BHP Billiton: Training and Development Report Analysis

This report provides a detailed analysis of the training and development practices within BHP Billiton, a multinational corporation in the hospitality industry. The report highlights the significance of training and development in enhancing employee skills and performance, with a specific focus on communication skills. It examines the impact of globalization on the organization's training processes, emphasizing the need for updated skills and knowledge. The report also includes a training and development plan, outlining key steps such as needs assessment, creating a learning environment, and program evaluation. The conclusion summarizes the importance of effective communication and training for organizational success. The report uses several references to support its analysis.

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Training and Developing Environment
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Training and Developing Environment
Contents
Introduction......................................................................................................................................3
Forces integral for the organization.................................................................................................3
Globalization....................................................................................................................................3
Advancement of communication skills by training and development practices.............................4
Reason for choosing updating communication skills......................................................................4
Training and development plan.......................................................................................................6
Conclusion.......................................................................................................................................7
References........................................................................................................................................8

Training and Developing Environment
Introduction
Upgrading and advancing the skills and capabilities of the workforce has been considered as one
of the empirical tasks for any of the business organization. This process has been given as the
highest priority as the employees are considered as one of the most valuable assets of the
business corporation. Training and development is the process through which the enterprise can
bring up-gradations in the skills and potential of an individual in order to enhance their
performance level resulting from an increase in the productivity of the organization (Arnold,
2016). This mechanism is one of the biggest management tools for advancing and bringing
growth to the business firm. The below-presented report has been focused on one of the
Australian multinational corporations of the hospitality industry. BHP Billiton is one of the
biggest brand names in the sector and the below-presented report is aimed at the training and
development process of this company.
Forces integral to the organization
According to the research, it has been evaluated that there is the varied range of elements that are
stimulating the process of training and development within the business environment and the
same is with BHP Billiton. And as per the given scenario, globalization is the chosen factor that
is affecting the process of training and development of the firm (Asfaw, Argaw & Bayissa,
2015). As the enterprise is a multinational brand and is executing the operations on the
international level and consequently the concept of globalization has been considered as a huge
term that will impact the association. And furthermore, the way toward training and development
inside the workplace is likewise influenced by globalization. Preparing and improvement are one
of the vital undertakings that are required to be executed basically and viable for the headway of
the workforce. Some of the basic components of this process are timely and regular training
sessions for updating the knowledge and encouraging an open communication process for
motivating employees. This will aid the entity in bringing an increase in productivity and
profitability.

Training and Developing Environment
Globalization
Globalization means integration and collaboration of techniques and process due to a merger of
boundaries of two different nations or regions. This revolutionary concept offers wide exposure
to the business organizations in terms of advancements in technologies and techniques.
Moreover, it also makes integration of cultural aspects and other factors, exchange of ideas, etc.
This will be proven very much beneficial for the business on various grounds (Adotel 2016). For
instance, the internet is one of the greatest innovations of globalization and this has led massive
global incorporation and promotion to trade and various aspects of administration and politics.
For instance, cloud computing can be used by BHP Billiton for storing the confidential data of
the guests. This system makes the entity able in storing the data in a precise and systematic
manner and makes available whenever required (Ingram 2018). The business firm will empower
them in growing the business to the new locales and markets. In addition, influencing exchanges
with alternate countries to will likewise help the element as new innovations, assets will be
gotten to and that will be demonstrated particularly useful for the firm on the number of angles
(Danev 2017).
Advancement of communication skills by training and development practices
On the basis of the research executed on the given scenario, it has been observed that BHP
Billiton can make implementation of training and development sessions for advancing the
communication skills of the workforce (Hrcouncil 2018). As communication skills are one of the
basic skill and capability that is required by the workforce for executing all the operations and
functionalities. Correspondence has been considered as a critical segment of the authoritative and
administrative execution and flourishing of any of the efforts and same is for the flying business.
There are various operations that are required to be performed and communication skills are one
of the basic essential elements in the same. There are two forms of communication that are used
by the workforce in hospitality sector (ieeexplore.ieee 2006). Training and development for both
the forms will bring a hike in the performance and productivity.
Written communication: This form of communication comprises of various operations and
activities such as communicating through written letters, reminders, reports, work applications
and resumes, showcasing writing, sees on staff noticeboards sheets, representative handbooks,

Training and Developing Environment
limited time signs, dinner orders, enrollment application shapes, glide asset reports. Electronic
correspondence as the web and email and in addition content informing has turned out to be
essential strategies for correspondence in the working environment (Kapadia 2016). And hence
making provision for the training and development of this form of communication is required to
consider as a necessity.
Verbal communication: This form of communication plays an integral role in the business
practices and operations executed by the business corporation. There are various operations such
as welcoming the guests, listening to the requirements and fulfilling them, attending phone calls
and reverting as per the demand etc. The mentioned practices are required to be performed in a
professional and appropriate manner and for which BHP Billiton is required to organize relevant
training sessions.
Reason for choosing updating communication skills
The process of communication plays an empirical role in the operations and routine work f the
business corporation. This mechanism enables the firm in exchanging the ideas, thoughts,,
required data and other information that will be proven advantageous for the business enterprise.
And hence it is one of the basic necessities for any of the firm to maintain an updated
communication process with the professional set of skills in the concerned staff. The business
entity will be experiencing various changes that will be proven beneficial for the BHP Billiton.
The positive changes are the reasons due to which this area has been chosen as per the scenario
and the same is explained below:
The strong relationship with the guests: The staff with the set of professional communication
skills and capabilities will enable the business corporation in trust of guests and strong
relationships will be developed.
Clarify: Appropriate communication process will allow a flow of relevant information and
appropriate data will be exchanged (Opentextbc 2018). This will develop clarity amongst the
management and the staff members.
Collaboration: BHP Billiton is a multination and international brand name that operates
business all over the world and hence updating the process of communication will be proven

Training and Developing Environment
advantageous for the firm. The process of communication plays a fundamental part in the
streamlining the procedure and make changes to the final products (Knight, 2015). At the point
when the staff is trading thoughts and contemplations unreservedly then there will be fewer odds
of conflictive circumstances and issues. Henceforth viable communication process has been
expected a critical part in building up a feeling of joint effort inside the business association and
for doing as such the administration is required to make the arrangement of preparing and
improvement sessions concerning the headway of a correspondence procedure

Training and Developing Environment
Training and development plan
Conducting
the Needs
assessment
Resources
Required
Who will I
need to
consult
Who will I
need to
Inform
Start
Date
Completion
Date
Notes
Ensure
employees
readiness for
Training
Written
feedbacks,
reverts to e-
mails
Management
staff
Team
leaders
23-03-
2018
30-03-2018 Follow Up at
regular
intervals is
must for
ensuring
conformity
on feedbacks
Create the
Learning
Environment
Separate
area for
training
sessions,
modern
technology.
Team
leaders
Team
members
1-04-
2018
08-04-2018
Ensuring
Transfer of
Training
Resources
will differ as
per the
profile of the
staff
Concerned
teams lead
Concerned
teams
members
10-04-
2018
15-04-2018 The
resources are
required to
maintained
and made
available as
per the
profiles of

Training and Developing Environment
the staff that
are required
to get
training
sessions
Developing
and
Evaluation
Plan
Monitoring
and
supervising
staff
Management
authorities
Team
leaders
and other
staff
16-04-
2018
30-04-2018
Select
Training
Method
Availability
of options of
training
methods and
the staff.
Professionals
and training
heads
Team
leads and
members
01-05-
2018
07-04-2018
Develop and
Deliver the
Program
Management
staff, and the
team leads
Training
heads and
HOD’s
Project
plan
developing
team
08-04-
2018
15-04-2018
Monitor and
Evaluate the
Program.
Monitoring
and
supervising
staff
Management
authorities
Team
leaders
and other
staff
16-04-
2018
30-04-2018

Training and Developing Environment
Conclusion
After summing up the above analysis it has been analyzed that communication process is an
essential part for success and growth of the business organization and hence training and
development of same is required to be done significantly in BHP Billiton. After analyzing the
given scenario the term globalization has been chosen as it has various impacts on the training
and development process of an entity.