BIT357 Business Analysis: Logistics Industry Report & Diagrams

This document presents a comprehensive business analysis report centered on a logistics organization, adapting a generic case study to a specific industry scenario. Part A involves critically analyzing business problems within the chosen logistics context, including a SWOT analysis, organization and stakeholder maps, and business/system use case diagrams. Part B delves into detailed system analysis, featuring use case descriptions, class and object diagrams, state machine diagrams, and As-Is/To-Be BPMN models for process improvement. The report evaluates activity classifications, cycle time efficiency, and proposes changes via an issue register, ultimately aiming to enhance the logistics organization's operational effectiveness. This student-contributed assignment is available on Desklib, where students can find a wealth of study resources including past papers and solved assignments.

Business Analysis

Table of Contents
1 Introduction.......................................................................................................................2
2 Part A.................................................................................................................................2
2.1 Industry Scenario and Business Problems..............................................................2
2.2 SWOT analysis...........................................................................................................3
2.3 Organization Diagram and Stakeholder Map........................................................4
2.4 Context Diagram.......................................................................................................5
2.5 Business Use case Diagrams.....................................................................................5
2.6 System Use case Diagrams........................................................................................6
3 Part B.................................................................................................................................7
3.1 Use case Description for all Systems........................................................................8
3.2 Class and Object Diagram......................................................................................10
3.3 State Machine Diagram..........................................................................................11
3.4 As- Is Diagram.........................................................................................................12
3.5 Activity Classification and Evaluation..................................................................13
3.6 Cycle time efficiency................................................................................................14
3.7 Issue Register and Proposed Changes...................................................................14
3.8 Proposed To-Be Diagram BPMN Model...............................................................15
4 Conclusion.......................................................................................................................16
References...............................................................................................................................17
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1 Introduction
Main aims of this project to prepare the business analysis report for chosen organization.
Here, we are choosing the Logistics organization. The following aspects are included in the
project requirements such as state machine diagram, business use case diagram, class
diagram, package diagram, structure diagram, activity diagram, decision table and system use
case diagram. These requirements are will be discussed and analysed in detail.
2 Part A
2.1 Industry Scenario and Business Problems
Here, we are choose the one industry to perform the process by using the help desk office
that handles requests from the clients that are employees and various stake holders of a
company. Here, we are picking the logistics association process that performed by utilizing
the assistance work area office. Organization as a business results from the extending
eccentrics of giving makers materials and transporting out items. Organization associations
generally speak to extensive specialist in the transportation, circulation, putting away and
packaging of things. Assembling associations regularly use outside relationship to execute
organization limits. This empowers makers to base on the middle business of Manufacturing.
Assembling associations routinely require some organization machine to work authentically,
yet they may redistribute an extensive part of the organization limits not clearly associated
with assembling works out (Anari and Kolari, 2012).
This task means to separate the ABC Company in light of the way that is the one of
coordination's organization. This organization is a British global market chain. In word, it is
situated as the third most important retailer as a result of its preferences and it is similarly has
stored second most prominent retailer position on earth for its compensation. It is accessible
in 12 nations among Europe and Asia (Brock, 2017). The ABC advance towards the changing
into the UK most prominent grocery store chain and it essentially changed the nation's market
business. It is like way dispatches the club card point that is cardholders are can gather the
one club card point for each one Europe they spend in the ABC Store and Website. This
technique is utilized to empowers the relationship to gather the information on buy direct of
clients and use it to makes the changed offers and lead the focused on help battles. This
organization must be contribute the customer support and decreases the promoting utilization
in light of the way that the present offers are does not reduces the exhibiting use.
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2.2 SWOT analysis
The firm has endeavoured an examination to take information through natural
examination and has perceived the private characteristics and inadequacies and also the
external possibilities. The SWOT analysis for logistics organization is illustrated as under
(Bumblauskas et al., 2017).
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2.3 Organization Diagram and Stakeholder Map
Organization diagram for logistics organization is illustrated as under (Carlberg, 2010).
Stakeholder Map for Logistics organization is illustrated as below (Fosso Wamba, 2017).
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2.4 Context Diagram
A context diagram, a portion of the time called a level 0 data stream layout, is pulled in
demand to describe and illustrate the cut off points of item's system. Additionally, it
recognizes information streams among the structure and the external substances. Entire
framework process is showed up as a solitary procedure. Context diagram for Logistics
organization is demonstrated as below (Huffman and Whitman, 2015).
2.5 Business Use case Diagrams
The business use case’s real components diagram are illustrated in the following figure
(Jacka and Keller, 2013).
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It is seen that, both the business utilize case and what's more the business on-screen
character won't be described dependent on the measures of UML. Henceforth, it is required to
either make utilization of certain UML strategies which encourages or one needs to utilize
their own business portrayal strategies (Johri, 2010).
2.6 System Use case Diagrams
For determining the following, the System Use case diagrams are used:
• External requirements, that are necessary for the system based on the plan or
investigation (subject) - for catching the assumptions of the system;
• Benefits provided by the subject –the capacity of what system can do;
• Requirements predefined the subject postures based on certain conditions – With
the help of characterizing on how the condition must be connected with the
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subject, such that it has the capacity of playing its administration role (Kumari,
2018).
System Use Case diagram for Logistics Organization is illustrated as under.
3 Part B
Here, we are picking the coordination’s association process that performed by utilizing
the assistance work area office since it has in excess of 1000 customers and it solicitations
might be a business procedure identified with inquiry like preparing a client after deals
demand or Information Technology based issues which the client has the demand of access
that ask for should be dealt with as indicated by the association need and type which is
ordinary, earnest and basic. The current help work area office process is incorporates either
that the customer can make a call to ask the important assistance from the work area or he
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should send an Email, which asks for a similar help. It has staffs, Level - 1 staff are
accustomed to settling the known issues and basic demand and those staffs are has the year
encounters (Paul, Cadle and Yeates, 2014).
This organization gives hour based expense of Level - 1 staff part i.e., AUD 40. On the
off chance that Level - 1 staff doesn't know about the issue's answer for the demand which
was sent to exceedingly experienced staff that is Level - 2 staff. This office three staff
individuals for Level - 2 and it pay hour based expense of Level - 1 staff part i.e., AUD 60.
Level - 2 staffs are utilized to get the demand and assesses the issues to allocates the staff on
need level. When staff individuals are relegated to get demand to determine the issues. After,
the enrolment of the demand is done, the undertaking is to track the framework. This
framework is utilized to store the subtle elements of customer name that is who produced the
demand, need level and demand points of interest.
3.1 Use case Description for all Systems
Actor: Customer
The customer actor is used to place the order, cancel the order and view the billing statement.
It is shown below.
Use Case Name: Logistic Department Manager
The logistics department manager is used to arrange the delivery and print the logistics
reports to provide the products for a customer (Polyvyanyy et al., 2017).
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Use Case Name: Customer Service Assistant
The Customer service assistant is used to create the customer order.
Use case name: Regional Manager
The regional manager is used to generate and print the statistic report.
Use case Name: Help disk management
The help desk management use case is used to provide the support for logistics management.
It is illustrated as under.
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3.2 Class and Object Diagram
Class and object diagram for logistics organization is illustrated as under (Power et al., 2018).
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3.3 State Machine Diagram
Process flow diagram for Help desk Logistics organization is illustrated as below (Seddon et
al., 2016).
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