Research and Analysis of Balanced Scorecard Implementation

This assignment presents a literature review on the Balanced Scorecard (BSC), a strategic performance management tool. The research examines various aspects of BSC implementation, including its impact on strategy development, decision-making, and performance measurement across different industries and organizational sizes. The analysis includes studies on the BSC's effectiveness in SMEs, the design issues, and the development of performance measurement frameworks. It also reviews the use of BSC in different sectors like petroleum and biopharmaceutical industries. The review covers both the benefits and challenges of BSC, and how it compares to other performance measurement systems, emphasizing on its role in improving operational and business performance. The assignment includes a comprehensive list of sources and research papers that contribute to the understanding of BSC in contemporary business environments.

Tapinos, E., Dyson, R.G. and Meadows, M., 2011. Does the Balanced Scorecard make a
difference to the strategy development process&quest. Journal of the Operational
Research Society. 62(5). pp. 888-899.
Ratnayake, R.C., 2012. A decision model for executing plant strategy: maintaining the technical
integrity of petroleum flowlines. International journal of decision sciences, risk and
management. 4(1-2). pp. 1-24.
Mellat Parast, M., Adams, S.G. and Jones, E.C., 2011. Improving operational and business
performance in the petroleum industry through quality management. International
journal of quality & reliability management. 28(4). pp. 426-450.
Huang, H.C., Lai, M.C. and Lin, L.H., 2011. Developing strategic measurement and
improvement for the biopharmaceutical firm: Using the BSC hierarchy. Expert Systems
with Applications. 38(5). pp. 4875-4881.
Rompho, N., 2011. Why the balanced scorecard fails in SMEs: a case study. International
Journal of Business and Management. 6(11). p.39.
Melnyk, S.A. and et.al., 2014. Is performance measurement and management fit for the
future?. Management Accounting Research. 25(2). pp. 173-186.
Agostino, D. and Arnaboldi, M., 2012. Design issues in Balanced Scorecards: The “what” and
“how” of control. European Management Journal. 30(4). pp. 327-339.
Muchiri, P. and et.al., 2011. Development of maintenance function performance measurement
framework and indicators. International Journal of Production Economics. 131(1). pp.
295-302.
Khaki, A., Najafi, S. and Rashidi, S., 2012. Improving efficiency of decision making units
through BSC-DEA technique. Management Science Letters. 2(1). pp. 245-252.
Davenport, T.H., 2012. Business intelligence and organizational decisions. Organizational
Applications of Business Intelligence Management: Emerging Trends: Emerging Trends,
p.1.
Marques, G., Gourc, D. and Lauras, M., 2011. Multi-criteria performance analysis for decision
making in project management. International Journal of Project Management. 29(8). pp.
1057-1069.
Machado, M.J.C.V., 2013. Balanced Scorecard: an empirical study of small and medium size
enterprises/Balanced Scorecard: um estudo empírico sobre pequenas e médias
empresas/Balanced Scorecard: estudio empírico sobre pequeñas y medianas empresas.
Revista Brasileira de Gestão de Negócios. 15(46). p.129.
Awadh, A.M. and Alyahya, M.S., 2013. Impact of organizational culture on employee
performance. International Review of Management and Business Research. 2(1). p.168.

Al-Najjar, S.M. and Kalaf, K.H., 2012. Designing a balanced scorecard to measure a bank's
performance: A case study. International journal of business administration. 3(4). p.44.
Nudurupati, S.S. and et.al., 2011. State of the art literature review on performance measurement.
Computers & Industrial Engineering. 60(2). pp. 279-290.
Franco-Santos, M., Lucianetti, L. and Bourne, M., 2012. Contemporary performance
measurement systems: A review of their consequences and a framework for research.
Management Accounting Research. 23(2). pp. 79-119.
Banchieri, L., Campa Planas, F. and Sanchez Rebull, M., 2011, June. What has been said, and
what remains to be said, about the Balanced Scorecard?. In Proceedings of Rijeka Faculty
of Economics, Journal of Economics and Business (Vol. 29, No. 1, pp. 155-192).
Niven, P.R., 2011. Balanced scorecard: Step-by-step for government and nonprofit agencies.
John Wiley & Sons.