BizOps Enterprises: Planning & Implementation of Dev Program

This document presents a comprehensive project solution focused on developing and implementing a professional development program at BizOps Enterprises. It defines the project's scope, vision, mission, values, and objectives, identifying key stakeholders and outlining the line of authority. The solution details relevant company policies and procedures, including those related to professional development, budgeting, supplier management, and anti-discrimination. It covers planning and implementation strategies, emphasizing management, monitoring, and risk management policies. A detailed work plan is provided, along with strategies for ensuring a smooth transition. The document also highlights the importance of team meetings and outlines their agendas, focusing on motivation and achieving the project scope. This project aims to enhance the skills and knowledge of retail sales staff across multiple outlets in Tasmania and Victoria, aligning with BizOps' commitment to customer service, staff development, teamwork, and business growth.

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Project Work at BizOps Enterprises

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Table of Contents
Define the project.......................................................................................................................3
Scope......................................................................................................................................3
Vision.....................................................................................................................................3
Mission...................................................................................................................................3
Values.....................................................................................................................................3
Objectives...............................................................................................................................3
Key Stakeholders...................................................................................................................3
Line of authority.....................................................................................................................4
Company Policies and Procedures.........................................................................................4
Professional Development Policy......................................................................................4
Budgeting and Financial Planning Policy..........................................................................4
Supplier Policy...................................................................................................................4
Anti-discrimination Policy.................................................................................................5
Planning and Implementation....................................................................................................5
Management and monitoring.................................................................................................5
Risk management policies......................................................................................................5
Work plan...............................................................................................................................5
Assurance of smooth transition..............................................................................................6
Team meetings and agendas.......................................................................................................6

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Define the project
Scope
A professional development program that will include a staff of retail sales will be developed
and delivered across many retail outlets in the region of Tasmania and Victoria.
Vision
The vision of BizOps is get recognition from customers as a manufacturing and retail pioneer
of certain exclusive products.
Mission
The primary mission of the company is to develop its own brand and providing its customers
with great quality as well as innovative services and products. The mission of BizOps is
supported by certain aspects. It aims towards meeting and fulfilling the changing demands of
its customers and delivering personalized and quick services to them. The company looks
forward towards hiring the best staff for its operations, which is both, professional as well as
enthusiastic towards their jobs. BizOps aims to provide clean environment friendly products
and services to its customers. For such, they have adopted work practices that are sustainable
and have undertaken consistent improvement in their business operations and processes.
Values
For BizOps, their customers are the most vital part of their business, so they always aim at
providing the best customer service. The staff and people are their pillars of success. The
company believes that if work is done together by people, more can be achieved. BizOps’
brand reflects its exclusivity and it believes that its future is dependent on what they do and
are at present. Hence, it can be said that the values of BizOps are, Customer service, staff,
teamwork, market identity and business growth.
Objectives
BizOps would meet its commitments by the contribution of the proposed program of
professional development. BizOps also has certain corporate liabilities as a PCBU under
significant work safety and health legislation. This would include a responsibility of caring
about its customers and providing them with first aim and medical services if needed.
Key Stakeholders
The key stakeholders of the company would include the project management team, the
Victorian Training and Development Coordinator, who would play the role of Project

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Manager, and the Training officers. The training officers would include Bentley Grattan, who
is the Senior Training Officer of VIC/TAS, Darcy Nills who is the also a Training Officer of
VIC/TAS, Chris Wilkinson who is a secondary retail training specialist, Judy Prlic who is
also a retail training specialist and is positioned on the basis of a contract, and finally the First
aid trainer who is positioned to be contracted or outsourced. The training officers would
report to the Human Resource Manager, Gina Harris.
Line of authority
Sayo Yoshida, who is the Managing Director of the Human Resources will approve the scope
statement; Gina Harris, who is the Human Resource Manager, will approve the changes in the
project; Gina Harris will also approve the financials of the project; finally, Bentley Grattan,
who is the senior training office of VIC/TAS will accept and approve the deliverables of the
project.
Company Policies and Procedures
Professional Development Policy
The need of the employees to be given with opportunities for acquiring extra skills and
knowledge as a part of the development of their careers is recognized by BizOps enterprises.
Budgeting and Financial Planning Policy
Overseeing and forecasting the budgets of the organization and ensuring that the enterprise is
operating within a framework that is sustainable and responsible is one of the primary
responsibilities of BizOps.
Supplier Policy
While choosing and managing the suppliers of the company, there are certain guidelines that
should be followed by BizOps’ employees. A supplier should be selected on the basis of their
knowledge about products and services, the enterprise should be kept updated by these
suppliers, the staff is expected to do the preparation and usage of preferred suppliers. In case
of no preference of suppliers, they should be selected on the basis of priorities. In case the
supplier is an ongoing supplier, it should be ensured the agreement of service is at place. The
suppliers should be regularly monitored against the priorities of the enterprise.
Preferred suppliers should be used for online purchases and the evaluation of new suppliers
must be done by the usage of the procedures of BizOps suppliers.

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The terms of payment should be negotiated before any kind of purchases, it should be
ensured that the suppliers are paid on agreed terms, and the suppliers should be immediately
communicated regarding any issues. The products should also be insured against any sorts of
damage or theft.
Finally, good relationships should be maintained with the creditors. This can be done by
meeting the primary suppliers on a regular basis for discussing about the progress of the
enterprise regarding the products and services of the suppliers. At times when suppliers are
not paid on time, the enterprise should make sure that the processes and contact information
are in place.
Anti-discrimination Policy
At the enterprises of BizOps, equality should be applied to each aspect of the work life, as it
is a fundamental right. The company is committed towards making sure that all the workers
are treated with dignity and respect. They also make sure that every employee gives
maximum contribution for meeting all the requirements of work safety and health, anti-
discrimination and opportunity for equal employment. All the employees of the company are
ensured of feeling included and safe at the workplace.
Planning and Implementation
Management and monitoring
The various commitments of the company are, to deliver personalized and quick services to
its customers, to employ and hire the best staff who are enthusiastic as well as professional
towards their jobs, to provide a program for professional development of its employees
annually. Hence, being the project manager, the workers would be managed and monitored as
per the objectives of the firms. The workers would be assigned in different teams as per their
skills and abilities. Each team would be associated with an achievable SMART goal that
would help in overcoming the motive of the firm.
Risk management policies
Adherence to the risk in the project would be done in the structured manner of four steps,
identifying, evaluating and mitigating the event. In the associated projects, the risk of
misleading workforce and non-maintenance of the objectives and scope of the project would
be analyzed and evaluated through the three mentioned steps. Such steps would help the frim
to overcome the challenges.

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Work plan
The work plan associated with the project would comprise of the following:
Plan Week 1 Week 2 Week 3 Week 4 Week 5
Frame the
objectives
Hold team
meetings
Divide
workforce in
teams
Achieving of
team target
Analyzing
performance
Achieving
results
Assurance of smooth transition
In order to maintain the smooth functioning of the work plan, specific rewards and
recognitions would be provided to the workers, who would compete for striving the best
performance.
Team meetings and agendas
Team meetings would be held before the framing of the sub-category teams. After that, every
team would attend weekly meeting in order to overcome their target and analyze the success
rate. The agenda of the meetings would be motivation and mission to achieve the project
scope.