Leadership and Management Analysis: A Report on Barclays Bank

This report analyzes modern management and leadership approaches within Barclays Bank, focusing on key issues such as artificial intelligence and work-life balance. It evaluates the impact of these issues on leadership and management perspectives, examining how they affect operational activities and decision-making. The report also explores the roles of stakeholders in guiding the organization, including their influence on management decisions and financial investments. A review of past stakeholder reports provides further insight into the organization's direction and performance. The analysis considers both the positive and negative impacts of AI, such as improved customer service versus decreased human interaction, and the benefits of work-life balance initiatives on employee engagement and retention. Ultimately, the report aims to provide a comprehensive understanding of the challenges and opportunities facing Barclays Bank in the context of modern leadership and management practices.

Modern Day
Management and
Leadership

Contents
Executive summary..........................................................................................................................3
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
Analysis of the issues.............................................................................................................4
Financial performance of the company..................................................................................6
Impact of the issues on the leadership and management perspectives...................................6
Roles of the stakeholder in the organisation...........................................................................7
Reviewing the past stakeholders reports of the chosen organisation...................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
Books and Journals...............................................................................................................12

Executive summary
It has been analysed that leaders and manager should use more than techniques in order to
carry out the activities. In this report various issues have been analyzed such as artificial
intelligence and work life balance. Back to these issues on various leadership and management
perspectives have also been evaluated. The role of stakeholders in giving direction to the
organization has been analysed. Past stakeholders report in relation to the organization has been
evaluated.

INTRODUCTION
In today's time it is very important for the leaders and managers of the organisation to use
the modern approaches in order to carry out the operational activities at the workplace (Golensky
and Hager, 2020). While carrying out the activities there are various issues that have to be faced
by the managers and the leaders in the company. For this report Barclays has been undertaken
into the account. It is a British multinational Bank that has been headquartered in London
England and they are mainly operating from their two divisions. They are providing financial
services to their clients and it is one of the valuable financial institutes that is situated in the
boundary of London. It was established in the year of 1690 by James Barclay. In this report there
will be the analysis of the various issues like artificial intelligence and work life balance in
relation to the chosen organisation. After that there will be the valuation of the impact of these
issues on the different management and leadership perspective that can affect the operational
activities. The role of the stakeholders in the direction of the organisation will also be analysed in
this report. At the end of the report there will be the analysis of the past stakeholder reports in
relation to the choose an organisation
MAIN BODY
Analysis of the issues
Artificial intelligence
Artificial intelligence is the major modern need for the organisation that to be considered
through which they can provides more customer satisfaction in the market. Along with that it
brings various challenges for the organisation through which they have to face difficulty in
carrying out the work. The main issue of artificial intelligence is that it reduces the dependency
on the labour which creates unemployment in society (Robbins and Davidhizar, 2020). AI software
tends to work automatically and provides automated solutions to the customers which directly
reduces the demand of human labour in the workplace.
Another main issue that comes with artificial intelligence is with threat to privacy. The programs
that have been developed by the use of artificial intelligence approach are more likely to be
manipulated for the unethical purposes that can create major challenges for the organisations to
run the activities smoothly. When the organisation uses artificial intelligence programs one of the

main problems that the face is of having an exact solution for the problem. Artificial intelligence
in the organisation performs accordingly to the data or the amount of data they have been trained
on so it creates bias decisions in the workplace sometimes. After that the main issues that
artificial intelligence consists of is the behaviour and interaction with the customers in the
market. As by using the artificial intelligent program in the organisation it reduces the
dependency on the humans which results in eliminating the labour from the workplace
(McCormick and Davenport, 2020). This directly results in the decreases of interactions with the
customers in the market as machines are not able to influence the behaviour of the customers in
order to force them to buy the product and the services of the company. One of the main issues
of this modern-day program is that the results or the solutions that are generated are not always
fair and trusted. Because the program that have been developed with using of artificial
intelligence generally identifies people, scenes and various objects through which it generates a
solution. While analysing these cameras sometimes missed important marks through which it
fails to provide effective solutions and shows biased results.
work life Balance
Another major issue that has been taken is the work like balance. Work life balance can be
defined as the state when an individual balances his work simultaneously with the demands of
the career and his/her personal life. Sometimes it comes out as a major challenge for any
individual in order to balance the life through which they can give enough time to his career as
well as to his personal life. There are very issues and challenges that work life balance consist
and one of the major challenges is the non-ending demands (McLean and Ewart, 2020). Relation to
the individual when he carries out his work in a professional career there are lot of meetings and
unreasonable demands and work pressure comes through which the fails to give enough time to
their personal life. It is the major issue of the work life balance as through this and individual
fails to give enough time to their family members through which they can bring happiness and
harmony in their life. While individuals carry out the work in the workplace, they need support
and continuous motivation through which they can show more engagement in the goals and the
objectives. Sometimes leaders and managers in the organisation do not support their employees
which comes out as a major issue of the modern-day business through which days feel isolated
and fails to achieve the desired goal of the organisation. Lack of resources can be one of the
major points in the work life balance as with the minimum resources an individual cannot satisfy

their personal life. Leaders and the manager of the organisation are responsible in order to make
the employees life much balanced and beneficial for them through which they can achieve the
professional goal with the personal goal.
Financial performance of the company
 In relation to the financial performance of the Barclays Bank they have performed very
well during the period of pandemic. In 2018 it comes out at sixth position in the Europe
with the total results of 1.5 trillion. There one of the most trusted and established banks in
the country of Europe.
 Relation to the period of 2020 they remain profitable in each and every quarter and
advocate profit and return on the investment they have made. The spider of the band and
the Logan period they're able to make enough profits and provisions of 1.4 billion euros.
 At the time of the pandemic 2019, Barclays Bank have helped their customers which
results in improvement of their financial performance and the variable to rate the income
with collaboration of corporate banks of almost about 12.5 million euros.
Impact of the issues on the leadership and management perspectives
Issues that have been discussed above greatly influence the leaders and managers at the
company. These issues have affected the activities at the workplace to a great extent. Artificial
intelligence can impact the perspective of leadership to a great extent. One of the main
advantages of AI to the leaders is that they can quickly analyse the change in the market
environment and the trends through which they can take actions (Torfing and et.al., 2020). In
relation to the Barclay banks leaders of the organisation use various machines in order to take
effective and quick decisions regarding their financial services. Main advantages that the leaders
and the managers of the organisation get is that they can assist their customers 24*7 through
which they become able to create a valuable image in the eyes of the customers. by using
artificial intelligence organisation become able to use effective techniques in order to faces new
problems and challenges that comes out in the way. Barclay bank is one of the established
financial institutes and they use this technology in order to save the information of their clients in
a safest way (Hill, 2019). Along with the positive impact there are some negative impacts that
artificial intelligence put on the organisation. Litres and managers of the Barclays Bank
sometimes show laziness as their using this technology in order to carry out the operational
activities through which the interaction and relationships with the customers decreases. Another

main negative effect that articulated causes is that it decreases the relationship of the leaders and
the managers with the employees. While carrying out the specific task or goal in a team it is very
important for the leaders to motivate the members towards the achievement of the goal. So
artificial intelligence technology leaders and the managers fail to effectively connect with the
team members which results in the decreases of relationship and harmony at the workplace.
Along with that the issue of the work life balance also affects the activities of the leadership and
the management at the workplace. Various positive impacts that the leaders and the managers
can bring at the workplace by providing work life values to the employees. Leaders and manager
of the organisation can increase the productivity and the engagement of the employees towards
the achievement of the goal and the targets. This helps the leaders to engage their staff towards
the values of the organisation. Relation to the leaders and the managers of the Barclays Bank
uses this approach through which they become able to improve the mental health of the
employees as well as the wellbeing. It produces a much positive impact on the organisation as
through this they improve the commitment and re motivation of the employees towards the goal.
Managers of the organisation by analysing this approach becomes able to compensate their
employees according to their performance through which they can satisfy their personal needs
with the professional career. Barclays Bank leaders and managers become able to improve the
customer services by providing work life balances to their employees. This impacts the working
style of the organisation to a great extent as it helps the organisation to fulfil the demands of the
market according to the changing business environment (Calás and Smircich, 2019). Most
important and positive effect that work life balance producers is that at reduces the cost of the
organisations on the recruitment process because the leaders and the managers of the companies
become able to retain their employees for a long time. In relation to the Barclays Bank work life
balance has the organisation to establish as a valuable financial institution through which they
will come able to attract more customers as well as employees towards their financial institute.
Roles of the stakeholder in the organisation
There are various kinds of Roles that the stakeholders of the organisations play in order to
make it more successful in the market.
• Directing management: - it is one of the major roles of the stakeholders that it facilitates the
organisation and the management in taking the effective decisions and actions through which
they can carry out the operations. Relation to the Barclays Bank management department of the

organisation involves their stakeholders through which they can take decisions regarding the
human resource and various other departments.
• Investing money: - stakeholders are one of the major components of the organisation who
invest money in the company through which the managers of the organisation can smoothly
carry out the operations (Christensen, Wilson and Edelman, 2018). Relation to the Barclays Bank
they are one of the most valuable financial institutes that are present in London and the
stakeholders play a major role in investing the money through which the organisation lend
money to their customers.
• Facilitate in decision making: - decision making is one of the crucial parts of the organisation
and the stakeholders are one of the most important parts of the board of directors who help in
making effective decisions for the organisation (Fullan, 2018). Stakeholders have the power to
take effective decisions and have the ability to appoint upper-level management who they can
make responsible for taking the decisions regarding the activities.
It is very important for the organisation to maintain a good relationship with the
stakeholders. Relationship with the stakeholders is very important for the organisation because it
helps to make the company more successful and become able to achieve more growth in the
market (Murphy and Louis, 2018). A positive relationship with stakeholders has the organisation to
build an effective reputation and valuable image in the market through which they can attract
more and more customers towards it. In relation to the Barclays Bank organisation ensures that
the maintain healthy relationship with their stakeholders through which they can build strong
trust in the eyes of the customers because these are the most valuable part of the organisation.
Stakeholder various types such as employees’ customers, investors, suppliers, communities and
requirement. It is very important for the organization to consider each and every state holder that
has a direct or indirect relationship with the company because through this they can only achieve
more success in the market.
Stakeholder analysis and management
Stakeholder analysis is very important for the organisation in order to make the specific project
more successful in the market. These are the most important people for the organisation who
facilitates in achieving the goal of the company. Stakeholder analysis is mentioned below in
relation to the Barclay banks:

Identifying stakeholders: It is the first and important part of the organisation to analyse the
stakeholders that from whom the activities of the company can be affected. These are the people
who have direct relation with the project and the goals of the company (Waite and Nardi, 2019). In
relation to the Barclay banks, management department of the ensures that they identify those
stakeholders who have the interest with the company. Managers of the company ensured that
they communicate the plans the strategies to the people who have interest in the achievement of
the goal of the organisation.
Prioritize your stakeholder: In this point of the analysis, the organisation focuses on to take the
actions in the workplace in order to attain the goal and the objectives of the company. This
pounts includes four points that are mentioned d below:
 High power, high interested people: In relation to the Barclay banks, they ensure that
the stakeholders that they have analysed should be fully involved in the actions of the
company. In this management department of the organisation performs to the full
potential in order to satisfy the needs for the stakeholders.
 High power, less interested people: Barclays banks management department focuses on
to satisfy the stakeholders buy they ensures that they do not get bored in the workplace.
With that people they can make strategies for the future.
 Low power, highly interested people: In this part of the analysis, Barclay bank make
sures that they keep informing the stakeholders about the issues and the activities.
 Low power, less interested people: In this part of the analysis means that these people
should be analysed to a limited extent (Jankalova, Jankal and Blašková, 2018). They should
not get bore with the continuous or excessive information from the management
department.
Understand your key stakeholders: It is the last part of the analysis that means that the
organisation that how the main stakeholders feel and analyse about the certain projects. It is
the very important stage of the analysis as it consists that how the managers should
communicate with them in order to achieve the goal. Barclay banks effectively communicate
with their stakeholders by conveying important information.
Stakeholders’ challenges

Different decision makers: It is one of the main challenges for the stakeholders at the
company as there are various types of stakeholders are present (Burnett and Lisk, 2019). It
became difficult for the organisation that which decision should be considered.
Creating communication plan: It is the another challenges the stakeholders face in the
organisation. In relation to the Barclay banks, stakeholder of the institutes also faces issue in
effectively communicating the plans and the strategies.
There are various strategies that the organisation can adopt in the workplace that are
mentioned below:
 Stakeholder mapping: It means that the organisation should analyse the internal
stakeholders in order to find that the resources they have are enough or not. Through
this the organisation can perform effectively.
 Identify the triggers: This means that the each and all stakeholders react differently
to the different projects (Thakkar, ed., 2018). It is very important for the organisation to
estimate the impact of all the reactions through which they can make effective
strategies and can carry out the communication process in a effective manner.
Reviewing the past stakeholders reports of the chosen organisation
In relation to the stakeholders of the Barclay banks, their main stakeholders are customers, large
corporates, multinational companies, small banks, investors etc. These all have the direct relation
with the financial institution in the market (Heyler and Martin, 2018). These all people have largely
contributed to the issues of the artificial intelligence and the work life balance that has been
undertaken in relation to the organisation. Investors in the banks have main share and they focus
om to provide the best working experience to the employees of the financial institution in the
market through which they can achieve the goal of the company. They also ensure that they
should focus on to compensate the employees according to their performance in the workplace.
In relation to the issue of the artificial intelligence, it has been that the employees of the
organisation as well as the technical department in the workplace have made great efforts in
order to provide the customers with the best solutions whenever they visit the websites of the
banks. It has been a great issue for the financial institution that they are trying to use the artificial
intelligence in a effective manner. Management department as well as the leaders have taken

serious steps in order to update the process of the AI software through which they can enhance
the customers experience.
CONCLUSION
From the above report it has been analysed that in today's time it is very important for the
organization to consider effective ways and modern techniques in order to carry out the
operational activities. Leaders and the managers should focus on introducing new techniques of
production in relation to the market trans. In the above report there has been evaluation of
various issues such as artificial intelligence and work life balance. These issues greatly influence
the activities of the leadership as well as the management in the organization. The impact of
these issues on the various leadership and management perspectives has been evaluated. Along
with that the role of stakeholders in the organization has also been analysed. Various components
of stakeholders like relationships, analysis, engagement and challenges have also been evaluated.
At the end of the report past stakeholders’ reports have been reviewed.

REFERENCES
Books and Journals
Burnett, J.R. and Lisk, T.C., 2019. The future of employee engagement: Real-time monitoring and digital
tools for engaging a workforce. International Studies of Management & Organization, 49(1), pp.108-119.
Calás, M.B. and Smircich, L., 2019. Voicing seduction to silence leadership. In Postmodern Management
Theory (pp. 295-330). Routledge.
Christensen, S.S., Wilson, B.L. and Edelman, L.S., 2018. Can I relate? A review and guide for nurse
managers in leading generations. Journal of nursing management, 26(6), pp.689-695.
Fullan, M., 2018. Nuance: Why some leaders succeed and others fail. Corwin Press.
Golensky, M. and Hager, M., 2020. Strategic leadership and management in nonprofit organizations:
Theory and practice. Oxford University Press.
Heyler, S.G. and Martin, J.A., 2018. Servant leadership theory: Opportunities for additional theoretical
integration. Journal of Managerial Issues, pp.230-243.
Hill, B.M., 2019. Understanding the Complex Organizing Behaviors of APEST Top Management Teams
using Complexity Leadership Theory (Doctoral dissertation, University of Charleston-Beckley).
Jankalova, M., Jankal, R. and Blašková, M., 2018. The importance of leadership in selected business
excellence models. Calitatea, 19(162), pp.36-45.
McCormick, B. and Davenport, D., 2020. Shepherd leadership: Wisdom for leaders from Psalm 23.
Fortress Press.
McLean, H. and Ewart, J., 2020. Political leadership in disaster and crisis communication and
management: International perspectives and practices.
Murphy, J.F. and Louis, K.S., 2018. Positive school leadership: Building capacity and strengthening
relationships. Teachers College Press.
Robbins, B. and Davidhizar, R., 2020. Transformational leadership in health care today. The Health Care
Manager, 39(3), pp.117-121.
Thakkar, B.S. ed., 2018. The Future of Leadership: Addressing Complex Global Issues. Springer.
Torfing, J and et.al., 2020. Public governance paradigms: Competing and co-existing. Edward Elgar
Publishing.
Waite, R. and Nardi, D., 2019. Nursing colonialism in America: Implications for nursing
leadership. Journal of Professional Nursing, 35(1), pp.18-25.