Organizational Analysis: A Case Study of Baptist Care NSW Practices

This case study presents a critical analysis of Baptist Care NSW, a leading Christian-based non-profit organization. It examines the company's organizational structure, highlighting its 14 areas of excellence and the roles of key personnel like Marcia-Balzer and Margaret-Wood. The analysis extends to people management practices, marketing strategies including the Baptist Care Food Hub initiative, and financial practices, supported by financial statements from 2017. The study integrates these elements to provide a holistic understanding of Baptist Care NSW's operations and its impact on the community it serves, referencing various sources to substantiate its findings.

Running head: CRITICAL ANALYSIS OF BAPTIST CARE NSW
Critical analysis of Baptist care NSW
Name of the Student
Name of the University
Author’s Note

1CRITICAL ANALYSIS OF BAPTIST CARE NSW
Table of Contents
Structure:..........................................................................................................................................2
Organization structure.................................................................................................................2
An integrated analysis of a contemporary organisation..............................................................5
Design:.............................................................................................................................................7
Peoples management practices:...................................................................................................7
Marketing practices:....................................................................................................................7
Financial practices:......................................................................................................................8
References......................................................................................................................................12

2CRITICAL ANALYSIS OF BAPTIST CARE NSW
Structure:
Organization structure
The company is a non-profit leading Christian based organisation that has been for the
past seventy years providing a solution to people with disadvantages. The company supports
more than thousands of peoples across the NSW and ACT through more than 160 facilities and
programmes. It has been employing about 4,000 number of employees with an estimation of
1,000 number of volunteers. The members of the company claim to employee more than 900
staffs working hand in hand with 2,500 volunteers and that too the company has an annual
turnover of 700 million dollars. Every year the firm provides services to 18,500 older citizens of
Australia. The firm also provides support in terms of personal, financial and family support to
about 1, 64,000 people who are in need (Jeon et la., 2017).

3CRITICAL ANALYSIS OF BAPTIST CARE NSW

4CRITICAL ANALYSIS OF BAPTIST CARE NSW

5CRITICAL ANALYSIS OF BAPTIST CARE NSW
Source: (Baptistcare.org.au, 2019)
An integrated analysis of a contemporary organisation
Presently there are about 14 areas of excellence; they are as follows:
 Aged Care: Home Services

6CRITICAL ANALYSIS OF BAPTIST CARE NSW
 Aged Care: Residential
 Aged Care: Retirement Living
 Technology
 Chaplaincy
 Community Services
 Finance
 Asset Management
 Property Strategy
 Quality
 Human Resources
 Marketing
 Procurement
The proficiency and work are monitored by senior leaders in their fields who operates through
the executive level of member organizations (He et al., 2015). They undertake projects such as:
 The advocacy projects– development of position statement, contribution towards submission,
and undertaking research.
 It is negotiating with the national basis purchasing contract that implements economies of
scale to save costs on the essential goods and services.
 Make utilization of the best system and tools in order to arrive at an optimized level of
performance.

7CRITICAL ANALYSIS OF BAPTIST CARE NSW
Design:
People’s management practices:
The chosen company for undertaking this study is “Baptist care NSW”. The executive
director is addressed as Marcia-Balzer; he enjoys the position within the company by serving as
communication, advocacy and marketing role. She had worked for an international aid
organisation for both state and federal government agencies. Marcia has spent over 9 years with
the professional body. Margaret-Wood is addressed as policy and communication advisor; he is
accountable for the policy and communication development of Baptist Care. With his
proficiency in business and law, he makes sure that the business firm deals with every issue that
matter to the company (Ginter et al., 2018). Jessica-Harris, he joined the organization recently in
the year of 2018, he has a strong passion for developing international and public relations.
Besides he has a deep interest in social justice and forming a community.
Marketing practices:
In the recent trend, the Adelaide CBD has welcome its first of the community towards
opening a new food centre for helping those who are in need of food and basic needs at a very
reasonable cost. Baptist Care along with the Foodbank SA has joined together to inaugurate the
city’s first food hub. The Baptist Care Food Hub will provide the groceries at a low price which
may be desirable for the old aged group consumers, but the commodities will be provided only
with the possession of Immi card and concession card. The consumers vary from students,
pensioners and homeless people (Worthy et al., 2016). The food hub provides a distinct manner
for the citizens of the country to access the food for their families on a low price segment basis.
However, some other activities are given much of the priorities, the business firm such as Mylor

8CRITICAL ANALYSIS OF BAPTIST CARE NSW
Adventure Camp, by carrying volunteering opportunities as such that over 200 peoples are being
volunteered, y conducting food donations, conducting a donation camp.
Financial practices:
The operating surplus of the business firm is $393,000 as of in the year 2017. The head
office and community service sites were addressed as White Ribbon Workplace. The brand is
one among the 20 Australian organization to be approved in the year of 2016. The community
services division is co-partnered with the NSW office of environment and heritage on a price of
$4 million to deliver efficient medium sources of appliances. Such schemes are brought for low
income and vulnerable households. As of in November 2016, The Company enjoyed the
completion of $23 million redevelopment project of the Orana Centre in Point Clare. It was in
May 2017, under the Financial Inclusion Action Plan (FIAP) program, a step of the Australian
government, Good Shepherd Microfinance, EY and a centre of social impact, Baptist Care
provided 1,392 loans in 2016-2017, serving as no interest loan valued at over $2 million
(Archuleta et al., 2015).

9CRITICAL ANALYSIS OF BAPTIST CARE NSW
Figure: Statement of Profit and Loss
Source: (Baptistcare.org.au, 2019)

10CRITICAL ANALYSIS OF BAPTIST CARE NSW
Figure: Statement of Financial Position
Source: (Baptistcare.org.au, 2019)

11CRITICAL ANALYSIS OF BAPTIST CARE NSW
Figure: Statement of Cash Flows
Source: (Baptistcare.org.au, 2019)