Business Performance Analysis and Improvement for Bellevue Cleaners

This report provides a comprehensive business performance analysis of Bellevue Cleaners, a dry cleaning and laundry specialist in London. It begins with an executive summary and an introduction to the organization, its services, and its operational context. The report then delves into a detailed business performance analysis, identifying key operational issues such as long queues, poor quality of services, and high volumes of returned alteration orders. It applies various project evaluation techniques, including literature reviews on investment appraisal methods like Payback Period, Net Present Value, SAFe, and Performance-Importance matrix to assess potential solutions. The report also explores the concepts of continuous improvement versus radical change, presents a project plan draft, evaluates project risks, and concludes with a final project plan and recommendations. The analysis aims to recommend appropriate actions to improve Bellevue Cleaners' operational strategy, enhance its competitive advantage, and achieve its business goals.