Business Operations and Systems Report: B&M Retail Analysis, BUS6012

This report provides a comprehensive analysis of B&M Retail's business operations and systems. It begins with an overview of operations management, discussing its components and B&M's value creation strategies. The report then employs Soft Systems Methodology (SSM) to analyze the company's challenges, including the implementation of an online store, and provides recommendations. It includes Root Definition, CATWOE analysis, and a business process plan to address operational issues and improve efficiency. Furthermore, the report incorporates a balanced scorecard approach to evaluate business performance post-implementation. Finally, the report contrasts cooperative and corporation business models, offering insights into their differences and implications for B&M. The report concludes with recommendations for improving B&M's operations and systems.