Managing Accommodation Services: A Report on Blakes Hotel Operations

This report provides an in-depth analysis of managing accommodation services, using Blakes Hotel in London as a case study. The report covers various aspects of hotel operations, including the key roles within the housekeeping department, such as HR management and employee motivation. It emphasizes the importance of forecasting linen stock and other guest supplies to meet demand, detailing the difference between consumable and non-consumable items and the significance of budgeting. Furthermore, the report defines the interrelation between the housekeeping department and other departments like the front office, food and beverage, and conference and events. It also highlights the need for scheduling maintenance and repair work, including the roles of facilities managers, maintenance engineers, and security managers, and underscores the importance of security measures such as key card access, after-hours access, and alarm systems to ensure guest safety and build customer trust. The report concludes by summarizing the key findings and emphasizing the crucial role of accommodation services in delivering quality services and running a business effectively.

Managing
Accommodation
Services

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................1
TASK 1 (Covered in PPT)...............................................................................................................1
TASK 2 (Covered in PPT)...............................................................................................................1
TASK 3............................................................................................................................................1
P6 Key roles in the housekeeping department.............................................................................1
P7 Importance of forecasting linen stock and other guest supplies for meeting demand............2
P8 Define interrelation between housekeeping and other department........................................3
TASK 4............................................................................................................................................4
P9 Need of scheduling maintenance or repair work....................................................................4
P10 Security's importance in a chosen organisation...................................................................5
CONCLUSION................................................................................................................................5
REFERENCE..................................................................................................................................6

INTRODUCTION
Accommodation is the basic needs of domestic and international people and travellers.
Hospitality is consider as top sector in all over the world which attracts investment and foreign
exchange that helps to manage a economy. The important thing is to focuses on what people
wants and deliver them kind of products and services (Zhang, Bufquin and Lu, 2019). If a hotel
is able to provide better quality of services then customers get influence and make decision to
buy further more. This report is based on Blakes Hotel that is 5 star hotel in London, and
considered as one of the best hotel. The manager of such organisation are playing important role
who understand needs and provide services accordingly. Furthermore, it involves functions of
front office, key roles in housekeeping department and scheduling maintenance or repair work.
TASK 1 (Covered in PPT)
TASK 2 (Covered in PPT)
TASK 3
P6 Key roles in the housekeeping department
Housekeeping is considered as operational department in any hotel in which managers are
responsible for aesthetic upkeep of rooms, public area, cleanliness, maintenance and surrounding
that attracts customers and deliver them best quality of services. In Hotel Blakes, it is the
responsibility of manager to manage proper housekeeping and attracts customers by maintaining
hygiene factors they stay safe and healthy.
Managing HR concerns: Housekeeping are playing a role of managing HR concerns such
as to recruit, select and manage high turnover by satisfying the customers. In Blakes Hotel,
housekeeping managers are responsible to understand requirement of their employees and
manager all conflicts which they noticed that helps to retain the employees in hotels for long
term.
Employee motivation: In Blakes Hotel, housekeeping manager playing a role of executive
house keeper in which it fulfil employees demand and motivate them so all activities and
functions can be perform in effective time period (Prince, S. and Ioannides, 2017).
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Managing a multicultural team: The manager of housekeeping department in Blakes
Hotel, managers are managing their team and members by providing a clear suggestions which
have attracted them most and create interest to work more.
P7 Importance of forecasting linen stock and other guest supplies for meeting demand
The meaning of forecasting is to look ahead and complete the assigned task which have
allotted by management and executives. In other words, a process and systematic manner where
employees get ready to work and accomplish business goals. In Blakes hotel, housekeeping
managers are performing their roles in order to fill the requirement of linen stock and supply
product and services on the basis of consumption rate, completing task and activities. following
are the importance are as explained:
Managing and forecasting inventories: In Blakes Hotel, it is important for managers to
manage the forecast and linen stock which are available in organisation. This helps to place the
order and checking the availability of room as per customer demand for running a business
effectively (Roesch-Marsh, 2014).
Difference between consumable and non consumable items:-
Basis Consumable items Non-consumable items
Meaning An items and things in the form of
products that are easily
consumable faster and they are
prevented from perishing and
damage.
This involves services and things
which cannot be consume and
non-perishable.
Uses These items and product only
consumable at once then they
cannot renewable.
Items and products can be
consumable more than one time.
So they are reusable products.
Budget and control expense: For any organisation it is important that to forecast and
explore the budgets by estimating all expenses which are going to incurred. In Blakes Hotel,
finance manager are playing their role by forecasting the estimated budget and plans that helps to
spend the money accordingly (Leach, 2019).
Operating and capital expenditure
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Basis Operating expenses Capital expenses
Meaning Such expenses and cost are mean
which are occurring on the basis
of daily that help to run a business
effectively.
They are considered as long term
expenses which incurred at the time of
buying long term products such as
machines, land, etc.
Recording Operating expenses are collected
and recorded in the form of incme
statement, trial balance and
balance sheet which helps to
make profits.
Capital expenses are recorded in
company’s balance sheet by adding the
side of fixed assets.
Guest room cleaning : This is the another form of forecasting that is required to
maintain the cleaning services for customers. In Blakes Hotel, housekeeping manager are
responsible to get clean guest rooms, inspect rooms that all equipment are machines are running
properly or not. By this forecasting and safety customers get attracted to buy hotel services
effectively (Man and Kangas, 2019).
Environmentally friendly procedures for sustainable housekeeping – To run a
business there is require to maintain the environment good and friendly environment in order to
keep sustainable environment. The manager of Blakes hotel ensures that they are providing green
certifying cleaning products, biodegradable amenities and reducing the carbon emission that
helps to sustain the hotel business in competitive environment (Steingold, 2017).
P8 Define interrelation between housekeeping and other department
In Hotels, there are different departments who all are running their organisation by
maintaining good relationship between all department and functions. In Blakes Hotel, all
department have good relations as they coordinate and maintain the communication to operate
business effectively. The interrelationship between all department in housekeeping are as
defined:
Housekeeping with front office: Front office is main department from where customer
get inquiry and get solution of their problems by greeting. Housekeeping department is focusing
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on cleanliness and mopping and other services which are demanding by customers. Such
department are interrelated as front office of Blakes hotel greet their clients and maintain a
positive atmosphere and share with housekeeping department for further cleaning, dusting,
polishing furniture etc. so customer get proper structured room and well cleaned(Shay, 2019).
Coordination of food and beverage with housekeeping: Customers have different
choice and taste so it is important for food and beverage department to deliver choice food and
drinks to customers. Whereas housekeeping maintain proper information time to time that helps
maintain the hygiene food. There is interrelation between both function such as manager of
Blakes hotel are maintaining good relations by informing customers regarding food and beverage
that helps to attracts customers. They are communicating with each department and deliver that
kind of food products and services (Stephenson, 2019).
Coordination with Conference and events: In Blakes hotel, conference and event
manager coordinate with front office manager that helps to organise the events and programmes
for people who have collected. Customer get information with front office manager and then it
deliver message to event manager so, it can be organised effectively (Williams, 2019).
TASK 4
P9 Need of scheduling maintenance or repair work
For a business and hospitality industry it is required to scheduled regularly and make plans
that can help to run a business and accomplish the work effectively. If there is scheduled in
proper way then disruption of guest can be minimize so goals and objectives can be attain in
effective time period. The importance of scheduling maintenance in Blakes Hotel are as defined:
Functions of facilities manager: This supervisor is responsible for upholding, operating
and managing equipment and resources which helps to achieve financial goals. In Blakes,
facilities manager is accountable for surveying and essentially refurbishing the structure of the
building and operations (Weaver and Barry, 2014).
Functions of Maintenance engineers: Maintenance is important for organisation which is
used to minimize the wear and tear that helps to maintain the hospitality services and increase the
organisational profitability. In Blakes hotel, maintenance manager is performing their
responsibilities by handling customer complaints (Zellweger, 2017).
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Functions of security managers: In Blakes hotel's security manager plays a role and
obligations by ensuring guest safety. They maintain network of protection and detection, such as
screens, CCTV, alarm etc., which sensitize the customer (Man and Kangas, 2019).
P10 Security's importance in a chosen organisation
Customers and people who wants to select the best services they also required security
which can help to build the customer trust and increase the number of customers. The manager
of Blakes hotel are focusing on this services and providing security to their guest so they feel
good and comfortable. They are managing their activities by doing night audits and other
facilities that can be enjoyed by customers. The importance of security in Blakes are as defined:
Key card access: A system which is used by hotel guest for getting permission to enter
by showing the card. This helps to secure the entering the stranger people in hotel that maintain
safety. In Blakes Hotel, security guard and managers provide a green card and digital card entery
that helps to keep them safe from any tragedy (Ng, Sweeney and Plewa, 2019).
After hours access: This is another services which is formulated by managers in order to
provide safety and security to customers so they can perform a business. In Blakes, security
manager are performing their role for meeting within specified time period and for valid reason
(Shay, 2019).
Alarm and security plans: When there is any tragedy and incidents is going to happen
that helps to run a business. The manager of chosen hotel uses biometric system that helps to
save the people and prevent from unauthorised access (Stephenson, 2019).
CONCLUSION
From the above report it can be terminated that accommodation services are contributing
widely which make good efforts and run a business effectively. This involves lodging, bed,
staying facility and other which are demanding by customers and deliver them quality of
services. Hotels and organisations are managed and organised by different owners who are
playing different roles and responsibilities. The manager of housekeeping are dealing with HR
concerns, managing cultural team and motivate people that help to deliver kind of services.
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REFERENCE
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