BMOB5103 Organizational Behaviour: Leadership Analysis Report

This report provides a detailed analysis of leadership effectiveness within Waste Management, Malaysia, identifying and analyzing both effective and ineffective leaders. It examines the personal characteristics of these leaders, focusing on communication skills, emotional intelligence, and technological competence. The report evaluates the competency perspective of leadership and its usefulness in analyzing organizational leadership effectiveness. It highlights the impact of leadership styles on employee motivation and organizational productivity, ultimately linking leadership qualities to business profitability and image. Desklib provides access to this and other solved assignments for students.

Running head: ORGANIZATIONAL BEHAVIOUR
Organizational Behaviour
Name of the Student
Name of the University
Author’s Note

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Table of Content
Introduction:....................................................................................................................................2
1. Identify two effective leaders and two ineffective leaders from your own organisation or any
other organisation that you are familiar with...................................................................................2
2. Identify and analyse the personal characteristics of the two effective leaders and the two
ineffective Leaders...........................................................................................................................5
3. Evaluation whether Competency Perspective of Leadership is useful for analysing
organisational leadership effectiveness...........................................................................................9
Conclusion:....................................................................................................................................10
Reference List:...............................................................................................................................12

2ORGANIZATIONAL BEHAVIOUR
Introduction:
This very specific study has provided detailed overview about the importance of effective
leadership in leading a business organization towards right goal. The primary mission of an
efficient business leader is to direct the team towards right path that can ultimately reach the
peak of success. The study has provided in-depth knowledge on how Waste Management,
Malaysia controls their organizational behaviour and discipline by appointing responsible
leaders towards the services. The primary role that a business leader has to play within services
includes making good rapport with the employees, directing the team members towards
achieving the business goals, maintaining effective communication at the workplace and
delivering productive work to meet organizational goals and objectives.
While evaluating data of past five years on the overall business performances of Waste
Management it has been observed that the organization is constituted with both two categories
of leaders. Both effective and ineffective leaders are associated with the organization that is
inseparably related to business profitability and image. By highlighting the features and personal
characteristics of effective and ineffective leaders, Waste Management has evaluated different
leadership qualities to become successful in the current market scenario.
1. Identify two effective leaders and two ineffective leaders from your own organisation or
any other organisation that you are familiar with
As per the point of view of Miner (2015), an effective leader is always efficient in
motivating the employees towards reaching the business goal. Effective leader always likes to
maintain integrity, honesty and trustworthiness. After maintaining an effective communication

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among the employees, the business experts would be able to deliver the services within
stipulated time. Therefore, the role of an efficient business leader is to provide equal respect and
dignity to all the team members to become a productive team (Pinder, 2014). This very specific
study has focused to make detailed overview about two effective team leaders and two
ineffective team leaders.
Waste Management as per their management policy is constituted with five major
departments that include operation, supply chain, finance, marketing and human resource. In
every single department is endowed with several executives who are working under team leaders
(Holsapple, Lee-Post & Pakath, 2014). The leaders of human resource department and finance
department are very much effective and efficient in maintaining the entire operation process
properly. The team leader of human resource department is always responsible to manage the
performance level of employees. This particular team leader is very much competent in
measuring the performance level of employees, maintaining recruitment and selection procedure
and identifying the under performers to motivate them towards workflow. The business leader of
finance department is also very cooperative fulfilled with soft management skills (Jones,
Willness & Madey, 2014). Soft management skill implies that leaders are very much cooperative
towards employees along with having emotional intelligence.
Leaders do not like to impose their own decision on the employees and do not force them
to provide works. The finance leader of Waste management is very much professional who is
comfortable with both verbal as well as non-verbal communication (Hakansson, 2014). Effective
verbal communication implies the fact that both leader and the employees can make direct
communication with each other. On the other hand, leaders are comfortable in maintaining
proper non-verbal communications as well. Those employees who are not well accustomed in

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making effective communication due to language barrier can easily interact with the business
experts by making written communication or any other non-verbal method. As an effective
leader the finance executive has excellent, time management skill and decision making power.
Effective time management skill enables the employees in delivering their services within
stipulated deadline (McCleskey, 2014). On the other hand, in order to overcome any kind of
organizational barrier the financial leader is efficient enough in taking the right decision. For an
example, in any kind of sudden financial crisis faced by the organization, the business leaders
had decided to make press conference in order to communicate with the external stakeholders
directly. In tis way the business leaders have managed the entire situation with efficiency.
Ineffective leaders are those who do not have sufficient contribution towards the success
business. An ineffective leader is not very cooperative who can motivate the employees towards
performing good (Turró, Urbano & Peris-Ortiz, 2014). That specific individual is not very
fulfilled with effective personal trait. The person may have behavioural issue which can highly
de-motivates the employees in providing productive work to the business experts. However,
while evaluating the business environment of Waste Management it is observed that the business
leader of marketing department and logistic department is not very efficient and effective which
creates a negative business environment. Market department primarily has to play major
responsibility in creating brand awareness and brand identify. In this kind of situation, the
business leaders have to play the most effective roles and responsibilities in introducing their
brands in different geographical boundaries.
The leader of marketing department does not make collaborative business decision by
involving the existing employees. As a result, decision varies sometimes which ultimately
hampers in making effective organizational objectives. The business leader is least interested in

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making participative form of decision-making. The leaders always intend to impose their own
decision on the employees. In this kind of situation, employees working under the team lead do
not find any motivation in performing well towards the services (May, Luth & Schwoerer, 2014).
In addition, the business lead of Waste Management marketing department is not very competent
in handling work pressure. The lead tends to impose overburden of pressure on the employees,
which ultimately de-motivates them in providing their best endeavour. Moreover, the supply
chain head of Waste Management is also considered as in-effective business lead. The supply
chain head is not efficient enough in maintaining an effective balance between demand and
supply of the products. The business leads do not make effective communication with the
organizational employees (Flores, Antonsen & Ekstedt, 2014). In this kind of situation, the
employees get immensely hesitated in sharing their concern facing at the workplace. The
employees do not get appropriate behavioural approach from the leaders. As a result, the
employees feel extremely de-motivated in performing well towards the services, which
ultimately reflects on the organizational productivity.
2. Identify and analyse the personal characteristics of the two effective leaders and the two
ineffective Leaders
After evaluating the above mentioned scenario of two effective leaders it can be stated
that an effective leader leaves immense contribution towards the business services. The role of
an effective leader is to perform well having extraordinary personal traits (Grunig & Hung-
Baesecke, 2015). The business leader of finance department is also very cooperative fulfilled
with soft management skills. Soft management skill implies that leaders are very much
cooperative towards employees along with having emotional intelligence (Rauch & Hulsink,
2015). The finance leader of Waste management is very much professional who is comfortable

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with both verbal as well as non-verbal communication. Those employees who are not well
accustomed in making effective communication due to language barrier can easily interact with
the business experts by making written communication or any other non-verbal method. The
characteristics of two effective leaders that have been identified in the above mentioned scenario
are as follows:
 Effective communication skill:
Two effective leaders of Waste Management have effective communication skill along
with having multi-lingual competency. Effective communication skill allows the leaders in
maintaining both verbal communication and written communication. By maintaining effective
communication with the employees in meeting the leaders create a positive environment at the
workplace (DiPaola & Tschannen-Moran, 2014). People who have language barrier can use non-
verbal communication method as well. As a result, an efficient leader does not create any major
communication barrier among the employees. On the other hand, it has also been observed that
written communication is also very important in order to distribute significant information at the
workplace. Written communication is effective enough in conveying the messages equally to all
the employees (Demirtas, 2015). Employees associated with the workplace can raise their major
concern by making effective interpersonal communication with the leaders. Leaders on the other
hand prefer to make face-to-face communication in order to resolve issues faced by the
employees.
 Emotional intelligence skill:
Emotional intelligence skill is highly significant that every leader should perceive in
order to run a team properly. Leaders should have sympathetic approach towards the employees

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with the help of which employees can show their courageous attitude in performing well. The
effective leaders of Waste Management is very much cooperative. They can help the employees
in giving health facilities and benefits if any of the employees face health issues at the workplace
(Sharma, Mithas & Kankanhalli, 2014). In addition, it has also been observed that the leaders
never intend to impose their decision on the employees. Every time the business leaders like to
make an effective approach towards employees and describe the entire scenario of work
elaborative. As a result, employees also like to show their cooperation towards services.
 Technological skill:
The technological skills of effective leaders described above are very high. Leaders
associated with Waste Management are very much competent in operating the advancement of
technology. As a result, they can maintain effective database properly which ultimately reflects
on the organizational productivity (Brannen, Piekkari & Tietze, 2017). Their advancement of
technology ultimately makes the entire business operation systematic and faster. As a result,
customers do not have to show their dissatisfaction in receiving effective services.
 Skill in meeting productivity:
In order to meet organizational productivity the business leaders have to focus on both
quality and quantity of work (Maitlis & Christianson, 2014). Both the two effective leaders of
Waste Management believe that employee motivation is one of the most important ways of
rendering organizational productivity. In order to get quality of work the business leaders have
rendered incentive schemes for motivating the employees (Glavas & Kelley, 2014). On the other
hand, in order to get fast services the business leaders have gained time management skill and

8ORGANIZATIONAL BEHAVIOUR
decision making competency. As a result, employees also tend to deliver the services within
proper stipulated time.
In order to give in-depth characteristics on in-effective leaders it can be stated that The
business leader is least interested in making participative form of decision-making. The leaders
always intend to impose their own decision on the employees. The lead tends to impose
overburden of pressure on the employees, which ultimately de-motivates them in providing their
best endeavour (Sciascia, Mazzola & Kellermanns, 2014). The employees do not get appropriate
behavioural approach from the leaders. As a result, the employees feel extremely de-motivated in
performing well towards the services, which ultimately reflects on the organizational
productivity. The business leads do not make effective communication with the organizational
employees.
 Lack of communication skill:
By maintaining effective communication with the employees the leaders create a positive
environment at the workplace. However, it is observed that the in-effective leaders of Waste
management lack proper communication skill (Al-Debei, Akroush & Ashouri, 2015). As a
result, employees having communication barrier face challenges in sharing their views and
thoughts (Pfeffer, 2014). People who have language barrier cannot use non-verbal
communication method as well. As a result, the entire team performances become very much
poor and unproductive.
 Lack of effective technological competency:
It is undeniable that advancement of technology ultimately makes the entire business
operation systematic and faster. As a result, customers do not have to show their dissatisfaction

9ORGANIZATIONAL BEHAVIOUR
in receiving effective services. In this very specific business scenario, technological skill of the
leaders are very poor (Riggio, 2017). Leaders of supply chain department and marketing
department are not very advanced in operating new technologies. In this kind of situation, the
people have to face challenges in receiving effective customers’ services (Palanski, Avey &
Jiraporn, 2014). Due to this reason of technological incompetency, customers have to face
challenges in receiving services within proper time. As a result, both the service providers and
the service users get equally affected.
 Lack of contribution towards the team members:
Ineffective leaders do not have enough contribution towards the team members.
Ineffective business lead of Waste Management marketing department is not very competent in
handling work pressure (Wang et al., 2016). The lead tends to impose overburden of pressure on
the employees, which ultimately de-motivates them in providing their best endeavour (Podsakoff
et al., 2014). Moreover, the supply chain head of Waste Management is also considered as in-
effective business lead. The supply chain head is not efficient enough in maintaining an effective
balance between demand and supply of the products. As a result, organization fails to reach the
peak of success and productivity at the end.
3. Evaluation whether Competency Perspective of Leadership is useful for analysing
organisational leadership effectiveness
Competency perspective of leadership leads the management towards selecting the best
candidate who is both productive and sympathetic towards organization. In order to maintain
organizational sustainability the business experts have to focus on the performance level of the
employees (Trevino & Nelson, 2016). Effective performance of employees is highly important

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based on which the profit level of the organization is highly dependent. After evaluating
numerous points of views of scholars it is observed that both the two effective leaders of Waste
Management believe that employee motivation is one of the most important ways of rendering
organizational productivity. In order to get quality of work the business leaders have rendered
incentive schemes for motivating the employees. The leaders always intend to impose their own
decision on the employees (Brettel, Chomik & Flatten, 2015). The employees do not get
appropriate behavioural approach from the leaders. As a result, the employees feel extremely de-
motivated in performing well towards the services, which ultimately reflects on the
organizational productivity. The lead tends to impose overburden of pressure on the employees,
which ultimately de-motivates them in providing their best endeavour. The employees do not get
appropriate behavioural approach from the leaders.
The primary purpose of competency perspective leadership is to identify the efficient
employees who are capable enough in providing the best performances towards services. A
business leader always searches for effective performances, which can ultimately meet
organizational objectives. It has been however observed that large number of employees is there
who are not productive enough in meeting the organizational goals. With the help of competency
perspective leadership, the business leaders identify and segregate the employees as per their
competency level. On the other hand, it has also been observed that large number of employees
is there who provide effective performances being active in a team (Demirtas, 2015).
Competency perspective leadership enables the employees in identifying those employees who
can become efficient support for the organization. The leaders provide immense cooperation and
support towards the employees so that they t get motivated in performing well. Most of the
business leaders like to initiate effective rewards and recognition policy with the help of which

11ORGANIZATIONAL BEHAVIOUR
employees tend to show their courageous attitude in providing their best efforts towards the
services.
At the same time, competency perspective leadership enables the business leaders in
identifying those employees who are underperforming at the current business operation. After
identifying the low performers, the leaders intend to take effective session or face to face
conversation. As a result, those employees can get the scope to share their views and thoughts
what issues they are facing currently in order to perform well. After collecting effective data and
information the business leaders tend to provide effective solution to those de-motivated people.
Automatically, this employee tries to improve their performance level, which can ultimately
render organizational success. The primary purpose of competency form of leadership is to direct
the team towards reaching the proper goal. For that reason the business leaders have to achieve
competency perspective leadership style.
Conclusion:
This very specific study has focused to make detailed overview about two effective team
leaders and two ineffective team leaders. The primary role that a business leader has to play
within services includes making good rapport with the employees, directing the team members
towards achieving the business goals, maintaining effective communication at the workplace and
delivering productive work to meet organizational goals and objectives. This particular team
leader is very much competent in measuring the performance level of employees, maintaining
recruitment and selection procedure and identifying the under performers to motivate them
towards workflow. On the other hand, leaders are comfortable in maintaining proper non-verbal
communications as well. Those employees who are not well accustomed in making effective

12ORGANIZATIONAL BEHAVIOUR
communication due to language barrier can easily interact with the business experts by making
written communication or any other non-verbal method. However, while evaluating the business
environment of Waste Management it is observed that the business leader of marketing
department and logistic department is not very efficient and effective which creates a negative
business environment.
The finance leader of Waste management is very much professional who is comfortable
with both verbal as well as non-verbal communication. Those employees who are not well
accustomed in making effective communication due to language barrier can easily interact with
the business experts by making written communication or any other non-verbal method. People
who have language barrier can use non-verbal communication method as well. As a result, an
efficient leader does not create any major communication barrier among the employees. The
technological skills of effective leaders described above are very high. Leaders associated with
Waste Management are very much competent in operating the advancement of technology. It is
observed that the in-effective leaders of Waste management lack proper communication skill.
As a result, employees having communication barrier face challenges in sharing their views and
thoughts. The study has concluded by emphasizing the fact that large number of employees is
there who are not productive enough in meeting the organizational goals. With the help of
competency perspective leadership, the business leaders identify and segregate the employees as
per their competency level. On the other hand, it has also been observed that large number of
employees is there who provide effective performances being active in a team.

13ORGANIZATIONAL BEHAVIOUR
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