Developing a Business Plan for Customer Service at Bang On Bikes

This case study presents a comprehensive business plan developed for Bang On Bikes Pty Ltd, a leading bicycle retailer in Brisbane, with the goal of enhancing customer service and driving business growth. The plan addresses key areas such as understanding customer needs through surveys, ensuring quality, managing time and costs, and defining service specifications. It also outlines strategies for monitoring team performance, tracking progress, and gathering customer feedback. Furthermore, the plan details how resources can be procured and used effectively, incorporates problem-solving techniques, and emphasizes the importance of records management. The business plan aims to improve customer service standards, complaints handling policies, and overall service excellence within the organization.

Running head: BUSINESS PLAN.
BUSINESS PLAN
Name of the student
Name of the university
Authors note

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Table of Contents
A) The need of the customers....................................................................................................3
B) Quality, time, cost and specifications.........................................................................................3
C) How team performance would be monitored.............................................................................3
D) Strategies to monitor progress....................................................................................................3
E) Strategies to gather customer feedback.......................................................................................3
F) How resources can be procured..................................................................................................4
G) How resources can be used effectively......................................................................................4
H) Problem-solving techniques.......................................................................................................4
I) Records management...................................................................................................................4
References........................................................................................................................................5

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A) The need of the customers
The organization to gather the need of the customers tends to include the area of the survey
(Hillson, 2017). The concept of a survey can be beneficial for the gathering of the requirement of
the need of the customers.
B) Quality, time, cost and specifications
The factor of quality, time, cost and specification can be directly be obtained with the
sector of planning according to the requirement of the customers. This would be directly
beneficial in the area of planning according to the requirement of the customers.
C) How team performance would be monitored
The section of an audit of the different areas of functionality in the organization can be
done. The activity can be considered to be playing an important role in the area of managing the
different activity of the organization.
D) Strategies to monitor progress
Planning of the organization is one of the areas, which can directly affect the strategy of
the monitoring of progress. This aspect can also be linked to the sector of the need of the
customers.

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E) Strategies to gather customer feedback
The customers can directly give feedback to the different service, which is given to them.
The organization in the context plans and resolves the problem and provides a proper service to
the customers.
F) How resources can be procured
The resources in the sector can be managed by a small team of workers who are engaged
in the section of different activity of the organization.
G) How resources can be used effectively
The resources can be effectively utilized by the planning which helps in overuse of the
resources which can affect the financial aspect of the working of the organization.
H) Problem-solving techniques
In the organization, there is a special team of problem-solving which directly gets
involved in the section of creating a proper area of mitigation of the problem, which is
encountered from the end of the organization (Basu, 2017).
I) Records management
There is a specialized team of members, which is related to the operational area, which
directly helps in the sector of storing the documentation for the organization.

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References
Basu, R. (2017). Managing project supply chains. Routledge.
Hillson, D. (2017). Managing risk in projects. Routledge.