Business Diploma: BBQ Fun's Operational Plan and Strategy Report

This report details the operational plan for BBQ Fun, a company aiming to expand its business through an e-commerce system. The report analyzes the current business practices and formulates an operational plan that includes resource requirements (financial, human, and physical), key performance indicators (KPIs) for measuring success, and contingency plans to mitigate potential risks such as employee underperformance, stock shortages, and intellectual property infringement. The plan emphasizes the need for employee recruitment, induction, and training to handle online sales, including an interview plan. The report also covers the acquisition of physical resources, protection of intellectual property, and methods for monitoring the performance of the e-commerce operations. The student assignment provides a comprehensive overview of the strategies and considerations necessary for BBQ Fun to successfully implement and manage its e-commerce initiative.

Running head: BUSINESS DIPLOMA
Business Diploma
Name of the Student:
Name of the University:
Author’s Note

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BUSINESS DIPLOMA
Table of Contents
Assessment Activity 1A..................................................................................................................2
Operational Plan..........................................................................................................................2
Development of Operational Plan...............................................................................................3
Resource Requirement.................................................................................................................3
Key Performance Indicators........................................................................................................5
Monitoring the Operations...........................................................................................................6
Contingency Plans.......................................................................................................................7
Assessment Activity 1B...................................................................................................................9
Recruiting, Inducting and Training of Employees......................................................................9
Acquiring Physical Resources...................................................................................................12
Protection of Intellectual Property.............................................................................................13
Monitoring the Performance......................................................................................................13
Reference.......................................................................................................................................14

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Assessment Activity 1A
Operational Plan
The main purpose of the assessment is to analyse the business of BBQ Fun which is
engaged in manufacturing business of products. The company is considering an expansion plan
for introducing an e-commerce system which would be enhancing the sales revenue of the
business. In order to effectively manage the new proposal and effectively implement the same,
the management of the company would be requiring an operational plan (Chae, Olson and Sheu
2014). The operational plan is being formulated considering the policies and practices which are
currently followed in the business. The policies and procedures of BBQ Fun aims at promoting
the best practices in the business which would aid the e-commerce facility which the
management of the company wants to implement in the business. The operational plan would be
developed in such a way that the same effectively portrays the physical resource requirements
and additional human resources which would be required for ensuring that the activities of the
business can be handled efficiently.
Development of Operational Plan
The operational plan needs to be formulated by the management of the company in such
a manner that aims and objectives of the business are fulfilled. In the case of BBQ Fun, the
management of the company is planning to enhance the scale of operations of the business for
which the management aims to introduce e-commerce facilities in the business operations
(Glykas 2013). The development of the operational plan would be done by taking inputs from the
other departments so that appropriate plan can be formulated which is favourable for all the

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departments which are operating in the business. The expansion of operations and revenue which
is generated by the business is the main aim of the management of the company.
Resource Requirement
In order to initiate and implement the e-commerce facility, the management of BBQ Fun
needs to have access to resources which can be used for developing and maintaining the e-
commerce facility. These resources include both physical resources, monetary resources and
human resources. The financial resources would be the responsibility of the finance manager and
estimation of how much fund will be required for the project would be suggested to managers of
the business in the form of a budget.
Human Resources Requirement
In order to effectively establish the operations of the business, the management of the
company would be requiring more efficient employee as the business is shifting its sales
operations to online system. Therefore, it is imperative that the personnel who are recruited
needs to have through knowledge regarding the online system and software and also need to
have very good communication skills (Becker, Kugeler and Rosemann 2013). In order to
accurately estimate the requirement of new employees’, consultation must be conducted with the
sales manager. The employees which will be required in the e-commerce team of the company
will need to have the necessary skills and ability to handle online operations and also have
problem solving ability so that expectations of the clients can be met. The sales manager would
be conducting an interview session with the new candidates and the selection of such candidates
would be depending on the knowledge, skills and communication ability which are possessed by

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them. The sales manager would also be looking after the induction of the employees and
segregation of job profiles between the normal sales team and online sales team of the business.
The selected candidates then need to undergo training programs for ensuring that the
skills can be developed further to suit the requirements of the job profile. The training program
would include personality development, communication skills development and all other aspects
which are required in a perfect sales personnel.
Physical Resource Requirement
In addition to the human resources, the management of the company would also require
physical resources such as certain assets for efficient running of the process which is being
established by the management of the company (Bringezu and Bleischwitz 2017). As per the
estimation of the management of the company, the business would be requiring assets like
delivery trucks, forklifts, system software. These are necessary in order to ensure that the
operations of the business relating to e-commerce is running smoothly (Brender and Markov
2013). The operation manager would be responsible for ensuring that the business has access to
such physical resources with the estimated deadline which is prepared by the business. The
management would also require intellectual property and protection for the same so that the trade
secrets of the business can be protected.
Key Performance Indicators
The key performance indicators which are associated with the e-commerce strategy is
that the overall sales of the company will be increasing and therefore the same needs to be
measured on the basis of certain standard which needs to be considered by the management
(Meier et al. 2013). Some of the factors are discussed below in details:

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KRA (key
result area)
Target KPI (key
performance
indicator)
Result
Financial Increase in profitability due to
implementation of e-commerce
strategy in the business.
Number of good
sold
Increase in profit
Sales Enhancement in the annual sales of
the business due to the e-commerce
facility
Sales Turnover High sales
revenue
Human
Resource
Training of the staff for getting
skilled workers
Competent Staff System is
operated
successfully
Efficiency Reduction in reorders and returns
shows that the business has become
efficient
% of returns during
the period
Low percentage
Customer
Satisfaction
The customer satisfaction is an
important area which have affect
on the business directly.
% of repeat
business
More

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Monitoring the Operations
The monitoring and control over the activities of the business would be done by the
operation manager of the business. The operation manager would be reviewing the plans of the
business and also check the implementation of the process. The operation manager would also be
keeping an eye on the resource utilization of the business for estimating whether the same is
being carried out according to the budget which was formulated by the business. In addition to
this, the operation manager would also be setting targets so that effectiveness of the online
system can be assessed. The operation manager can also choose to appoint supervisors who
would be reporting directly to the operation manager.
Contingency Plans
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Unsystematic Operations due to employee underperformance
Strategies/activities to minimise the risk By when By whom
The risk can be minimized by initiating proper
training and development of skills and ability to
handle e-commerce website
After
planning
Stage
Manager.

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Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Stock Shortage
Strategies/activities to minimise the risk By when By whom
The risks which are associated with a situation
of stock out which is adverse for a business and
can cause a major setback to the revenue of
the business.
Before
Planning
Stage
Top level
managem
ent

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Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Risk of copying of intellectual property
Strategies/activities to minimise the risk By when By whom
The risks which are associated with intellectual
property of BBQ Fun being copied by third party
can be stopped by taking legal rights of the
property,
Before
Planning
Stage
Top level
managem
ent

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Assessment Activity 1B
Recruiting, Inducting and Training of Employees
The new operational plan which has replaced the old one emphasizes that the
management need to recruit new employees to the business. There is a requirement of online
sales employee for interview needs to be conducted. The management of the company is
planning to follow human resource planning model (Anderson 2013) A human resource planning
model includes aspects such as job description, competency of the employees and also is useful
for helping the business understand how it can retain employees (Budhwar and Debrah 2013).
The first step is to advertise the vacancy in the position for attracting new capable personnel to
the business (Dumas et al. 2013). The management will then be conducting an interview round
on the basis of which employees will be selected. The basis for selection of employee is highest
degree qualification of the employee, skills of the employees in handling software, computers
and also problem- solving ability. An example of the interview plan which the management of
the company is considering is provided below:
Interview planning for the candidate of online service department
Planning aspect Description Time
1. Type of
interview
Selection Interview
2. Objectives  To ascertain whether the candidate has appropriate
knowledge required to handle online e-commerce

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software.
 To recruit an individual who has the ability to face
every situation head on and tackle the problems of
the company.
3. Approach
and style
The management will be adopting a conversational
approach so that the communication skills of the candidate
can be judged
4. Schedule
1. Establish rapport with the employee
2. Set agenda of the business.
3. Collect information about applicant.
4. Discuss job and company thoroughly.
5. Invite applicant’s questions.
5 mins
10 mins
5 mins
10 mins
5 mins

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5. Topics and
questions
● Previous work experience in specific job
functions.
● Previous training and education.
● Hints of career plans and interests.
● Explanation of the job and company benefits.
Page.
After the interview, selection of the employee is done on the basis of the interview and
induction for the same takes place wherein team members are introduced and building up of the
team rapport is initiated by the management of the company.
After the induction, the employees would be undergoing a training phase so that the
needs of the job profile cam be justified and their skills can be further enhanced. This is the
whole process of human resource development model which is followed by BBQ Fun.
Acquiring Physical Resources
As per the estimation of the management of the company, the business would be
requiring assets like delivery trucks, forklifts, system software. The plan of the management of
BBQ Fun will be purchasing the physical resources of the company from open market. This
would ensure that the asset which is acquired by the business has full useful life. Trucks and
forklifts would be in continuous use in the business and therefore fresh and updated model for