Analyzing Operations, Logistics, and Supply Chain at Balgores Motors

This report provides a comprehensive analysis of the operations, logistics, and supply chain management of Balgores Motor Group, a leading accident repair company. It examines the company's expansion into home service offerings, focusing on strategies, challenges, and issues related to logistics, supply chain, and service delivery. The report discusses the importance of management in effective service implementation, including aspects like new service development, process optimization, and the role of logistics mix elements such as channels, networks, transportation, inventory, and capacity management. It also delves into the operational and functional approaches adopted by the company, including the use of Just-in-Time techniques, planning and control mechanisms, customer demand management, and performance measurement using KPIs. Furthermore, the report identifies and analyzes major challenges in supply chain management, such as quality customer service, costing, risk management, supplier relationships, and unforeseen delays, and discusses the significance of service delivery systems and manufacturing processes. The infrastructure needed to manage the logistics of The Balgores Motor Group is also evaluated, culminating in a critical analysis of all the aforementioned factors.

UNDERSTANDING
OPERATIONS, LOGISTICS
AND SUPPLY CHAIN
MANAGEMENT

INTRODUCTION
Understanding operations refer to the understanding of the operational works of the
company in the working. Logistics and supply management refer to the transportation and the
supply chain methods of the company toward its customer. The Balgores Motor Group is a
leading repair company which gives a wide range of accident repair services and work on the
accidental cars and provide the repair services. The company build a success in commitments to
quality service in the sector and providing the best services to its customer. Logistics are one of
the main factors in the repair sector and the new ideas of the company in home service required
the best of supply chain and logistic. The report will provide the exact strategies and the issues of
the logistic the company can face into the working period of business. The report will help in
understanding the logistics and supply chain management issues, and the delivery issues in the
sector will be explained. The report will explain the importance of the management chain and the
analysis of the supply and logistics in the service sector to its customer. The supply chain and its
importance into the logistic matrix to help the business into better performance in offering of
services.
MAIN BODY
Operations, logistic and supply chain management
Balgores Motors expand its business by providing services at customer’s place relating to
maintenance and repair of automobile. Management Play significant role in effective
implementation and delivery of services to customer as it effect on quality, efficiency and
productivity of the organization. Customer satisfaction level and profit also rely on such services
time delivery with proper quality (Koberg and Longoni, 2019) Below discuss about new services
development for the customer by Balgores and logistic mix such as Channels, networks,
transportation, managing inventory and capacity role in it.
New Services development and Process:
Balgores focus on home delivery services for UK customers. It decided to repair and
maintenance of cars at cheap rate. Company launch its online portal for advance booking of
services online. It also attracted large number of customer in remote or village side of Britain.
This customer faces problems in services as they have to travel city or nearby places but

company provide service at cheap rate in their own area and hence attract them. Company
divided its team according to work for example service team consist of supervisor, technicians
and labour and on the other hand Supply manager assign task to this team and keep an eye
through GPS. It also attracts large number of investors because of increasing popularity of the
organization. Company provides all possible equipment for servicing of car in organization’s
mobile maintenance vehicle (Bastas and Liyanage, 2018). Various guides and instruction book of
the organization helps in servicing of luxury as well as normal cars. It also provide training to
staff for various vehicle time to time for example electric models servicing is recently introduce
and give equipment according to it. Online or virtual support in remote area for variety of cars
again helps employees in providing better quality services on time
Logistic Mix:
Logistics refer to transfer of material and personnel at various places of the organisation and on
time. It can relate transfer of services from point of origin to point of deliver. Balgores provides
its personnel (Driver, Supervisor, technician, labours) from organization with requirement
equipment and resources. Driver use shortage path to reach the customer’s end on time and
hence increase customer satisfaction level by delivery on time. This personnel use equipment and
resources for repair and maintenance of cars and after servicing back to organization. Company
use trucks which can load all material and workforce required for service. GPS is used by driver
and company to check the services on time. Company also provides information and equipment
demand by customer’s cars. Supply chain manager counts inventory and equipments taken by
team and in the end also count left inventory. Company generally provides 8 to 9 service in a day
by single teams and trying to build a network which can provide services on time. For example
all customers of same or nearby locality will provide same team of maintenance and repair. This
decrease cost of transportation and help to increase quality, efficiency and productivity of the
services (Kain and Verma, 2018).
Operation and Functional Approaches by the company:
There are various operation perform for delivering services at the home of the customer
for example planning & control of the services, Customer demand and priorities, Measuring
Performance. The Balgores Motor Group provides repair and services of cars in customer’s

place and such services proper operation and management to increase the growth of the
organisation.
Just in Time Technique:
Just in time use by the organization for inventory management. In this labour, material
and goods delivered when they are required by the operation and supply chain management
team.
Planning & Control:
The Balgores Motor Group provides services related to repair and maintenance of car. It
includes replacement of mirror cover, smart repairs and other services (Alicke, Rexhausen and
Seyfert, 2017). Supply chain manager use Just in time to operate various supervision, technician
and labour in Service delivery vehicle. Company create a plan to gives direction related to time,
cost, address of customer and other resource information and management for services to
supervisor. Supervisor instructs and manages labour and technician at working site or service
delivering place. Company uses GPS to check location of customer and hence shortest route plan
to give services at various places. This helps organization in gaining market share in the UK as
better service and time management attract large number of customer in UK.
Customer demand and Priorities:
Customer demand and priorities of delivering services to various customers is another
difficult task. Company has various customers in main city as well as in remote area. Improper
management increase the cost of delivering services and reduce customer satisfaction and profit
of the organization (Lambert and Enz, 2017). It implements Just in time and also has various
maintenance team and operating in different area with all services related equipment. It takes one
day advance booking of delivering services and additional hour in providing services to various
customers and hence it able to manage customer satisfaction level.
Measuring Performance:
Company use KPI to check employees and providing services performance.
Order fulfilment cycle time
It defines as time by the organization to delivering services with customer demand for
services. This helps the organization in analysing time for providing services to the customer
demand.
Throughput:

Measurement of movement of service delivering input to output.
Effective use of Just in time inventory helps in analysis of performance of organization for
example delivery services on time to customer impact on Order fulfilment cycle time and
Throughput and ultimately increase quality, efficiency and productivity of the services delivered
to customer.
logistics and supply chain management issues faced by the operations and supply chain
manager(s)
The major challenges in the supply chain management and the operation by the managers
of the The Balgores Motor Group, as they are providing new product and service line into the
business world and it is crucial for them to make the best use of the process and idea they are
planning and providing to the audience need to be utilise in the best way (Wahab, Bahar and
Radzi, 2021).
1. Quality customer service
It is important for the supply chain manager and the operational manager to provide the
best quality customer services into the process of working so that the services they are offering to
their customer and the project they are working can help them in making the best result and
achieve the business objective. While utilising the logistic it is important for The Balgores
Motor Group to have different ways and planned process in making the transportation done. The
actual process of logistic need to make the quality standards of the organization towards the
customer services.
2. Costing
Costing is one of the major challenge and issue of the organization and the manager
because they are facing a lot of issues due to the costing of the service and the process of making
a desire product or service by which they need to make changes accordingly. They need to make
a costing into the logistics so that they can have the best of the process and can make a good
amount of profit from the business.
3. Risk management
Risk management is one of the major challenge for the managers because it is the reality of the
business world that every decision and process working have a certain amount of risk. The risk
management by the manager are very critical as they need to make sure that they are developing

the exact situation and decision so that they get better result in the business and achieve
objectives. Logistics and supply chain is one of the crucial factors of the business and the
manager need to take decision accordingly. The manager need to make sure that they are making
different strategies and decision in such a way that they result in benefit of the The Balgores
Motor Group.
4. Supplier relationships
Managers are one of those person who are the major responsible for all the process of the
organization decision and they make strategies so that the product and services they are offering
to there customer get them good results (Mangla and et.al., 2019). Supplier relationship is one of
the challenge as it is totally connected with the logistic and supply chain of the The Balgores
Motor Group and the manager need to make changes according to them so that the organization
gives better performance.
5. Unforeseen delays
The delays are the challenges which can affect the entire business for the The Balgores Motor
Group as they are offering mobile repairing and door to door services to the people which need a
proper planning and work on time so organization can make a goo impact in the market and
make productivity & profitability.
Service delivery system and manufacturing process
Service delivery system refer to the process of delivering the actual services they are
offering. It is a process in which the organization is providing the delivery systems. It is a
configuration of technologies and are the organisation network designed to deliver the services to
satisfy the wants and needs of the customer. The delivery system need to have the best logistics
of The Balgores Motor Group so that they can work in there services they are offering to
audience. The business need to make different ways of development channels and the
networking of the proper planning of transportation services and how they make the accurate
process in providing the services on mobile to the addresses (Rahman and et.al., 2019). The
logistic department need to make a proper way of managing the inventories and also need to

calculate the capacity of the services they can handle to the best of the process in making the
audience gets the service. The manufacturing process refer to the ways in which the organization
are manufacturing product and services of the business and providing the product or service
offering to customers. The Balgores Motor Group are offering the new mobility services of the
repairing to there customer and they are making new ideas into the action to increase the working
into the business.
Infrastructure to manage the logistics of the The Balgores Motor Group
The infrastructure The Balgores Motor Group required is to make the proper planning
about the required tools and stuff which are necessary for the service industry they are working
in. it is crucial for them to make the best planning of the required tools and technologies to
understand the process and working condition to provide the services they are offering.
Critical analysis of all the factors
Delivery and the manufacturing is one of the factors which required a great set of
responsibility for the business and it is included into the process of work that they provide the
best of the process into the business. Working in the service industry need to have a proper way
of representing the services they are offering (Nurmala, de Leeuw and Dullaert, 2017). It is
important for the organization to make sure that they are working in the detail about the delivery
and the logistic because the business is about providing the services on the mobility to increase
the performance. The Balgores Motor Group is working as to increase the objective they are
making new decision of providing the services in short period and also with quality of
technologies which can help the people with their issues to be solved in within short time.
Recommendation
It can be recommended for Balgores Motor group that they must have a good skilled workforce
to be able to gain the trust of the customers. This is a very unique idea which Balgores Motor
group has come up with and the customers can contact the organization very easily to get the
services to their home. The employees will have to know the direction in which the company is
working so that the organization will be able to achieve the objectives and provide the best of
services to the customers which would make the company get a higher brand value very quickly.

The company will have to have good communication not just with customers but also the
employees have to be monitored so that they can be trained and developed accordingly. There
have to be more equipment’s which are going to be required by the organization so that the
satisfaction level of the customers is going to increase and the reputation of the organization in
this competitive market can increase.
There has to be more investment which Balgores motor group will have to do in technological
aspect so that they can get in loyal customers and efficiency of the organization will increase
rapidly. To recommend it is important for them to use the best of technologies and the
infrastructure which can help them in development of the business into better results, they need
to make a proper way of explaining and providing the services they are offering in quality
standards.
CONCLUSION
From the report it can be concluded that there is a need for organizations to be able to get
in the right decisions and methods for themselves in order to be able to operate effectively in the
market. Businesses in market have to make sure that they take decisions according to the
competitors in the market because they are increasing rapidly. To make higher profitability the
businesses will have to get a competitive advantage so that they can invest in further expansions
and increasing the brand value. The workforce in the organization will have to be motivated so
that they can make the changes come in easily and the productivity can increase as well. The
report conclude further that the logistic need to have a proper networking and the way to make
the desire responsibility which can have a better way of finding the routes to provide the services
into different areas and expanding the business wider.

REFERENCES
Books and journals
Alicke, K., Rexhausen, D. and Seyfert, A., 2017. Supply Chain 4.0 in consumer goods.
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Bastas, A. and Liyanage, K., 2018. Sustainable supply chain quality management: A systematic
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Kain, R. and Verma, A., 2018. Logistics management in supply chain–an overview. Materials
today: proceedings.5.(2).pp.3811-3816.
Koberg, E. and Longoni, A., 2019. A systematic review of sustainable supply chain management
in global supply chains. Journal of cleaner production, 207, pp.1084-1098.
Lambert, D.M. and Enz, M.G., 2017. Issues in supply chain management: Progress and
potential. Industrial Marketing Management.62.pp.1-16.
Mangla and et.al., 2019. Logistics and distribution challenges to managing operations for
corporate sustainability: study on leading Indian diary organizations. Journal of
Cleaner Production, 238, p.117620.
Nurmala, N., de Leeuw, S. and Dullaert, W., 2017. Humanitarian–business partnerships in
managing humanitarian logistics. Supply Chain Management: An International
Journal.
Rahman and et.al., 2019. An investigation into critical challenges for multinational third-party
logistics providers operating in China. Journal of Business Research, 103, pp.607-
619.
Wahab, S.N., Bahar, N. and Radzi, N.A.M., 2021. An inquiry on knowledge management in
third-party logistics companies. International Journal of Business Innovation and
Research, 24(1), pp.124-146.
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