Balance Scorecard Implementation for Satellite Clinic Development

This report provides a comprehensive analysis of developing a balance scorecard for a satellite clinic business, emphasizing the importance of both financial and non-financial metrics in assessing the business's feasibility and long-term sustainability. It highlights the role of a balance scorecard in monitoring strategic initiatives and day-to-day operations, focusing on net revenue, liquidity, debt capacity, and cash flow as key financial indicators. Additionally, the report underscores the significance of non-financial factors such as staff retention, demographic conditions, and customer relations in ensuring the clinic's success. The monitoring and adjustment program is discussed as a crucial element for addressing business challenges and adapting strategies based on market dynamics and internal performance. The report concludes by emphasizing the need for continuous monitoring and refurbishment to enhance medicinal services and improve overall business performance.

DEVELOPING A
BALANCE SCORECARD
Name of the Student –
Name of the University –

Introduction
• It is essential for every
business manager to assess
the financial feasibility of a
business
• Commencement of a satellite
clinic business should be
accompanied by strategizing
managerial initiatives towards
successful leadership
• Measurement of the financial
viability and determining that
whether a business will
sustain in the long run or not
depends on various financial
and non-financial metrics

Balance Score Card & Strategic Mapping
• The aspect of balance score
card is an overall performance
management indicator that
focuses upon various financial
and non-financial parametric
factors in order to monitor the
progress of any strategic
endeavour towards the
organizational goals
• Whether the strategies
implemented are able to create
sound impact upon the
business is successfully
measured with the help of
balance scorecard irrespective
of its limitations

DEVELOPMENT OF BALANCE SCORE CARD
• It is able to implement
strategies as well as the
monitoring of the implemented
activities to ensure that the
strategic initiatives are
executed up to the mark or not
• The process provides a
combined assessment of
implemented strategic
endeavour as well as the day –
to – day operations
• BSC automation and
performance analysis is
required

Satellite Clinic
• The objective of the business is to boost areas with family homes and
implement rapid gentrification through their services
• In order to accomplish the objective it is essential to test the attainability of
the clinic in successful accomplishment of the business
• Implementation of strategic endeavours and monitoring the financial and
non-financial metrics are the factors that are taken under consideration
• The satellite clinic consist of 15 physician group comprising of 3 physicians
and 10 efficient doctors that practices upon family medicine to serve more
number of families simultaneously
• The satellite clinic is being focus to get operated in the periphery of the
current market area

Financial Metrics
• There are various
financial parameters
that are essential for the
assessment of the
feasibility of the
business
• Net revenue earnings,
liquidity & debt capacity,
cash flow, etc. are
effective tools of
measurement of
financial viability

NET REVENUE
To forecast upon the profit earnings it is essential to take under
consideration, the net revenue earnings from the services rendered in the
market by the business
Net revenue refers to the firms revenue earnings from the discounts and the
returns which is the sales earnings from the services deployed in to the
market
All the expenses related to materials, fees, transportation, rent, office
supplies, taxes and other utilities are subtracted from the total revenue to
obtain the net revenue

Liquidity & Debt Capacity
• Liquidity provides sufficient cash and investment reserves at the time of sudden crisis
within the business
• The debt capacity analysis provides details regarding the ability of the organization to
cover up the liabilities with its assets and will create financial benchmarks
• Debt capacity provides information regarding the ability of the organization to
sustain challenges within uncertainty prevails in the market and there is probabilistic
chances regarding random fluctuations and instability in consumer demand
• Often new projects requires significant amount of investment as well as working
capital regarding funding initial training activities to enhance the expertise of the
physicians and doctors as well as to fund operations which is being compensated
based on the ability of the firms to borrow capital and pay back them within
stipulated time period

Cash Flow
• Cash inflow and outflow are very important in maintaining substantial
liquidity as well as ensure that the business is able to fund with cash
the temporary challenges that comes in the form of changes in the
initial strategic endeavours due to market fluctuations
• If the internal return of the projects are high and the net present
value of the investments made in the clinic is able to ensure
sustainable future returns then the debts can be covered up

Non-Financial Metrics
• The skilled staffs retention, demographic condition where the clinic is
present as well as relationship with the customers are effective tools
of measurement of non-financial viability
• The significance of these non-financial matrices is to go beyond what
is apparent
• Non-financial parameters helps in capturing relationship with the
employees, suppliers, customers and other stakeholders of the clinic
• Non-financial parameters also provides information regarding the
efficacy of the management process as well as governance practices
in the organizational culture that enhances the morale and willingness
within the stakeholders of the clinic

Staff Retention
• Staff retention provides information regarding the organizational
practices and how much the organization is able to motivate the
employees, train them, ensure their career growth and manage their
grievances
• This help in building strong organization-employee relation and lowers
employee turnover which ensures that at a point of time experienced
and skilled employees are available in the clinic

Demographic Condition
• Upon the demographic condition the requisite service line that the
clinic will design and the supply chain of the product and service
deliverance process is dependent upon
• Recruitment of personnel and other labour force dependent upon the
demographic condition is important as it will determine that how
much the clinics are able to satisfy the consumer necessities