Business Report: Barclays, Customer Service and Environmental Impact

This report provides a detailed analysis of Barclays, a British international bank, exploring its business operations within the public and private sectors. It examines various business structures, including flat, hierarchical, matrix, and functional structures, and how these are implemented within Barclays. The report further investigates the impact of local, national, and global environments on the business, emphasizing the importance of adapting to these dynamic conditions. Additionally, it highlights the significance of customer service and its impact on customer retention and business success. The report also outlines the benefits of customer profiling, providing insights into how Barclays can leverage this information to improve its services and overall business strategy. The content covers different types of ventures, like sole traders, partnerships, franchises, and public sector organizations, and the report concludes with a list of references.

HOW BUSINESS
OPERATE
Task 1 & 5

Table of Contents
• Introduction
 Types of ventures fall under public and private sector
 Different structure within business and reason of its variations
 Impact of local, global national and economic environment on named
business
 Impact of consumer service on business
• Benefits of customer profiling to a business
• References

Introduction
The presentation is explaining different types of ventures fall
under public and private sector. Private sector businesses are
operated as well as owned by some person privately rather than a
government bodies.

Types of ventures fall under public and private sector
Some of the organisations that comes under this section are stated below :
 Sole traders
 Partnership
 Franchises

Cont...
Companies of public sector is used to controlled as well as funded by
legal bodies of UK. Barclays can be the best example of it.
Corporations that comes under this group are listed below :
 Direct association which are funded via taxes : NHS is a
venture in UK whose need of revenues are full-filled by
government through their taxations.

Different structure within business and
reason of its variations
There are different types of business organisation that are working in
business environment. It can be differentiated on the basis of
resources, size or nature. Their structure is also different from each
other. Barclays is big organisation that have involved large number
of employees that aids in attaining the final objective in effective
and efficient way.

Cont...
There are certain organisational structures that are followed is
mentioned below:
 Flat organisation structure
 Hierarchical organisational structure
 Matrix Organisational structure
 Functional structure

Impact of local, global national and
economic environment on named
business
BARCLAYS is a British international bank which deals in delivering
banking and financial services . As business have to operate in
dynamic environment hence, there are number of factors that
influence in various ways. Barclays have to consider these
components in proper way. Some are discussed below:
 Local Environment
 National Environment
 Global Environment

Impact of consumer service on business
Customers of an organisation may not be always right but they hugely
impact on business. They are the one who consume products or
services of a company and in return pay bills for that. Customer
service affect on their retention as they are like backbone of any
business. If its impacts in a positive way on consumers then it will
retain them in business for long period otherwise firm will fail to
gain their engagement. Uninformative services includes risk of
losing a business also.

Benefits of customer profiling to a
business
There are several advantages of creating consumer profiles which are
sated below :
 Better communication
 More opportunities
 Brings in large number of users

References
Bharadwaj, A. and et. al., 2013. Digital business strategy: toward a next
generation of insights.
Boons, F. and Lüdeke-Freund, F., 2013. Business models for
sustainable innovation: state-of-the-art and steps towards a
research agenda. Journal of Cleaner Production. 45. pp.9-19.
Eriksson, P. and Kovalainen, A., 2015. Qualitative methods in business
research: A practical guide to social research. Sage.

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