the 21st century. Routledge.
Online
What is KM? Knowledge Management Explained. 2018. [Online]. Available through:
<https://www.kmworld.com/About/What_is_Knowledge_Management>