Bentley: HR Professional Skills, Performance, and Development Report
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AI Summary
This report provides a comprehensive analysis of HR professional skills, performance management, and organizational development within the context of Bentley, a luxury car manufacturer. It begins by identifying the essential knowledge, skills, and behaviors required by HR professionals, followed by an analysis of a personal skills audit and the development of a professional development plan. The report then explores the differences between organizational and individual learning, emphasizing the need for continuous learning and professional development to drive sustainable business performance. It also demonstrates the contribution of High-Performance Working (HPW) to employee engagement and competitive advantage, and evaluates various performance management approaches, providing examples of how they support a high-performance culture and commitment. The report concludes with a summary of key findings and insights.
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Developing individuals teams and organisations
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
P1 Determine appropriate and professional knowledge, skills and behaviours required by HR
professionals................................................................................................................................3
P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours, and develop a professional development plan for a given job role..........................4
TASK 2............................................................................................................................................6
P3 Differences between organizational and individual learning, training and development......7
P4 Analyse the need for continuous learning and professional development to drive
sustainable business performance................................................................................................8
TASK 3............................................................................................................................................8
P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organizational situation...............................................8
TASK 4............................................................................................................................................9
P6 Evaluate different approaches to performance management and demonstrate with specific
examples how they can support high performance culture and commitment.............................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
2
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
P1 Determine appropriate and professional knowledge, skills and behaviours required by HR
professionals................................................................................................................................3
P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours, and develop a professional development plan for a given job role..........................4
TASK 2............................................................................................................................................6
P3 Differences between organizational and individual learning, training and development......7
P4 Analyse the need for continuous learning and professional development to drive
sustainable business performance................................................................................................8
TASK 3............................................................................................................................................8
P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organizational situation...............................................8
TASK 4............................................................................................................................................9
P6 Evaluate different approaches to performance management and demonstrate with specific
examples how they can support high performance culture and commitment.............................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
2

INTRODUCTION
It is very important to develop individual team and organisation in order to successfully or
effectively performing different practices of business. It is essential that individual team and
organisation is timely developed as it will lead to have major impact on overall performance or
functioning of business (Weybrecht, 2017) (Ribeiro and et. al., 2017). There are different
aspects that are related to growth and development of individual team. This report is based on
Bentley. This is British manufacturer and marketer of luxury cars in different part of the world.
This organisation is dealing in automotive sector as well as creating high quality products which
is as per the needs of customers. This organisation was developed in year 1919 and founder of
this organisation is H.M. Bentley and W.O. Bentley. This report includes appropriate and
professional skills, knowledge and behaviour required by HR professional. It includes analysis of
complete personal skill audit as well as difference between organisational learning and
individual learning. This report consist of continuous learning and professional development
along with the HPW contribution to employees. Apart for this different approaches to
performance management has been determined.
MAIN BODY
TASK 1
P1 Determine appropriate and professional knowledge, skills and behaviours required by HR
professionals.
HR professional can be describe as the individual who have required capabilities and
potential to carry out different practices of HR in significant manner. There are various roles and
responsibilities that are associated with HR professional and it will lead to have direct impact on
business practices. Different knowledge, skills and behaviour required by HR professional is
mention below –
 Knowledge – It is essential that HR professional of respective company have required
knowledge and skills to carry out different practices of business in significant manner.
HR professional of Bentley needs to have knowledge about different areas or sectors to
correctly conduct business practices.
 Skills – Time management abilities are likewise important prerequisites that the experts
ought to have to complete the various errands on time with no issues or blunders. This is
3
It is very important to develop individual team and organisation in order to successfully or
effectively performing different practices of business. It is essential that individual team and
organisation is timely developed as it will lead to have major impact on overall performance or
functioning of business (Weybrecht, 2017) (Ribeiro and et. al., 2017). There are different
aspects that are related to growth and development of individual team. This report is based on
Bentley. This is British manufacturer and marketer of luxury cars in different part of the world.
This organisation is dealing in automotive sector as well as creating high quality products which
is as per the needs of customers. This organisation was developed in year 1919 and founder of
this organisation is H.M. Bentley and W.O. Bentley. This report includes appropriate and
professional skills, knowledge and behaviour required by HR professional. It includes analysis of
complete personal skill audit as well as difference between organisational learning and
individual learning. This report consist of continuous learning and professional development
along with the HPW contribution to employees. Apart for this different approaches to
performance management has been determined.
MAIN BODY
TASK 1
P1 Determine appropriate and professional knowledge, skills and behaviours required by HR
professionals.
HR professional can be describe as the individual who have required capabilities and
potential to carry out different practices of HR in significant manner. There are various roles and
responsibilities that are associated with HR professional and it will lead to have direct impact on
business practices. Different knowledge, skills and behaviour required by HR professional is
mention below –
 Knowledge – It is essential that HR professional of respective company have required
knowledge and skills to carry out different practices of business in significant manner.
HR professional of Bentley needs to have knowledge about different areas or sectors to
correctly conduct business practices.
 Skills – Time management abilities are likewise important prerequisites that the experts
ought to have to complete the various errands on time with no issues or blunders. This is
3

significant in light of the fact that occasionally the quantity of undertakings to be done is
less, then again, there can be occasions when a ton of errands must be finished inside an
almost no time (Ribeiro and et. al., 2017). Hence, time management abilities structure a
significant spot in this circumstance.
 Behaviour – Behaviour of HR towards other employees play significant role in overall
growth and development. it is crucial that HR professional of Bentley is behaving in
correct or accurate manner in order to motivate employees as well as enhance over
practices of business.
Desired Professional Role
Knowledge Skills Behaviour
Rules and regulations Time management Positive behaviour
Employment act Communication Motivating
Health and safety act Problem solving Problem solving
Business policies Multi tasking Influencing
P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours, and develop a professional development plan for a given job role.
Personal skill Audit
Knowledge Rating Skill Rating Behaviour Rating
Rules and
regulations
4 Time
management
3 Positive
behaviour
3
Employment
act
3 Communication 2 Motivating 5
Health and
safety act
5 Problem
solving
3 Problem
solving
2
Business
policies
2 Multi tasking 5 Influencing 3
4
less, then again, there can be occasions when a ton of errands must be finished inside an
almost no time (Ribeiro and et. al., 2017). Hence, time management abilities structure a
significant spot in this circumstance.
 Behaviour – Behaviour of HR towards other employees play significant role in overall
growth and development. it is crucial that HR professional of Bentley is behaving in
correct or accurate manner in order to motivate employees as well as enhance over
practices of business.
Desired Professional Role
Knowledge Skills Behaviour
Rules and regulations Time management Positive behaviour
Employment act Communication Motivating
Health and safety act Problem solving Problem solving
Business policies Multi tasking Influencing
P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours, and develop a professional development plan for a given job role.
Personal skill Audit
Knowledge Rating Skill Rating Behaviour Rating
Rules and
regulations
4 Time
management
3 Positive
behaviour
3
Employment
act
3 Communication 2 Motivating 5
Health and
safety act
5 Problem
solving
3 Problem
solving
2
Business
policies
2 Multi tasking 5 Influencing 3
4
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KSA To Be
Developed
Activities
Required for
Development
Duration Development
Monitoring
Approach
Assessment of
Development
Detailed
Evaluation
Business
policies
It is important
for HR
professional to
collect
information
about the
different
business
policies along
with its
significance.
2 Months Participatory
mentoring
approach. In
this approach
both HR
professional
and mentor
take part for
developing
required
information
Development
assessment of
HR
professional
will be oral test
or exam in
order to
analyse
information
gained by
individual
Detailed
evolution wil
be performe
by senio
manager an
evaluating
information o
individual
before an
after
development
plan.
Communication
HR
professional
needs to take
short term
course for
enhancing
communicatio
n skills and
capabilities.
4 months Class room
mentoring
approach. This
will help in
guiding learner
with in class to
enhance
communicatio
n capabilities.
Written and
verbal
assessment
needs to be
taken in order
to determine
writing or
speaking
communicatio
Evaluation o
individual wil
be based on th
development
of
communicatio
n skills afte
short term
course.
5
Developed
Activities
Required for
Development
Duration Development
Monitoring
Approach
Assessment of
Development
Detailed
Evaluation
Business
policies
It is important
for HR
professional to
collect
information
about the
different
business
policies along
with its
significance.
2 Months Participatory
mentoring
approach. In
this approach
both HR
professional
and mentor
take part for
developing
required
information
Development
assessment of
HR
professional
will be oral test
or exam in
order to
analyse
information
gained by
individual
Detailed
evolution wil
be performe
by senio
manager an
evaluating
information o
individual
before an
after
development
plan.
Communication
HR
professional
needs to take
short term
course for
enhancing
communicatio
n skills and
capabilities.
4 months Class room
mentoring
approach. This
will help in
guiding learner
with in class to
enhance
communicatio
n capabilities.
Written and
verbal
assessment
needs to be
taken in order
to determine
writing or
speaking
communicatio
Evaluation o
individual wil
be based on th
development
of
communicatio
n skills afte
short term
course.
5

n effectiveness.
Problem
solving
For developing
problem
solving skill it
is essential for
individual to
correctly
analyse or
evaluate the
issues as well
as different
factors which
are associated
with the
problem.
Analysing
different
factors help in
taking better
decision.
2 months Formative
mentoring
approach will
be effective as
through this
approach
mentor will be
able to provide
proper
guidance and
direction to
individual.
Practical
assessment of
development
will be
consider in
which complex
situation is
provided to
learner.
Individual
have to solve
the issues.
Evaluation wil
be done b
manager on th
bases of th
results o
development
assessment.
TASK 2
P3 Differences between organizational and individual learning, training and development
Organizational studying can be described as a manner that involves advent, retention and
transfer of expertise in an enterprise. It is critical for all groups because it helps in strengthening
the corporation’s function inside the marketplace. On the opposite hand, person gaining
6
Problem
solving
For developing
problem
solving skill it
is essential for
individual to
correctly
analyse or
evaluate the
issues as well
as different
factors which
are associated
with the
problem.
Analysing
different
factors help in
taking better
decision.
2 months Formative
mentoring
approach will
be effective as
through this
approach
mentor will be
able to provide
proper
guidance and
direction to
individual.
Practical
assessment of
development
will be
consider in
which complex
situation is
provided to
learner.
Individual
have to solve
the issues.
Evaluation wil
be done b
manager on th
bases of th
results o
development
assessment.
TASK 2
P3 Differences between organizational and individual learning, training and development
Organizational studying can be described as a manner that involves advent, retention and
transfer of expertise in an enterprise. It is critical for all groups because it helps in strengthening
the corporation’s function inside the marketplace. On the opposite hand, person gaining
6

knowledge of may be defined as a technique wherein the rate and getting to know content
material are based totally on an people’ hobbies and capabilities (Coetzer, Bussin and
Geldenhuys, 2017). Individual schooling and improvement contain presenting education to
person people via taking their variations into attention. These differences can either be the tempo
of getting to know and know-how, hobbies and many others. Individual studying helps in
improving someone’s standard self-assurance and also enhances his/her information
approximately a selected subject.
Organizational learning as well as individual learning are different from each other as in
individual learning, the person learns with their own pace which is not the case in organizational
learning. It is known that an agency learns from its personnel and the expertise of the personnel
can affect the increase as well as performance of the same. Therefore, for the business to be
successful, both employees in addition to the employer should be committed to learning new
things. Bentley is a company that provides various learning opportunities to its employees in
order to help them develop new skills as well as enhance their existing knowledge. Employee
engagement is one of the important things in organizational learning and contributes to their
overall knowledge. In individual learning on the other hand, the show or the supervisor can pay
attention to all rookies in my view while in organizational studying the range of people is greater
and as a result no individual interest may be given to a unmarried man or woman(Elmontsri and
et.al., 2017). Effective feedbacks also are supplied every now and then in order that the
employees get to recognize about their strengths and weaknesses.
Therefore, by way of studying the differences between person and business enterprise
studying, schooling and improvement, it may be stated that Bentley should provide its employees
greater possibilities of getting to know that allows you to help in developing not most effective
their self-assurance however expertise as properly. This way the organization might be capable
of preserve its employees for a long term and additionally, gain their loyalty. They could be
greater engaged and devoted to their jobs and could installed efforts to help the corporation reap
its desires and objectives efficiently. Also, the organization will be able to advantage a
competitive gain over other players within the marketplace.
7
material are based totally on an people’ hobbies and capabilities (Coetzer, Bussin and
Geldenhuys, 2017). Individual schooling and improvement contain presenting education to
person people via taking their variations into attention. These differences can either be the tempo
of getting to know and know-how, hobbies and many others. Individual studying helps in
improving someone’s standard self-assurance and also enhances his/her information
approximately a selected subject.
Organizational learning as well as individual learning are different from each other as in
individual learning, the person learns with their own pace which is not the case in organizational
learning. It is known that an agency learns from its personnel and the expertise of the personnel
can affect the increase as well as performance of the same. Therefore, for the business to be
successful, both employees in addition to the employer should be committed to learning new
things. Bentley is a company that provides various learning opportunities to its employees in
order to help them develop new skills as well as enhance their existing knowledge. Employee
engagement is one of the important things in organizational learning and contributes to their
overall knowledge. In individual learning on the other hand, the show or the supervisor can pay
attention to all rookies in my view while in organizational studying the range of people is greater
and as a result no individual interest may be given to a unmarried man or woman(Elmontsri and
et.al., 2017). Effective feedbacks also are supplied every now and then in order that the
employees get to recognize about their strengths and weaknesses.
Therefore, by way of studying the differences between person and business enterprise
studying, schooling and improvement, it may be stated that Bentley should provide its employees
greater possibilities of getting to know that allows you to help in developing not most effective
their self-assurance however expertise as properly. This way the organization might be capable
of preserve its employees for a long term and additionally, gain their loyalty. They could be
greater engaged and devoted to their jobs and could installed efforts to help the corporation reap
its desires and objectives efficiently. Also, the organization will be able to advantage a
competitive gain over other players within the marketplace.
7
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P4 Analyse the need for continuous learning and professional development to drive sustainable
business performance.
Continuous Learning can be characterized as the way toward upgrading information and
learning new aptitudes consistently. This learning isn't just advantageous for representatives yet
in addition causes associations to develop and grow. Continuous Learning encourages
organizations to stay serious just as imaginative on the lookout. Proficient turn of events, then
again can be characterized as the methods by which supervisors, pioneers, chairmen can improve
their abilities and information to encourage better learning among their subordinates and other
individuals (Pardey, 2016). Proficient information helps in upgrading the general information on
the supervisors and pioneers to improve the nature of their abilities.
Professional development as well as continuous learning both are fundamental for a business
to be reasonable and perform well. Respective company has both the ideas in its framework with
the goal that workers can learn new abilities and addition information. On the off chance that an
association doesn't uphold the idea of consistent learning, there will be no development in the
cycles and it won't have the option to grow (Woodcock, 2017). Additionally, the cycle of
professional learning along with continuous learning is significantly more financially savvy than
leading enrolment occasionally. By consolidating this framework, the organization will have the
option to help the learning of people which will additionally make a feeling of being esteemed
among the representatives and along these lines they will perform all the more productively.
TASK 3
P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organizational situation
High-Performance Working or HPW can be described as an approach whose number one
purpose is to encourage an powerful commitment in addition to engagement of employees to
their jobs as a way to decorate performance. Organizations that put into effect the concept of
excessive overall performance working of their structures are higher performers than their
competitors in the marketplace(Feeand McGrath-Champ, 2017). This facilitates in making the
business enterprise in attracting extra customers as well as capacity personnel within the
marketplace. If the personnel of the corporation could be engaged and dedicated to their process,
they will automatically perform higher for you to improve the monetary position. The
8
business performance.
Continuous Learning can be characterized as the way toward upgrading information and
learning new aptitudes consistently. This learning isn't just advantageous for representatives yet
in addition causes associations to develop and grow. Continuous Learning encourages
organizations to stay serious just as imaginative on the lookout. Proficient turn of events, then
again can be characterized as the methods by which supervisors, pioneers, chairmen can improve
their abilities and information to encourage better learning among their subordinates and other
individuals (Pardey, 2016). Proficient information helps in upgrading the general information on
the supervisors and pioneers to improve the nature of their abilities.
Professional development as well as continuous learning both are fundamental for a business
to be reasonable and perform well. Respective company has both the ideas in its framework with
the goal that workers can learn new abilities and addition information. On the off chance that an
association doesn't uphold the idea of consistent learning, there will be no development in the
cycles and it won't have the option to grow (Woodcock, 2017). Additionally, the cycle of
professional learning along with continuous learning is significantly more financially savvy than
leading enrolment occasionally. By consolidating this framework, the organization will have the
option to help the learning of people which will additionally make a feeling of being esteemed
among the representatives and along these lines they will perform all the more productively.
TASK 3
P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organizational situation
High-Performance Working or HPW can be described as an approach whose number one
purpose is to encourage an powerful commitment in addition to engagement of employees to
their jobs as a way to decorate performance. Organizations that put into effect the concept of
excessive overall performance working of their structures are higher performers than their
competitors in the marketplace(Feeand McGrath-Champ, 2017). This facilitates in making the
business enterprise in attracting extra customers as well as capacity personnel within the
marketplace. If the personnel of the corporation could be engaged and dedicated to their process,
they will automatically perform higher for you to improve the monetary position. The
8

profitability in addition to basic overall performance of the business enterprise can even increase.
Also, while the employees are engaged in their jobs, they will address the wishes of the clients
more efficaciously and the enterprise will be capable of gain greater dependable customers.
Bentley has maintained a high performing working environment for its employees in
order to ensure a high productivity for the employees. It is easier for personnel to resolve
complex problems and consequently gain dreams and targets. Also, the control will ought to
installed less efforts into tracking the personnel of the organization. In a high-overall
performance running environment, there are no conflicts a few of the employees and that they
paintings together with every other with the intention to generate favored output.
The employees experience comfy approximately their jobs and additionally, such an
surroundings helps in growing partnerships which can be built on excessive agree with.
Therefore, High Performance Working is largely approximately developing a tradition in the
enterprise that is transparent and promotes open communique throughout its exceptional
departments(Ratten, 2018). In order to introduce this idea in the device, the control of an
organization have to communicate with its personnel frequently, understand and reward tough-
operating personnel, adopt flexible rules and practices. This will assist the business enterprise in
achieving its desires and objectives inside the desired time body in addition to effectively. Also,
the productiveness of the personnel in addition to the company will decorate.
TASK 4
P6 Evaluate different approaches to performance management and demonstrate with specific
examples how they can support high performance culture and commitment
Performance is one of the maximum crucial aspects for an agency as the general
fulfillment and productiveness of the company is depending on it. Performance Management
may be defined as a method that ensures numerous activities and the output generated healthy
the dreams and objectives of the company. It typically specializes in the overall performance of
the company, its employees and exceptional departments. It is important because it helps in
growing the morale and self-belief of the employees and accordingly hold them for a longer
period of time. By doing this, the employer can enhance the consequences generated and for this
reason boost its universal go back on funding.
9
Also, while the employees are engaged in their jobs, they will address the wishes of the clients
more efficaciously and the enterprise will be capable of gain greater dependable customers.
Bentley has maintained a high performing working environment for its employees in
order to ensure a high productivity for the employees. It is easier for personnel to resolve
complex problems and consequently gain dreams and targets. Also, the control will ought to
installed less efforts into tracking the personnel of the organization. In a high-overall
performance running environment, there are no conflicts a few of the employees and that they
paintings together with every other with the intention to generate favored output.
The employees experience comfy approximately their jobs and additionally, such an
surroundings helps in growing partnerships which can be built on excessive agree with.
Therefore, High Performance Working is largely approximately developing a tradition in the
enterprise that is transparent and promotes open communique throughout its exceptional
departments(Ratten, 2018). In order to introduce this idea in the device, the control of an
organization have to communicate with its personnel frequently, understand and reward tough-
operating personnel, adopt flexible rules and practices. This will assist the business enterprise in
achieving its desires and objectives inside the desired time body in addition to effectively. Also,
the productiveness of the personnel in addition to the company will decorate.
TASK 4
P6 Evaluate different approaches to performance management and demonstrate with specific
examples how they can support high performance culture and commitment
Performance is one of the maximum crucial aspects for an agency as the general
fulfillment and productiveness of the company is depending on it. Performance Management
may be defined as a method that ensures numerous activities and the output generated healthy
the dreams and objectives of the company. It typically specializes in the overall performance of
the company, its employees and exceptional departments. It is important because it helps in
growing the morale and self-belief of the employees and accordingly hold them for a longer
period of time. By doing this, the employer can enhance the consequences generated and for this
reason boost its universal go back on funding.
9

There are one-of-a-kind techniques to overall performance control like collaborative
operating which includes some of different methods wherein two or greater companies can work
collectively. For example- Bentley practices the method of collaborative running which helps in
increasing the creativity as well as encourages the personnel to think out-of-the-field(Weybrecht,
2017). There is a growth inside the range of gaining knowledge of possibilities which might be
furnished to them by means of which they could decorate their productivity as well as make
more knowledgeable selections. Collaborative Working additionally encourages expanded
flexibility within the workplace. The skills and knowledge of different employees is applied
successfully which further facilitates in enhancing the general ranges of productivity.
Collaborative working can aid the corporation in building an excessive-performance culture.
CONCLUSION
From the above report, it can be concluded that developing individuals as well as teams
are important for an organization. This is because it helps in improving the overall productivity
as well as performance. As a result, the company is able to gain a competitive advantage against
other players in the market. There are various skills that the HR professionals within an
organization possess in order to conduct the process of recruitment and selection in an effective
manner. High-performing working can also contribute to the success of the company and create a
productive environment within the company. As a result, the competitiveness of the employees is
improved and the company is able to overcome its weaknesses.
10
operating which includes some of different methods wherein two or greater companies can work
collectively. For example- Bentley practices the method of collaborative running which helps in
increasing the creativity as well as encourages the personnel to think out-of-the-field(Weybrecht,
2017). There is a growth inside the range of gaining knowledge of possibilities which might be
furnished to them by means of which they could decorate their productivity as well as make
more knowledgeable selections. Collaborative Working additionally encourages expanded
flexibility within the workplace. The skills and knowledge of different employees is applied
successfully which further facilitates in enhancing the general ranges of productivity.
Collaborative working can aid the corporation in building an excessive-performance culture.
CONCLUSION
From the above report, it can be concluded that developing individuals as well as teams
are important for an organization. This is because it helps in improving the overall productivity
as well as performance. As a result, the company is able to gain a competitive advantage against
other players in the market. There are various skills that the HR professionals within an
organization possess in order to conduct the process of recruitment and selection in an effective
manner. High-performing working can also contribute to the success of the company and create a
productive environment within the company. As a result, the competitiveness of the employees is
improved and the company is able to overcome its weaknesses.
10
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REFERENCES
Books and Journals
Coetzer, M.F., Bussin, M. and Geldenhuys, M., 2017. The functions of a servant leader.
Administrative Sciences. 7(1). p.5.
Elmontsri, M. and et.al., 2017. Status of patient safety culture in Arab countries: a systematic
review. BMJ open. 7(2). p.e013487.
Fee, A. and McGrath-Champ, S., 2017. The role of human resources in protecting expatriates:
Insights from the international aid and development sector. The International Journal of
Human Resource Management. 28(14). pp.1960-1985.
Ratten, V., 2018. Sport entrepreneurship: Developing and sustaining an entrepreneurial sports
culture. Springer.
Weybrecht, G., 2017. From challenge to opportunity–Management education's crucial role in
sustainability and the Sustainable Development Goals–An overview and framework. The
International Journal of Management Education. 15(2). pp.84-92.
Pardey, D., 2016. Introducing leadership. Routledge.
Ribeiro, J. and et. al., 2017. Team sports performance analysed through the lens of social
network theory: implications for research and practice. Sports medicine. 47(9). pp.1689-
1696.
Sharma, S. and Sharma, S.K., 2016. Team resilience: scale development and validation.
Vision.20(1). pp.37-53.
Strode, D.E., 2016. A dependency taxonomy for agile software development projects.
Information Systems Frontiers. 18(1). pp.23-46.
Swanwick, T. and McKimm, J., 2017. ABC of clinical leadership. John Wiley & Sons.
Thorpe, R., 2016. Gower handbook of leadership and management development. CRC Press.
(Weybrecht, 2017) (Ribeiro and et. al., 2017)
11
Books and Journals
Coetzer, M.F., Bussin, M. and Geldenhuys, M., 2017. The functions of a servant leader.
Administrative Sciences. 7(1). p.5.
Elmontsri, M. and et.al., 2017. Status of patient safety culture in Arab countries: a systematic
review. BMJ open. 7(2). p.e013487.
Fee, A. and McGrath-Champ, S., 2017. The role of human resources in protecting expatriates:
Insights from the international aid and development sector. The International Journal of
Human Resource Management. 28(14). pp.1960-1985.
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