BBQfun: Operational Plan for E-commerce Strategy Implementation

This report provides a detailed analysis of BBQfun's operational plan for its e-commerce strategy. It begins with an introduction to the operational environment of BBQfun, highlighting the significance of e-commerce in its business operations. The report then delves into the company's policies and procedures related to its operational plan, emphasizing adherence to Australian standards and legislation. A key focus is on the role of the operational plan in successfully implementing the e-commerce strategy, alongside a discussion on resource requirements, including computer systems, internet connections, and a technically qualified workforce. An action plan is presented, outlining timelines, milestones, and consultation strategies. Furthermore, the report explores performance indicators, a balanced scorecard for customer service, and risk management, including contingency plans. The analysis extends to physical and human resourcing, performance monitoring, budgetary considerations, and employee performance management, concluding with recommendations for coaching and performance management of underperforming employees.