BIZ101FC - Annotated Bibliography: Instant Messaging Strategy

This annotated bibliography presents a collection of five sources relevant to implementing instant messaging and digital communication strategies within organizations. The sources, including academic articles and journals, explore the impact of instant messaging on employee outcomes, social capital, online research methodologies, and doctor-student communication. Additionally, the bibliography covers the use of discussion forums in online education and the benefits of chat-based communication for workforce productivity and flexible work environments. Each entry provides a summary of the article's main points and its relevance to understanding the advantages and challenges of integrating digital communication tools in business settings. This resource is useful for students studying business communication and seeking to develop effective digital communication strategies.

Running head:IMPLEMENTING INSTANT MESSAGING – ANNOTATED BIBLIOGRAPHY
IMPLEMENTING INSTANT MESSAGING – ANNOTATED BIBLIOGRAPHY
Name of the Student
Name of the University
Author Note

1IMPLEMENTING INSTANT MESSAGING – ANNOTATED BIBLIOGRAPHY
Sheer, V. C., & Rice, R. E. (2017). Mobile instant messaging use and social capital: Direct
and indirect associations with employee outcomes. Information &
Management, 54(1), 90-102. Available at DOI: 10.1016/j.im.2016.04.001
Sheer and Rice (2017) in the article entitled “Mobile instant messaging use and social
capital: Direct and indirect associations with employee outcomes” attempts a discussion on the
issues that are presented due to the influences of the usage of the instant messaging within the
organization on the positive results of the employee performance. The article discusses the
importance and the positive effects of the use of instant messaging in order to communicate
within the organization. The article is helpful for the study on organizational communication
since it helps in understanding the ways in which the introduction of instant messaging
influences the performance of the employees of the organization. The article states that the
implementation of instant messaging within the organization also helps in boosting the job
satisfaction of the employees who have been serving the institution. The article majorly discusses
the finding that was obtained from the responses of 245 real-estate agents who have been using
instant messaging in order to deal with the increase in the social capital of the organization.
Oseni, K., Dingley, K., & Hart, P. (2018). Instant messaging and social networks: the
advantages in online research methodology. International Journal of Information
and Education Technology, 8(1), 56-62. Available at DOI:
10.18178/ijiet.2018.8.1.1012
Oseni, Dingley and Hart (2018) in the article entitled “Instant messaging and social
networks: the advantages in online research methodology"sheds light on the several advantages
of the use of advantages of instant messaging and the social networking within the multitude of
the business organization that has been operating within the given international markets. The

2IMPLEMENTING INSTANT MESSAGING – ANNOTATED BIBLIOGRAPHY
article is taken from a scholarly source and thus can be termed to be an authentic source for the
derivation of the information for the future researches. The article argues that the use of instant
messaging helps in the development of the cognitive skills of the employee as well as helps in
the improvement of the learning processes of the employees. The implementation of the instant
messaging within a business organization tends to help in the development as well as the
maintenance of the interpersonal relationships that are to be maintained among the employees of
the organization so as to improve the overall performance of the given company thereby help in
improving the competitive advantage in the international and local markets.
Hossain, I. T., Mughal, U., Atalla, B., Franka, M., Siddiqui, S., & Muntasir, M. (2015).
Instant messaging–one solution to the doctor–student communication?. Medical
education online, 20. Available at DOI: 10.3402/meo.v20.30593
Hossain et al. (2015) in the article entitled“Instant messaging–one solution to the doctor–
student communication?" discusses the advantages of the use of the instant messaging in the
chatrooms or the interpersonal communication that takes place among the organizational
employees. The article in discussion assists the future researchers through the development of the
researches on the advantages of implementing the instant messaging techniques within the
workplace and suggests the usefulness of implementing the techniques in the improvement of the
organizational performance. The article has been included as a part of the medical journal that
has been published by the governmental bodies and thus can be considered to be an authentic
source of information. The article majorly highlights the fact that instant messaging techniques
have proved to be extremely helpful in the sharing and exchange of the information in times of
the critical medical operations. The instant messaging had helped the medical institutions to
reduce the cost of the infrastructure required for the communication within the hospitals.

3IMPLEMENTING INSTANT MESSAGING – ANNOTATED BIBLIOGRAPHY
Perera Lluna, A. (2018). Applying learning analytics to students’ interaction in business
simulation games. The usefulness of learning analytics to know what students really learn.
Computers in human behavior, 1-13.
The article by Perera Lluna (2018) throws light upon the usage of the discussion forums
in the communication system. The evolution of the discussion forums has largely been used for
the purpose of online distance education. People who are engaged in business management
activities often have to undergo certain levels of discussions for operational activities. It is for
this reason that the online discussion forums are needed. Often the employees have certain
queries or doubts that they want to clarify. In order to do that, the employees have to often carry
on a live conversation with their seniors, co workers and also their managers. The discussion
forums help them to carry on the conversation with many different people at the same time. In
other words the chat can be initiated from one end and then many other people can join in the
same. This will help in making the discussion process enriching and also knowledgeable.
Employees taking part in the chat process, will be able to exchange their views and their
opinions with so many people at the same time. This will speed up the process of online
discussion and the exchange of valuable information will take place .

4IMPLEMENTING INSTANT MESSAGING – ANNOTATED BIBLIOGRAPHY
Attaran, M., Attaran, S., & Kirkland, D. (2019). The Need for Digital Workplace:
Increasing Workforce Productivity in the Information Age. International Journal of Enterprise
Information Systems (IJEIS), 15(1), 1-23.
Attaran, Attaran & Kirkland (2019) throws light upon the usefulness of the chat based
discussions that help in making the communication much easier. This is because there are many
employees who might find it difficult to talk over the meetings or the conferences in the verbal
medium. Often there is a lack of sufficient data present within the employees. However while he
meeting or the communication is going on around via the non verbal or the chat mediums, the
employees can have all the data at their disposal this helping them to carry on with their work
properly. This digital form of communication helps to speed up the rate at which the work is
done. This chat based framework also helps the companies to give a flexible work environment
for their employees living far from the office. This helps companies to get connected with
employees or other experts living in the overseas regions. Private chats can also be carried on
within the companies so that there is no lack of any kinds of private data. Thus the chat based
communication methods can be of great use while carrying on any private chats. This is also a
very easy medium for the employees to understand that the information from the company
website while they are trying to chat and solve the customer complaints on the chat mediums.

5IMPLEMENTING INSTANT MESSAGING – ANNOTATED BIBLIOGRAPHY
References
Attaran, M., Attaran, S., & Kirkland, D. (2019). The Need for Digital Workplace:
Increasing Workforce Productivity in the Information Age. International Journal of Enterprise
Information Systems (IJEIS), 15(1), 1-23.
Hossain, I. T., Mughal, U., Atalla, B., Franka, M., Siddiqui, S., & Muntasir, M. (2015).
Instant messaging–one solution to doctor–student communication?. Medical education
online, 20. Available at DOI: 10.3402/meo.v20.30593
Oseni, K., Dingley, K., & Hart, P. (2018). Instant messaging and social networks: the
advantages in online research methodology. International Journal of Information and Education
Technology, 8(1), 56-62. Available at DOI:10.18178/ijiet.2018.8.1.1012
Perera Lluna, A. (2018). Applying learning analytics to students’ interaction in business
simulation games. The usefulness of learning analytics to know what students really learn.
Computers in human behavior, 1-13.
Sheer, V. C., & Rice, R. E. (2017). Mobile instant messaging use and social capital:
Direct and indirect associations with employee outcomes. Information & Management, 54(1),
90-102. Available at DOI:10.1016/j.im.2016.04.001