Operation Management Presentation: Balls and Company Firm Introduction

This presentation provides an analysis of Balls and Company, a London-based restaurant specializing in meatballs, from an operation management perspective. It covers the type of operations, products, and services offered, the restaurant's location and layout, customer capacity, and ownership details. The presentation assesses the operation processes used by Balls and Company, focusing on quality control measures like high-power ultrasound systems for meat quality and adherence to quality management principles. It also highlights the company's customer service strategies, including a friendly environment, attentive employees, and an appointment system to minimize customer waiting times, ensuring customer satisfaction. The study concludes with references to relevant academic sources and the company's online presence.

OPERATION MANAGEMENT
Study on

INTRODUCTION TO THE FIRM
For the presentation, Balls and Company is taken into consideration.
a) What type of operation it did and products and services offered?
 Balls and Company is a restaurant which serves food to the buyers.
 It specializes in serving different variety of meat balls.
 It also offers range of wine to the buyers which perfectly compliment with
their meatballs.

Continued....
b) Where it is
Balls and Company is situated in London, United Kingdom. Its full address
is 58 Greek St, London W1D 3DY, United Kingdom.

Map of Balls and Company

c) Layout of Balls and Company

Continued...
 The image which is pasted in previous slide depict about the layout of the cited
restaurant.
 Herein, it is examined that firm have very tiny area for dinning.
 However, in downstairs it has a bar which serves needs and demands of the
buyers.
 The interior of the restaurant is highly attractive and it entails the combination
of both traditional and modern hotel look.
Capacity of customers
 Firm has the capacity to serve 20 dinners at a time.
 Furthermore, Balls and Company focuses on delivering high quality of goods
and services to its client.

D) OWNERSHIP
Balls and Company is operated by Bonny Potter who was
Australian Master Chef finalist in the year 2012.

ASSESSING TYPE OF OPERATION PROCESS
USED BY BALLS AND COMPANY
Quality control
 Balls and Company gives first priority to quality of product which is
being offered by it.
 Hence, with an aim to maintain quality of products it makes use of high
power ultrasound system. This is used with an aim to check quality of
meat which is used by the hotel.
 Furthermore, it also takes assistance from quality management principles
which helps to ensure that the food produced meets all the food quality
standards.

Continued...
Customer service
 The customer service of firm is also very effective.
 Herein, manager of Balls and Company ensures that every meal which it serves
tend to satisfy needs and demands of its respective buyers.
 Furthermore, the environment of restaurant is very friendly and homely.
 The employees of hotel greet and treat customers very well.
 This help in attracting large number of buyers towards corporation in an effectual
way.

Continued...
How long were customer kept waiting
 Balls and Company is known for its high quality services as well as huge variety
of meat balls.
 Thus, with an aim to maintain given image in the mind of its buyers the company
ensure that its customers does not have wait for long period of time.
 Thus, in order to reduce waiting time of buyers, hotel uses appointment system
 Herein, customers will have to take prior appointment for dinning in Balls and
Company.
 This thing helps in maintaining satisfaction of buyers in an effectual way.

REFERENCES
Brown, S. and et. al., 2013. Operations Management: Policy, Practice and
Performance Improvement. Routledge.
Linton, J. D., Klassen, R. and Jayaraman, V., 2007. Sustainable supply
chains: an introduction. Journal of Operations Management. 25(6).pp.
1075-1082.
Balls and Company. 2016. [Online]. Available through:
<http://www.timeout.com/london/restaurants/balls-company>. [Accessed
on 4th July 2016].