Leadership Practice Report: BCC Accommodation Management

This report examines leadership practices within BCC, a company providing accommodation services. It begins by differentiating between management and leadership, exploring how managers function as effective leaders and vice versa. The report then analyzes the balance required between management and leadership demands, using the case study of BCC's accommodation manager. Task 2 delves into the role of leaders in creating and communicating the organization's vision, and evaluates how empowerment and trust influence business practices through ethical leadership. Task 3 contrasts different leadership styles and assesses their practical value in achieving business objectives, further interpreting the impact of situational variables on leadership choices. The report highlights the importance of effective communication, vision setting, and the integration of leadership and management to drive organizational success within BCC. The study emphasizes the importance of effective management practices and customer service skills to meet the needs of the clients.

Leadership Practice

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Concept of managers as effective leaders........................................................................3
1.2 Concept of leaders as effective managers........................................................................4
1.3 Evaluating the balance needed between the demands of management and the demands of
leadership................................................................................................................................5
TASK 2............................................................................................................................................6
2.1 Role of the leader in contributing to the creation of the organization's vision and its
communication to others........................................................................................................6
TASK 3............................................................................................................................................7
2.3 Evaluate how empowerment and trust through ethical leadership impacts on business
practice...................................................................................................................................7
TASK 4 ...........................................................................................................................................8
2.2 Evaluating how personal energy, self belief and commitment impact on leadership styles.8
3.1 Distinguish between two different leadership styles........................................................9
3.2 Practical value of leadership style to manger in achieving business objectives.............10
3.3 Interpret how situational variables influence the choice of leadership style..................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Leadership can be defined as the practice of research area as well as skill that helps
individual to possess the ability to lead individual or organization and guide team members to
accomplish desired targets. It involves different styles of leadership practices such as autocratic,
laissez faire and democratic so that set targets can be attained in an effective manner. Leadership
principles are set in order to communicate business direction and application of different
leadership styles in regard to achieve business objectives (Yip and Raelin, 2012). Furthermore, it
is also essential to differentiate between leadership and management aspects of a job role and
demonstrate an understanding of how these practices are integrated in order to enable effective
performance. In the present study, BCC (Bounemouth City College) which is a private limited
company providing accommodation facilities to international and local clients.
TASK 1
1.1 Concept of managers as effective leaders
According to Drucker (2001), it can be assessed that it is essential for management to set
the scene for this discussion between traditional and contemporary viewpoints regarding
management and leadership. However, the terms' management and leadership are often used
interchangeably but it is essential to understand the different among them in order to practice
balancing the demands of the role as a manager (Drucker, 2001). As compared to another author
i.e. Kotter (1990) it assesses that there are difference between management and leadership
through defining their functions such as management is stated as coping with complexity. It
helps in bringing a degree of order and consistence to key dimensions such as quality and
profitability of products or services. While, leadership is regarding coping with change. Thus, it
assesses the response to increasingly changing the competitive business environment. Managers
are person who is in charge of certain group of tasks to accomplish that and also possess a team
of people who reports directly to him/her. Therefore, for every department there is the manager
assigned in order to carry out the responsibility of accomplishing desired goals. For instance,
being a manager they should never expect that the subordinates should perform the tasks that is
not assigned to them (Harris, 2013). Therefore, the work assigned by manager to subordinates
mandates them to complete it under prior supervision of managers. Also, managers should
encourage their subordinates to overcome conflicts and accept challenging task to achieve

desired goals in the workplace. Here, the accommodation manager of BCC possess the
responsibility to maintain proper and efficient running of accommodation facilities, residents and
tenants. Also, they are liable to ensure proper safety and security procedures involving
emergency procedures and supervising the cleaning staff to carry out their duties effectively
(Eacott, 2013).
Furthermore, BCC accommodation manager is required to carry out his duties in order to
develop and maintain cleaning service and also supervising them so that they carry out proper
cleaning services and thus provides the best accommodation facilities to clients. Accommodation
managers is responsible to setting a proper schedule for periodic accommodation inspections
(Kempster, Parry and Jackson, 2016). In regard to this they make sure that hygiene, health and
safety standards are met and also inspect the maintenance and repairs to provide an excellent
customer service in order to lead the business functions. BCC accommodation manager are
responsible to possess effective management experience and customer service skills so that
desired results can be attained (Northouse, 2014).
Hence, it is crucial for managers to carry out their desired task in order to maintain
corporate awareness and the ability to build relationship with clients so that best services can be
provided to them and satisfy their needs. Managers are required to build consistency which is a
key to successful management. Accommodation manager at BCC is required to be able to
perform multiple tasks of problem solving with excellent customer service and time management
skills so that deadlines can be met accordingly (Fulford, 2013).
1.2 Concept of leaders as effective managers
Leadership can be defined as the process through which person influences other team
members to accomplish the objective and direct the firm in a way that makes it more cohesive
and coherent. However, if individual posses' desire and willpower in order to become effective
team leader it is essential for them to manage the activities efficiently so that desired targets can
be accomplished in an effective way. Good leaders are developed through never ending process
and thus undertake different training and experience so that their skills could be improved to
manage the tasks appropriately (Wong, 2015). As per the present case, Managing Director of
Development in BCC employs several staff members to cope with busy day to day activities and
thus employ other team members to achieve smooth running of business. It is essential for

leaders of BCC to direct their subordinates to deliver excellent customer service to the guests so
that tenants and customers are encouraged to stay with them.
Leaders Managers
 It is essential for leaders to set a
direction and thus develop a vision for
the future.
 Also developing strategies in order to
produce the changes required to
achieve the vision.
 While, managers set targets or goals for
the future
 They also assists in allocating resources
to achieve such plans.
 Therefore, establishing detailed steps to
accomplish desired targets.
Management Leadership
Deciding regarding the needs to be done is
attained by- Planning and budgeting
 Setting targets or goals for attaining
future goals.
 Establishing detailed steps to
accomplish desired targets.
 To allocate resources to attain those
stated plans.
Deciding what needs to be done is attained
through- Setting a direction
 Developing a vision for the future
 Building strategies for producing the
changes required to attain the vision.
Also, it is stated that leaders are required to manage the tasks appropriately so that they
provide wide range of different single, double rooms and bed types involving shared flats and
studios so that clients needs can be satisfied. Leader of BCC directs the accommodation manager
in order to become responsible for the efficient running of accommodation facilities and thus
ensures that all the tenants are satisfied and thus they provide the best customer services attain
satisfaction (Heikka, Waniganayake and Hujala, 2013). Therefore, it is essential for leaders of
firm to fulfill their responsibilities and thus manages the work efficiently so that overall business
objectives can be attained. For instance, it can be assessed that both the styles are required to

influence each other and thus it affects one individual as it attempts to modify the behavior of
others through mobilizing power resources.
Furthermore, leaders are required to direct the staff and encourage them to provide
different facilities for individual staying at BCC such as the accommodation buildings include
social areas, small libraries for students and daily cleaning and maintenance service. Thus, it is
essential for leaders to carry out their assigned task efficiently and thus become responsible for
providing excellent customer service. Leaders are required to promote their services upon
different external and internal communication channels such as social networking, websites etc.
to attain desired goals (Dunoon and Langer, 2012).
1.3 Evaluating the balance needed between the demands of management and the demands of
leadership
It can be assessed that management is getting people to do what is required to be done
while leaders is getting people to accomplish what needs to be done. However, managers push
the people to carry out the desired task while leaders pull and encourage people to accomplish
the work so that organizational goals can be attained. Managers are the person that gives
command to their subordinates in relation to accomplish the assigned task and thus it is essential
for them to follow the rules laid down to them so that goals can be fulfilled ( Simonet and Tett,
2013). On the other hand, leaders communicate and assists followers to carry out the work in
order to fulfill the objectives. Hence, it can be assessed that there is a fine line between
management and leadership within the business and is encountered often and also many
individuals are in position of authority to command others and accomplish work (La Rue and et.
al., 2012). For instance, it can be assessed that Area manager of organization is required to strike
a balance between maintaining order and facilitating change so that best results can be attained.
Therefore, it is essential for Area Manager to influence social workers and foster carers in order
to enable them to provide quality services to attain desires goals. Further, another example is if
time was limited, area manager should take place on more authoritative role in order to
communicate the change to the IT systems should be implemented. It is essential to assess that
overly management approach needs to get the job done which results into affecting the morale of
workers.
Moreover, leaders often falls into managerial role and thus take upon business functions
to accomplish management tasks. Therefore, leadership and management are two distinctively

different though complementary systems of action. Management is all about controlling the tasks
and creating an effective environment while leadership is about influencing and encouraging
people to complete their duties in an effective way. It is essential for business to undertake
proper control and management because without that it will face problems. Management is
crucial as it helps business to attain success regardless of any business size or nature (Robertson
and Hill, 2014).
On the other hand, without successful leadership workers are not encouraged to carry out
activities and thus it influences the business functions as well as performance. However,
leadership without management cannot sustain change and make improvement so that crucial
tasks can be accomplished and accept the changes to attain results (Deveau and McGill, 2014). It
can be assessed that being a productive leader it is essential to build and foster relationship with
team members so that it helps in encouraging individual to build solid relationship with each
other and thus attain desired goals.
TASK 2
2.1 Role of the leader in contributing to the creation of the organization's vision and its
communication to others
Vision can be stated as an attractive, ideal future that helps in attaining future goals. Each
and every leader is required to possess a vision. For instance, Abraham Lincoln possess the
vision was moral opposition to slavery. Further, it is essential for business leaders to make
effective communication with the workers and enable them to be part of something bigger. It is
essential for leader to contribute towards business vision so that desired goals can be attained.
Also, it enables individual's to work together in teams and thus integrate the tasks to achieve
business vision. Leaders possess the power to direct their efforts and coordinate and integrate the
activities with other team members so that it ensures working towards organization goals.
Leaders play a crucial role and delegate the authority to other person's so that they can be
encouraged to carry out the goals and attain satisfaction (West, Ramirez and Bernardo, 2012).
BCC leaders are required o identify the business mission and vision so that they can maintain the
proper and efficient running of accommodation facilities, residents and tenants in order to
improve the service quality. It involves different leadership qualities which is concerned in order
to influence the actions and attitudes of others in order to ensure that everyone is following a

common goal. Leaders possess crucial communication skills so that they can communicate with
each other so that desired targets can be attained (Bush and Crawford, 2012). Moreover, leaders
possess the ability to solve the conflicts and make effective decisions so that strengths can be
developed up to a great extent. For instance, vision is a crucial component of leadership and thus
it helps in enhancing the internal communication so that they can inspire and encourage people
beyond their usual levels of performance. While, external communication states that it helps in
directing the leaders to attain organizational goals.
Furthermore, enhancing self knowledge and understanding helps in carrying out
significant tasks and thus develop knowledge so that team building can be attained in order to
focus towards desired goals. Leaders working within BCC firm are focused to achieve their
personal goals and thus improves the performance in all aspects. Therefore, it helps them to
attain desired targets and thus achieve total quality within all the areas (Vaccaro and et. al.,
2012). BCC leaders are required to develop effective relation with their accommodation manager
as well as other department's manager so that it enables them to achieve its mission. Also, it is
significant for leaders to undertake effective communication skills so that they can deliver the
message successfully. Therefore, it helps them to develop their communication skills and thus
based upon their knowledge and experience it assists them to carry out the desired work.
TASK 3
2.3 Evaluate how empowerment and trust through ethical leadership impacts on business practice
Ethics can be stated as the term that helps in developing a variety of ways for a range of
purposes. It is essential for leaders to develop ethical leadership so that they could be inspire
their employees and customers to attain desired objectives. Ethical leadership can be defined as
the process in which individual influences a group of people to attain common objectives. It is
essential for leaders to undertake trust and empowerment so that best business practice can be
carried out in order to satisfy the needs of people and provide them best services within BCC
(Bush, 2013). Managers of accommodation organization is required to encourage their staff by
following ethical leadership and thus develop enthusiasm to foster growth and success among
team members. Also, they are encouraged towards attaining business goals and deliver
satisfactory services in the form of providing them proper accommodation services so that
business performance can be improved.

Leaders are required to empower individuals and also develop trust among each other so
that it impact upon business practice so that success can be attained effectively. Therefore, it is
essential for firm to manage the task and thus comply with the rules and regulations so that trust
can be maintained among team members. Also, it is significant for leaders to empower its
employees in order to train them towards delivering satisfying services and thus sales can be
improved of BCC (Carmeli, Tishler and Edmondson, 2012). Hence, through empowerment and
trust it helps in developing skills and knowledge of individual so that they carry out the best
business practice in the form of attracting people and tenants to consume the room services.
Through work engagement it helps employees to create the best relationship with each other and
thus develop trust which influences the work engagement and thus obtain desired targets. Thus, it
can be stated that leaders are required to adopt ethical leadership in order to develop trust and
empowerment among each other and thus carry out organizational goals (Moving an
Organization towards Best Practice, 2014).
TASK 4
2.2 Evaluating how personal energy, self belief and commitment impact on leadership styles
Transformation leadership is required in order to evaluate the personal characteristics of
leaders. It is their ability to bring innovation and change through recognising followerrs needs
and concerns so that commitment and motivation can be attained. Individual is required to
develop effective leadership styles so that commitment and self belief can be developed that
helps in improving the business performance. Furthermore, leaders working within organization
requires developing personal energy, self belief and commitment to accomplish organization
goals so that it does not influence leaders working within firm. Leaders are required to develop
self belief so that they can carry out desired work through undertaking democratic leadership
styles so that success can be attained in an effective manner. It is essential for individual to build
commitment towards organizational success so that it does not influence people in regard to
attain targets (Pasmore, 2014). Moreover, it is significant for leaders working within business to
improve their working practices by developing commitment and personal energy so that
organizational performance can be improved. Also, leaders are required to develop commitment
with other team members so that success can be enhanced in an effective manner.

Furthermore, it is essential for leaders to develop effective personal energy and self belief
so that individual can be encouraged towards success. Also, it is essential for firm to improve the
business performance and thus involve each and every employee in the decision making process
so that they can lead firm towards success (Yip and Raelin, 2012). However, leaders adopting
democratic style assists in overcoming the weaknesses so that desired goals can be attained.
Also, it is significant for firm to enhance personal energy so that effective communication can be
delivered to team members in order to integrate them to achieve success. Thus, it assists in
influencing leadership style in positive way and accomplish organizational goals.
3.1 Distinguish between two different leadership styles
It can be assessed that the Authority-Compliance style of leadership has strong parallels
with what has been labelled as autocratic style of leadership. They usually carries out their own
task without involving any individuals. It involves various leadership styles i.e. autocratic,
democratic and lassiez faire leadership style which influences leaders to carry out organizational
goals. These are as follows-
 Autocratic style- Within such style it assists leaders to take crucial decision without
involving other employees. Here, individual follows the decisions of their leaders and
thus it influences their performance. Employees are given no power to take their own
decisions and thus undertaking authoritarian style but rather is an abusive and
unprofessional style that affects the people in order to accomplish desired goals.
Moreover, leaders carrying out such practices is affecting individual encouragement and
thus decreases their performance level (Harris, 2013).
 Democratic style- On the other hand, leaders involving one or more employees in
decision making helps in enhancing the skills of individual and developing satisfaction
among them. Further, it is significant for leaders to provide strength to employees in
order to deliver them every information so that results can be attained (Dunoon and
Langer, 2012). Also, manager uses such style helps in developing mutual benefits for
both a manager and employees and allows them to become part of the team and thus from
manager's side it allows the manager to make effective decisions.
 Laissez faire style- While, in this style leaders allows the employees to make decision
and thus leaders are responsible for the decisions that are made. Hence, the style of
leadership is used when employees are able to analyze the situation and determine what

needs to be done in order to achieve desired results (Northouse, 2014). Here, managers
does not possess authority to take decision and thus it lies in the hands of employees and
thus they are responsible if anything goes wrong.
3.2 Practical value of leadership style to manger in achieving business objectives
It can be assessed that it is practical value of different leadership style to a manager in
achieving business change through providing contrasting working situations and analyzing what
might be the best style for the manager to adopt successful outcomes. It can be assessed that it is
fundamental that leadership style influences subordinates by adopting democratic leadership
style and thus manages business objectives. It helps firm to produce effective practice so that
leaders encourages individual to develop competitive and innovative culture within business so
that desired targets can be attained. Also, it is essential for leaders to develop effective business
performance through undertaking the best cultural practice and thus attain desired objectives so
that sales and profitability of firm can be enhanced (Robertson and Hill, 2014). For instance, it is
essential for enterprise to undertake the best leadership style that affects the business
performance and attain desired targets.
Leaders of BCC accommodation service are required to undertake democratic leadership
style so that it helps in managing the activities and thus attain organizational goals. Developing
effective leadership style influences business to develop creativity and productivity so that it
directly influences firm to attain desired targets, it can be assessed that leaders are required to
implement practical value so that effectiveness can be developed in order to manage desired task
can be accomplished desired goals (Simonet and Tett, 2013). For instance, it is essential for
manager to undertake the best leadership style and thus enhance the business performance to
achieve organizational objectives.
3.3 Interpret how situational variables influence the choice of leadership style
It can be stated that theories of leadership can be expanded in order to understand the
leadership beyond the personal characteristics of the individual in order to focus upon team
dynamics of the relationship between leaders and followers. Leadership style adopted by
business in different situations can influence business goals. Therefore, it is essential for leaders
to undertake effective leadership style and thus develop group work so that they can develop
group members in order to accomplish desired goals. Also, the focus of leadership behavior
helps in developing dominant style so that individual are able to follow each other and achieve

organizational goals (Kempster, Parry and Jackson, 2016). Hence, it can be assessed that the
choice of leadership style adopted by business is required to identify the essential factors i.e.
encouragement among employees, trust, empowerment and coordination to fulfill the tasks. For
instance, if all such factors are available within the workforce then it helps leaders to achieve
organizational goals.
It involves different situational variables that influences the choice of leadership style and
thus it affects the performance of business in order to attain desired success. Hence, it is essential
for leaders to undertake effective leadership practice so that it influences individual to undergo
the best decision and thus enhance the performance to attain desired targets (Wong, 2015). For
instance, if leaders adopt democratic leadership style it helps in influencing other team members
to carry out desired objectives so that set targets can be attained.
CONCLUSION
It can be examined that leadership play a crucial role in order to manage and direct the
task to individual in regard to attain business goals. Therefore, it is essential for leaders to
empower trust and ethical leadership in order to overcome negative image and achieve customer
satisfaction. Managers of BCC is required to identify the needs of tenants and customers so that
proper services can be provided in order to achieve satisfaction. Also, managers are required to
develop effective communication and thus integrate effectively with each other to carry out the
best organizational practices. Managers are required to adopt democratic leadership style so that
they are able to involve every employee in decision making process to achieve desired
objectives.