BACES: Report on Planning a Training Event for Visually Impaired

This report details the planning of a training event for the Brent Adult and Community Education Services (BACES), specifically focusing on a computer literacy course for visually impaired individuals. It explores various communication styles, including assertive, aggressive, passive-aggressive, submissive, and manipulative, and their application in designing and delivering the training. The report emphasizes the importance of effective time management skills, outlining strategies for planning tasks, focusing on goals, and delegating work. It also covers problem-solving techniques, such as information gathering, and the importance of team dynamics and CPD in professional development. The report provides a comprehensive overview of the key elements involved in successfully organizing and executing a training event, aiming to enhance customer service and management functions, facilitate decision-making, and meet the needs of the target audience. The report also includes a discussion on the roles and responsibilities of a training organizer at different stages of the event. A development plan is also produced that outlines responsibilities, performance objectives and required skills, knowledge and learning for own future goals.

Planning a Training Event

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1 ..............................................................................................................................................1
P1 Using different communication styles and formats, that you can effectively design and
deliver a training event for a given target audience....................................................................1
P2 Effective time management skills in planning an event........................................................3
Task 2...............................................................................................................................................4
P3) Problem-solving techniques in the design and delivery of an event....................................4
P4) Critical reasoning has been applied to a given solution.......................................................5
Task 3...............................................................................................................................................6
P5) The importance of team dynamics in the success and/or failure of group work..................6
P6) Work within a team to achieve a defined goal.....................................................................7
Task 3...............................................................................................................................................7
P7) Importance of CPD and its contribution to own learning....................................................7
P8) Produce a development plan that outlines responsibilities, performance objectives and
required skills, knowledge and learning for own future goals....................................................7
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Every business event needs a training program before executing any action- plans on it,by
executing the training properly and specifically for the main objective for which the training will
be executed.(Parent and Ruetsch, 2020) Likewise any other management program, training is
necessary in event also to prepare the program in more effective manner. Some of the question
company raise in the business before implement any event activity on that this will be improving
customer services and management function related to the company with a motive to get team
closer together and also to facilitates the decision-making process of the organisation or event
before starting the activities related to that event .There is a need to develop the plan for the
participants to meet the ir needs and set with the overall objective of the organisation. So there is
a need to tailor the training planning to each new client. Steps includes before starts any training
program identifying and setting objectives is that what is the purpose of this training . By
knowing your audiences to cater them an appropriate training. The below report is based on the
company The Brent Adult and Community Education Services (BACES) who introduce their
new computer literacy course in accessibility for web navigation by introducing screen reader
software and magnifiers event for visually impaired people. Report will cover communication
style that effectively design and deliver a training event.
Task 1
P1 Using different communication styles and formats, that you can effectively design and deliver
a training event for a given target audience.
There are different style of communications and format which are using in the phase of any
activity which relates with the training program,being assertive will mean respecting the other by
taking care of itself.(Ceruso and et. al., 2019) This approach of communication deals with the
ability to express your thoughts and feelings by rely with honesty and direct interactive
approach. So here are some of the communication style which will be executed every aspect of
the training program is that:
 Assertive communication style:
This style of communication will be the best approach of interacting with any person
relates to the company activities if we are talk about providing training to the visually
impaired people here the communication is based on the emerging of high self esteem ,
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having balanced of neither too aggressive nor too passive which shows the
communication in systematic approach here there is no urgency values are put in the
training and learning phase. (Hafner and et. al., 2019) People using this style of
communication without any manipulation and any games by strong confidence in their
words. This style consists of good eye contact ,relaxed and open postures with don't fidget.
 Aggressive communication style:
This type of communication relates with the people who are more focusing on the wining
approach even if the expense made by the other people ,this approach shows the needs are more
important and they have to contribute more in this communication style and having the more
rights than others .By this style sometime people are more concentrated towards the winning of
this activity ,this style is not healthy because due to that content of the message will be lost . This
communication contains frightening, threatening factors involves.
 The passive aggressive style:
This communication style contains the approach of passive form outside but are indirectly
contains or acting out their anger in serving any activities ,they are indirectly contains aggressive
and sarcastic. Their expressions are not similar to their feelings or motive for that they are
continuously trying to cope up with the situation, this style of interacting cover the intentions of
people with their outer most approach of interactions .
 The submissive communication style:
This type of communication relates with the people who will try to create a healthy and sweet
gestures in their interactions and they will try their best to please them without any conflicts
approach. This type of communication will starts with the more rights and more contribution
towards the activities in which they caters the other people. Here the communication channel
starts on the base of healthy environment with genuine talks without any conflicts and
misunderstanding in the communication .This communication contains sweet gestures and
confidence while interacting .
 The manipulative communication style:
This style of communication relates with the scheming and calculating approach .Manipulative
communicators are having the ability influencing and controlling others for their work or
influence them by anyhow process of doing the interaction when they are saying a motive words
repeatedly that the person is unaware. This style contains the manipulative approach, high
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pitched voice and envious so these are the attributes which are considered under the manipulative
interaction with any people or activities relates with doing some task and activities regarding the
interaction approach .
 In the context of the Brent adult and community education services they are
introducing the computer literacy course or training which will be based on some screen
reader software and they are introduce this software with a view to provide the learning
and training to the,as this team contains 10 employees so to implement and proceed this
training through the process of submissive communication style here this community will
work for the visually impaired people by creating the healthy and please environment by
confidently deals the people as this training program is for about six months period
including all the activities related with training sessions, group teams activities and
coaching on the basis of submissive communication style to develop their confidence and
motivate them, for the learning phase.
 The role and responsibilities of a Training Organiser vary from one event to another
event,they can be split into three time-specific stages:
 Before a training event: A Training organiser have to plan for the specific group in which
they are going to deal in by utilizing their decisions relates with proper training programs
which consists of how the training will execute and on what extent this process will
implement through setting up the appropriate budget which consists with training event
so as to determine what sources and requirement are needed in this approach in repect of
training event.
 During a training event: This approach emphasis on trainee during the course of learning
any program in the training event by giving them knowledge and learning in effective
manner so as to attain the role of training organiser by looking into the requirement of the
trainee in building their skills and expertise.
 After a training event:Training organiser have to evaluate the results is that how much
effective is the training event in respect of attaining their trainee by taking the responses
by trainees about the particular event.
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P2 Effective time management skills in planning an event.
This approach has to be important aspect of any event to be organise this relates to the
goals and objectives which will be implement during the action plan of this event basically this
event relates with the training session so to accomplish that aspect Brent adult and community
education service works on the activities on the base of effectively using the time management
by working for particular plan and required activity will be assigned on the specific time so here
some of the effective approach by which an organisation or education services will go for their
next processes.(Atwood, 2020)
 Plan for an appropriate tasks :
By providing the clear data of what have to be done on the basis of giving the task or activities
on the basis of regular day to day tasks assign to them by the manager, manager will work on the
principle of giving and assigning the tasks on the basis of job role in the context of Brent adult
and community education service here the manager has to provide the job role on accordance of
dividing the groups for assigning them a particular tasks by which they covers the learning phase
of this visually impaired peoples.
 Focusing towards your goals:
Its important for the team members to focus on the work according to the planning for the
current as well as future aspects by making them as per the job role assigned by the
manager which deals with the day to day operations without any problems of
multitasking this will enhance the working of the organisation by creating the proper
statement as per the time frame.
 Delegate the work:
Planning an event needs an collective efforts which includes delegating the work with proper
planning on the basis skills and expertise manager should delegate them with proper activities
relates with the learning and training phase of the event which are to be implement with the
authority of the senior level managers here the education service will assigning the duties on the
basis of capabilities and previous tasks handling in dealing with any events.
Benefits of time management in this project and event training are enormous:
 Greater productivity and efficiency:
By adopting the approach of proper time management process a training organiser will going to
enhance the productivity of the event through making small targets and categorized the activities
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on particular time frame which will leads to the formation of efficient event relates with proper
adaptation of time process .
 A better professional reputation: A training organiser by their successful training event
they will going to achieve the professional value in the context of organising any event
program , by doing this trainer will grow their reputation by properly manages the role of
time management activities in the events activities.
 Less stress: By dividing the tasks related to the event activities, training organizer will
develop the sources by which they will complete the activities on time by properly
managing the event resources.
Task 2
P3) Problem-solving techniques in the design and delivery of an event.
Every business starts with the planing of work operation which they have to do in their
regular basis by creating the proper strategic environment in the business will leads to the
formation of every aspect of the departments which will depends upon the company requirement
and needs formation so as to provide the growth and effectiveness by making problem solving.
(Memish and et. al., 2019)Techniques for the future and rely with the goals and objectives on
the basis of gathering the necessary information related to the operations that will happen in the
future and current aspects of the education services by creating the environment of analysing the
market situation and by working on the decision making concepts any organisation will leads to
grow their proficiency in order to attain the objectives in the context of this education servicing
the company need to evaluate the business requirement in the perspective of the people they will
going to attend visually impaired peoples so as to fulfil the learning phase :
 Information gathering :
This is the first step in the process of problem solving techniques is that by identifying and
understand the problems through gathering the information from the sources whether markets
and customer base ,company will need to adopt the attitude to strike the problem by making as
an opportunities by collecting information regarding the particular problem and prepare the
action plan accordingly , by taking the help of experienced person. (Biswas and et. al., 2018 )
5

 Brain storming :
By collecting and gathering information regarding what sort of requirement company or
education service needed in the context of providing the training program to the peoples on the
basis of new software ,proper brainstorming required by the company through examine the
information by taking and considering the employees in respect of the decision ,arranging the
particular meeting on which different perceptions and views will be count and gather by the
manager so as to implement on the particular problem.
 Evaluate:
This process of problem solving relates with the next step by implementing the action plan
taking the views in considerations of the different employees and people working in the company
leading by the managers so as to accomplish the problem by monitoring the proper tasks .
P4) Critical reasoning has been applied to a given solution.
In an organisation there is a need of proper communication styles to manages the
understanding and information channel in the company by utilizing the important approaches of
the communication style as this education service provides the training and learning program by
implementing the operations of submissive communication style here the handling is depend
upon the working structure of an organisation as this company work on the basis of 10
employees basically the event which have to be organise by taking the new software into
consideration this will provides the company a growth by maintaining the healthy environment
in dealing their peoples a visually impaired peoples .(Spain and et. al., 2019)This event company
have to work on their learning skills and having the time period of 6 weeks , they have to
organise their operations in respect of the setting time period by preparing the particular
activities on day to day basis which will help them in providing the systematic approach in
dealing with step by step problems arises in the company. Proper time management are
necessary to build the strong structure of the organisation by maintaining the time management
by planning for an appropriate tasks on a specific time by dividing the activities through the
manager by giving the delegation to the employees on the basis of problem solving attitude in
which information gathering, brainstorming and evaluation process are needed in the company to
fulfil the problem related issue by making them as an opportunity.
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Task 3
P5) The importance of team dynamics in the success and/or failure of group work.
To establish the goals and objectives of the organisation or any events activities the
manager will focus on the collective efforts by the employees which will be done through proper
formulating the teams and creating the group for the accomplishment of the particular event ,here
the manager will try to assist their employees by allowing them to achieve or handling the
situation as per their way of dealing with the particular situation so as to provide the proper
communicative channel in the company by collectively efforts on their parts or particular
activities so some of the approaches of the importance of team dynamics in the context of Brent
adult and community education services is that :
 Effective leader:
An effective leader is one who deals with problem-solving areas arises in the organisation by
making them as an opportunities for their employees by dealing in the information gathering to
be act as effective manager, by providing the value to their employees work
by giving them proper knowledge about in what situation or course of time they have complete
their giving event activity if we talk about this education service so as to accomplish it they
would do better with their assigning leaders .(D'Elia, D'Isanto and Altavilla, 2019)
 Meeting with team:
Setting the meeting and discuss about the course of action to be implement and implemented
already with the general meets with their employees and try to interact them in most efficient
way so as to understandable to their team as well as they will work accordingly this meeting
basically based on surveys and any event related problems.
P6) Work within a team to achieve a defined goal.
Organisation work on the basis of collective efforts of the managers and their team
members so as to achieve the given tasks and activities related to the context of education service
by contributing in the learning and training phase will defines the groups activities to be
effectively done by implement the skills and knowledge collectively to achieve the defined goals
and targets related to the event activity of introducing the new software for visually impaired
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peoples. Sources which are quite necessary while having a team efforts is to maintain the
communication gap between the manager and their employees by interacting them in most
efficient manner through meetings for particular activities.(Sangnier and et. al., 2019)
Task 3
P7) Importance of CPD and its contribution to own learning.
Continuous professional development is a process which ensure the regular growth in the
development of the employees on the basis of their capabilities and skills and expertise cpd
ensures the continuous pace of the standard of the people relates in the company. Some of the
importance of CPD are :
 CPD ensure that maintaining and enhancing the knowledge and skills by delivering the
service in respect of training in the most effective manner by utilizing the required
resources .(Purwanto, Abdillah and Agustini, 2020)
 CPD will leads to increase in the public confidence in respect to their professions and
work.
 By giving proper knowledge CPD will provide the experience to the people and making
them interesting in dealing with the work related activities .
P8) Produce a development plan that outlines responsibilities, performance objectives and
required skills, knowledge and learning for own future goals.
Skills Current
Competency
Target
Competency
Development
Opportunities
Criteria for
Success
Time Scale
Conflicts
Managemen
t
In present time
according to
my expertise
level ,my
current
proficiency and
my problem
solving skills
are at average
My aim is to
reach the
excellence
level in
respect of the
conflict
management
practises .
The
development
opportunity that
I achieve having
inducing my
conflict
management
skills by
seeking the
By seeking for
the judgement
and decision
feedbacks of my
seniors and
superiors.
Around 3 to 6
months.
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stage .(Bianco
and et. al.,
2018)
expertise and
knowledge by
observing their
practise.
Project
Managemen
t
In measuring of
my current
skill set the
project
management
skill are
average too.
As I am
learner and
seeker I want
to develop
good and
strong
project
management
capabilities.
Project
management
deals with more
complex task s
for the
completion of
that activities its
required more
of experience.
The opportunity
I have to
generates is
such skill is to
work according
to my full
potentials and
take initiatives.
By Making self
judgement as
well as ask for
leaders for their
criticism for
taking notes
according to
their
instructions
further.
Approx 8
months.
CONCLUSION
Its has been concluded form the above report is that organisation or any event activity has
to be complete with the formulation of proper communication channel and collective team
efforts through which an organisation will achieve their objectives regarding the events
activity ,set of strategies are made for regular operations of the time management is that by
maintaining the balance between the manager and employees in respect to their delegation of
duties which will be the best source of saving the time for any particular activity.
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REFERENCES
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planning. A comparison between classical and jazz pianists. Neuroimage. 169. pp.383-
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Biswas, S. and et. al., 2018. Trends in UK endoscopy training in the BSG trainees’ national
survey and strategic planning for the future. Frontline Gastroenterology. 9(3). pp.200-
207.
Ceruso, R. and et. al., 2019. Preliminary work about the basis data for monitoring youth soccer
team planning training.
D'Elia, F., D'Isanto, T. and Altavilla, G., 2019. Training and performance in the transition
period.
Hafner, D. and et. al., 2019, May. Learning latent dynamics for planning from pixels.
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Huke, C.A., Edge Systems Technologies LLC, 2020. System for planning, managing, and
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Routledge.
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Analysis and Planning For Employee Recruitment and Training. Journal of Electrical,
Electronics and Informatics. 4(2).pp.38-43.
Sangnier, S. and et. al., 2019. Planning Training Workload in Football Using Small-Sided
Games' Density. The Journal of Strength & Conditioning Research. 33(10). pp.2801-
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Zelichenok, V.B. and et. al., 2018. New training process planning methods for elite track and
field athletes. Theory and Practice of Physical Culture. (1). pp.23-23.
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