CIS8011-Assignment 2: Biometric Security for Bank of Queensland

Desklib provides past papers and solved assignments. This report analyzes biometric security implementation for Bank of Queensland.

CIS8011- Assignment 2
Strategy Plan
1

1. Executive Summary
This report is related to the implementation of the process of "Biometrics" for enhancing the
security. The Bank of Queensland which is a bank of Australia that serves people from last
several years but faces problems due to lack of security aspects. The implementation of Iris
Scanners, Fingerprint scanners is some of the biometric methods that would be utilised for the
customer base in order to facilitate efficient identification and recognition of authorized users.
The use case depicts the design thinking involved in the implementation of “Biometric” process
(Naiman 2016). The cost-benefit analysis of the project and the roadmap for the service
representation will also be provided outlined in this report. Being the Chief Technical Officer
(CTO), the responsibility is to assess the “Biometrics” and produce a feasibility report that helps
in understanding the requirements for implementing the biometric technology. The value
proposition of the project will also be provided (Stanford 2013).
2

Table of Contents
1. Executive Summary.................................................................................................................2
2. Introduction..............................................................................................................................5
3. Using Design Thinking as the methodology develop an implementation plan to take the
product from a concept through to a prototype and then onto a minimal viable product................6
3.1 Implementation Plan..............................................................................................................6
4. Apply the different steps in the process to “Biometrics”.......................................................10
4.1 Outline the design thinking process.....................................................................................10
4.2 Steps for applying in the “Biometric” process.....................................................................13
4.3 Product/services roadmap and minimal viable product/services/process for “Biometrics” 14
4.3.3 4.3.1 Technology roadmap for “Biometrics”..........................................................14
4.3.4 4.3.2 Minimal viable product (MVP) for “Biometrics”..........................................16
4.3.3 Use Case/Hypothesis...............................................................................................17
4.3.4 4.3.3 Cost-benefit analysis.......................................................................................19
5. Recommendation & Conclusion............................................................................................21
6. References..............................................................................................................................22
3

Table of tables
Table 1: Use Case Description........................................................................................................9
Table 2: 5 W's and 1 H..................................................................................................................12
Table of Figures
Figure 1: Design thinking process steps..........................................................................................6
Figure 2: Design thinking Mindsets................................................................................................6
Figure 3: Framework for design thinking......................................................................................11
Figure 4: Biometric process Roadmap..........................................................................................14
Figure 5: Steps involved in delivering a cost-benefit analysis......................................................16
Figure 6: Cost-Benefit analysis.....................................................................................................17
4

2. Introduction
The objective of this report is to analyse the process for “Biometrics”. The steps for applying in
the “Biometric” process will be provided in this report. The use case diagram representing the
functionality of the project will also be provided with the help of an effective tool. This report
will determine the security vulnerabilities associated in the operations of Banks of Queensland
(BQ). This report will perform an effective feasibility analysis of the biometric process and
prepare a use case diagram for representing the business activities in an appropriate way. The
suitability of this process has been made approved from the Assignment 1 that ensures that this
biometric process is suitable to be used by Banks of Queensland for enhancing the security
(Bajpai & Johari 2017).
This analysis of the cost/benefits of this process will also be performed and roadmap of services
will also be implemented for Biometrics process. The report will be outlined properly and the
implementation of this project will be provided with the use of design thinking that leads to
innovation. The design thinking process applied to the process of “Biometrics” will be presented.
The viability of the project is validated and recommendations are provided in order to make
enhancement in the implementation process and security aspects of the Biometrics in Banks of
Queensland (Naiman 2016).
5

3. Using Design Thinking as the methodology develop an implementation plan to take
the product from a concept through to a prototype and then onto a minimal viable
product.
Design thinking is widely adopted in order to bring innovation through the creation of products
that have great end-user value. Basically, for bringing a great change in the BQ and successful
implementation of strategies, design thinking is utilised.
3.1 Implementation Plan
The implementation plan for the design thinking process involves the following steps:
Empathize: It is required to gain complete knowledge regarding the customers who are going to
use this technology, the requirements of the biometric process would be made clear.
Define: As per the requirements of the user, the viewpoint is developed that facilitate in defining
the requirement of the biometric process which would result in enhancing the security (Stanford
2013).
Ideate: The proper analysis is performed, SWOT analysis can be done and after complete
brainstorming, bring innovative ideas that facilitate in fulfilling the user needs (Bajpai & Johari
2017).
Prototype: The innovative ideas that have been come up are well represented.
Test: The evaluation of the prototype and proper assessment is done in order to validate the ideas
that help in bringing a great change in the organization (Kowark et al. 2014).
6

Figure 1: Design thinking process steps
(Source: Author 2019)
7
Empathize
Define
Ideate
Prototype
Test

Figure 2: Design thinking Mindsets
(Source: dschool 2013)
Initially, the idea is developed and further using prototype, the viable product is created. The
mindsets are developed that involves the proper analysis of customer needs, development of
innovative ideas and thinking regarding: For whom you are solving the problem, What are the
customer requirements, How these needs can be satisfied, Why the work significant and so on
(Bajpai & Johari 2017).
8

In this design thinking process, the prototype is used. Prototyping facilitates in turning ideas into
the real world. The physical form of anything is considered a prototype. The success of the
prototype depends upon the people interacting with them.
Further testing is performed and solutions are found that are capable of contributing to the
growth of BQ (Khatun et al. 2017).
9

4. Apply the different steps in the process to “Biometrics”
4.1 Outline the design thinking process
Strategy does not only include commitment, but also the imposed policies, behaviour that
facilitates in effective accomplishment of targets. Innovative strategy help in bringing digital
innovation and complexity is incorporated into the decision-making of managers with the help of
Cynefin Framework (Kowark & Plattner 2012).
There are certain principles that should be followed for design thinking framework.
 There should be concentration on the experiences of users, their behaviour would be
observed for making conclusions (Kowark et al. 2014).
 Creation of models in order to scrutinize complex issues and with the help of prototypes,
validation, verification and refining is performed.
 The failure needs to be tolerated and as the process is iterative therefore when the process
implemented, again and again, the chance of failure gets reduced.
 Simplicity is embraced and considerate resistant is revealed (Islam & Rahman 2015).
In order to implement any process, there high-level, mid-level and long-term strategies that
should be implemented.
High-level strategies: The QB should implement several high-level strategies that involve
conducting the research and finding the best-fitted solution for enhancing security. The three
strategies are of enhancing awareness that involves brand development, the further community is
build and further publicity is generated. These strategies would contribute to the increased
revenues of the QB and these strategies discussed are interrelated to each other and help in
driving the outcome for one other.
Mid-level strategies: It is the goal-oriented strategy facilitate in development and
accomplishment of QB objectives. The group of individuals is developed through this strategy. It
involves blogging, twitter, facebook, email and links (Lindberg et al. 2012).
10

The biometric plan is build up and implemented for enhancing the level of security and
enhancing the satisfaction of customers.
Low-level strategies: the final strategies used for implementing the biometric process involve
the selection of one of the mid-level methodologies. With the use of this strategy, QB will
accomplish the increased revenues and enhances the contentment level of the customers.
The QB is utilised the digital innovation and design thinking process for implementing the
biometric process, in order to accomplish this target of high-level security the bank would be
considered the 5Ws and 1H that are discussed in table 2 (Islam & Rahman 2015).
Table 1: 5 W's and 1 H
Who Who includes the individuals working in the QB and its customers
When When includes the period of time involved in attaining the target of business
What What includes whatever the tasks that should be implemented
Why Why includes the purpose for what reasons biometric process is implemented into
QB
Where Where includes the location and position where the biometric process should be
performed.
How How includes the implementation of biometric technology that facilitates in
fulfilling the business requirements
11

Figure 3: Framework for design thinking
(Source: creativity at work 2016)
This Figure representing the framework for design thinking includes the following:
 Discovery
 (Re)Frame opportunity
 Incubate
 Ideate
 Evaluate/refine ideas
 Rapid prototype/ test
 Deliver
 Iterate and Scale
12