University: Manage Operational Plan for BBQ Fun E-commerce Strategy

This report, focusing on BBQ Fun's operational plan, comprehensively analyzes the company's e-commerce strategy. It details the regulatory and legislative framework, policies and procedures, and the role of the operational plan in achieving business objectives. The report outlines the formulation of the operational plan, including resource requirements (both human and physical), and delves into human resource management aspects. Key performance indicators, a balanced scorecard for the e-commerce strategy, and a contingency plan are also presented. Furthermore, the report includes a proposal to the operational manager, covering physical resourcing options, intellectual property considerations, and human resource planning. It also provides an in-depth analysis of budgetary and financial performance, productive performance, and employee performance management, including monitoring activities, progress reporting, and plans for addressing employee underperformance. The report concludes with a detailed look at employee coaching and provides relevant references.

Running head: MANAGE OPERATIONAL PLAN
Manage Operational Plan
Name of the Student:
Name of the University:
Author’s Note:

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MANAGE OPERATIONAL PLAN
Table of Contents
Assessment 1...................................................................................................................................3
Regulatory and Legislative Framework.......................................................................................3
Policies and Procedure related to Operational Plan.....................................................................3
Role of Operation Plan................................................................................................................4
Formulating Operational Plan......................................................................................................4
Resource Requirements...............................................................................................................4
Human Resource Management....................................................................................................5
Physical Resource Requirements.................................................................................................5
Performance Indicators of the Business......................................................................................7
Balanced Scorecard of e-commerce Strategy..............................................................................7
Contingency Plan.........................................................................................................................8
Proposal to the Operational Manager........................................................................................10
Assessment 2.................................................................................................................................12
Physical Resourcing...................................................................................................................12
Sources of Physical Resources..................................................................................................12
Intellectual Property...................................................................................................................14
Human Resource Planning........................................................................................................15
Assessment 3.................................................................................................................................20
Budgetary and Financial Performance.......................................................................................22

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Productive Performance.............................................................................................................23
Employee performance in line with performance management policy.....................................23
Dates of Monitoring Activities..................................................................................................23
Resources available Monitoring................................................................................................24
Progress Reporting.....................................................................................................................24
Online Staff Performance Management....................................................................................24
Employee’s Underperformance Plan.........................................................................................24
Coaching of Underperformed Employees.................................................................................26
Reference.......................................................................................................................................33

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Assessment 1
Regulatory and Legislative Framework
The main content of the assessment is regarding the business of BBQ Fun which is
engaged in the operation of manufacturing products. The business is planning to enhance the
scale of operations for the business and therefore has planned to move from store sell business to
online sale operations along with store business (Liu et al., 2014). The management is planning
to set up an e-commerce system which can help the business to sell its product online and it is
anticipated that the same will be increasing the sales of the business (Oakland, 2014). The
company needs to consider the legal and regulatory framework which needs to be incorporated
for supporting the e-commerce system in order to protect the business from cybercrime. In
addition to this, cybersecurity is also essential for protection of the data of clients and also their
interest.
Policies and Procedure related to Operational Plan
The policies and procedures are formulated by the management in a manner that
simplicity can be promoted in the e-commerce facility. In order to effectively implement the e-
commerce setting in the business, an operational plan is developed. The business model of BBQ
Fun aims to ensure that quality is maintained and better delivery of services to the customers can
be provided. The management also plans to incorporate online feedback system so that the
business can know what the customer think of the services and products which are offered by the
business.

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Role of Operation Plan
The management would be relying on the operational plan for successful implementation
of the e-commerce setting in the business and it also acts as a guide to the management as to
what actions need to be implemented so that goals and objectives of the business are achieved
(Annarelli & Nonino, 2016).. The business would also be considering the operational for the
time framework which must be considered for implementing different actions.
Formulating Operational Plan
In order to make the new e-commerce plan move forward, the management needs to
develop a new operational plan so that new conditions and plans are considered. The
management needs to identify all the resources both physical and human resources which the
business would be requiring for implementing the new e-commerce strategy. The management of
BBQ Fun would be requiring assistance from all departments regarding suggestions and
feedback for implementing the e-commerce strategy of the business.
Resource Requirements
The new e-commerce strategy would be requiring both physical and human resources.so
that proper system is established. The human resources would be requiring skilled staff members
who will be handling the e-commerce system. The human resources would be including
technicians for developing the software and also installing necessary programs for increasing the
sales of the business (Too & Weaver, 2014). The physical resource requirements of the company
will be comprising of system of computer, delivery trucks, forklifts, software installation. These
resources would help the management to effectively set up the e-commerce system for enhancing
the sales of the business.

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Human Resource Management
In order to implement the new e-commerce, the management of the company would
require skilled technicians and staff who can handle new system. The sales manager would be
responsible for recruiting skilled staff members. The sales manager would be looking for
necessary skills and ability to handle online operations. The role of the sales manager will be
important as he will be guiding the employees and also recruiting potential employees in the
interview rounds.
Physical Resource Requirements
The operational plan which is formulated by the management would be requiring
physical resources which includes assets such as delivery trucks, forklifts, system software.
These assets would help the management to appropriate support the e-commerce activities of the
business. The delivery trucks would help the staff members to transport goods to customers. The
operational manager need to ensure that such requirements of the company are fulfilled.
Action Plan for E-commerce Development
Milestone: Action and/or objective
(to achieve strategic aims of physical or
human resourcing)
Date Person
responsibl
e
Budget or
resources
(where applicable)
Approval of E-commerce project 10th April
2019
Manager
responsible
for the
project
Documents,
presentation,
Charts and plans
along with
PowerPoint

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Presentations.
Development of Plan 20th April Departmental
organisers
Planning Charts
and basic
requirement details
as were approved.
Incorporation of E-commerce Functionality
in the website of the company
15th May Online sales
and
operations
manager and
technical
staff.
Designing of the
Website tools and
systems developers
kit.
Promotion of E-commerce Facilities
available
5th June Marketing
and Sales
team
Marketing
Manager and use
of different kinds
of promotional
tools.
Launching of Website with E-commerce
Facilities
28th July Technical
and
Information
Technology
Team
Websites IP, login
ID, General
Settings,
Configurations.
Project is Completed and Successfully 1st August Senior Various

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Implemented Managers
and Top
level of
Management
Documents and
Project Reviews.
Performance Indicators of the Business
The key performance indicator are success factors which the management needs to
considering while implementing the e-commerce strategy. As per the estimate of the
management of BBQ Fun, the most direct benefit which the business would be able to achieve is
increase in the sales of the business and also an enhancement in profitability of the business
(Hillary, 2017). The e-commerce system would enhance the sales and the management plans to
keep the cost of the business down so that the overall profitability of the business is high.
Balanced Scorecard of e-commerce Strategy
KRA (key
result area)
Target KPI (key
performance
indicator)
Result
Financial The profitability of the business
would be increasing significantly.
Cost-Benefit Increase in profit
Sales The revenue which is generated
from sales would increase
significantly
Sales Turnover High sales
revenue
Human
Resource
Better quality of staff who have
necessary skills and talent would be
available to the business.
Competent Staff System is
operated
successfully

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Contingency Plan
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Lack of Efficiency due to Underperformance of the Employees
Strategies/activities to minimise the risk By when By whom
Implementation of a proper training program
can help the management to develop the skills
of the employees and also enhance their
efficiency.
After
planning
Stage
Manager.

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Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Intellectual property being under the risk of being copied
Strategies/activities to minimise the risk By when By whom
The risk which is related to intellectual property
of BBQ Fun being copied by third party can be
avoided by taking a legal protection for the
same
Before
Planning
Stage
Top level
managem
ent
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Protection of the health of Employees

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Strategies/activities to minimise the risk By when By whom
The risk that during the work process employee
can get injured or severely hurt can be
prevented by keeping safety equipment and
safe working environment.
Before
Planning
Stage
Top level
managem
ent
Proposal to the Operational Manager
The proposals which can be suggested to the operational manager of the business are
given in details below:
1. In order to implement the e-commerce strategy, the business would be requiring physical
and human resources which includes6 delivery trucks, forklifts, additional warehouses
workers, 8 new employees for sales team and 6 drivers for delivery trucks.
2. The benefits which are associated with the e-commerce strategy are increase in sales
revenue, increase in profits, and better quality of staff members and efficiency in
business.
3. The costs which the management of the company needs to undertake can be segregated
into initial investments, additional expenses and costs related to operations (Huang &
Benyoucef, 2013).
4. The risks which can be recognized with the e-commerce strategy are underperformance
of employees, risks associated with intellectual property and risks related to health of
employees and other risks as well.

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5. The KPI which can be brought about by effective training of the employees, effective
operational plan implementation and resource requirements which are necessary for
smooth running of the business.