BSBMGT517 Manage Operational Plan: BBQ Fun Assessments 1, 2 & 3

This document presents a comprehensive operational plan for BBQ Fun, addressing the requirements of the BSBMGT517 Manage Operational Plan assessments. The plan encompasses three key assessments: developing an operational plan, managing resource acquisition, and monitoring and reviewing operational performance. It details the company's e-commerce strategy, outlining resource requirements (physical and human), performance indicators, contingency plans, and budgetary considerations. The plan includes an action plan for e-commerce development, a balanced scorecard, and strategies for intellectual property protection and employee management. The document also covers physical resourcing, sources of physical resources, intellectual property considerations, and human resource planning, including employee performance management and coaching. The assessments also include details on the regulatory and legislative framework relevant to the business. Overall, the document provides a thorough analysis and practical solutions for managing and improving BBQ Fun's operational processes, aligning with the simulated business scenario and assessment guidelines.

Running head: MANAGE OPERATIONAL PLAN
Manage Operational Plan
Name of the Student:
Name of the University:
Author’s Note

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MANAGE OPERATIONAL PLAN
Table of Contents
Assessment 1...................................................................................................................................3
Regulatory and Legislative Framework.......................................................................................3
Policies and Procedure related to Operational Plan.....................................................................3
Role of Operation Plan................................................................................................................3
Formulating Operational Plan......................................................................................................4
Resource Requirements...............................................................................................................4
Human Resource Management....................................................................................................4
Physical Resource Requirements.................................................................................................5
Performance Indicators of the Business......................................................................................7
Balanced Scorecard of e-commerce Strategy..............................................................................7
Contingency Plan.........................................................................................................................8
Proposal to the Operational Manager........................................................................................10
Assessment 2.................................................................................................................................11
Physical Resourcing...................................................................................................................11
Sources of Physical Resources..................................................................................................12
Intellectual Property...................................................................................................................13
Human Resource Planning........................................................................................................14
Assessment 3.................................................................................................................................18
Budgetary and Financial Performance.......................................................................................19

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Productive Performance.............................................................................................................20
Employee performance in line with performance management policy.....................................20
Dates of Monitoring Activities..................................................................................................21
Resources available Monitoring................................................................................................21
Progress Reporting.....................................................................................................................21
Online Staff Performance Management....................................................................................21
Employee’s Underperformance Plan.........................................................................................22
Coaching of Underperformed Employees.................................................................................23
Reference.......................................................................................................................................30

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Assessment 1
Regulatory and Legislative Framework
The main purpose of the assessment is to consider and analyze the business of BBQ Fun
which is engaged in manufacturing operations in a business environment. The management of
the company is trying to enhance the scale of operations of the business and thereby enhance the
revenue which is generated by the business. The business is considering to move into online
sales operations by introducing e-commerce strategy in the operational process of the business.
The company needs to consider the legal and regulatory framework before proceeding to
implement the e-commerce plan. The management needs to adhere to cybercrime provisions and
incorporate proper security measures for such a situation.
Policies and Procedure related to Operational Plan
The policies and procedures which are formulated by the top-level management needs to
be simple so that the employees can adhere to the same. The business model which is followed
by the business aims to ensure that quality of products is of highest quality and it is also to
ensure that the business provides the best quality of services to the customers (Annarelli &
Nonino, 2016). It is also the plan of the management to introduce a customer feedback system so
that the top-management can get an idea whether the customers are satisfied with the services
and products or not.
Role of Operation Plan
The management of BBQ Fun would be relying on the operational plan for the purpose of
successful implementation of e-commerce setting in the operational process of the business. The
operational plan would also be formulated in such a manner that the goals of the business are

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pursued. The operational plan would be set by the business considering the time frame for the
new e-commerce project which is being considered by the business.
Formulating Operational Plan
The management of BBQ Fund has planned to develop a new operational plan for the
purpose of supporting the e-commerce strategy. The management would be considering the
resources which is required for the e-commerce strategy which includes both physical and
human resources. The management of BBQ Fun aims to provide the best assistance in
formulating an appropriate plan for development and also aims to take feedback from all the
department of BBQ Fun.
Resource Requirements
The new plan which is formulated by the business would be requiring both types of
resources such as physical and human resources so that proper network which can contribute to
the objectives of the business can be established. The human resources would be including
technicians for developing the software and also installing necessary programs for increasing the
sales of the business (Glendon & Clarke, 2015). The physical resource requirements of the
company will be comprising of system of computer, delivery trucks, forklifts, software
installation. These resources would be required by the business for maintaining efficiency in the
operational process of the business.
Human Resource Management
In order to implement the new e-commerce, the management of the company would
require skilled technicians and staff who can handle new system (Bratton & Gold, 2017). The
sales manager would personally look into the hiring process so that skilled employees are

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recruited in the business. The human resource manager would also play a vital role in managing
the operational process of the business.
Physical Resource Requirements
The operational plan which is formulated by the management would be requiring
physical resources which includes assets such as delivery trucks, forklifts, system software.
These assets would help the management to appropriate support the e-commerce activities of the
business. The physical resources would provide direct assistance to the operational process of the
business. The delivery trucks would be operated by drivers who would look after the online sales
delivery process.
Action Plan for E-commerce Development
Milestone: Action and/or objective
(to achieve strategic aims of physical or
human resourcing)
Date Person
responsibl
e
Budget or
resources
(where applicable)
Install 200 Machines per years 10th April
2019
Manager
responsible
for the
project
Documents,
presentation,
Charts and plans
along with
PowerPoint
Presentations.
Development of Plan 20th April Departmental
organisers
Planning Charts
and basic
requirement details
as were approved.

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Incorporation of E-commerce Functionality
in the website of the company
15th May Online sales
and
operations
manager and
technical
staff.
Designing of the
Website tools and
systems developers
kit.
Promotion of E-commerce Facilities
available
5th June Marketing
and Sales
team
Marketing
Manager and use
of different kinds
of promotional
tools.
Launching of Website with E-commerce
Facilities
28th July Technical
and
Information
Technology
Team
Websites IP, login
ID, General
Settings,
Configurations.
Project is Completed and Successfully
Implemented
1st August Senior
Managers
and Top
level of
Management
Various
Documents and
Project Reviews.

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Performance Indicators of the Business
The key performance indicator are critical success factors which the management needs
to consider while implementing the e-commerce strategy. As per the guess of the management of
BBQ Fun, the main benefit which the business would be able to achieve is increase in the sales
of the business and also an enhancement in profitability of the business (Noe et al., 2017). The
business in order to boasts the profits of the business has decided to keep the costs of the
business low.
Balanced Scorecard of e-commerce Strategy
KRA (key
result area)
Target KPI (key
performance
indicator)
Result
Financial The profitability of the business
would enhnace.
Cost-Benefit Increase in profit
Sales The revenue which is generated
from sales would increase
significantly
Sales Turnover High sales
revenue
Human
Resource
Better quality of staff who have
necessary skills and talent would be
available to the business.
Competent Staff System is
operated
successfully

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Contingency Plan
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Lack of Efficiency due to Underperformance of the Employees
Strategies/activities to minimise the risk By when By whom
Implementation of a proper training program
can help the management to develop the skills
of the employees and also enhance their
efficiency.
After
planning
Stage
Manager.

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Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Intellectual property being under the risk of being copied
Strategies/activities to minimise the risk By when By whom
The risk which is related to intellectual property
of BBQ Fun being copied by third party can be
avoided by taking a legal protection for the
same
Before
Planning
Stage
Top level
managem
ent
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Protection of the health of Employees

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Strategies/activities to minimise the risk By when By whom
The risk that during the work process employee
can get injured or severely hurt can be
prevented by keeping safety equipment and
safe working environment.
Before
Planning
Stage
Top level
managem
ent
Proposal to the Operational Manager
The proposals which can be suggested to the operational manager of the business are
given in details below:
1. In order to implement the e-commerce strategy, the business would be requiring physical
and human resources which includes 6 delivery trucks, forklifts, additional warehouses
workers, 8 new employees for sales team and 6 drivers for delivery trucks.
2. The benefits which are associated with the e-commerce strategy are increase in sales
revenue, increase in profits, and better quality of staff members and efficiency in
business.
3. The costs which the management of the company needs to undertake can be segregated
into initial investments, additional expenses and costs related to operations.
4. The risks which can be recognized with the e-commerce strategy are underperformance
of employees, risks associated with intellectual property and risks related to health of
employees and other risks as well.

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Assessment 2
Physical Resourcing
The objective which can be recognized from the perspective of the management of BBQ
for implementing the new e-commerce strategy is to enhance the operations of the business and
to build a proper customer base. This will not only increase the revenue of BBQ Fun but also
give the business an opportunity to access the larger market thereby providing an opportunity to