Contribute to Organisation Development: BizOps Plan

This report presents a comprehensive business plan for BizOps, an Australian retail company facing customer dissatisfaction and sales challenges. The plan focuses on integrating retail outlets with online sales to achieve a 15% sales growth target. It outlines company goals, key personnel roles, and stakeholder engagement strategies, including communication and feedback mechanisms. The report details a timeline with milestones, resource allocation, and risk assessment, including the potential costs and benefits of the development program. An implementation plan is provided, emphasizing the importance of adapting to market trends and incorporating legislation related to the plan. The analysis includes strategies to gather stakeholder feedback, team development roles and responsibilities and implementation plan to convert strategies into action for the company to achieve its goals. The plan also addresses resource allocation, potential risks, and financial projections, providing a framework for enhancing BizOps's profitability and market sustainability.

Contribute to
Organisation
Development

Table of Contents
INTRODUCTION...........................................................................................................................1
1. Company Business Plan .........................................................................................................1
2. While senior management is considering development plan, there are other documents to
ensure .........................................................................................................................................6
CONCLUSION ...............................................................................................................................8
REFERNCES ..................................................................................................................................9
.......................................................................................................................................................10

INTRODUCTION
In every organisation, their main motive and objective is to obtain maximisation of profit
with the optimum utilisation of resources. In regard of this, to be successful and remain in
business , both profitability and growth are important as well as it is necessary to survive and
remain attractive to customer and investors. In attaining the same, there are two main key drives
i.e. best quality of product and effective attitude of employees towards customers which leads an
organisation to attain high proficiency ratio (Bernon, Cullen and Gorst, 2016). Therefore, an
effective sales growth bridge the gap between potential customer needs and the products or
services which an organisation offers to satisfy client demands or interest. This report is based on
BizOps enterprise which is situated in Australia and they operate 150 retail outlet as well as
online services. However, they undergoes with an issue that its customers are not satisfied with
their company's services which impacts its sales growth. In this assessment, develop a company
business plan to integrate retail outlet with online sales as well as provide best solution to
improve overall performance of company.
1. Company Business Plan
Every organisation desires to sustain in the marketplace for longer period of time in order
to gain competitive advantage, for that an impressive and productive sales plays a key role in
building of loyalty and trust between customer and business. In current scenario, there is high
level of competition among companies which directly impact firm's decision making as well as
its profitability ratio. However, today in this competitive world majority of the customers prefers
online shopping because of various advantages i.e. it saves time, cost and money. Moreover, e-
commerce channel enable the firm to reach all potential customers and improves the satisfaction
level of company. In regard of this, BizOps is one of the growing company in Australia but it
faces issues in improving the volume of sales (Bronnenberg and Ellickson, 2015). However, it is
noted that its customer are nor satisfied with their service as they find unbiased nature. Along
with this, customers are not able to match the prices because of different pricing of product in
retail outlet and online which creates negative perception among customer towards BizOps and
it results in low productivity and profitability ratio. Therefore, in order to overcome this issue
and to create a integration between retail outlet and online sales, they develops a company
business plan which is described below:

Goal/Objective:
BizOps main goal is to improve their sales growth by 15% and become the lead retailer
for green and sustainable solution among Australia competitive marketplace with a high and best
quality of products and services to retain their customers. In attaining the same, they should
provide detailed and accurate information about company on their website so that customers
don't get confused and hold back themselves from buying a product from BizOps enterprise.
Moreover, they should provide same pricing for product in retail outlet as well as in online in
order to tackle the issue of miscommunication by employees to customers.
Key personal and their roles
Some of their main workforce who provide proper guidance and direction in order to
accomplish organisational goal in an effective manner. However, BizOps key personal are as
follows:
Chief Executive Officer: It is the highest ranking executive in BizOps who coordinates
the entire business function of company (Brulin and Svensson, 2016). Thus, they contain some
main responsibilities which they must carry out in firm's business operations i.e. to make major
corporate decisions, managing overall operations and resources of company as well as acting as
the main point of communication between board of directors and corporate operation.
Managing Director: Financial operations: In regard of BizOps, they should provide
strategic direction and oversee revenue policies and procedures including billing for revenue
generation.
Managing Director: Business operations: It signifies that they responsible for direction
and coordination of BizOps company. Therefore, they should coordinate and monitor expense
control, staff management, goods production, and department supervision in order to create
better working culture within BizOps premises.
Managing Director: Retail operations: It is a senior role in company which includes
overseeing production of goods and services. Thus, BizOps managing director make sure an
organisation is able to meet customer demand in aspect of quality and quantity and minimise
wastage of product to enrich firm's supply chain (Feenstra, 2014).
Managing Director: Human Resources: It is considered as crucial role as they concern
with selecting a right candidate for firm. Therefore, BizOps's human resource managing director

should hire or recruit a skilled or talented workforce which leads them to attain high productivity
and profitability.
Key stakeholders:
It is considered as one of the essential element in enhancing the firm's volume of sales
and profit margin in an effective and efficient manner. Hence, stakeholder is a person or group
who has an interest in a company and can either affect or be affected by business. Some of the
stakeholders of BizOps are employees, government, customer, public, investors who plays a
major role in enlargement of business growth. Since each of these stakeholders have different
expectation but they contains common goal i.e. generate profit.
Investors: They are the people who gives money to run business and also higher profit is
their major target. For this, BizOps should provide best product and service to gain market
stability and sustainability of business among industry (Hillman, 2014).
Customers: They are the centring point of company because BizOps cannot exists
without a great customer base. Therefore, for maintaining a balance between retail outlet and
online sales company should provide highest quality product for cheapest price and render best
customer support, fast delivery, new innovations, great after service for obtaining profit
maximisation.
Government: They are fully focus on legal aspects of company regarding their working
culture, reward system, product quality, customer service etc. which add value to customer and
enrich company's brand image. Therefore, BizOps required to run under legal framework which
creates positive attitude among customers towards company.
Employees: They are those category of individuals who determines success or failures of
company as they expects best salary, bonus, promotion and better working condition. However,
BizOps provides best working culture which enhance satisfaction level and performance of
company.
Public: They are the main source for promoting an organisation as they demands
community social responsibilities which enhance their life standard and improve their welfare in
an effective way.
Stakeholder communication strategy

In every firm, communication plays an integral role in building a better working
relationship within and outside of company. Some of the communication strategy which BizOps
can applies to enhance their relation with stakeholders are as follows:
Reporting: It enable the company to measure and manage employees performance and to
enhance their productivity. Therefore, BizOps manger should report project status and conduct a
meeting with sponsor and report all detailed information to stakeholders regarding safety, quality
etc. so that there it enable them to enhance their expectation to company.
Public relation and Marketing: In this, BizOps should develop an effective PR campaign
to build buy- in and enthusiasm for project and the deliverables (Kinsara and et. al.,2015).
Purposeful communication: It is considered as hard work and needs to be carefully
focused on stakeholders matters at any point of time. As with risk management, a regular review
of the stakeholders community is essential to reassess all current and future trend of BizOps in
order to improve their overall performance within an industry.
Strategies to gather stakeholders feedback
BizOps project mangers are responsible for strategic planning as well as to identify
stakeholders feedbacks and reaction towards company. Some of the strategy which BizOps can
imply to gather feedback from their stakeholders are as follows:
Schedule stakeholders team meetings: This meetings helps BizOps manger to
communicate and mange expectation with stakeholders in an effective way. Moreover, they
should plan to manage conflict by establishing rules for meetings such as encouraging
participation, keeping to an agenda, maintaining courteous behaviour, best quality of product in
an affordable price etc. This should be conduct on every month so that they can smoothly
function their work process without any hindrances (Mianabadi and et. al., 2014).
Use active listening over stakeholders conversations: In this, managers should take
initiative to listen to stakeholders and based on that make corrective course of action which
improves their morale efficiently.
Create Action Plan: In this, BizOps should make appropriate decision based on
stakeholders feedbacks or reviews and create a document that includes brief of problem
summary, business impact and list actions each project team member will take to address
stakeholders concerns.
Team Development Roles and Responsibilities

In regard of BizOps, their team leader should guide its group of employees in order to
complete their task within prescribed time limit. Moreover, leader should identify each
individual potentiality and according to that assign roles and responsibilities which encourage
them to put their full contribution towards the fulfilment of work in an effective way.
Proposed timeline with milestones
BizOps is aiming to increase their revenue by 15% (compared to previous 12 months) by
the end of financial year. Along with this, to maintain 15%annual profit level of revenue of all
products and services and reinvest 75%of profit back into business at the end of financial year.
Thus, they can achieve all these by adapting innovative and latest technology and by providing
high quality of product to customer which enhance customers satisfaction.
Outline of resources
In order to carry out their business operation effectively they should require effective
human resource or skilled workforce approx 10 employees as well as they should have adequate
finance in order to achieve their goal.
Outline of possible risk
There is a high level of competition among markets so BizOps should convey accurate
information to customer and provide effective service in aspect of delivering products. Along
with this, they should state same pricing on retail outlet product and online goods so that
customers doesn't get miscommunication regarding product (Morgan, 2015).
Evaluation of proposed development program
BizOps is surviving among competitive world where majority of the population prefers
online sales. Although, they are aiming for 15% growth or the end of financial year but for that
there are certain cost which incur during achieving their organisational goal. Their overall cost
for development program is approx 222,998,297, so for this they should consider certain risk
factor and take corrective course of action in order to attain high profitability ratio. Moreover,
they should create awareness about product among customer so that they should come to know
regarding BizOps service or products. Along with this, they should train their employees and
make them understand about the impact of online sales and good treatment towards customers
for enhancing their sustainability among competitive marketplace. According to their
development program, there is a possibility of attaining profit around 39,352,640.
Implementation Plan

Implementation plan is the process which turns strategies and plans into action in order to
achieve strategic objective and goals. However, this activity determines project success because
without it, strategic goals of BizOps remain unactionable. Therefore, it is necessary step for
BizOps to transforms strategical plan into action within a prescribed time limit in an innovative
and creative way. Although, they are aiming for 15% sales growth and capture more customer
interest towards their product. Thus, they should take initiative to analyse existing and emerging
trend of market and based on that adapt latest technology which lead them to increase their
productivity and enrich profit margin.
Legislation related to development plan
It refers to the preparation and enactment of laws by legislative body through its
lawmaking process as it involves evaluating, amending and voting on proposed laws and is
concerned with words used in bill to communicate the values, judgement and purpose of
proposal. Some of the legislation which BizOps implies in their business operation are as
follows:
WHS: It stands for Workplace Health and Safety and it also often referred as
Occupational Heath and Safety which involves assessment and reduction of risks that may
impact health, safety or welfare of those within workplace. Moreover, workplace safety is
regraded as important element for each and every employee in an BizOps, because all the
workers desires to work in a safe and protected atmosphere (Presbitero, Roxas and Chadee,
2016). Also, BizOps management should confirm with all its employees related to their daily
work and comfort. So, they should create awareness among superior regarding surrounding
hazardous, reduce workplace stress and update to supervisors about unsafe etc. By this, every
manpower will be healthy and fit and there will be less absenteeism among superior which
directly increase BizOps sales growth as well as productivity.
2. While senior management is considering development plan, there are other documents to
ensure
Process to resolve problems
There are several stakeholders which BizOps contains and each of them contains
different interest or expectation from company and the failure of meeting those demands, it
arises conflicts or disputes among stakeholders which directly impact firm's productivity and
decision making. Therefore, BizOps takes initiative to handle conflicts in order to enhance the

teamwork and to build a better relationship between employer and employee. The process of
resolving disputes which BizOps uses in their business operation and function are as follows:
Forcing: It is also known as competing process in which an individual firmly pursues
their own concern despite resistance from other person. In this there is a chance of win-lose
situation and risks demoralising team members but it provides quick decision to problem.
Win -Win ( Collaborating): It is refer as confronting the problem or problem solving.
Although, in involves an attempt to work with other person to find win win solution to problem
at hand- the one that most satisfies concerns of both parties. In this approach, they sees conflicts
resolution as an opportunity to come to a mutual beneficial result.
Compromising: It looks for an expedient and mutually acceptable that satisfies both
grieved parties thus it states as reconciling process. Along with this, they invites their team
members in problem solving and decision making process which generate positive attitude
among their employees and it enhance proficiency (Thompson and et. al., 2014).
Withdrawing: Under this approach, an individual neither pursues their own concerns nor
those of their opponent as they simply desire to withdraw or avoid from disputes.
Smoothing: It signifies an accommodating the concerns of other team member first,
rather than prioritising one's own issues.
From the above mentioned conflict process or technique, collaborating approach enable
BizOps to take effective and fair decision which improves team member morale and helps them
to put their full effort towards the attainment of productivity.
Process to manage possible conflicts
There are several reason behind arising conflicts within workplace, so it's a BizOps
manger's responsibility to take best strategic decision and build better relations among
employees. Therefore, BizOps leader should be transparent in communication and not be bias in
nature which results in less confusions, low conflict and reduce employees turnover rate which
add value to company's brand image. Along with this, superior should convey positive comments
regarding BizOps retail outlet and online sales service so that customers get more attracted
towards their product and enrich the firm's efficiency rate among other competitors.
Plan that outlines appropriate steps, corrective action and intervention for perceived problems
which may encountered through implementation of development program

Throughout the development of program plan, BizOps face issues regarding finance,
human resource, collaboration of teamwork etc. which hampers the entire work process of
company. Therefore, BizOps should take initiatory to examine the current market scenario as
well as identify customer demand that helps them to make best strategy for developing business
growth. Moreover, they should update with expenses which incur during implementation of plan
and informs the same to employees so that they also be careful regarding market condition and
put their effort to accomplish their goal in an efficient way.
Plan to monitor and evaluate effectiveness of development program as it is being implemented.
Once plan get implemented, it is the responsibility of BizOps manager to monitor or
supervise the performance of manpower by con ducting a meeting with its employees and also
include all of their stakeholders on a monthly basis. By this, they can gain clear picture of firm
process and can easily identify whether they are able to meet the standards, according to that
they make appropriate decision and achieve their goal i.e. integrating retail outlet with online
sales.
CONCLUSION
From the above stated report, it has been concluded that a productive sales of an
organisation allow them to accomplish high profit margin among competitors. Along with this, it
is the responsibility of company's manpower to create positive perception in customer mindset in
order to increase sales growth. Moreover, firm's manger should make them understand to its
employees regarding current market trend as well as maintain a better relationship with
stakeholders in order to achieve organisational goal or objective in an innovative and creative
style.

REFERNCES
Books and journals
Bernon, M., Cullen, J. and Gorst, J., 2016. Online retail returns management: Integration within
an omni-channel distribution context. International Journal of Physical Distribution &
Logistics Management. 46(6/7). pp.584-605.
Bronnenberg, B. J. and Ellickson, P. B., 2015. Adolescence and the path to maturity in global
retail. Journal of Economic Perspectives. 29(4). pp.113-34.
Brulin, G. and Svensson, L., 2016. Managing sustainable development programmes: A learning
approach to change. Routledge.
Feenstra, D., 2014. The Standout Business Plan: Make Irresistible-and Get the Funds You Need
for Your Startup or Growing Business. Journal of Applied Management and
Entrepreneurship. 19(4). p.116.
Hillman, D. R., 2014. Understanding multigenerational work-value conflict resolution. Journal
of Workplace Behavioral Health. 29(3). pp.240-257.
Kinsara, R. A and et. al.,2015. Advanced decision support for the graph model for conflict
resolution. Journal of decision systems. 24(2). pp.117-145.
Mianabadi, H and et. al., 2014. A new bankruptcy method for conflict resolution in water
resources allocation. Journal of environmental management. 144. pp.152-159.
Morgan, E., 2015. ‘Plan A’: Analysing business model innovation for sustainable consumption in
mass-market clothes retailing. Journal of Corporate Citizenship, (57). pp.73-98.
Presbitero, A., Roxas, B. and Chadee, D., 2016. Looking beyond HRM practices in enhancing
employee retention in BPOs: focus on employee–organisation value fit. The International
Journal of Human Resource Management. 27(6). pp.635-652.
Thompson, A. J and et. al., 2014. Examining the Development of a Social Media Strategy for a
National Sport Organisation. Journal of Applied Sport Management. 6(2).