Ben Sherman: An analysis of marketing essentials and functions.

Verified

Added on  2024/06/28

|23
|5853
|450
Report
AI Summary
This report examines the marketing essentials of Ben Sherman, a clothing brand established in 1963. It covers the roles and responsibilities of marketing, its relationship with other business areas, and the importance of effective marketing strategies for success. The report identifies key marketing functions such as market analysis, segmentation, pricing, distribution, after-sales services, and promotion, highlighting how these functions enable Ben Sherman to meet customer needs and compete effectively. It also analyzes the impact of political, economic, competitive, technological, and socio-cultural environments on Ben Sherman's marketing strategies. Furthermore, the report discusses the structure and operation of the organization, including the roles of production, finance, HR, IT, and R&D departments, and their interrelation with marketing functions.
Document Page
MARKETING ESSENTIALS
BEN SHERMAN

1
tabler-icon-diamond-filled.svg

Paraphrase This Document

Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Document Page
Contents
INTRODUCTION
......................................................................................................................... 3
LO1
................................................................................................................................................ 4
P1
...............................................................................................................................................4
M1
............................................................................................................................................. 6
P2
...............................................................................................................................................8
M2
........................................................................................................................................... 10
LO2
.............................................................................................................................................. 13
P3
.............................................................................................................................................13
M3
........................................................................................................................................... 15
LO3
.............................................................................................................................................. 16
P4/M4
...................................................................................................................................... 16
CONCLUSION
........................................................................................................................... 21
REFERENCES
............................................................................................................................ 22
2
Document Page
INTRODUCTION
This assignment is going to study about roles and responsibility of the marketing and how

marketing relates with other areas of the business with respect to the Ben Sherman. Importance

of effective marketing strategies in order to get success in a competitive environment and to

maintain sustainability. Relationship between marketing and other functional units and how it

helps to accomplish the objective of the organization.

COMPANY OVERVIEW

Ben Sherman is a clothing brand that was established by Arthur Benjamin Sugarman (Ben

Sharman) in 1963. Basically, it provides apparels for men such as shirts, suits, accessories,

sweaters, shoes and outwears. The first store of Ben Sherman was in Brighton in 1967. The

parent company of Ben Sherman is Marquee Brands. Ben Sherman sticks to the youth culture

and the products of Ben Sherman is almost adopted by every youth culture. Initially, Ben

Sherman was making shirts for the people and then started making his own shirts. The basic

design of Ben Sherman shirts was influenced by American lvy League shirt (Ben Sherman,

2019).

3
Document Page
LO1
P1

MARKETING

“Marketing refers to the set of activities that enables the organization to buy or sell the product

or services. It includes the activities to identify what customers want and find out whether the

business is able to make it at the right price or not”(
Baker, 2016). In other words, it can be said
that marketing is a process in which through the development of the valuable product or services

need of an individual or group of individuals can be satisfied.

4

MARKETING FUNCTIONS

MARKET PLANNING

STANDARDISATION AND

GRADING

PRODUCT DEVELOPMENT

COLLECTING AND ANALYSING

INFORMATION

PRICING

CUSTOMER SUPPORT

SERVICES

BRANDING

PACKAGING AND LABELLING

PROMOTION
tabler-icon-diamond-filled.svg

Paraphrase This Document

Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Document Page
MARKETING FUNCTIONS
Marketing function refers to the identifying and placing the product to the marketplace where the

company operates and then promoting that product to make it different from the other similar

product (Martensen and Mouritsen, 2017).

IDENTIFY KEY MARKETING FUNCTIONS

Market analysis
=Market analysis is a part of the industry analysis. It is an examination which
enables the organization to identify the competence of a particular market for the industry (Kaur

and Kang, 2016). It helps Ben Sherman to analyse its existing market as well as the new market.

It is the process to examine the dynamics and attractiveness of the market.

Market segmentation
=Market segmentation is the concept of the marketing that divides the
entire market into subgroups of related characteristics. One market segment is completely

different from the other market segment. The objective of the market segmentation is to create a

marketing mix that exactly suites the customer expectations (Venter, et al, 2015). Market

segmentation can be done on the basis of

Behavioural
Demographic
Psychographic
Geographical
Ben Sherman segments the entire market on the basis of predestines set of the segmentation

criteria before entering the market. Youth is the central market segment for Ben Sherman (Ben

Sherman, 2019).

Pricing=
The process of the setting price at which the business can sell its product or services.
While deciding the price business takes into consideration the cost of the material, manufacturing

cost, market place, market condition, competition etc. Pricing is one of the marketing mix and

only marketing mix that generates revenue. It is an important aspect of financial modelling.

Distribution
=It is a very important function of t marketing that means spread the product that it
will be available to the customer of the organization who needs it. Distribution is an integral part

of the marketing that can make or break the organization because to provide the right product to

the right people at the right place in a right way is a very important task (Todorova, 2015).

After sales services=
As its name suggests it is a kind of service that customer needed after
buying the product. The company provides information or help to their customers while facing a

5
Document Page
problem after the purchase of the product. It is very important for the organization to maintain
the long term relationship with the customer or to retain the customer. High quality after sales

services is better for the organization because it is good for the customer and this ensures a more

satisfied customer and long term relationship with the customer.

Promotion=
To make aware customer about the organization's product or services and motivates
them to purchase the product is called promotion. It is a combination of activities which inform

the customer about the brand, product and services of the organization. The aim is to

communicate the organization product and attract more customer then competitors.

Roles and responsibilities of the marketing function

The marketing functions mentioned above enable Ben Sherman to fulfil the needs and wants
of the customer. Marketers of the organization analyse and identify customer’s needs and

implement strategies for the marketing accordingly.

Through promotion Ben Sherman communicate its product to the customer there are different
tools of promotion used like advertising, event marketing, sales promotion internet marketing

to attract more customers and aware them about the products.

Marketing function helps an organization to set up the right and fair prices of the product that
can be accepted by the customers. This makes the exchange process between organization

and customer flexible and easy (Studiowide.co.uk 2019).

In today’s global market it is the necessity of the organization to compete with competitors
marketing functions enables the organization to compete in this highly competitive

environment and to offer the product superior than competitors.

Marketing helps the organization to bring innovation in the product and identify changes and
improvement in the product which is very important to achieve success in the market.

Marketing functions helps the organization to frame the suitable marketing strategies which
enable the organization to achieve the long term and short term goal.

M1

POLITICAL AND REGULATORY ENVIRONMENT

Political environment consists of the government rules and regulation that affect the business

negatively or positively and the marketing of the organization should be according to it.

Marketing also changes according to the rules and regulations of the country because different

6
Document Page
countries have their own political environment (Kobe, et al, 2015). As Ben Sherman provide its
product in 35 countries and each country have their own rules and regulation marketing helps the

organization to flexibly operates in the different political environment

ECONOMIC ENVIRONMENT

The environment consists of those external factors that affect the operations and performance of

the organization by influencing the purchasing habits of the customer and behaviour also. It

includes both macroeconomic factor and microeconomic factor (Kobe, et al, 2015). Marketing

enables the organization to formulate strategies according to the economic factors because there

are many economic factors that cannot be controlled by the organization.

COMPETITIVE ENVIRONMENT

The environment in which business functions and competes is referred to as a competitive

environment. Competitors are the company that provides a similar product by operating in a

similar industry. There are two types of competitor’s direct competitors and indirect competitors.

Direct competitors are those who provide similar product and indirect competitors are those who

are not selling the same type of the product but still competes with the organization (Kobe, et al,

2015). Competitors of the Ben Sherman are Oasis fashions, Bjorn Borg, Wolford etc. they all are

operating in the same industry and providing a similar product. Effective marketing strategies

help the organization to compete with the competitors.

TECHNOLOGICAL ENVIRONMENT

This environment refers to the external environment that affects the performance of the

organization change in the technology impact the way of doing the business and technological

change can create both threat and opportunity for the business. With the help of the advanced

technology, Ben Sherman is able to make the quality product at an affordable price and is

capable to deliver them economically.

SOCIAL AND CULTURAL ENVIRONMENT

Every business is the part of the society and operates in the society and for the society belief,

custom, behaviour, values, norms and tradition of the people of the society is called as the social

and cultural environment. Marketing helps the organization to track the changes in the social

trends and then formulate strategies as per the trends (Kobe, et al, 2015). It also influences the

decision of the marketing manager and the strategic goal of the organization.

7
tabler-icon-diamond-filled.svg

Paraphrase This Document

Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Document Page
P2
Importance of the marketing for the Ben Sherman

Without marketing, an organization is not going to recognize in the market-

Marketing helps Ben Sherman to inform their potential customer and customer about their
existing product as well as a new product.

Marketing is important because it helps the organization to sell their product for what the
organization is working marketing helps the organization to accomplish its objective of

making the customer aware about the product and influence the customer to buy its product

(Kasemsap, 2016.).

Marketing helps the organization to make a segment of the entire market and then select the
target market or customers to whom the company is going to sell the product.

Marketing is important because it enables Ben Sherman to maintain and build long term
relationship with their customer.

Marketing is a very important strategy that ensures the growth of Ben Sherman in the market
and to compete with the competitors effectively.

Marketing helps Ben Sherman to increase its customer base and then profitability. The main
aim of the organization is to make money or profit marketing plays an important role to

achieve this objective (Kasemsap, 2016).

Marketing is important because it helps Ben Sherman to sustain in the market and to place
the name of the company in the customer's mind.

Structure and operation of the organization

PRODUCTION AND OPERATIONS DEPARTMENT

This department of the organization transforms the raw material into the final product by making

use of the available resources. This helps the organization to optimize the effectiveness and

efficiency of the final product. Product is what that represents the organization in front of the

customer it should be of good quality and made from the good quality raw material and this is in

the hand of the production and operations department to manufacture good and quality product

(Khanna, 2015.).

FINANCE DEPARTMENT

This department of Ben Sherman deals with the revenue, profit, and cost and to allocate money.

The finance department manages the company's money related day to day operations and

8
Document Page
prepares profit and loss account, financial statements and balance sheet of the organization. The
finance need by the different department is provided by the finance department and manage the

finance of the organization.

HUMAN RESOURCE DEPARTMENT

This department of the organization refers to recruit, select and induct the employees for the

organization. To select the right people for the right job at the right time is the responsibility of

the human resource management department. After selecting the right candidate, to provide

adequate training and to decide how much should the company pay to the employees who are

working at a different level (Bratton and Gold, 2017.). People are an original asset for Ben

Sherman and it is important to select the right kind of people for the particular task.

INFORMATION TECHNOLOGY DEPARTMENT

IT department of the organization refers to develop, maintain and monitor the information

system and to implement the advanced technology for the betterment of the organization. The

person who looks up to all these things in the Ben Sherman is Chief information officer

(Schwalbe, 2015.). The information and technology department now a day plays an important

role in the success of the organization. Because technology keeps on changing and to adopt the

change in the technology sometimes act as a challenge for the organization this department tries

to make it easy for the organization.

RESEARCH AND DEVELOPMENT

This department of Ben Sherman helps the organization to develop or innovate new product, it is

an integral part of the development process. The main aim of the R&D department is to bring

new product in the market and expand the product line of the organization.

The interrelation of the marketing with other functional units

Marketing and production=
Interrelationship between marketing and production are dual.
Production department deals to produce the product and marketing helps the production

department of Ben Sherman to conduct market research and the produce the product accordingly.

Marketing and finance=
To promote the product of the Ben Sherman through the advertising,
online marketing, event marketing, direct marketing etc. finance department is going to allocate

money for this (Askoul, et al, 2016). Marketing inputs are required when the organization

develops a financial plan.

9
Document Page
Marketing and HRM=HRM department of the Ben Sherman should collaborate with marketing
for the description of the job, screening of the candidates and to design an incentive system and

appropriate training program for the employees. Marketing provide help to develop HRM

research project

Marketing and information technology=
Marketing manager of Ben Sherman concentrates on
the different types of resources to communicate the product to the customer. Marketing and

information technology helps Ben Sherman in internet marketing, digital marketing and

customer relationship marketing (Askoul, et al, 2016).

Marketing and research and development=
Marketing efforts and R&D efforts of Ben
Sherman are linked very closely. Marketing research inputs are very helpful at the time of the

design and development of the product. The interrelation between marketing and R&D revolve

around the development of the new product efforts of the organization (Askoul, et al, 2016).

M2

Discuss the structure and operation of the marketing department.

OPERATION

Marketing department first operation is to conduct market research to define the target market for

the product and services. To define and manage the companies brand and to conduct and manage

a marketing campaign. Creating marketing material for marketing activities such as to promote

companies product. Creating attractive content for search engine optimization to bring more

traffic to the company's website. The marketing department of the organization is responsible to

monitor and manage the company's social media pages. To handle media and train executives to

how answers media queries if the company quote in the media (Thehartford.com 2019).

STRUCTURE

10
tabler-icon-diamond-filled.svg

Paraphrase This Document

Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Document Page
11
VICE PRESIDENT OF MARKETING

MARKETING MANAGER

MARKETING RESEARCHER

PR EMPLOYEES

DESIGNE

R
Document Page
Overview of the marketing process and how it interrelates with other functional units.
Marketer of Ben Sherman wants to implement modern marketing strategies to attract more

customers than the traditional marketing because there are a continuous change and growth in the

technology that leads the marketer to employ modern and digital marketing to attract more

customers, to gain competitive advantage and to increase sales and profitability of the

organization. So there is a significance relationship between marketing and information

technology (Askoul, et al, 2016).

The finance department of Ben Sherman plays a vital role with the integration of marketing

department as competition increases day by day it is very important for the finance and

marketing department to work together to increase the market share of the organization and to

compete with the competitors.

The production department of the company collaborates with marketing to satisfy and meet the

customers’ expectations and demand. The close relationship between both departments enables

Ben Sherman to enhance performance and productivity.

12
chevron_up_icon
1 out of 23
circle_padding
hide_on_mobile
zoom_out_icon
[object Object]