BCO1049 Business Process Modelling: Tapzeem Chemicals - Order Process

This report provides a comprehensive analysis of business process modelling, using Tapzeem Chemicals' order fulfillment process as a case study. It identifies key areas for improvement in Tapzeem's fulfillment order process, including order checking, completeness verification, client credibility assessment, and dispatch efficiency. The report also explores the implementation of reengineering processes, highlighting benefits such as improved performance, competitiveness, and organizational culture. Furthermore, it discusses different methods for implementing reengineering, such as knowledge mapping and organizational ontology, to enhance information sharing and process understanding. Additionally, the report includes a process model for handling Southgate A&E patients, illustrating the practical application of process modelling in healthcare. Desklib offers a wealth of resources, including similar solved assignments and past papers, to support students in their academic endeavors.

Running head: BUSINESS PROCESS MODELLING
BCO1049 Assignment 3 Business Process Modelling
Student Name:
University Name:

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Table of Contents
Answer to Question 1......................................................................................................................2
a. Process model for the Fulfilment Order process......................................................................2
b. Four areas in which Tapzeem could improve their Fulfilment Order.....................................2
Answer to Question 2......................................................................................................................5
a. Process model for handling Southgate A&E patients..............................................................5
Answer to Question 3......................................................................................................................6
a. Implementation of reengineering process................................................................................6
b. Different methods for implementing a reengineering process................................................7
References........................................................................................................................................9

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Answer to Question 1
a. Process model for the Fulfilment Order process
b. Four areas in which Tapzeem could improve their Fulfilment Order
Checking orders of client: This process reflects beginning of the entire order fulfillment
process in which the client places and order and salesperson receives order for processing. The
completeness of order is being checked by the Sales Administration Team after it is faxed to

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them by salesperson. The process can be improved by implementing proper checking procedures
at the time of procuring order from clients.
The improvement of the process will help to initiate the placing of order easily and
further processing of order from the client. The implementation of the proposed solution will
help in reducing the order processing time and sending the received order to warehouse so that it
can be dispatched to the client.
Checking completeness of order: This process requires involvement of Warehouse
supervisor for checking the order after goods are being picked by the Warehouse team member.
This process can be improved by involving the Warehouse supervisor during selection and pick
up of order.
The proposed solution will help to reduce the time taken for selecting and picking of
goods as per the order being placed by client. The involvement of Warehouse supervisor during
selection and picking of goods will ensure completeness of order at one go and there will be no
requirement of iterating the process.
Checking credibility of clients: This process involves checking credit status of the client
to determine whether the order can processed or not processed as per worthiness of the client.
This process can be improved by segregating the orders as per client that is whether they are new
or existing so that there is no requirement to check at a later stage while processing of order.
The suggested improvement will help to reduce the overhead time required for checking
the credibility of client. This improvement will make the delivery of order faster or intimating
the client about rejection of the order.

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Dispatch of goods and invoice: This process relates to dispatch of ordered goods and
invoice being prepared for the client. The process is being delayed as invoice is being dispatched
after dispatching the order which delays the completion of entire process. This process can be
improved by preparing and dispatching invoice along with delivering of goods to the client.
The suggested improvement will help to reduce the complexity of order checking and
dispatching so that completion of the process can be carried out easily.

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Answer to Question 2
a. Process model for handling Southgate A&E patients

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Answer to Question 3
a. Implementation of reengineering process
An organization may decide to implement a reengineering process to achieve the benefits
as mentioned below:
 Achieving radical changes to improve performance as per measurement of cost,
cycle time, servicing along with quality.
 For boosting the competitiveness of operations network with the help of simpler
as well as processes that are more productive (LUCA 2014).
 For abandoning the conventional approaches related to problem solving.
 The moderate, mindful procedure of incremental enhancements leaves numerous
associations ill-equipped to contend in the present quickly changing commercial
center. Reengineering enables associations to roll out observable improvements in
the pace and nature of their reaction to client needs (Tonnessen 2014).
 Through reengineering, an association can be changed from a control driven and
work focused association structure to a showcasing association structure that
focusses specifically on the client.
 Reengineering frequently brings about profoundly new authoritative outlines that
can enable organizations to react better to focused weights, increment piece of the
pie and benefit and enhance process durations, cost proportions and quality.
The real achievement of the reengineering exertion is the change that happens in the
corporate culture and the essential standards by which divisions work (Jeston 2014). Specialists
at all levels are urged to make recommendations for development and to trust that administration
will tune in to what they need to state. Reengineering will in the end help the way of life in the

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association to advance from a separate coordinated that acknowledges change and knows how to
manage it (Serban 2015). Reengineering has made all the more difficult and all the more
compensating occupations with more extensive duties regarding representatives.
b. Different methods for implementing a reengineering process
Knowledge Map
A knowledge map has been characterized as "a visual show of caught data and
connections" and it "is an apparatus for displaying what information lives where e.g. Media,
People, authoritative units or sources of information outside the association" and for
demonstrating the models of information stream (distribution, access, learning). For instance, a
guide incorporates Mind Map for enhancing remembrance and Concept Map for learning objects
(Chang 2016). An information outline "a portrayal of learning which uncovers connections of the
wellsprings of information by utilizing the illustration of maps, to show a specific place".
For example, information maps for new magazines, which dispatches new light regarding
the matters and their relationship by utilizing the bundle to speak to the ideas of the keys is
conceivable to utilize lines to speak to the connections (Huang et al. 2015). The initial phase in
information mapping is to manufacture a stock of learning (i.e. the learning base) and build up
the procedures of information sharing yet this learning in light of an apparatus to be prepared for
utilizing this strategy, for example, ontology.

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Organizational ontology
Ontology is "particular of a conceptualization". This definition is truly outstanding and
most dependable for cosmology. It can be clarified and translated well. Delineation importance
of the word conceptualization is an improved perspective of the world (Harmon 2015). As in
each scope of information must be founded on the conceptualization and for every
conceptualization depends on the items and ideas and different substances which should have a
similar significance and relations existing among them.
It can likewise translate the word world as alluding to a portion of the subjects or district
particular marvels. The word determination which is the initial segment of the above definition
signifies "a formal and revelatory portrayal". The philosophy utilizing formal dialect containing
ideas and constraints in the information structure portrayal, and this implies the ontological
portrayal must be a coherent dialect (Wang 2015). However it is not viewed as a program that it
speaks to learning, which is utilized by the program.

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References
Chang, J.F., 2016. Business process management systems: strategy and implementation. CRC
Press.
CIPACK, M.R., Montanari, R. and Bottani, E., 2015. Improving the efficiency of public
administrations through business process reengineering and simulation. Business Process
Management Journal, 21(2), pp.419-462.
Harmon, P., 2015. The scope and evolution of business process management. In Handbook on
business process management 1 (pp. 37-80). Springer, Berlin, Heidelberg.
Huang, S.Y., Lee, C.H., Chiu, A.A. and Yen, D.C., 2015. How business process reengineering
affects information technology investment and employee performance under different
performance measurement. Information Systems Frontiers, 17(5), pp.1133-1144.
Jeston, J., 2014. Business process management. Routledge.
Kasemsap, K., 2016. The roles of business process modeling and business process reengineering
in e-government. In Handbook of research on innovations in information retrieval, analysis, and
management (pp. 401-430). IGI Global.
LUCA, M., 2014. Business Process Reengineering. Risk in Contemporary Economy, pp.233-
236.
Sarkis, J. and Sundarraj, R.P., 2015. ERP-enabled business process reengineering: implications
from Texas Instruments. In Business process transformation (pp. 157-170). Routledge.

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Serban, A.I., 2015. Managing Transformation: Business Process Reengineering or Total Quality
Management. International Journal of Academic Research in Business and Social Sciences, 5(5),
pp.81-86.
Tonnessen, T., 2014. Business process reengineering. In Managing Process Innovation through
Exploitation and Exploration (pp. 27-33). Springer Gabler, Wiesbaden.
Van Der Aalst, W.M., La Rosa, M. and Santoro, F.M., 2016. Business process management.
Wang, P., 2015. Whatever Happened to Business Process Reengineering? The Rise, Fall, and
Possible Revival of Business Process Reengineering from the Organizing Vision Perspective. In
Business process transformation (pp. 39-56). Routledge.