Questionnaire Analysis: Impact of COVID-19 on the Banking Sector

This assignment presents an analysis of a questionnaire designed to assess the impact of COVID-19 on the banking sector. The questionnaire explores various aspects, including the effect of the pandemic on financial performance, employee motivation, work-life balance, and the adoption of new technologies and strategies. It investigates changes in working environments, customer confidence, and the regulatory framework. Furthermore, the questionnaire gauges the effectiveness of specific change management strategies implemented by banks in Mauritius to navigate the economic challenges brought about by COVID-19, such as the use of digital platforms, kiosks, and collaborations with online applications. The analysis aims to provide insights into the resilience and adaptability of the banking sector during this period, highlighting key challenges and opportunities for future development.

Questionnaire
Demographic information:
Gender
 Male
 Female
Working status
 Part time ()
 Full time ()
 On commission basis ()
Income
 Around 50,500 MUR
 Between 50,500 to 10,500 MUR
 Between 10,500 to 15,500 MUR
 Above 15,500 MUR
How long you are working in bank?
 Last 1 year
 2-3 year
 3-5 years
 More than 5 year
Trend exists in of banking sector due to COVID-19: Do you agree with the following
statements or not?
Agree Strongly
agree
Neutral Disagree Strongly
disagree
Banking units are
streamlining their
operations by
closing unprofitable
branches due to
COVID-19
Facing issues in

relation to loosing
customer
confidence due to
cybersecurity and
privacy risk
Effect of COVID-19 on both financial and non-financial performance of banking sector: Please
specify the extent to which do you agree with the following aspects;
Changes in working attitude
Agree Strongly
agree
Neutral Disagree Strongly
disagree
Reduction in workforce
productivity
Decrease in quality of
work due to changes in
working procedure
(Work from home)
Decrease in employee
motivation and efforts
towards working
activities
Decrease in team
comprehension and
productivity during
lockdown
Work-life balance
Agree Strongly Neutral Disagree Strongly

agree disagree
Long work hours
adversely affected work
life balance and
employee satisfaction
during COVID
Work-life imbalance
occurs due to rise in
mental health and work
related stress
Changes in working environment and process: Please specify to what extent do you agree
with the following statements:
Agree Strongly
agree
Neutral Disagree Strongly
disagree
Decrease in both
customer confidence and
consumption level
Reduction in customer
investment
Banking units start
placing high emphasis on
confidentiality aspects
for minimizing risks
pertaining to
cybersecurity, privacy
and fraud

Disruption in supply
chain aspects
Decreases in banking
firm’s profitability due to
reduction in loan
allocation after COVID
Regulatory framework
Agree Strongly
agree
Neutral Disagree Strongly
disagree
Reduction in
bank’s
liquidity level
Facing
difficulty in
relation to
gathering
enough
information
for the
purpose of
decision
making
Decrease in
working
performance
of banks due
to changes in

laws and
regulation
after
pandemic
Negative
impact on tax
and trade
related aspects
Change management strategies: Do you agree that following strategies undertaken by
Mauritius banking sector firms will be helpful in dealing with current economic crises
(COVID-19)?
Agree Strongly
agree
Neutral Disagree Strongly
disagree
Banks start
using digital
platform for
providing
better
customer
service
Develop
Kiosks system
to reduce
direct
customer
dealing
Start
collaborating

with online
application to
improve
performance