Bentley's Quality Management and Lean Manufacturing Report

This report examines the application of quality management and lean manufacturing techniques within Bentley Motors. It begins with an introduction to operations management and its role in transforming raw materials into finished products. The report then details various quality management techniques, including Cause and Effect analysis and Pareto analysis, explaining their benefits in identifying and resolving production issues. It further explores lean manufacturing principles, such as waste reduction through overproduction control, waiting time reduction, and inventory management. The report then explains how Bentley can apply these techniques in different areas, such as piston manufacturing, and compares quality management with lean manufacturing, highlighting their differences and how they can be used together to achieve organizational goals. The conclusion summarizes the findings, emphasizing the importance of these techniques for improving car quality and reducing waste.

OPERATIONS MANAGEMENT AND
SERVICE EXCELLENCE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Quality management techniques.............................................................................................1
Lean manufacturing................................................................................................................2
Explaining how the organisation can apply these techniques................................................4
Comparison of quality management techniques and lean manufacturing..............................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

ILLUSTRATION INDEX
Illustration 1: Parato analysis...........................................................................................................2
Illustration 2: Cause and effect analysis..........................................................................................5

INDEX OF TABLES
Table 1: Cause and effect description..............................................................................................1

INTRODUCTION
Operation management is administration of business functions to enhance organisational
productivity and efficiency in the corporation. It aids firm to transform raw material into
furnished products and services to increase their income in the market (Darren, 2012). Bentley is
auto mobile organisation which sells luxurious cars to its consumers in the United Kingdom
(UK). The present report describes about the quality management as-well-as lean manufacturing
techniques. It describes about the comparison of lean manufacturing method and quality
management techniques. In addition to this, it introduces how organisation uses these theories to
manage their operations.
Quality management techniques
There are many quality management techniques which helps Bentley to improve its
quality of products and services. Further, it can help the corporation to decrease its overall cost
of manufacturing at the workplace (Nisiyama and et.al., 2016). Some of the techniques are
described here as follows:
Cause effect analysis (Ishikawa diagram): This method contributes effective role for
Bentley to detect the potential problems and its effects. There are many factors which are
grouped into various categories. Some of factors are represented below in the table:
Table 1: Cause and effect description
FACTORS DESCRIPTION
People It describes activities of employees who are included in the process within
corporation (Goetsch and Davis, 2014).
Method It introduces procedures which are used to complete the job through rules,
regulations and policies as-well-as laws in the enterprise.
Machine It represents machines, tools and computers to complete the tasks in the
Bentley (Burke, 2013).
Material It explains about the materials which are used to manufacture cars like raw
material and spare parts in the firm.
Measurements This aspect is used to measure the quality with the help of defined process
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in the organisation.
Environment This factor describes about the location, time, temperature and culture in
which procedure needs to be performed in the Bentley (Danford, 2013).
Parato Analysis: It is effective statistical method which is used to improve the quality of
products and services with the help of graph techniques in the Bentley. It explains the common
sources of defects and frequent complaints of consumers. Generally, 80-20 rules state that 20
percent of inputs are responsible for 80 percent output in the organisation (McNeil, Frey and
Embrechts, 2015). Mainly, enterprise can use Parato analysis to reduce inventory and defects
which are accounted in process.
(Source: McNeil, Frey and Embrechts, 2015)
Lean manufacturing
Organisation can use lean production systems to decrease the waste of products which
can aid to enhance its performance and productivity. Management of Bentley can reduce the
waste of materials through various processes which are described below in the paragraph.
Overproduction: Corporation can identify the over production of its cars by analysing
difference in its supply and demand in the auto mobile market (Fullerton, Kennedy and Widener,
2014). This process can aid the Bentley to reduce waste by keeping control on production of cars
at the workplace. Along with this, it can contribute effective role for corporation to enhance
performance of organisation in the market.
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Illustration 1: Parato analysis

Waiting: This method of lean production helps Bentley to decrease its waiting time
during the manufacturing of cars (Karim and Arif-Uz-Zaman, 2013). Further, it can guide to the
organisation to enhance its working speed by finding out appropriate ways to decrease waste of
raw as-well-as semi furnish materials. In addition to this, it can help the Bentley to reduce
necessary activities and increase efficiency of machines during manufacturing process.
Inventory (work in progress): This activity can help the management of Bentley to
manage supply level as-well-as Work In Progress (WIP) inventories at the work place. On the
other side, it can enhance carrying cost of material which can increase waste of WIP inventories
and other materials in the Bentley (Rahani and al-Ashraf, 2012). Further, it can help the
organisation to control its inventory level which can contribute effectively to reduce waste at the
manufacturing plant.
Transportation: It can help the management of Bentley to decrease the issues during
transportation of raw as-well-as finished materials which can help to reduce the wastage of
materials. In addition to this, it plays important role for organisation to suggest various
transportation technique such as linear programming and assignment matrix to decrease the
logistics cost which can help to reduce its expenditure (Ford and et.al., 2012).
Over-processing: This approach can help the management of Bentley to cut down repair
and extra efforts by using effective quality as-well-as manufacturing techniques. In addition to
this, it can contribute effective role for organisation to damage raw materials which can help to
decrease the wastage of materials at the production house (Wahab, Mukhtar and Sulaiman,
2013). Further, it can be important concept to enhance manufacturing efficiency and improving
quality of cars at the workplace.
Motion: In this approach, it can support the management of Bentley to identify proper
speed which can help to reduce the damaging of raw materials and WIP inventories during its
processing. So, this method can play important role for corporation to decrease wastage of spare
parts and other commodities during manufacturing (Karim and Arif-Uz-Zaman, 2013). Further, it
can help the Bentley to decrease the investment cost and expenditure at the production house.
Defects: This method can aid the organisation to decrease the time of fixing the defects
through improving quality levels as-well-as production mistakes such as machinery issues at the
workplace. In addition to this, it helps the Bentley firm to decrease wastage of products by
manufacturing effective cars at the production house. Further, it can aid the management of
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enterprise to decrease workload of their employees during the manufacturing of finished
products.
Workforce: Workforce can help Bentley to enhance its productivity and performance by
providing effective training on machines and tools at the workplace. Along with this, it supports
the organisation to utilise employee’s efficiency in the manufacturing procedure. Further, it can
contribute effective role for management of Bentley to enhance its productivity level by
decreasing wastage of materials during production process (Rahani and al-Ashraf, 2012).
Explaining how the organisation can apply these techniques
Management of Bentley can apply these quality management and lean manufacturing
techniques in different areas which can provide reliability to improve its quality level.
How organisation can use cause effect analysis
Cause effect analysis can help the organisation to identify the root of cause and effect.
This tool can help the corporation to improve quality levels by solving all complexities. For
example, production division of Bentley faces issues piston manufacturing due to possible reason
which is described below in the diagram.
Illustration 2: Cause and effect analysis
(Source: Quality management techniques, 2015)
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Method: In this process, organisation does not use proper rules and regulation and
manufacturing method to produce its piston at the work place. In addition to this, Bentley utilises
traditional approaches for production of piston which also creates issues for consumers in the
market (Quality management techniques, 2015).
People: Engineers of Bentley do not design piston in modern way which creates issues
for the management. Along with this, due to this reason, efficiency and performance of products
do not increase as well which creates problems to manage their operations.
Material: Quality of raw materials is not appropriate as per industry standards which
create complexities during manufacturing in the organisation (McNeil, Frey and Embrechts,
2015). Further, they generate negative impact on durability of products at the workplace.
Machines: Generally, machinery as-well-as computer tools used at Bentley are
traditional. Due to this reason, sometime, these machineries damage raw material of piston at the
workplace.
Environment: Environment of Bentley is not appropriate in comparison to other
manufacturing organisation (Goetsch, and Davis, 2014). In addition to this, high temperature of
material affects the raw material which creates issues during production in the organisation.
So, these reasons can help the management of Bentley to improve its defects by applying
new techniques, use of new materials and improving other aspects at the work place. They can
contribute effectively for organisation to reduce consumer complaints in the market. Along with
this, it can support the organisation to increase its image as-well-as brand value in the auto
mobile sector of the UK.
How organisation can use lean manufacturing
Management of Bentley can use lean manufacturing which can assist to decrease wastage
of materials. For example, to implement this approach successfully, organisation can use various
processes to improve quality levels of cars in the market. Corporation can utilise new production
methods, modern machineries and tools. In addition to this, organisation can consider modern
ideas suggested by production managers and experts which can help to reduce wastage levels.
Further, firm can conduct new training and development programmes to enhance knowledge of
engineers and managers in an appropriate manner (Darren, 2012). Management of Bentley can
hire effective employees from the top institutes of the United Kingdom. This method can
contribute effective role for corporation to implement lean manufacturing techniques in a better
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ways. Further, enterprise can improve its transportation process by using transportation module
at the workplace. This approach can aid the Bentley to decrease transportation cost by
identifying unnecessary cost in comparison to previous years. Along with this, they can manage
its inventory as per the requirement which can help to decrease spoilage of machineries and
spare parts. This process can play important role for Bentley to reduce wastage at the
manufacturing plant. Organisation can analyse marketing factors like supply and demand ratio
which can contribute effectively to manufacture the cars (Wahab, Mukhtar and Sulaiman, 2013).
In this way, Bentley can get effective guidance to reduce wastage material and carrying cost of
inventories.
Comparison of quality management techniques and lean manufacturing
There are many differences between quality management techniques as-well-as lean
manufacturing. In addition to this, understanding both methods is necessary for Bentley
organisation to implement in an appropriate manner.
Quality management techniques represent quality as conformance to internal needs of the
organisation (Fullerton, Kennedy and Widener, 2013). On the other side, lean manufacturing
emphasises on decreasing numbers of defects in a better way at Bentley. In addition to this, it
also contribute effective role to reduce cycle time, cost savings along with operational cost at the
production house. Further, lean manufacturing techniques also remove costs that are of no value
to consumers in the market. It also helps the management of Bentley to achieve goals and
objectives by using quality management methods (Karim and Arif-Uz-Zaman, 2013).
In addition to this, quality management techniques emphasises on improving specific
operations in unrelated business procedure for the organization. On the other side, lean
manufacturing methods help to improve business activities in single business process for
management of Bentley. Along with this, this approach requires trained and skilled employees to
implement these kinds of techniques. Further, in the quality management techniques, corporation
does not require trained staff members to improve quality of products and services (Danford,
2013).
Lean manufacturing plays important role for Bentley to get detailed information like
financial goals as-well-as long term planning. It helps the management of corporation to improve
quality levels in an attempt to initiate effective management functions at the work place. In
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addition to this, it also aids the Bentley to solve its quality issues in appropriate manner with the
use of quality management techniques (Nisiyama and et.al., 2016).
CONCLUSION
From the report, it is found that Cause and Effect and Parato analysis helps the Bentley
organisation to improve the quality of its cars. Further, lean manufacturing techniques play
important role to reduce wastage levels. In addition to this, Ishikava diagram aids the corporation
to analyse its various issues during manufacturing of cars. Suggestions of production manager
and experts aid the management of Bentley to implement lean manufacturing techniques in better
way. It can be concluded that appropriate comparison between these two processes provide
effective understanding to execute both processes in the organisation.
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REFERENCES
Books and Journals
Burke, R., 2013. Project management: planning and control techniques. New Jersey, USA.
Danford, A., 2013. Japanese management techniques and British workers. Routledge.
Darren, D., 2012. The nature of project management: A reflection on The Anatomy of Major
Projects by Morris and Hough. International Journal of Managing Projects in Business.
5(4). pp. 643 - 660.
Ford, A. L. and et.al., 2012. Reducing door-to-needle times using Toyota’s lean manufacturing
principles and value stream analysis. Stroke. 43(12). pp.3395-3398.
Fullerton, R. R., Kennedy, F.A. and Widener, S.K., 2013. Management accounting and control
practices in a lean manufacturing environment. Accounting, Organizations and Society.
38(1). pp.50-71.
Fullerton, R. R., Kennedy, F. A. and Widener, S. K., 2014. Lean manufacturing and firm
performance: The incremental contribution of lean management accounting practices.
Journal of Operations Management. 32(7). pp.414-428.
Goetsch, D. L. and Davis, S. B., 2014. Quality management for organizational excellence.
Pearson.
Karim, A. and Arif-Uz-Zaman, K., 2013. A methodology for effective implementation of lean
strategies and its performance evaluation in manufacturing organizations. Business Process
Management Journal. 19(1). pp.169-196.
McNeil, A. J., Frey, R. and Embrechts, P., 2015. Quantitative risk management: Concepts,
techniques and tools. Princeton university press.
Nisiyama, E. K. and et.al., 2016. The Use of Management Control Systems and Operations
Management Techniques. Brazilian Business Review (English Edition). 13(2).
Rahani, A. R. and al-Ashraf, M., 2012. Production flow analysis through value stream mapping:
a lean manufacturing process case study. Procedia Engineering. 41. pp.1727-1734.
Wahab, A. N. A., Mukhtar, M. and Sulaiman, R., 2013. A conceptual model of lean
manufacturing dimensions. Procedia Technology. 11. pp.1292-1298.
Online
Quality management techniques. 2015. [Online]. Available Through<http://www.free-
management-ebooks.com/faqpm/quality-02.htm>. [Accessed on 7th April, 2016].
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