Strategies for Improving Passenger Experience at Balipatan Airport

This report provides an overview of the passenger and baggage handling systems at Balipatan Airport, focusing on various aspects such as check-in facilities, baggage handling systems (BHS), passenger loading bridges (PLB), and automated people mover systems (APMS). It examines different types of check-in facilities, including self-service kiosks, web check-in, manual counters, and tele check-in, and discusses the layout concepts of check-in areas. The report also delves into the types of BHS, such as manual, semi-automated, and fully automated sortation systems, along with the number of race-track conveyors, baggage reclaim conveyors, and inline security screening machines required. Furthermore, it explores different types of PLBs, including pedestal, apron drive, and combination types, and their respective benefits. The advantages of APMS in reducing air pollution, passenger congestion, and anxiety are also highlighted. The report concludes with a scenario illustrating seamless travel using advanced technologies and provides recommendations for improving operational efficiency at Balipatan Airport, emphasizing the importance of integrating advanced technology for effective passenger and baggage management.

AIRPORT
MANAGEMEN
T -
BALIPATANA
AIRPORT

INTRODUCTION
The business in the airline industry is one of the most effective
hospitality business in the world. The airport management needs to
provide a suitable operational function to the passengers. The selected
airport for this paper is Balipatana airport.
Objectives of the paper are as follows:
• To understand the various system for passengers in the terminal
• To understand the various process of check-in, boarding, and baggage
handling
• To understand the usage of advanced technology within the airport
terminals

PART 1 – PASSENGER
CHECK-IN SYSTEM (PCS)
Type of check-in facilities
• Manual counters
• Self-service check-in kiosks
• Web check-in
• Tele check-in
• Mobile check-in
Total number of each type
of check-in facilities
proposed
• Manual counters: 6
• Self-service check-in kiosks: 5
• Web check-in: boarding pass
checking counter 2
• Tele check-in: 1

CONTINUED…
The layout of check-in
facilities
• Linear
• Island
• Flow through
Concept of check-in
• Common check-in
• Flight check-in
• Combination

PART 2 – BAGGAGE
HANDLING SYSTEM (BHS)
Type of BHS
• Manual sortation system: where the baggage is sort by the
staff members manually. In this process the entire sorting
• Semi-automated sortation system: where staff members
check the baggage and the luggage, and furthermore it is
sorted with the help of technology (Na, Koo, & Bin, 2015).
• Fully automated sortation system: the entire sorting
process is carried out by the technology

CONTINUED…
Number of race-track conveyors
• One as this will help to maintain the effective baggage departure within the
terminals
Number of baggage reclaim conveyors
• One conveyor belt for the appearance of baggage is essential for the airport so
that passengers can effectively maintain their baggage
Number of inline security screening machines
• The number of inline security screening machines that is required within the
airport terminals is almost 5 to 6

PART 3 – PASSENGER
LOADING BRIDGE (PLB)
Type of PLB
• Pedestal: The pedestal passenger loading bridge is the most common for the
domestic airline services.
• Apron drive: it is one of the most flexible as well as popular telescopic
passenger loading bridge globally
• Combination: The combined process of boarding bridge is also effective for the
airport terminal to provide a valuable walking function to their customers.
Number of each type of PLB
• For the combination type 30 airport bus and 10 apron drive is required by the
Balipatana airport terminal.

PART 4 – AUTOMATED
PEOPLE MOVER SYSTEM
(APMS)The benefits of the automated people mover system are
• It helps to reduce the air pollution and congestion: the process help
to maintain the air pollution and passenger congestion
• It helps to reduce the passenger bottleneck: decrease the bottleneck
and also allow the passengers to have a safe and comfortable boarding
• It helps to reduce the passenger anxiety: maintain a greater number
of the passenger to move them quickly

PART 5 – SEAMLESS TRAVEL
(FAST)
• Changi Airport provides suitable and valuable working function
with the help of various techniques to the passengers
• The airline provides online check-in, fast check-in, and early check-
in, group check-in and counter check-in facilities
• Biometric information help the staff member to maintain the
security check-in of the passengers
• Changi Airport they have the special counter for the group check-in

CONTINUED…
Scenario
• Mr. Wilson has a flight from Balipatana to Changi
• Checked boarding pass by information technology
• Collected the boarding pass from the manual counter
• Gone for security check-in with biometric process
• Baggage are loaded in the aircraft by using RFID
• With automated people mover Wilson got in the aircraft

CONCLUSION
• Balipatana airport needs an effective operational function to
maintain the departure as well as the arrival of the passengers within
the airport
• Advanced technology with the effective working process is essential
for the firm to maintain their operational activity

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