Organizational Behaviour in BBC: A Comprehensive Report

This report provides a comprehensive analysis of the organizational behaviour within the BBC, examining its historical and present-day culture, leadership, and motivational strategies. The report begins by applying Handy's cultural typology to understand the BBC's past organizational environment, highlighting issues related to power dynamics and employee dissatisfaction. It then explores the impact of culture, power, and politics on organizational behaviour, contrasting past practices with current approaches that emphasize employee empowerment and engagement. The report delves into content and process theories of motivation, such as McGregor's Theory X & Y, ERG theory, Herzberg's Motivation-Hygiene theory, Equity theory, and Expectancy Theory, and suggests practical motivational techniques that the BBC can implement to enhance team effectiveness and achieve organizational goals. Furthermore, the report discusses different team types within the BBC, applying Belbin's team roles to identify effective team compositions. Finally, it examines organizational concept theory, specifically the path-goal theory, to address barriers to effective performance and concludes with insights on improving organizational outcomes through strategic management of organizational behaviour.

Organizational Behaviour

CONTENTS
Contents...........................................................................................................................................2
1 INTRODUCTION........................................................................................................................3
TASK-1............................................................................................................................................3
P1 a)Handy's cultural typology to understand the earlier culture in BBC.............................3
P1 b)Impact of culture, power and politics on organisational behaviour in past and present 4
TASK-2............................................................................................................................................5
P2 a) Content and process theories of motivation...........................................................................5
P2 b) Motivational techniques for BBC.................................................................................7
Following motivational techniques can be implemented by the BBC to improve the
effectiveness of the team:.......................................................................................................7
P2 c) Motivation helps in achieving organisational goals.....................................................8
TASK-3............................................................................................................................................9
P3 a) Different types of teams under BBC and their importance...........................................9
P3 b) Effective team under BBC based on Belbin's team roles...........................................10
TASK-4..........................................................................................................................................11
P4 a) Organisational Concept theory(path goal theory).......................................................11
P4 b) Barriers regarding the effective performances............................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

1INTRODUCTION
Every organisation has its own behaviour and it will be different from other organisation.
Organisational behaviour plays down an essential role under BBC. Moreover, this factor also
made an impact on the job performance of individuals, leadership styles and managerial skills
and also motivates them in each course so that individual performance will be improve and they
conduct their work with great efficient (Baker and Parkinson, 2016). These behaviours are need
to be handled effectively otherwise it affects the performance of organisational individuals.
Motivational theories also been discussed and tells that how it helps down the BBC in improving
their performances by assessing down such factors organisation can achieve their goals and raise
their objectives. It also describes about the importance of different team under organisation and
all are performing there part to make down the business operations successful. It also describes
that how the team performance and productivity can be improved under BBC and what are the
certain hurdles been involved which affect the business activities of said organisation.
TASK-1
P1 a)Handy's cultural typology to understand the earlier culture in BBC
BBC is one of the oldest broadcasting company in the world and which situated under UK.
But it was reported that in the past, the employees were disheartened with the organisational
management (Chapman, Johnson and Kilner, 2014). Employees are also complained that
management not included them in decision making process and what they suggested that will not
be recorded by the management while conducted their activity.
According to the Handy's the decision making power ability possess in the hands of few people
only and when any mistake made by the managers under the said organisation, no action can be
taken against them. In this cultural typology he described about the four cultures that
organisation follows and they are as follows:
 Power culture: In this culture he described that only few peoples are there who having the
ability and power to take down decision under BBC. This culture made the partiality
between the members of higher level and lower level.
 Role culture: It is considered to be the best culture in the organisation because the jobs
are assigned to the employees according to their skills, knowledge and ability.

 Personal culture: Regarding that aspect Handy's described that whatever the employees
do they do for themselves not for the organisation (Densten, 2005). They give more
priority to themselves and think for their own benefits while performing their jobs.
 Task culture: In this culture he described that there are some tasks involved under which
employees not have to performed individually but instead of that they to performed in
groups and using there skills for the effective results.
According to Smith's study it was also concluded that during performed their jobs there are
many employees who used bad languages in the premises and also abused themselves in the
premises of the BBC and management did not take any step to control on such practices (Garg
and Tiwari, 2015). The allegations which come from employees was never heard by the
authorities under BBC. Many of the employees who were skills and ability to perform their work
will leave their job due to ineffective culture under organisation. There are so many problems
faced by the organisation due to incapacity of member and leaders.
P1 b)Impact of culture, power and politics on organisational behaviour in past and present
In past the organisational behaviour is very much affected due to its culture, power and
politics. In organisational culture it clearly screens that the employees were treated very badly by
the management, they abused and using bad languages while performing there part and
management does not take any further step to controlled on such activity and they never got any
chance to prove themselves in the company (Haslam and et.al., 2014). Moreover, the
organisational management failed to create such environment where employees get more and
more satisfaction and insecure environment which created by organisation management affected
down the performances of employees and made them completely dissatisfied. The individuals
and employees who performed there part under BBC will never got motivated by their
management and principals. Their efficiency and effectiveness regarding their work was
sidelined. The decision making ability and power remains possessed in the hands of inefficient
persons under BBC (Haslam, van Knippenberg and Ellemers, 2014). Workers never got any
power and responsibility regarding the task they performed. Organisation never followed and
implemented down the rules during performed their work which essentially provided by their
government.

Due to change in time the organisational behaviour of the BBC has rapidly changed.Today's
world the situation of BBC is completely changed.The organisation has developed down their
own culture and provided secure environment to their individuals to performed their part with
great effectiveness and efficiency (Hassard and Pym, 2012). The cited organisation also conduct
down various training programs and conferences to their employees so they can enhance their
skills and learn their jobs. The BBC also assigns power to their labourers so they can complete
their task ad also involving in decision making process. BBC implementing down all the rules
and regulations which provide by government and also bring changes time to time as per the
directions of government. Organisation also tries to create their relations with its rivals.
Handy theory used by the cited organisation and improve their working conditions and used
down certain cultures in form of power, task, role and personal and also bring improvement
under power, task and personal and BBC using role culture because it will be the best for them
because they delegate the work and given power to the employees to perform their task ( Hitt,
Ireland and Hoskisson, 2012).
Schein theory describe the three stages i.e., artefacts, values and assumed values. According to
artefacts there is a dress code for employee and they have wear that only while entering into the
BBC and respect their higher authorities and performing work with great discipline. The second
stage is value under this the cited organisation should consider their employees and give value to
them. At the last stage the organisation should consider down the problems related to their males
or females employees and by that way the organisation make their employees satisfied.
TASK-2
P2 a) Content and process theories of motivation.
 Content theory: It states that the motivation is been dependent on the factors that causes
motivational behaviour in an employee (Hofstede, 2010). It is based on some specific
needs, which changes from time to time, that motivates people. It usually tells why the
human needs changes. It includes following theories:
 McGregor's Theory X & Theory Y: Formulated by Douglas McGregor, it consists of two
theories. The managers in the organisation tends to believe in one & treat their employees
accordingly to it. Theory X states that employees tends to dislike & try avoiding the

work, so this habit should be corrected (Hughes and et.al., 2012). It includes the
employees who lacks ambition to achieve a goal, avert responsibilities & value job
security more than the work.
 Theory Y states a more optimistic approach & was more valid. It includes the employees
who consider work as natural, tends to be creative & self motivated. They willingly takes
responsibility. It is getting popular because of self motivated work forces.
 ERG Theory: It was created by Clayton Alderfer as an extension to Maslow's hierarchy
of needs theory. It contains physiological needs at its base followed by relationship needs
& growth needs of an employee to achieve self- esteem (Miller and Rice, 2013). If a
person fails to do so, he remains frustrated & relationship needs will return back. This
phase is called frustration – regression process.
 Herzberg's Motivation- Hygiene theory: It has two parts in which the motivation of an
employee is dependent. The Motivation factor includes things such as sense of
recognition & achievement, presence of which causes motivation. Hygiene, on other
hand, contains the factors which, if absent, demotivate a person. This factors are good
pay, job security & work environment.
 Process Theory: It is based on the processes which causes motivation for an employee. It
relays more on 'how' the motivation is occurred in an organisation (Moody and Pesut,
2006). It is based on the principle that individuals analyse things, make perceptions &
react accordingly to it. It includes theories like:
 Equity theory: It includes the continuous assessment of the efforts of an employee in
compare to its fellow workers & the level of rewards it gets.
 Expectancy Theory: This theory emphasises that motivation is based on decision making
process & the efforts to gain the desired outcome.

P2 b) Motivational techniques for BBC
Following motivational techniques can be implemented by the BBC to improve the effectiveness
of the team:
 Provide with Good working environment: BBC has to look after that the working
condition for its employees is beneficial for them as good working conditions motivates
the employees to perform better & increase productivity.
 Share profits: BBC can share an fair part of its profit among its employees in form of
bonus, rewards or incentives (Rice, 2013). It will motivate the employees to work with
more dedication & hard work.
 Provide chance of self growth: Nowadays the employees want a chance of enhance their
capability. BBC can provide this chance by organising work force oriented motivational
seminars & workshops or either by providing trainings to learn something new. It will not
only give an inner satisfaction to the employees, but also this skill sets can leads to better
productivity.
 Include in Decision making process: BBC can includes its employees in its decision
making process. It will generate a sense of connectivity of the employees with the
company & motivates them to work with loyalty.
 Job recognition & appreciation: BBC can provide the employees with the scope of doing
well by appreciating their ideas or efforts incorporated in the execution of a task. It will
develop a feeling of achievement among the employees & also give rise to a healthy
competition to perform well.
 Regular Communication: BBC has to ensure to look out the chances of regular
communication with its team or employees (Shymko, 2015). It will not only help in
bridging the gap between organisation & employees but also help in getting the feedback
to make the services or work process more better.
So, BBC can incorporate this measures to encourage & motivate its employees to perform well
& execute the targeted tasks efficiently to increase the productivity of the organisation.

P2 c) Motivation helps in achieving organisational goals
Motivation helps down the cited organisation in achieving its objectives and goals in a well
manner:
 Increase in level of performance: The motivational process helps down the employees in
achieving down organisational goals and objectives and also raising their performance
level.
 Provide satisfaction to employees: The motivation process under BBC helps down the
employees and provide them satisfied so better work can be performed in each course and
also raising organisation objectives.
 Decreasing in employees turnover: The company motivating their workers and gives
them maximum satisfaction by help of that they conduct their work happily and will not
let tem leave their jobs (Symon and Cassell, 2012).
 Suggestions: The motivational process helps down the BBC so by way of that they
motivating their workers so better suggestions will be received from them regarding the
betterment of BBC and also increasing their efficiency during performing down work in
teams and by that way objectives will be raise by the organisation.
 Working properly: The motivation that received by employees from the cited
organisation, that helps them in performing their work and also raising down
organisational goals and objectives (Weick, 2012).
 Negative attitude: The motivation which receive by an employee from the BBC helps
them in changing their negative attitude and thinking’s and make them positive and also
change their employees perception towards organisation, so they work with more
efficient manner and also helps down company in raising its productivity (Yang and Ng,
2015).
TASK-3
P3 a) Different types of teams under BBC and their importance
Team is those when two or more individuals are collectively performing their work under
organisation to raise down common objectives and goals.

There are various individual and every individuals is working under different departments in
BBC and every department play their own part, every group role is different and all of them
working under organisation to raise down the common objectives. They are as follows:
 Problem solving team: Under BBC different teams are there who playing there different
part and each one is having its own responsibility towards work perform and among
various team there is one problem solving team (Zhou, Yim and Tse, 2005). The problem
solving team work is to identify the problems firstly and solving it by providing correct
solutions in that regard. It is a group of different peoples who is having their own
responsibilities regarding the issues that been arising and they are providing appropriate
measures to resolve such issues according to the time frame that been provided to them.
 Work group: The BBC includes various individuals and each individuals is working
under different groups and team related to production, marketing, distribution and so on.
The different individuals performing like alliance building tool to raise down
organisational growth and profitability. It includes different individuals who are working
under different teams and play their different roles and using their own techniques to
conduct down the organisational functions and by help of them they support to the BBC
and made their business activity fruitful (Baker and Parkinson, 2016). The various
department involving such as technical, distribution, HR, production, Marketing and
many more and each one perform their roles and made the business activities productive.
 Project team: The different project team and group is there who involved in different
activity and different tasks and each one is performing with great capability to achieve
the organisational objectives.
 Virtual team: In virtual team different individuals are there and each member under that
can easily communicate and coordinate with the other members by way of video calling
and conferencing facility they control down the activities of cited organisation and also
guides their members and solve their grievances and issues which arise with the help of
appropriate solutions (Chapman, Johnson and Kilner, 2014).

 Quality team: In BBC, the quality team focusing on the quality and providing qualities of
goods and services to their users so they get maximum satisfaction in each course and
providing proper measures to the issues which arise during work perform.
P3 b) Effective team under BBC based on Belbin's team roles
Effective team: There is an effective team under BBC performing their work with great
effectively. It also gives down an importance to their employees and also taking their values,
communicate with them at each level of work they performing, encourage them to do there
duties. It also creates such atmosphere under which employees adjust themselves and play their
parts.
Diagram of Belbin theory
Under BBC team role is based on Belbin team role:
 Action oriented roles: It includes such team and groups who solve down the particular
issues and problems that been arising in the organisation and providing appropriate

methods to solve down the issues (Garg and Tiwari, 2015). It also improves down the
organisational functioning by considering down the plans and ideas and applying those to
resolve down the issue and playing a role as finisher in every course and make the
organisation productive.
 People oriented roles: In cited organisation, different individuals are there such as
chairperson, managers, executive and each one is having own communication skills. By
using that communication skills they coordinate with each other while conducting their
work (Densten, 2005). The different individuals which are involving under this have
different responsibilities and skills and by using that responsibilities they performing
their obligation and by applying their skills and ability they resolve down the problems
which organisation is facing and also exploring the opportunities to the outsiders so they
can also mix up and do their part with others and also searching down the new talents.
 Thought oriented roles: In cited organisation, the different person are there and each of
team using their own approaches to resolve down the problems which created under the
organisation. Evaluator evaluate down the issues that been arising under the organisations
and also check the options that are available to resolve down the different issues.
TASK-4
P4 a) Organisational Concept theory(path goal theory)
In cited organisation some points are coming out that the employee's attitude are not better while
conducting out activity. It also made down a negative impact on organisation and its activity.
This theory also describes that employee's performance will only be productive when the
disputes and conflict that been arising during their work conduct will be resolved out by
management by taking appropriate measures (Haslam and et.al., 2014). The employees having
different perception towards organisation and due to that it also adversely affect the work culture
of the business. The certain steps are need to be taken by the management to resolve the issue
and they are as follows:
Path Goal Theory: This theory tells about the behaviour of leaders who perform their work under
the cited organisation. There are different teams under the organisation and every time leader
chooses the efficient team to complete the task so that positive outcomes will be taken out.

 Determining employees and environmental conditions: It is necessary to consider out the
environmental factors under the BBC such behaviour of the member's and staff during
work perform by them. It is important to determine their attitude so that work can be
going on a right track (Haslam, van Knippenberg and Ellemers, 2014). Leader should
focusing out the needs, demand and wants of employees and also fulfilled them and
motivate them in each manner so that directly helps in achieving organisational growth
and development.
 Task design: The leader should assign the task and framing it in such a manner so that
each and every individuals know his or her job. With that the roles and responsibilities
among groups will also be clear and identified.
 Formal authority system: Leader should assign some power to their team and groups so
that work can be conduct in an appropriated manner ad effective decision will also come
out (Hassard and Pym, 2012).
 Work group: Leader should manage their team properly and arrange them in such a
manner so each and every individual is working towards the attainment of common goal.
Path goal theory is a theory that tells about the different approaches under leadership style and
the attitude of employees that they carrying during their job. It also describes about the leaders
and employees relationship that how the leader encourages and motivates there staff to conduct
there work so that the organisational goal can be achieved.
P4 b) Barriers regarding the effective performances
There are certain barriers involving under the organisation and these barriers also affect
the business performances. The barriers which involving under this are improper plan and
inappropriate framework. These both are a result of improper strategies made by a management
under organisation and it also affects the work culture of the organisation (Hitt, Ireland and
Hoskisson, 2012). Due to ineffective team work and improper communication style under the
organisation affect the team performance. Due to lack of quality under team leader create a huge
difference and it also impacts the organisation in negative manner.
 Cultural Barriers: The different culture is having different sorts of behaviour. The
different individuals carry down different behaviour and culture and due to different