B&Q HRM: Recruitment, Selection, and Employee Relations

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HUMAN RESOURCE MANAGEMENT

Executive Summary
This study focuses on the B&Q’s Human Resource Management where B&Q is a UK-based
retailer. HRM is very important for business flow in any organization that wants to sustain in the
market. The scope of HRM is given in this study. Major HR functions like recruiting have been
evaluated properly. This report also mentions and explains the internal plus external factors
affecting employee relations and working as well. Human Resources as well as its various
contexts related to work have been mentioned here.
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Table of Contents
Introduction......................................................................................................................................3
LO1 LO2..........................................................................................................................................3
1. An introduction to the chosen organisation.................................................................................3
2. An explanation of the purpose of the HR function and the key roles and responsibilities of the
HR function.....................................................................................................................................3
3. An assessment of the approach to workforce planning, recruitment and selection, development
and training, performance management and reward systems..........................................................5
4. Different methods used in HR practices......................................................................................7
LO3 LO4..........................................................................................................................................8
An application of the Human Resource Management practices in a work-related context.............8
1. “The design of a job specification for one of a number of given positions in the organization.”
.........................................................................................................................................................8
2. “Documentation of preparatory notes for interviews, interview notes based on selection
criteria and a justified decision of the candidate selected.”...........................................................13
3. “A job offer to the selected candidate”......................................................................................14
4. “An evaluation of the process and the rationale for conducting appropriate HR practices”.....15
5. The approach to and effectiveness of employee relations and employee engagement, and
comment on the adoption of flexible organisation and flexible working practice and ‘employer of
choice’............................................................................................................................................15
6. Key aspects of employment legislation.....................................................................................16
7. Evaluation of how employee relations and employment legislation inform decision-making
and meet goals...............................................................................................................................16
Conclusion.....................................................................................................................................18
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Introduction
Human resource management (HRM) can be defined as a particular business operation or a
special process that is inclusive of recruiting, picking and offering specific training to every
employee of an organization. To strengthen the overall maintenance of HRM, the organization of
B&Q would be required to put a great deal of focus on the cell of recruitment. This study lays a
lot of emphasis on the ideation as well as the overall effectiveness of HR management in the
organization of B&Q, UK.
LO1, LO2
1. An introduction to the chosen organisation
B&Q plc forms a well-reputed multi-national DIY plus home improvement retailer that has its
headquarters in Eastleigh, England. It serves an entirely-owned subsidiary of the organization of
Kingfisher plc. This specific retail chain offers more than 40,000 products that are available for
purchase at nearly 300 physical shops as well as online shops. This company has a number of
outlets in Ireland as well. The main objective of the organization is to help its customers in UK
to make quality homes plus gardens. The mission statement is to focus on creating homes that
are suitable for all the members of the household and that provide a good deal of comfort plus
practicality as well.
2. An explanation of the purpose of the HR function and the key roles and responsibilities
of the HR function.
Purpose of the HR function
The HR department of any company is responsible for attaining all the vital organisational
objectives as well as targets. Besides, for improving the entire development plus productivity of
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an organisation, there is a requirement of huge manpower. Thus, for doing the same, adequately-
qualified workers need to be selected by every department of the organization who tend to work
really hard for generating a suitable environment (Noe et al., 2017). First of all, the particular
company makes announcements for the list of job vacancies. This specific procedure aids the
particular company to pick a bunch of qualified candidates in a systematic manner. Once the
announcement is made, every sector of the particular organization needs to conduct a
comprehensive recruitment programme that is meant for certain job designations. Once the
selection process for the candidates is done with, every individual sector provides a range of
suitable training sessions to the list of new employees for teaching them certain organizational
roles plus responsibilities such that they are able to comprehend the actual work environment
plus work-culture of B&Q. The department of HRM of the organization is required to maintain
effective interaction with all of the workers that is required to enable them to check the workers’
efficiency in an easy manner. In this context, the organization of B&Q has its very own HR
Management team that is properly trained.
Key roles and responsibilities of the HR function
For a sustainable organisation, HRM is more than vital. There are various responsibilities as well
as roles that are to be played by the HR management team as mentioned below:
 Analyzing the team of employees
In the organization, analyzing the group of workers is regarded as a vital role for a HR
manager to play. Also, to give proper balance, the entire procedure of HR manager is
required to gather the entire series of activities of employees of the organization. This
process of analyzation is inclusive of the expenditure, annual income plus business
transactions that are made by employees (Berman et al., 2019).
Analyzing the selection process
The company’s HR department plays an important role of assessing and analyzing the
entire process of recruitment in the organization. Also, for any company, it is vital to
have a specific expert plus efficient workers who have a good deal of knowledge
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(Brewster et al., 2016). This is important for any organization to be successful from an
overall perspective.
 Proper assistance to workers
The HR department needs to provide a good deal of help to every worker in the
organization. Certain times, the team of workers is likely to come across certain
difficulties while handing the project. In such difficult times, the department of HR
comes into the picture. It handles these issues to make the process seamless for the
company’s employees (Stone et al., 2015).
In B&Q, the HR department has been performing a series of roles plus responsibilities in a
diligent manner that is a major reason behind their success.
3. An assessment of the approach to workforce planning, recruitment and selection,
development and training, performance management and reward systems.
There is a comprehensive list of roles plus responsibilities that need to be played by the HR
department of the concerned organization (Shen and Benson, 2016). The common roles include
well-designed planning, training, selection, overall organizational development, and checking the
overall progress of organization.
Workforce planning
Here, the main focus is given on enhancing the overall employees’ strength of the organization
for adding to the overall organizational productivity. The sector of HR management sector takes
the responsibility of offering proper outlining that is growth-driven (Gutierrez-Gutierrez et al.,
2018). The department of HR of B&Q has recruited multiple candidates by the simple means of
job announcements that are meant for various job posts.
Recruitment and selection
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Once the announcement is made, the candidates start to come for the job interview. It is then that
the recruitment plus selection of candidates occurs. With the help of this job process, the
company’s HR manager chooses newcomers on the basis of their specific skills (Albrecht, et al.,
2015). For the company, recruitment plus selection is significant.
Training and development
Once the recruitment process of employees is done with, suitable training is conducted which is a
necessary step for the group of new employees in order to strengthen the overall workers’
performance. This study focuses on B&Q’s workers’ development program such that they are
able to strengthen the joint potential of the workers.
Production supervision
The company’s HR department is inclusive of the workers’ overall performance through various
management techniques (Nankervis et al., 2016). There are certain vital actions that are initiated
and looked into by B&Q which are mentioned below:
 Preparing a comprehensive job description.
 Directing personal interviews plus screening process for the selected candidates.
 Offering rewards to the company’s employees according to their performance.
Compensation system
As per the individual performance of workers, the department of HR offers rewards to the list of
employees. When the workers are acknowledged with a reward on the basis of their
performance, they feel driven and motivated in doing their work. B&Q focuses on rewarding
their top-performing workers on a monthly basis (Rothenberg et al., 2017). Thus, the team of HR
management looks into the overall management of this schedule for acknowledging the best-
performing employees that improves the workers’ efficiency.
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4. Different methods used in HR practices
 Job analysis
To ensure career development, job analysis method is applied by the HR team. In B&Q,
to analyse jobs properly, the managers make sure that they have a proper idea of the
needs of the company. They further need to assess data pertaining to the company
operations for the determination of bringing needed changes to the organization (Pindek
et al., 2017). The set of employees need to perform on a consistent basis to meet the
objectives.
 Work productivity
For carrying out human resource assessment, work productivity is looked into by the HR
managers. In a case where the company enforces a measurement system that looks into
the progress toward a certain objective, it is likely to serve as a major part of the
performance of the employee (Bou‐Llusar et al., 2016). As a result, this evaluation can
either give way to rewards or some form of disciplinary action. If B&Q wants to diagnose
issues, it can go for productivity analysis.
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LO3, LO4
An application of the Human Resource Management practices in a work-related context
 Offering employee security
This is regarded as a vital HRM practice. The employer has to allow the employee to be
reliant all by himself/herself in some aspects in the least. A formal as well as informal
contract exists between the employer and employee (Conway et al., 2016).
For example, in a situation where the employment security level is low as a result of
restructuring, the entire security can be under threat. With proper security, organizations
are able to retain employees. If the company does not focus on the same, employees are
likely to quit from the present job.
 Hiring the right people
This practice enables the company to add value to the current workforce. With the help of
this practice, hiring of deserving candidates takes place (Latorre et al., 2016). B&Q
ensures to select people who are really talented since only they can add to the business
flow (Diy.com, 2019).
1. “The design of a job specification for one of a number of given positions in the
organization.”
Job specification can be defined as a vital statement that comprises of all characteristics as well
as qualifications which are important for a decent overall performance in the job (Polat et al.,
2017). Through a proper job specification related to a post like B&Q’s Assistant HR, it can be
understood in greater depth.
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Job title: Assistant HR
Job descriptions and specification:
Description: The assistant HR is required to look into the bunch of primary functions of the
organization. Mainly, these functions come under the team of HR management. The Assistant
HR also needs to assess the remaining departments together with suppliers as well as vendors.
Responsibilities pertaining to the specific post:
 Examining monthly employee performance
 Posting ads that are related to certain positions
 Assessing the problems as well as requirements of workers
 Selecting the right applications
 Managing the maintenance of database
 Understanding various satisfactions plus complaints of workers
 Keeping recording of those satisfactions as well as complaints
 Looking into the processing of mails
Required skills:
 Great management and observation skills
 Having IT skills
Required qualifications:
 Graduates in Business and holding HRM specialization
 Psychology Graduate
 Software skills
Salary:
£60,000 GBP/ annum
Working hours
9am to 4pm (subject to changes as per business requirement)
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Curriculum Vitae of candidate 1:
Curriculum Vitae
Nicole Smith
86 Queens Road, Exeter, UK
Phone: [phone]
[e-mail]
Summary: I have 4 years of experience as a HRM assistant that has contributed to the growth of
expertise in the field of employee management. Have adequate skills related to observation and
organization.
Alma mater:
Post- graduate in Cass Business School, UK
Experience:
HR assistant in Cisco Careers, UK
Hobbies:
Reading
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Curriculum Vitae of Candidate 2
Curriculum Vitae
Jason Weasley
58 New Street, Plymouth, UK
Phone: [phone]
[e-mail]
Summary: I have 2 years of work experience in the profile of Assistant HRM. In addition, I have
great managerial skills as well as IT skills.
Alma mater:
Imperial Business School, UK
Experience:
Assistant HR: March 2017 to April 2019
Hobbies:
Travelling
Photography
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