BMM3003 - Business Operations and Management Portfolio Submission

This portfolio provides an overview of business operations and management, focusing on key aspects such as operational issues, business ethics, and performance monitoring. It includes a case study analysis of ALDI, examining its unique service offerings and strategies. The portfolio also delve...Read More

Introduction to Business Operations
and Management

Table of Contents
INTRODUCTION...........................................................................................................................3
CONCLUSION ...............................................................................................................................3
REFERENCE...................................................................................................................................3

INTRODUCTION
Business organisations perform different operations and activities in order to run the
business financially and operationally. Different forms of activities are undertaken within an
organisation so that business can meet its objectives and can complete its aim of earning profits
(Tóth and et. al.,2019). In order to operate all the activities smoothly the management of the
business is essential. Business management is the huge process in which managers and leaders of
the organisation manage and coordinate the business functions and its people. Management is the
wide process of planning, coordinating, organising, controlling and directing the work in an
organisation. For the organisation proper management is very important to raise the productivity
and profitability. The present report is based on the Tesco Plc- a British multinational grocery
retailer established in 1919 and situated at England, UK. The report will outline contemporary
research on the operational issues which has an affect on the lives of the employees, the business
ethics and the short summary of activities.
Main body
TASK 1
Contemporary research
The operational manager of the organisation has to face many difficulties and issues in
the different operations of the company. When the issues are carry forwards for the longer period
of time than they are turned as the major problems that directly impact the profitability of an
organisation (Aziz, 2019). Some of the operation management issues faced by the organisation
are discussed below:
 Performance monitoring: this factor is the major issue which is being evaluated by the
managers of the company. For this the company's supervisors has to effectively analyse
and monitor the actions of the employees of the company in order to conduct proper
evaluation. For instance in organisation like Tesco plc the group of employees who do
not work actively creates a chance that they also impact the morale and motivation of the
other team members. This is the main issue which is encountered by the operational

manager of the Tesco. Therefore, they must focus on this issue in order to maintain the
performance of the employees. The solution to this issue is the company can implement
the best performance indicators in order to measure the performance of the employees
biased free and accurately.
 With the increasing technology the risk of cyber security and crimes has become a major
issue. In the business organisations there is huge risk of cyber security which are tackled
and managed by the managers of the organisations on the daily routine. For instance in
Marks and Spencer the company face issues of hacking as the whole system work on
internet services. The company main requirement is the IT department of the company
that must be technology oriented and advanced in effective manner. The company must
operate all their business operations with the standard policies related to cyber security so
that company may not face such issues in near future (Ajmani and Kumar, 2017). This is
the main problem which is coming in the business of Marks & Spencer in which the
company can work on the cyber protection aspect for the business.
TASK-2
ALDI case study
Question 1
It is true that the the services which is being offered by ALDI and the other type of stores
is very different. It is because like the other stores which provides the products in ample of
quantity ALDI does not offer such a big range of products to the consumers. According to ALDI
they believe that it is important to provide the products which is good in quality and of course in
price unlike the other stores which only provides the products because to provide them varied
range of products. According to them when the products which will be made available to the
consumers on the basis of quality and price then it will also not make consumers confused about
which product they have to purchase (Barrad and Valverde, 2020). This strategy of ALDI can
also be workable in other industry also because this will be helpful to them in maintaining the
inventory which at times becomes the major issue.
Question-2
The consumers for getting the best and different type of product will always require that
they are provided with the variety of products and services from the company and that too in

good prices. It is an obvious fact that the consumers will have to make the sacrifice if such type
of step will be taken by the company that they will be provided with those products which will
be good and the most useful to them. ALDI is best in delivering the products to the consumers
because they keep the limited stock which does nor creates any confusion in the minds of
consumers as to which product they will have to chose. But to get the best products at affordable
range consumers have to make such type of compromises (Wakeman, 2017).
TASK-3
Business ethics
Business ethics will be considered as the values which is inherited in the business by
which they are providing the benefit to the consumers as well as also improving the image of the
company. It is very essential that the business is behaving in an ethical term so that they are able
to conduct their operations. To work in an ethical way is very important because with that it will
make an impact on both the internal and external factors.
 Tesco works for the Anti Bribery policy in which they have identified that the corruption
and bribery are going to disrupt the competitive markets and not just this it will happen to
make an increase on the production of producing the products. The company is on a zero
tolerance approach where they do not make any acceptance for the bribes and do not
make their employees to make the involvement in such type of practices which will
hamper the trust of consumers (Talwar and et. al.,2021). The reputation of a business will
be hindered if they will be doing or get into such type of allegations and because of this
they have developed this practice.
 It is essential for every company to have transparency in their communication because it
will support ethical practices in the organisation. In context of Tesco, their employees
share their ideas and thoughts with each other effectively and openly. They also help each
other for completing their task. Their management team involve their employees in
decision making process so that they will maintain good relations with them and this will
act as a motivational factor for increasing overall performance and productivity of
organisation (Ravinder and Kollikkathara, 2017).
 It is also important that the company must show loyalty to their customers because
customers are considered as king of market and no company can survive without

satisfying their customers with the quality of their products. In context of Tesco, they
satisfy their customers by providing them appropriate quantity of products and charging
affordable prices from them. They also listen the complaints of their customers and take
actions to make them correct which shows that they are following ethical practices.
Task 4
Covered in PPT
Task 5
Summary of all the activities listed
The above information is all about business operations and management activities which
will help a company to improve their productivity and efficiency. This report also reflect issues
and challenges faced by companies in managing their operations effectively and the ways to
mitigate this challenges (Samson and Kalchschmidt, 2019). It is also reflected that business
ethical practices will make their employees and customers satisfied which will; further help
company to gain success by increasing their reputation. Organisation whose employees help each
other in completing their daily task and having transparent and effective communication will
achieve their business objectives effectively. Secondly, it is also analysed that satisfying
customers will also help them to achieve business ethics.
CONCLUSION
From the above information it is concluded that performance monitoring is one of the
most important aspect for a company where they can measure the performance of their
employees to make them correct if they are performing any thing unproductive. It is also
concluded that ethical practices is also important for a company to maintain to maintain effective
culture I their organisation. Ethical behaviour of employees will help company to increase their
productivity and performance because here employees help each other to complete their task.
Secondly, companies also focus on those ethical practices which will help them to satisfy their
customers.

REFERENCE
Book and journal
Ajmani, N. and Kumar, D., 2017. Next Practices: Business-Centric Security and Risk
Management. In Achieving and Sustaining Secured Business Operations (pp. 9-33).
Apress, Berkeley, CA.
Andersen, P.H. and De Boer, L., 2019. Sustainable Operations Management (SOM): An
Introduction to and Overview of the Book. In Operations Management and
Sustainability (pp. 1-12). Palgrave Macmillan, Cham.
Aziz, W.A., 2019. Business process reengineering impact on SMEs operations: evidences from
GCC region. International Journal of Services and Operations Management, 33(4),
pp.545-562.
Barrad, S. and Valverde, R., 2020. The Impact of e-Supply Chain Management Systems on
Procurement Operations and Cost Reduction in the Electronics Manufacturing Services
Industry. Journal of Media Management and Entrepreneurship (JMME), 2(1), pp.1-27.
Porna, S., 2019. Banking Operations & Management of the City Bank Limited.
Ravinder, H. and Kollikkathara, N., 2017. Project management in operations management
textbooks: Closing the gap. Journal of the Academy of Business Education, 18.
Reis, J., Amorim, M. and Melão, N., 2017, September. Omni-channel service operations:
Building technology-based business networks. In 2017 IEEE International Conference
on Service Operations and Logistics, and Informatics (SOLI) (pp. 96-101). IEEE.
Samson, D. and Kalchschmidt, M., 2019. Looking forward in operations management
research. Operations Management Research, 12(1), pp.1-3.
Talwar, S., and et. al.,2021. Big Data in operations and supply chain management: a systematic
literature review and future research agenda. International Journal of Production
Research, pp.1-26.
Tóth, Z., and et. al.,2019. The role of social media in managing supplier attractiveness: An
investigation of business-to-business markets. International Journal of Operations &
Production Management.
Wakeman, T., 2017. Introduction: Transportation Systems Resilience: Lessons Learned in
Planning, Engineering, and Operations and Management. TR News, (311).