Report on Management and Operations in Barclays Bank - Unit 4

This report provides an overview of management and operations within Barclays Bank, a British multinational financial services company. It details key operational functions, the roles and responsibilities of managers in areas such as resource management, financial management, communication, policy formulation, and goal setting. The report also examines different approaches to operations management and their value, including business process design theories and reconfigurable manufacturing systems. Furthermore, it analyzes the impact of the external environment—political, social, technological, legal, and environmental factors—on Barclays' decision-making processes. The report discusses various management and leadership approaches, such as laissez-faire, autocratic, participative, transactional, and transformational leadership, and concludes with recommendations for Barclays, particularly regarding opportunities in emerging economies. This document is available on Desklib, a platform offering study tools and resources for students.

Management and
leadership in
Barclays bank

Barclays bank

Introduction to the key operations
of the organization
 Barclays PLC is a British multinational bank and financial
services company that is headquartered in London.
 With global reach it is a universal bank
 Across personal, corporate and investment banking , credit cards
and wealth management it offers products and services.
 In over 40 countries it has operations and around 120,000 people
are employed by this company.
 Within two business clusters operations of Barclay are
organized.

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 They are corporate and investment banking and wealth and
investment management and
 Wealth and investment management and retail and business banking.
 The Corporate and investment banking wealth and investment
management cluster comprises three units of business that is
corporate banking,investment banking and wealth and investment
management
 The retail and business banking cluster comprises of four business
units that is Africa retail and business banking ,Barclay card, Europe
retail and business banking and UK retail and business banking.

Roles and responsibilities of
managers in operational functions
In the organization , manager plays a pivotal role. Some roles and
responsibility of managers are as follows-:
Management of resources
 In managing both raw materials and personnel managers plays a
leading role.
 Oversight of inventory, purchasing and suppliers is central to the
job. The tasks of human resource includes hiring employees,
overseeing assignment of employees and planning development of
staff.

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Financial management
 In budgeting ,controlling costs and keeping the organization on
tack financially managers play a key role in it.
 The cost of production is minimized by their management of the
supply chain and other resources.
 In order to maximize the result they study business forecasts, sales
reports and financial statement.
 In order to improve efficiency the cost benefit analysis is been used
by them.

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Communications
 In order to help the different parts of the organization to work
together managers require good communication and interpersonal
skills.
 Their jobs include creating a positive culture where the work can
get done.
 Between employees and departments they facilitate communication.
 At time the disputes or disagreements are also been resolved by
managers.
 With other top-executes in the Barclay's bank managers cooperate
with them in high-level decision-making.

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Formulation of policy
 The core duties of the mangers of Barclays's bank is formulation
of policy.
 Within a prescribed at of guidelines companies need to operate
and function on a daily basis.
 By the managers these guidelines are been analysed.
 These can include how different department within the company
or organization communication and cooperate with one another.
 When the employees break rules of the company polices can
include disciplinary action.

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Goal setting
 Across the various department in the organization the various
goals and objectives are been set by them and also policies are
also been established.
Planning
 The operations and activities of the Barclay's bank is been planned
by manager.
 In this ban all the activities such as Barclay's blue rewards,
Christmas cashback etc are been planned by the managers.

Approaches to operation
management and their value
 The certain responsibilities are been involved in operations
management.
 One of those responsibly is making sure that business operated
efficiently both in terms of using the least amount of resources
necessary and in meeting the requirement of customers to the highest
standard economically viable.
 Operational management includes managing the process by which
raw materials,labour and energy are converted into goods and
services.
 For success in the operation management the skills of people,
creativity, rational analysis and technical knowledge are essential.

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 Basically in operational management the business process design
theories can be used .
 On the analysing and designing workflow and business process in a
company the business management strategy focuses.
 The goal of business process design is to help companies dramatical
restructure organization by designing the business process form
ground up.
 The another theory that can be used in operation management is
reconfigurable manufacture systems.
 Theses are designed to incorporate accelerated change in structure ,
hardware and software component in Barclay's bank.

Impact of external environment that
affects decision-making process
Political factors - 2016 was a challenging political environment for Barclay,
characterised by new regulatory capital rules from government of UK as
well as the introduction of a new 8 percent surcharge on bank profits in
January 2016.
 If the banks has an overseas subsidiary then this surcharge is especially
more taxing.
 It has impacted Barclay's foreign subsidiary in Africa contributing to the
major decisions to sell down its shareholding from 62% to 50% in
2016.When in June 2016, Britain voted to leave EU the biggest shock
was Brexit.
 Due to these both political and economical upheaval was caused for not
only for UK but also for UK economy.