B&M Report: Talent Retention through Workplace Transformation Analysis

This report investigates the role of workplace transformation in retaining talented employees at B&M, a UK-based discount retailer, with a specific focus on the impact of COVID-19. The research employs a quantitative approach, utilizing surveys and statistical analysis to explore the relationship between digital transformation, employee satisfaction, and organizational culture. The study examines the conceptual framework of workplace transformation in the retail industry, the importance of retaining talented employees during the pandemic, and the function of these employees in improving B&M's organizational structure. Key findings highlight the significance of digital technologies in enabling flexibility, connectivity, and collaboration, ultimately contributing to employee satisfaction and retention. The report also addresses ethical considerations, research limitations, and provides recommendations for B&M to enhance its workplace transformation strategies. Desklib provides comprehensive study tools, including past papers and solved assignments, for students.

TASK 2
1

Table of Contents
INTRODUCTION...........................................................................................................................3
AIM..............................................................................................................................................3
OBJECTIVES..............................................................................................................................3
QUESTIONS...............................................................................................................................3
BACKGROUND.........................................................................................................................3
RATIONALE...............................................................................................................................4
LITERATURE REVIEW................................................................................................................4
RESEARCH METHODOLOGY.....................................................................................................6
RESEARCH TYPE......................................................................................................................6
RESEARCH APPROACH..........................................................................................................6
RESEARCH PHILOSOPHY.......................................................................................................6
RESEARCH DESIGN.................................................................................................................7
DATA COLLECTION................................................................................................................7
DATA ANALYSIS......................................................................................................................7
SAMPLING USE........................................................................................................................7
ETHICAL CONSIDERATION...................................................................................................7
RESEARCH LIMTITATIONS:..................................................................................................8
TIMELINE...................................................................................................................................8
RECOMMNEDATION...................................................................................................................8
REFLECTION.................................................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES................................................................................................................................1
2

INTRODUCTION
AIM
To determine the importance of workplace transformation in respect of retaining talented
employees for the purpose of developing organisational culture and structure. A study on B&M
OBJECTIVES
 To create basic perceptive in terms of workplace transformation in respect within the
United Kingdom retail industry.
 To examine the importance of workplace transformation in terms of keep talented
employees during period of COVID-19 for B&M
 To analyse the role of talented employees in improve the organisational structure and
culture of B&M
QUESTIONS
What is the conceptual hypothesis of workplace transformation in the retail industry of United
Kingdom?
What is the importance of workplace transformation in retaining talented worker for handling
with the condition of COVID-19
What are function of talented employees in improving the whole organizational culture and
structure of B&M?
BACKGROUND
The workplace transformation is mainly focused on the improving and achieving
flexibility, connectivity and collaboration. It consists the flexible workplace to provide
accommodate the various kinds of workers, technology and work. Theses enable the employee’s
satisfaction, performance of employees, use of employee’s talent. The digital age transformation
in the workplace is referred as the use of the digital technologies to improve the retention rate of
employees and modify the business cultures and structures as well as meet the market
requirements of company (Aroles, Hassard, and Hyde, 2021). B&M is the chain discount store in
the United Kingdom and it refers as the black and mild. this company selling the items and
products across the range of general merchandise categories and grocery. This research report is
conducted for the analysis the employee’s retaining rate in B&M company with the digital
transformation on workplace.
3

RATIONALE
The study must be conducted the workplace transformation in the digital age. The main
objective of research project is determining the workplace transformation in the digitalization
area and it helps in retain the employees. The reason behind research report is enhanced the
knowledge and skills which are most important for develop the career in the future.
LITERATURE REVIEW
Theme 1: conceptual framework of workplace transformation in retail industry
Danivska (2018) state that the workforce transformation is process of improving the
workforce took and skills and abilities with constantly changes in the business and its strategy. It
is categorized the in the four areas of improve competitive, innovation readiness, employee’s
self-fulfilments and environmental impacts. The workforce transformation is changes rapidly
shift to the work from home in the Covid- 19. The author said that digital transformation helps
employees and organization to continues work at the time of pandemic situation and also provide
the flexibility to the employees of B&M company. The workforce transformation in the digital
technology helps in outgrowth of company by cloud, mobility, data driven insights and become
more automated and it was enhanced by the Covid-19.
According to Micic (2022) the workplace transformation in digital age is referred as the
digital transformation and it is the integration of digital technology into the organization areas
because it changes in the ways of business operates. the organization can easily use the digital
transformation in the workplace for enjoying its benefits. The workplace transformation in the
digital age is most essential for providing the better services to customers and modify culture and
structure, offer better facility to employees of business organization. In the modern workforce
transformation, flexible work hours and remote work options are also considered for the
employees and specially in the pandemic situations.
Theme 2 Roles of talented employees in improving the culture and structure of
organization.
Obi and Oloye (2021) indicated that the digital transformation use incre4se day by day
and it also helps in increase the knowledge and skills of workers in the economy and also helps
in improve the retention rate of employees within the organization. this helps employees because
4

they able to work independently and it enhances the employee’s satisfactions. employees able to
find the new creativity and connectivity as well as the proper digital age. this helps in working
environments and physical workplace as flexible and collaborative are more engaged and
satisfied employees as well as feel them more connected with employers.
In moreover, Attaran, Attaran and Kirkland (2019) stated that the digital transformation
in workplace are most important for achieving the efficient in the work and improve the work
experience of employees. the various significance of digital transformation ion workplace that
includes the reduce operational cost, improve productivity, enhance organizational revenue,
enhance performance of employees, improve employees satisfaction, retain talented employees,
increase innovation, etc. these issues and challenges are brought by the digital workforce
transformation due to the Covid-19 and is impacts the workforce and organization face many
crises during the pandemic such as shutdown the business, lack of executive, disturbed
workforce, knowledge gap, changing privacy and security demands and provide training to new
employees, but the digital transformation helps company to manage and handle the business in
smooth ways during the pandemic situation.
According to research conducted by Andrade-Asikainen, (2022) the digital
transformation in workplace have various focuses which are important for business that includes
the engaging customers, empowering employees, services and products and optimize operations.
the digital transformation strategy is used to improve the physical aspects of business such as
services and manufacturing. It important for ensure that there are measurable, impactful and
concerted efforts which must key towards the business objectives and goals. The digital
transformation in workforce are prepared for the cultural changes and structure changes which
must happens in the business organization. Its affects the work of employees because they can
work effectively and efficiently as well as improve the productivity of workers which are critical
piece to digital transformation.
Theme 3: Importance of workplace transformation in retain the employees for dealing with
pandemic situation.
According to the Haddud and McAllen (2018) digital transformation in workplace helps
in improve the employee’s retention which are most important for the B&M organization to
leads in improve the productivity and profitability of organization with the employee’s
performance. Retain the top talented employees in organization helps in promote the success and
5

health of organization, turnover of employees, stress of workers and training of employees have
negatively impacts on the business outcomes. but the organization face many challenges in the
high employee’s turnover that includes the loss of knowledge, high cost and low productivity of
business. There are various benefits of employee’s retention such as reduced cost, improved
morale, increased productivity, increase customers experience, less time waste in training and
recruitments, improve company culture and structure, improved revenues, high employee’s
engagements, etc.
Selimović, Pilav-Velić and Krndžija (2021) suggested that digital transformation helps in
employee’s success drives in the business success as well as helps in prevents the top talented
employees from leaving job. and company can accelerate the employee’s initiates with the right
technology. this helps in provide the performance feedback of customers, employee surveys,
goals tracking and boost the employees experience and it helps company to retain the top
talented employees.
RESEARCH METHODOLOGY
RESEARCH TYPE
There are two types of research types and that includes the quantitative and qualitative
research. the scholar has been use the quantitative research in the research methodology
(Bakioğlu, 2022). This has been used for measure the mathematical, numerical and statically
analysis of gathered data with the help of surveys, questionnaires and polls.
RESEARCH APPROACH
In the research approach, there are two types of research approach such as deductive and
inductive approach. The scholar has been use the deductive approach in the current research
project. the deductive research report has been used for explain the casual relationship between
the variables and concepts. In this research study this approach based on the quantitative and it is
associated with the scientific investigation. it is used for the inductive arguments.
RESEARCH PHILOSOPHY
The research philosophy is views about that how data should be collected, gather and
applied. There are two types of research philosophy such as interpretive and positivism. In the
project the scholar has been use the positivism research which is quantitative approach (Pandey
6

and Pandey, 2021). It has been used because the research based on the quantitative so, it helps in
measured the collected and numerical data.
RESEARCH DESIGN
There are various types of research strategies such as archival theory, survey, action
research, grounded research, etc. The researcher has been use the survey research strategy which
has been consisted the quantitative approach to gather the information by asking the multiple
questions and conduct the systematic investigation.
DATA COLLECTION
The data collection consists the two types such as primary and secondary data. The
individual has been use the primary data collection in the current research (Cr, 2020). The
primary data collection is the household survey and it has been used for collect the data and
information with the help of interviews, surveys and experimental. There are various methods for
collecting the primary data which has been used by researcher including the telephone interview,
indirect oral interview direct personal and internet surveys.
DATA ANALYSIS
There are two types of data analysis such as thematic and statistical analysis. The scholar
has been used the statistical analysis and it has been used as SPSS tool and it has been used for
the quantitative data analysis to find out average of employee’s retention.
SAMPLING USE
There are two types of sampling such as probability and non-probability sampling. The
researcher has been use both probability and non-probability because the primary data collection
has been used in the research (Rinjit, 2020). The probability sampling has been involving the
random selection and make strong statistical inferences for the current research while the non-
probability has been involving the non-random selection which are created on the criteria and
convenience and also allow easily collect data.
ETHICAL CONSIDERATION
Current research has been gather that not reference list and copied is added at the end of
report. In this research study has been provided the consent forms to the respondent of in order to
B&M get reliable information and authentic on the employee’s retention.
7

RESEARCH LIMTITATIONS:
The research report is based on the final outcomes so; the main attention has been paid to
the primary data because of the quantitative research. In the research, there is the lack of budget
and lack of time to accomplish to research report and final outcomes.
TIMELINE
Activity Week
1
Week
2
Week
3
Wee
k 4
We
ek 5
Aim
Objective
s
Literature
review
Research
methodology
Data
collection and
analysis
Discussio
n
DATA ANALYSIS & INTERPRETATIONS
Descriptive Statistics
Are you
aware with
the concept
of workplace
transformati
on?
Is there any
difference
identified
regarding
workplace
transformati
on during
What
are the
employe
e
retention
strategie
s which
Are you
satisfied
with
B&M’s
employe
e
retention
What do
you see as
your most
significant
obstacle to
implementi
ng a
Do you
agree that
talented
employees
play
important
role in
What do you
think will be
the most
impactful
trend in the
coming
years that
8

post and pre
Covid – 19
has been
adopted
by
B&M
during
the time
of
pandemi
c?
Strategie
s?
successful
workplace
transformati
on in 2021
and
beyond?
improving
the culture
of the
organizatio
n?
will
contribute in
effective
workplace
transformati
on?
N Valid 30 30 30 30 30 30 30
Missi
ng
0 0 0 0 0 0 0
Mean 1.3333 1.6333 2.0667 2.0667 2.2000 2.4000 2.3000
Median 1.0000 1.0000 2.0000 2.0000 2.0000 2.0000 2.0000
Mode 1.00 1.00 1.00 1.00 1.00 1.00 1.00
Std.
Deviation
.47946 .76489 1.31131 1.31131 1.21485 1.47625 1.51202
Interpretation: From the above descriptive analysis, it has been found out that average
number of B&M’s employee are aware about workplace transportation. Also, more than half of
the respondents agree that there is a difference in workplace transportation with respect to pre,
during and post pandemic (Dumitrascu and et.al., 2019). Further, majority of employees found
that B&M has adopted “Good pay” as their employee retention strategy to combat the effect of
pandemic and accordingly, they are highly satisfied with the company’s strategy. The most
significant obstacle with regards to the successful implementation of WT is identified as lack of
recruitment knowledge & expertise of technical professionals. At last, employee strongly agreed
that talent employee is important for better organizational culture. Hybrid working is identified
as the most effective trend of WT.
Regression anlysis
H0: There is no statistical relationship between employee retention strategies and role of talented
employee in improving organization culture.
H1: There is a statistical relationship between employee retention strategies and role of talented
employee in improving organization culture.
Model Summary
9

Mo
del
R R
Square
Adjusted R
Square
Std. Error
of the
Estimate
1 .752a .565 .550 .99081
a. Predictors: (Constant), Are you satisfied with B&M’s
employee retention Strategies?
ANOVAa
Model Sum of
Squares
df Mean
Square
F Sig.
1 Regressi
on
35.712 1 35.712 36.377 .000b
Residual 27.488 28 .982
Total 63.200 29
a. Dependent Variable: Do you agree that talented employees play important
role in improving the culture of the organization?
b. Predictors: (Constant), Are you satisfied with B&M’s employee retention
Strategies?
Coefficientsa
Model Unstandardized
Coefficients
Standardize
d
Coefficient
s
t Sig.
B Std. Error Beta
1 (Constant) .651 .342 1.905 .067
Are you satisfied
with B&M’s
employee retention
Strategies?
.846 .140 .752 6.031 .000
a. Dependent Variable: Do you agree that talented employees play important role in
improving the culture of the organization?
Interpretation: Through the application of regression model, the value of r comes as 0.752
indicating strong relationship between ERS and role of talent employee in improving
organizational culture (Aslam, 2021). Further, the value of p being less than 0.05 indicates that
10

the alternative hypothesis must be accepted which states that there is a statistical relationship
between the role of talented employee in improving organizational culture and employee
retention strategies.
Thematic Analysis
Theme: 1 – Employees are aware of what workplace transformation is.
Frequen
cy
Percent
Vali
d
Yes 20 66.7
No 10 33.3
Tot
al
30 100.0
Interpretation: 68% of the respondents are aware about WT while 33% are still not having
understanding of WT.
Theme: 2 – Yes There is a difference in workplace transformation during different scenarios,
that is, pre, during and post pandemic.
Frequen
cy
Percent
Vali Yes 16 53.3
11

d No 9 30.0
Don't
Know
5 16.7
Total 30 100.0
Interpretation: 53% of the employees found change in WT practices in different time zones like
pre, during & post pandemic. However, 47% of employee found either no difference or have no
knowledge with regards to WT.
Theme: 3 – B&M has adopted “Good Pay” as their strategy towards retaining talented
employees
Frequen
cy
Percent
Vali
d
Good pay 14 46.7
Recruiting 8 26.7
Work life balance 2 6.7
Continuous feedback
on performance
4 13.3
Flexible work
arrangements
2 6.7
12

Total 30 100.0
Interpretation: 47% stated “Good pay”, 27% stated “Recruiting”, and the remaining employees
stated several other strategies such as work life balance, flexible work arrangement, etc. that has
been adopted by B&M during pandemic.
Theme: 4 – B&M’s employees are highly satisfied with its employee retention strategy
Frequen
cy
Percent
Vali
d
Highly Satisfied 14 46.7
Satisfied 8 26.7
Neutral 2 6.7
Dissatisfied 4 13.3
Highly
dissatisfied
2 6.7
Total 30 100.0
13

Interpretation: Around 73% of the employees are satisfied with the company’s ERS while 27%
are not satisfied with B&M’s ERS.
Theme: 5 – Knowledge of recruitment & expertise of tech personal is the significant obstacle in
implementing successful workplace transformation
Frequen
cy
Percent
Vali
d
Recruitment
Knowledge and
experience tech
professional
11 36.7
Productivity issues 9 30.0
Disagreeable Co
workers
4 13.3
Lack of visibility about
change processes
5 16.7
Lack of change
management strategy
1 3.3
Total 30 100.0
14

Interpretation: 30 employees have responded different with regards to obstacles in
implementing WT successfully where 11 states that lack of knowledge & expertise among
professionals is the biggest issue while 9 states that reduced productivity, 4 states that
disagreeable coworkers and remaining states that lack of visibility about change processes &
change management strategy is the significant obstacle associated with WT.
Theme: 6 – B&M’s employee gets strongly agree with the fact that talented employees helps in
improving organizational culture
Frequen
cy
Percent
Vali
d
Strongly agree 12 40.0
Agree 6 20.0
Might be 4 13.3
Disagree 4 13.3
Strongly
Disagree
4 13.3
15

Total 30 100.0
Interpretation: 60% of the employees agreed while 40% disagreed with the fact that talented
employees are important in improving organizational culture.
Theme: 7 – Hybrid working is identified as the emerging trend contributing in effective
workplace transformation
Frequency Percent
Vali
d
Hybrid working 14 46.7
AI 5 16.7
Personalization 3 10.0
Automation 4 13.3
Revamping of
digital success
4 13.3
Total 30 100.0
16

Interpretation: 47% of the employees stated that hybrid working is emerging trend of effective
WT while 17% and 10% employees stated that AI and personalization is the emerging trend in
WT. Also, 26% of the employees gave their opinion by favoring automation & revamping of
digital success as the emerging trend in WT.
RECOMMNEDATION
In the current research there has been used the quantitative research but the qualitative
research should use in the next research because it is most effective methods and not so time-
consuming. the scholar should use the qualitative methods in the research methodology. it also
helps in better understanding through the truthful reporting, quotation of the actual conversation
and first-hand experience (Mohajan, 2018). There are various benefits of qualitative so, the
scholar should use this method. it contents the generator, save money, not consuming time, this
process is always open-ended. it also helps in provide the flexibility and incorporate the human
experience.
17

The qualitative methods also help in offer the predictive qualities which are most
important for accomplish the research methodology in the effective and efficient ways. the
qualitative methods are better than the quantitative methods because in the quantitate methods
the research are based on the numeric and mathematical which are difficult to measure. so, the
researcher should use the qualitative research type.
REFLECTION
In the research project, I felt the biggest changes in dealing with the structure and I face
challenges parts in the whole process of research report. I met with my project mentor regarding
my doubt in three to four times for obtain the practical support because I was unaware about the
research project so, my mentor guides me regarding the topic and its very helpful in terms of
enhancing the quality of my research report and also helps in enhance my knowledge of
effectively conducting the report (Snyder, 2019). I also ask opinion from my colleagues
regarding the research report quality. My interpersonal skills and communication skills are also
enhancing while completing the research report.
CONCLUSION
As the conclusion, Research report is collect and recorded data which are prepared by the
scholar and then analysis the information which are gather by conducting the organized research.
this project involves the topic related the workforce transformation in the digital age for retain
the top talented employees in the situation of Covid-19 of B&M company. In the conclusion, this
report also elaborated the literature review and research methodology as well as data analysis.
The research methodology consists the quantitative type and qualitative research and the scholar
used the quantitative types which helps in measures the numerical and statically data of
employees retaining rate in organisation.
18

REFERENCES
Books and journals
Andrade-Asikainen, N., 2022. Supporting well-being in workplace transformations-Critical
sociomaterial components and their evaluation in a knowledge-intensive organization.
Aroles, J., Hassard, J. and Hyde, P., 2021. The discursive construction of culture through
business: Exploring hegemonic linguistic performativity in the UK museum
sector. Organization.
Attaran, M., Attaran, S. and Kirkland, D., 2019. The need for digital workplace: increasing
workforce productivity in the information age. International Journal of Enterprise
Information Systems (IJEIS). 15(1). pp.1-23.
Bakioğlu, A., and et.al., 2022. A phenomenological research on the role of emotional orientation
in academics’ professional lives. Journal of Pedagogical Research. 6(1). pp.196-213.
Cr, K., 2020. Research methodology methods and techniques.
Danivska, V., 2018. From Walls to Experiences-Workplace transformation from physical office
space to'Workplace-as-a-Service'model.
Haddud, A. and McAllen, D., 2018, August. Digital workplace management: exploring aspects
related to culture, innovation, and leadership. In 2018 Portland International Conference
on Management of Engineering and Technology (PICMET) (pp. 1-6). IEEE.
Micic, L, and et.al., 2022. Defining the digital workplace: a systematic literature
review. Strategic Management-International Journal of Strategic Management and
Decision Support Systems in Strategic Management.
Mohajan, H.K., 2018. Qualitative research methodology in social sciences and related
subjects. Journal of Economic Development, Environment and People. 7(1). pp.23-48.
Obi, V.A. and Oloye, F.A., 2021. COVID-19 and Workplace Transformation in Select Private
Secondary Schools in Enugu State, Nigeria. SAU JOURNAL OF MANAGEMENT
AND SOCIAL SCIENCES. 6(2),. pp.185-195.
Pandey, P. and Pandey, M.M., 2021. Research methodology tools and techniques. Bridge Center.
Rinjit, K., 2020. Research methodology.
Selimović, J., Pilav-Velić, A. and Krndžija, L., 2021. Digital workplace transformation in the
financial service sector: Investigating the relationship between employees' expectations
and intentions. Technology in Society. 66. p.101640.
Snyder, H., 2019. Literature review as a research methodology: An overview and
guidelines. Journal of business research. 104. pp.333-339.
Aslam, M., 2021. Enhanced statistical tests under indeterminacy with application to earth speed
data. Earth Science Informatics, 14(3), pp.1261-1267.
Dumitrascu, B., and et.al., 2019. Statistical tests for detecting variance effects in quantitative trait
studies. Bioinformatics, 35(2), pp.200-210.
19

Questionnaire
Q.1. Are you aware with the concept of workplace transformation?
Yes
No
Q.2 Is there any difference identified regarding workplace transformation during post and pre
Covid – 19
Yes
No
Don’t know
Q.3. What are the employee retention strategies which has been adopted by B&M during the
time of pandemic?
Good pay
Recruiting
Work life balance
Continuous feedback on performance
Flexible work arrangements
Q. 4 Are you satisfied with B&M’s employee retention Strategies?
Highly satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
Q. 5 What do you see as your most significant obstacle to implementing a successful
workplace transformation in 2021 and beyond?
Recruitment Knowledge and experience tech professional
Productivity issues
Disagreeable Co workers
Lack of visibility about change processes
Lack of change management strategy
Q. 6. Do you agree that talented employees play important role in improving the culture of the
organization?
20

Strongly agree
Agree
Might be
Disagree
Strongly disagree
Q. 7. What do you think will be the most impactful trend in the coming years that will
contribute in effective workplace transformation?
Hybrid working
AI
Personalisation
Automation
Revamping of digital success
21