Communication Barriers in Belfry Hotel and Resort: A Report

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Challenges and barriers to effective communication
Emotional barrier
Emotional barrier of the communication are that lack of
communication due to the emotions such as anger, frustration,
humour and ineffective decision making.
Distortion and defective infrastructure
Physical barrier mainly refers to the barriers of nonverbal
communication, lack of confidence and inappropriate
communication channel for the employees.
Development of strategies for overcoming communication
barriers
Simple organisational structure
Simple and precise organisational structure can be used by the
employees of Belfry Hotel and Resort to maintain optimum
communication in hierarchical structure.
Providing constructive feedbacks
Feedbacks need to be given to the employees that can help them to
determine the negative aspects of the communication.
Linguistic barrier
Linguistic barrier is high for the company as languages of Sri
Lanka and employees of the hotel are different.
Cultural and status barrier
Differences in culture and status are highly effective for
reducing communication between the employees.
Poster

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Awareness of cultural influences on communication
and negotiation
 Awareness of cultural influences is required for
Belfry Hotel and Resort to improve communication
and reduce cultural barriers.
 Cultural experiences and knowledge are
necessary for improving awareness among the
employees and managers.
 Awareness improves decision making and
communication as they can identify cultural background
and values of other employees.
 Attitude towards the different cultural people is
necessary based on ‘win-win’ approach
 They can determine the needs of the customers and
product products as per their requirements.
Active listening and using of simple language
Proper listening skill and gathering of knowledge in
language is required for maintaining communication as it
can reduce the barriers of language.
Selection of proper communication channel
For this purpose, meetings, written communication like email can be
used with simple messages.
Flexibility in target achievement
Flexibility is required for the employees to meet targets that can
enhance opportunities of communication and employee
performance.