Report: Managing BBQ Fun Operational Plan and E-Commerce Strategy

This report provides a detailed analysis of the operational plan for BBQ Fun, focusing on the implementation of an e-commerce strategy. It begins with an introduction to operational planning and then delves into a summary of the BBQ Fun operational environment. The report outlines resource requirements for the e-commerce strategy, including delivery trucks, website development time, warehouse space, and staffing needs. It also includes transcripts from role-play consultations with sales, HR, and technology personnel to determine resourcing needs. An action plan is developed, detailing the steps and resources required for e-commerce implementation, along with associated costs. Performance indicators (KPIs) for operational and financial targets are established, and a balanced scorecard for an e-commerce customer service representative is created. Furthermore, the report identifies and analyzes potential risks to the implementation of the operational plan, developing contingency plans for each risk, including employee underperformance, intellectual property management, and health and safety compliance. Finally, the report includes a proposal for resourcing to be presented to the Operations General Manager, summarizing the key findings and recommendations.

Manage operational plan

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
Books and Journals...............................................................................................................10

INTRODUCTION
Managing operation process of business organisation plan executes and coordinates all
activities that help in successful business project. It helps in performing day-to-day tasks which
is needed to operate a business organisation. The planning covers different kind of questions
which, what when, how in order to complete the task in an appropriate manner. Therefore, it is
necessary to make an operation plan in order to achieve target in timely manner.
MAIN BODY
Read the BBQ information for simulating business documentation provided by your assessor
There are various information’s which is needed for business documentation during
particular phase of time period. And, there are analyses of different online sales as well as
customer services that help in increasing online customer during particular phase of time period.
Hence, main focus is to manage the cost in order to earn profit in future period of time. It is
necessary to have necessary information in order to manage different kind of work in an
appropriate manner (Bai, Gao and Sarkis, 2020).
Write a one page summary of the BBQ fun operational environment in an appropriate manner
There are various legislations or policies which are implemented by organisation in order
to increase success in future period of time. Their main focus is on executing E-Commerce
strategy in order to execute different function in an appropriate manner. They also focus on
improving innovative operation plan that is named as BBQ fun in order to increasing sales in
future period of time. There are various methods which is used for operational atmosphere of
business organisation in proper way that is going to be mentioned below:
Setting goal it is necessary for business organisation to set the goal in order to achieve it
in timely manner.
Outlining action the management team focuses on taking appropriate action in order to
achieve or increase profit margin in future period of time.
Assessing the risk is taken for conducting different kind of work in an appropriate manner
for enhancing success and growth of company in future period of time.
Monitoring performance it is necessary to monitor and control the performance for
increasing sales of company in future period of time which will be necessary for success and
growth at marketplace (Drew, McCallum and Roggenhof, 2016).

Research resource requirements for implementation of e-commerce strategy Make sure that they
link to the overall plan.
There are various resources is necessary for implementing E-Commerce strategy such as there
is a need of six delivery truck that is required to provide distribution to its user. There is time
required for 50 days in order to improve E-Commerce website. In addition to this, these are a
requirement of four additional warehouses which is needed by subordinating particular phase of
time period. There is also a need of 6 driver and office space in order to increase or enhance
online customer during particular phase of time period. In addition to this, there are different
kind of resources which is required such as plant and machinery, requirement of delivery
truck Forklifts and many more which is necessary for implementing different activities in an
appropriate manner.
Participate in consultation role-plays with relevant personnel to determine resourcing needs. You
will role-play with the
The sales manager focuses on providing different kinds of its user in order to satisfy them.
And also focus on analysing requirement of HR manager within company (McDonald, and
Wilson, 2016). There are different types of questions which are asked by its sales consultant
with its staff member that is going to be mentioned below:
Sales manager: Explain less favourite part related to processes of sales?
Employees: The field work is determined as less favourite part that is connected to sales process.
Sales manager: What things motivate you in company?
Employees: The rewards and appraisal given on basis of our level of performance.
Sales manager: Explain your career aspiration?
Employees: I want to become expert in this field
Sales manager: Give your opinion in context of requirement of HR within business
organisation?
Employees: The HR manager provides guidance to its subordinates that help in performing work
in an appropriate manner.
Herein, the technology consultant focuses on preparing a discussion regarding need of
resources connected to improvement of e-commerce website. Therefore, there are various
questions which are going to be mentioned below:

Technology consultant: Preparing a discussion regarding need of resources connected to
improvement of e-commerce website?
Employees: The resources are necessary for completing task in timely manner. If there is any
kind of shortage in resources, then it is not possible for us to complete task in an appropriate
manner.
Technology consultant: Due to agree with concept of implementation of e-commerce strategy
within organisation?
Employees: Yes, it is necessary to implement e-commerce strategy for smooth running of
organisation.
In addition to this, there is a questionnaire maintain for operational General Manager
that is going to be mentioned below:
Operational General Manager: How to achieve goal in timely manner?
Employees: It is necessary to perform work in an appropriate manner that helps in achieving
goal in pre-decided period of time.
Operational General Manager: The success of organisation depends upon?
Employees: It is necessary to perform work in proper manner that helps in increasing success
and growth in future period of time.
Develop an action plan for the implementation of the e-commerce strategy. In your plan include
you may wish to put this part in a table or use the one in the appendix section:
The action plan is needed for executing e-commerce strategy which is necessary for
success and growth of business organisation (Sams and Malloy, 2020). There is a requirement of
different kinds of resources for executing various tasks in an appropriate manner. In addition to
this, there is also a need of recruiting, training and communication by HR manager for
conducting different task in better way. In addition to this, there is also a need or requirement of
milestone in executing e-commerce strategy and communicating it with its staff member and
stakeholder during particular phase of time period. Therefore, the action plan for implementation
of e-commerce strategy that is going to be mentioned below:
E-Commerce strategy
Resources Costs
Extra staff:
 4 online staff $480,000

E-Commerce strategy
Resources Costs
 4 warehouse staff $480,000
 6 delivery drivers $720,000
Total $1,680,000
Action plan
Subordinates Date Person
responsible
Budget or
resources
4 online staff 4-october HR manager $480,000
4 warehouse staff 5- November Marketing
manager
c$480,000
6 delivery drivers 6-November Transport
manager
$720,000
Develop performance indicators for operational and financial targets and amend or develop
existing operational plans to include KPIs and financial targets related to e-commerce strategy.
There is need of development performance indicator in order to improve plan that
involves KPI as well as financial target that is connected to e-commerce strategy (Pougatchev,
2019). There is need of key performance indicator that is going to be mentioned below:
KRA Target KPI Result
Quality of
online sales as
well as service
1% error rate % of informational
or order mistakes
10%
Speed of
service
(online)
<10 minutes per interaction Average time to
completion
20 minutes
Financial $30,000 sales $ sales $20,000
Professional Increase participation in 2 Training hours 0 hours

development hours of sales training per
month.
Develop a balanced scorecard for an e-commerce customer service representative including three
KPIs and associated targets.
It is necessary to develop a balanced scorecard for providing e-commerce services
to its user for achieving target in future period of time (Roeger and Tavares, 2018).. And
the budget related to operational plan and balance scorecard that is going to be mentioned
below:
Operational expenses
Wages and salaries $2,567,890
Consultancy fees $50,000
Communication expenditures $42,000
Marketing $920,000
Premises expenditures $1,000,000
Insurance $120,000
Depreciation as well as amortisation $177,569
Office supplies $65,068
Training $62,187
Total Expenses $5,004,714
KRA (key
result area)
Target KPI (key
performanc
e indicator)
Result
Quality of
online sales as
well as
services
1% Red Staffs are not known
with its product line,
even after providing
training.
Subordinate does not
increase understanding
regarding product line
and not able to located

data or information.
Speed of
delivery
3 days Green The morale of driver is
high.
The motivational level
of driver is considered as
high.
Online sales
and revenue
Target of 300,000 Amber Lack of services related
to sales due to poor
services to its user.
Increase awareness
regarding online option
by using different
techniques related to
promotions.
Budget 10% Overrun Amber Cost overruns because
of wastage from
mistakes related to order
and misuse of system.’
Overtime for interaction
with its user for longer
period of time.
Timeliness 1 November implementation Implementation of e-
commerce underway.
Speed of
service
<10 minutes Green There is different user
abort interaction due to
time taken for
completion of order.
There is the need of time
because of lack of
knowledge as well as

skill
Identify at least three (3) risks to the implementation of the operational plan and develop a
contingency plan for each risk (you may use the contingency plan template provided in
Appendix 4). Risks must include:
Contingency plan
Contingency Plan
Company name: BBQfun
Name of person developing the plan:John Mathew
Who was consulted as part of this plan?
Name Position
Katherine Shaw Manager
Risk identified:
a. one risk due to employee underperformance and what may happen to
the organisation because of this
Lack of engagement
It is identified risk, which can be arise due to employee and a performance as
because it affect upon and advise and deeper level. Moreover, when there is lack of
engagement with an enterprise it impact upon productivity and leads to negative
results affecting the overall organization structure. Due to lack of engagement of
employee with each other can leads to personal conflict organizational conflict and
which impact upon in negative way at workplace.
b. One risk related to management of intellectual property (IP). State what
IP is and why it is important to identify risk factors in this situation.

Unclear of patent rights to use
This is a risk related to management of intellectual property. Intellectual property is
the category of property that involves intangible creations of the human intellect.
There are different types of election property, which is being used by enterprises
within their business activities such as patents trademarks copyrights and many
more. It is important to identify risk factor in the situation as because due to
increase of many theft and fruits with the market it has become essential to be aware
about patent rights and up to what aspect those can be used are essential to be
considered. Thus, it is necessary to gainer proper knowledge of risk as well as
concept of intellectual property so that in future problem does not arise
c. One risk due to breach of health and safety compliance responsibilities.
Consider aligning your work with WHS Act 2011.
Uncertainties of events
It is another risk, which is related with breach of health and safety compliance. With
occur of uncertainties of events this can impact upon organization structure in
negative way and affecting their functions.
Strategies/activities to minimise the risk By when By whom
Effective decision making Tuesday John AVL
Market research analysis and new design Saturday John
Mathew
Operational plan
Candidate’s name Phone no.
Assessor’s name Phone no.
Assessment site
Assessment date/s Time/s
Outcomes
Did the candidate: Satisfactory
Yes No

Participate in three role-plays:
● consult with the Sales and Marketing Manager
● consult with the technology consultant
● present the resourcing proposal to Operations General
Manager for approval?
Submit a planning portfolio that includes:
● a summary of the operational environment of BBQfun
● action plan
● performance indicators for operational and financial targets
(new/amended operational plan)
● balanced scorecard for e-commerce customer service
representative
● Proposal for resourcing?
Complete assessment within the agreed timeframe?
Develop a proposal (maximum 5 pages) for resourcing to be presented for approval to the
Operations General Manager. Include in your proposal:
It is necessary to make proposal in order to conduct different task in an appropriate
manner. There is a need of resources to be presented for taking approval of operational General
Manager. Therefore, the proposal helps in achieving goal and objectives in timely manner which
is necessary for success and growth of company.
In a third role-play, present the proposal 5-10 minutes for approval by the Operations General
Manager.
The proposal which is implemented by business organisation that is going to be mentioned
below:
Proposal-
EXECUTIVE SUMMARY
The role of e-commerce in a business has been evolving with the changing period of it has
become important to focus on activity which are carried out at both online as well as offline

mode. This report gives brief information about e commerce in a business. Most of the
products are being done via use of internet as well as physical marketing channels tools and it
increases the importance of both the type of business.
GOALS-
 Goal of this report is to understand now concept of e commerce with
changing business sector to access new level of knowledge.
 Further to make a change within our organizational sector and have
an appropriate knowledge regarding the relevant field.
Specifications-
 To achieve the goals strategy, planning has been done.
Operational plan as well as it has been implemented by the
manager.
Overview-
 All the planning and procedure are on time and everything is
being under processed.
Submit a portfolio of your implementation documents as outlined in the specifications below.
Keep copies of your work for use in Assessment Tasks 2
and 3 and for your own records.
There is the execution of documents in order to maintain portfolio in an appropriate
manner. There is a need of different kind of skill such as oral communication skill, planning and
organised skill, interaction skill as well as numeracy skill for preparing portfolio that is going to
be mentioned below:

CONCLUSION
On the basis of given report, it has analysed that managing operation process of business
organisation plan executes and coordinates all activities that help in successful business project.
It helps in performing day-to-day tasks which is needed to operate a business organisation. The
planning covers different kind of questions which, what when, how in order to complete the task
in an appropriate manner. Therefore, it is necessary to make an operation plan in order to achieve
target in timely manner.

REFERENCES
Books and Journals
Bai, C., Gao, W. and Sarkis, J., 2020. Operational Risks and Firm Market Performance:
Evidence from China. Decision Sciences.
Drew, J., McCallum, B. and Roggenhofer, S., 2016. Journey to lean: making operational change
stick. Springer.
Drew, J., McCallum, B. and Roggenhofer, S., 2016. Journey to lean: making operational change
stick. Springer.
McDonald, M. and Wilson, H., 2016. Marketing Plans: How to prepare them, how to profit from
them. John Wiley & Sons.
Pougatchev, V., 2019. Quantitative Evaluation of the Accomplishment of Operational Plans of
the Organization and Context-Free Grammar Operational Planning Language. In Modeling
Methods for Business Information Systems Analysis and Design (pp. 115-182). IGI Global.
Roeger, A. and Tavares, A.F., 2018. Water safety plans by utilities: A review of research on
implementation. Utilities Policy, 53, pp.15-24.
Sams, V.G. and Malloy, A.D., 2020. ICU Management of Blast Victims: Scope of the Problem
and Operational Considerations. In Operational and Medical Management of Explosive and
Blast Incidents (pp. 529-538). Springer, Cham.