ESMT–411–0125–1: Talent Management Challenges at Best Car Bank

This case study examines the talent management practices at Best Car Bank (BCFS), a subsidiary of Best Car Group (BCG), focusing on the challenges faced during the 2009 global recession. The report details BCFS's current situation, impacted by the financial crisis and subsequent cost-cutting measures, which led to issues with employee retention and motivation. It analyzes BCG's established talent management approach, including the "Management Evaluation and Development" (MED) process, performance evaluations, and individual development plans. The case study highlights the difficulties in attracting, nurturing, and retaining talent, particularly due to cultural differences and limited promotional opportunities within BCFS. The report then recommends measures such as implementing a pay-for-performance culture, utilizing a 360-degree framework, and fostering a collaborative environment to improve talent management and address the company's challenges. The analysis also includes the specific cases of high-potential employees, Jurgen Schmidt and Mark Webber, who faced career obstacles within the company.