BMIH4004: Hotelier Practical Tasks - Solved Assignment 2 Detailed

This assignment solution details the completion of Hotelier practical tasks for the BMIH4004 course. It includes tasks such as creating Hotelier accounts, managing guest profiles and reservations, amending bookings, handling maintenance tasks, processing check-ins and check-outs, managing enquiries, and generating reports. The document provides dates of completion for each task and answers questions related to the importance of various hotel management procedures, such as logging out correctly, ensuring accurate dates, adhering to special requests, and holding credit card information. It also addresses issues encountered during the tasks and their corresponding rectifications, offering insights into real-world challenges in hotel property management. The student reflects on the significance of each task in enhancing customer satisfaction and operational efficiency.

[Type here] BMIH4004 - 2: Practical Tasks
Instructions: Hotelier tasks must be completedweekly. To complete your tasks, you will
need to access the Hotelier software (https://hotelierapi3.co.za) and follow the instructions
given to you during your lectures. The below document is designed for you to track your
progress. You will also be required to answer a series of questions, relating to the tasks that
you have been assigned eachweek. This will demonstrate your knowledge and
understanding of the tasks.
Each week, place an (x) in the middle column when you have completed the task.You also
need to input the date that you completed the task. These dates are logged on Hotelier, so
be sure to input the correct dates. Remember, all tasks need completing within 7 days from
the time that you are given the tasks in your lectures. Full details of the tasks will be provided
in your lectures, weekly. You will be asked to include some items from Hotelier into your
appendix section, which can be found at the end of this document.
Student Name:
Student Number:
Group:
Lecturer’s Name:
Week 2 Tasks (x) Date completed:
Create Hotelier account 16/01/2020
Log in #1 16/01/2020
Log out #1 16/01/2020
Log in #2 17/01/2020
Log out #2 17/01/2020
Why is it important to log out correctly when using a Property Management System?
Logging out correctly in the property management system is very important because it helps in
preventing other users from accessing the system without even verifying the credentials. It also
helps in protecting the access of current user and preventing the unauthorised actions on the
current login session. This is why it is considered to be an important part of society.
Week 3 Tasks (x) Date
completed:
Create a guest profile for yourself 13/02/2020
Reservation for August 1st 2021 18/05/2021
Reservation 1st December 2021 18/05/2021

[Type here] BMIH4004 - 2: Practical Tasks
Why is it important to ensure that dates entered on the system are correct?
Ensuring that dates are correct on the property management system plays a very important part
because various uncertainties are involved. The schedule must be reviewed regularly so that
resources can be best allocated for achieving the goals. If dates are not entered correctly then
there can be various issues in the daily chores of hotel business. The rooms are also booked
according to the dates and any variation can cause various issues to the company including losing
of clients and guests.
Why do we need to ensure special requests are adhered to?
This is because this will not only help in increasing the customer satisfaction but also help in
increasing the profitability of the company. This will also help in improving the hotel’s reputation
which can be both online as well as offline. These requests can be from usual to the bizarre. The
special requests must be adhered to because this contradicts to a general request such as extra
coffee, hot water in room, putting some flowers, keeping cup of tea etc.
Why do we need to ensure we hold a credit / debit card on the system?
This helps in securing the room reservation. If the clients need to book a hotel room online then
they can easily do this by entering the credit card number for holding the room. These also help
the guests financially when the hotel offers the facility of nightly rate in cash at the check-in. The
hotel company must hold a credit or debit card so that the guests do not think twice before
booking the hotel and can easily make payments.
Did you encounter any issues with this week’s tasks? If so, discuss below and explain how you
rectified the situation:
The issues which were raised were that in the initial stages the special requests of the clients were
not asked at the time of booking of the hotel so the customers when speaks about their request
at the time of arrival then this became very hectic for the hotel to arrange the amenities according
to the special requests. Another problem was that the online payment was not available in the
hotelier property management system. This created many issues because at the time of giving the
money after the stay the customer does some sort of bargaining which is a loss for the company.
These issues were rectified by adding the feature of mentioning the special request at the time of
booking and also payment needs to be done online at the same time.
Week 4 Tasks (x) Date
completed:
Amend1st of December reservation 18/05/2021
Drag & Drop reservation 18/05/2021
Provisional booking for next week 18/05/2021
Complete maintenance tasks 20/05/2021
Amend December 6threservation 24/05/2021
Why do we use the drag and drop function and what is important to remember when we use this
function?
This drag and drop function is basically an approach for data transfer which includes selecting
objects through mouse and then dragging the same over desired target in the user interface and
then dropping them. The things which need to be consider in the property management system of
hotelier is that the mouse must be dragged very carefully otherwise even if only one item is
selected which is not supposed to be selected then thus can disturb many processes.

[Type here] BMIH4004 - 2: Practical Tasks
Why do we need to log room maintenance immediately and follow it up as soon as possible?
Log room maintenance is required for ensuring that all the equipments, facilities and amenities
are maintained in very good condition and also they are functioning well and smoothly. This can
help in reducing the risks of the interruptions to the running of the company or the hotel.
Why is it important to ask for an ETA from the guest?
ETA stands for Electronic Travel Authorisation. It is important to ask for ETA from the guests as
this is electronically linked with the passport of the traveller and also expires with the passport.
This ensures that the guest has the work permit which does not lead to any legal issues later on.
Did you encounter any issues with this week’s tasks? If so, discuss below and explain how you
rectified the situation:
There are various issues faced while the tasks of this week because these tasks including booking
and at the time of booking various considerations need to take place. In case if any passport
comes to be fake, then there is a need to check the ETA otherwise there can be many issues with
the hotel as well as the other guests and the staff. These issues are rectified as when the guests
book the room they are supposed to submit the ETA online which is then scanned to ensure that it
is true and original.
Week 5 Tasks (x) Date
completed:
Guarantee provisional booking 26/05/2021
Complete Check-in for own booking 27/05/2021
Create celebrity booking 27/20/2021
Check-in celebrity booking 30/05/2021
Add special requests for celebrity 28/05/2021
Complete shuttle booking process for celebrity 29/05/2021
How can we prepare for a successful check-in? What type of things should we be checking for
before the guests arrive?
The first thing is to check that the staff is prepared then the checking of the rooms that they are
cleaned or not, preparing for the complaints by striving hard that no complaints occur, checking
with the front desk that everything is in order and then ensuring that the special requests of the
guests are addressed while making preparations.
Did you encounter any issues with this week’s tasks? If so, discuss below and explain how you
rectified the situation:
There were many issues in these tasks because the demands of all the guests are different and it
becomes very difficult to consider all the special requests at the same time. Also, after considering
all the requests of the guests, there came a lot of complaints from the guests whom were very
difficult to handle and resolve.
Week 7 Tasks (x) Date
completed:
Check-out own booking 8/06/2021
Check-out celebrity guest 8/06/2021

[Type here] BMIH4004 - 2: Practical Tasks
Hold 2 rooms (enquiries) 8/06/2021
Complete diary entry 9/06/2021
Add expenses 9/06/2021
Why is it important to change rooms from dirty to clean?
This is the major thing to gain the customer loyalty which creates a need for utilising a quality
hotel cleaning for achieving customer satisfaction. People are primarily attracted by the clean
environment of the hotel.
What is the purpose of ‘holding’ rooms?
The main purpose behind holding of rooms is that the room is booked for someone and it cannot
be give to another guest. This helps in retaining the customer and also the company doesn’t get
any loss because for holding the room the guests pay a specific amount to the hotel.
Why do we need to ensure rooms are recorded as being out of order?
This is because in hotel some rooms need repairing and also at the time of low season or cleaning
the rooms need to be kept closed for the guests. If any emergency occurs then only those rooms
are opened otherwise the company needs to waste money on its repair, cleaning, maintenance
everything.
Why do we purchase items like birthday cakes for guests?
The birthday cakes are just to make the guests feel more special and also to add happiness in their
stay and make them feel more welcoming. This becomes a sort of celebration to them which adds
more pleasure to their stay in the hotel.
Why should we ask open-ended questions upon check-out?
Open ended questions must be asked from the guests as these can help in gaining their own views
and experiences regarding the stay which can be considered as feedback. This can help in bringing
improvements in the hotel and also helps in enhancing the facilities and developments. In close
ended questions, guests are restricted to answer from the given options but in this one clients can
put their views openly.
Did you encounter any issues with this week’s tasks? If so, discuss below and explain how you
rectified the situation:
Various issues were encountered as rooms were sometimes on hold and the customers were not
available after 1 or 2 days which is why many guests were rejected. Also, sometimes the guests
make the rooms so dirty which takes a lot of time to be cleaned or repaired. This is why; rooms
are kept out of order.
Week 8 Tasks (x) Date
completed:
Cancel an enquiry 13/06/2021
Convert and guarantee an enquiry 14/06/2021
Create group booking 15/06/2021
Add group names 15/06/2021
Run and save an 'Invoices generated report' for
the whole year (2020)
20/06/2021
Create a family booking 20/06/2021

[Type here] BMIH4004 - 2: Practical Tasks
Why are the benefits of using departure notes?
Departure notes are necessary as departure is the last interaction between the guest and the
company so departure note makes the guests feel like the hotel is pleased to have guests like
them and this also helps the hotel in bringing back those guests for the next time.
Why is it important to cancel an enquiry?
Cancelling an enquiry is important because the hotel may sometime no longer want to sell the
room or space because of any huge event such as sporting or concert or they can have a big party
who wants to take the whole hotel for sometimes. This is why; cancellation of enquiry is
important.
Why is it necessary to add names to rooms of group bookings?
This is necessary because the identity of every member staying in the room of hotel is to be
analysed and evaluated as well as recorded in the records of hotel. If anything bad happens then
the hotel must know whatever happened and with whom. If any of the person is lost also then the
name can help a lot in finding them.
Why do we need to know if the guests occupying a room are a family?
This must be known as the facilities are provided according to the same. Decent amenities and
facilities are provided in case if families. In order to satisfy the families, the hotel also needs to
provide the amenities for children such as board games, toddler toys and also crockery and
cutlery.
Did you encounter any issues with this week’s tasks? If so, discuss below and explain how you
rectified the situation:
Various issues were faced while performing these tasks such as handing the enquiries and
cancelling them. Also, in mentioning the names of all the members staying in a room. These issues
were resolved by asking the guests at the time of booking about each and every member and
what is the relation between all of them by taking their identity cards so no security issues can be
occurred later on.
Week 9 Tasks (x) Date
completed:
Add conference room 05/07/2021
Check in group booking 06/07/2021
Breakfast list 06/07/2021
Charge debtor account 06/07/2021
REVMGT check 07/07/2021
Check-out group 07/07/2021
Christmas bookings 08/07/2021
Detail your Revenue Management figures below:
This basically refers to the strategic distribution and pricing tactics which are used for selling the
property’s perishable inventory to the right guests at the right time. This can help in boosting the
revenue and growth. The pricing of the hotelier is fluid and change from one day to the other. The
average profit of the hotelier is estimated to be $40,000 and $80,000 per annum. At the starting,
the company needs to go towards paying off the expenses of running the hotel.
Detail how many breakfasts are needed on the mornings of the conference:
Continental breakfast and traditional breakfasts need to be served on the mornings of the

[Type here] BMIH4004 - 2: Practical Tasks
conference. These must include one to three juices, coffee, tea and decaffeinated coffee, seasonal
fruit , dried fruits, assorted cereals, assorted baked breakfast bread etc. In traditional breakfast,
fried potatoes, scrambled eggs or meat such as sausage or bacon can be served.
What is a debtor account?
Debtors are basically considered as assets in the balance sheet because they are the account
receivable. Debtor account is a personal account. In hotelier, it is opened automatically for the
invoice recipient who includes what they owe and the reason behind the same.
Why is it important that special requests are logged on the system?
This is because the company when accepting the bookings do not focus on the special requests
and then later on face various complaints. If the special requests are logged on the system then
the booking prices can also vary accordingly and the services can also be provided as per the
same.
Did you encounter any issues with this week’s tasks? If so, discuss below and explain how you
rectified the situation:
The issues faced in managing the revenues and considering the special requests for the
customers. These problems are rectified as online system is used for storing the information
regarding revenue and also the amount is set for the special requests on the property
management system.
Week 10 Tasks (10 marks) (x) Date
completed:
Pay debtor account 9/07/2021
Create 2 x bookings 9/07/2021
Complete a No-show 9/07/2021
Complete a LateCancellation 13/07/2021
Petty cash purchase 13/07/2021
Car registration list for 2020 13/07/2021
Booking of your choice for the last day of term
(July 9th).
15/07/2021
Add expenses 15/07/2021
Why do we record No-shows instead of just cancelling them off the system?
This is because in case of no-shows money is taken by the company from the guests but if they
cancel it then they need to return the amount according to the cancellation policy which is a
major loss. So when the customers do not reach the hotel it is mentioned as now shows.
Why would a hotel need a car registration list?
This is because the hotel needs to assure that the car is owned by the owner who is driving and
also if car registration number is given then there is no need to check that the driver is having
commercial driving permit or not.
Summarise your Hotelier experience:
The experience of Hotelier was very good as the company mentioned most of the things on its
property management system which makes easier for the customers to get all the information.
Also, the company consider the specific needs of the guests which increases guests satisfaction.
The company also does a lot to make the guests fell respected and dignified.

[Type here] BMIH4004 - 2: Practical Tasks
APPENDIX SECTION: