BMP4006 - BUNI Travel: HR Strategies for Performance Improvement

This report examines people and performance management within BUNI Travel, a local travel agent aiming for improved organizational performance. It identifies key tools and techniques, such as real-time feedback, wellbeing schemes, and key performance indicators, to enhance employee motivation and productivity. The report further explores the crucial role of employee wellbeing in fostering loyalty, focus, and engagement. A PESTLE analysis provides insights into external factors impacting the business. The conclusion emphasizes the importance of integrating people management with performance goals for sustainable success, highlighting the practical application of HR strategies within BUNI Travel's context.

People and
Performance

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1. What tools and techniques will assist in improving organisational performance?..................1
2. Role of employee wellbeing in improving motivation and performance................................3
3. PESTLE Analysis for the organisation....................................................................................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................6
APPENDICES.................................................................................................................................7
PESTLE Analysis........................................................................................................................7

INTRODUCTION
Measure of success of an organisation depends on people and performance. In business
world, people refers to human resources that make a group and are linked by common interests
and goals. Likewise, performance is composite assessment about how well a venture executes on
its most crucial parameters such as market, financial addition to shareholder performance
(Miyakawa, Kawakubo and Oguchi, 2019). An organisation is made up of people belonging to
different ages, various backgrounds along with ideas about ways to perform well. It means
people in different groups at workplace are motivated through ample number of things as well as
perform best in particular manner. In order to manage people and performance, organisational
managers require some skill set that includes good communication, ability to motivate, patience,
delegation, problem solving, accountability and hence forth. For understanding people and
performance, BUNI Travel is considered organisation which is a local travel agent having base
in Bolton. The company have small workforce that carry out practices with traditional Personnel
department. Senior management have recognised requirement to improve performances of the
company for further expansion.
The report discusses certain tools and techniques that will help the organisation to
improve performance. It also highlight role of employee well-being in improvisation of
motivation and performance. At, last, it include PESTLE Analysis for the business concern.
MAIN BODY
1. What tools and techniques will assist in improving organisational performance?
Organisational performance comprises of analysing performance of an company against
its deliberate results that are set of objectives and goals. Effective performance management is
key for expansion and achieving sustainable success within competitive business environment.
For improving organisational performance, it is essential for human resource management to to
incorporate certain tools and techniques as it will boost productivity and long term success
(Situmorang, Wibowo and Fauzi, 2019). In case with BUNI Travel, improving organisational
performance is important for human resource manager and senior management re shape people
function of company concentrating towards improvising performances of people. For this, some
of tools and techniques that will help human resource manager to improve performance of BUNI
Travel are as described:
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Real Time feedback: It is one of technique which leads to great organisational
performances. It is modern technique for improving performance as well as development which
emphasises towards continuous development despite of evaluation. By using the technique,
human resource manager of BUNI Travel will capture micro moments associated to employee
behaviour as well as guide them on the basis of observation. Further, managers will set
expectations or goals for actualising feedback in real time in place of traditional reviews of
performances, in order to see ways in which employees and company has grown. Real time
feedback will drive productivity of employees through accuracy, consistent engagement addition
to flexibility that will lead to improving overall performance of company (Hadi, Irani and
Gökmenoğlu, 2020). Moreover, by using real time feedback, managers will be able to draw
present behaviours to look towards forward as well as promote learning culture that creates more
engaging process and foster efficiency. It also creates opportunities for improvement, limit
recency bias and drives goal progress of a business concern.
Well being scheme: It is a technique that assist managers to make employees feeling best
to contribute in improving organisational performance. For improving organisational
performance, it is essential to drive proficiency of employees through motivating them to
perform best at the time when they feel at worst. It have been determined that employees can't be
productive when they were burnt out, overwhelmed together with overworked. In case with
BUNI Travel, human resource manager is aware about this along with puts measure for placing
the technique to improve well being of individuals. It can be done in form of being flexible or
establishing well-being coordinators. By implementation of well being scheme, manager of
BUNI Travel will be able to improve performance of the company as whole as this reduces
reason for low productivity among employees and develop their mindset towards healthy
lifestyle choices that will lead to substantial reduction in high level of lost productive work time
and increases rates of high level performances. Through the technique, human resource manager
of BUNI Travel will be able to retain talents and sustain high morale of employees (Choi, Wang
and Sparks, 2019). With talents and motivated manpower, senior management will be able to
communicate with subordinates and make changes in their work practices so that they become
potential for high level of performances in competitive environment. Using well being scheme
will prevent stress as well as create a positive working environment wherein people and
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organisation thrives for great performances. Moreover, good health addition to well being will
act as core enabler of workforce engagement addition to improving organisational performances.
Key performance indicator: It is a perfect performance improvement tool which provides
variant ways for measuring how well the company, its projects, individual employees and units
are performing for achieving desired goals. It is type of HR software that is used for the purpose
of enabling performance conversations that are data driven. In BUNI Travel, key performance
indicator can be used for assisting people at all levels emphasising on working towards achieving
common objective. Further, key performance indicator can help manager to understand whether
their spending results in utilising time, talents along with budget on right strategies, tactics and
operations to improve business performances (Oliveira, Araujo and Tam, 2020). Professional of
the travel company by using the tool will set personnel KPI for gauging success of individual,
guiding decision making efforts along with improving performances with time. Through tracking
the indicators, people and organisation can understand development in performances together
with evolve in market.
2. Role of employee wellbeing in improving motivation and performance
Employee wellbeing is delineated to optimisation of health of human resources for better
functioning at workplace. Presently, organisational employers have knowledge about diverse
elements which constitute employee wellbeing addition to look towards creating a work
environment more happier and healthier. With an establishment, employees are stimulated to
push themselves for proving that they work hard (Semuel, Siagian and Octavia, 2017). Despite
common belief, best sign of productive, motivated and high performing employee is one who is
well rested, happy and see al their needs are met. In association to BUNI Travel, role of well
being of employee in improving performance addition to motivation are as follows:
Keeping employees loyal: Employee well being plays essential role of keeping workforce
loyal to the company. Within BUNI Travel, employee well being keeps all personnel aware that
business comes with diverse heath perks including comprehensive health plan, nutrition program
and many more which gives them access towards valuing their employment higher and
improvements in performances. Employee well-being motivates human resources of the travel
agent to realise that leaving the position may result in sacrificing certain ways for achieving good
health that stimulate them to stay with the organisation (Bocchi, Palmiero and Piccardi, 2021).
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Moreover, when employees get favourable work environment and desired emotional state that
improve their performances in each operations or tasks.
Makes workforce highly productive and focused: Employee well being is essential as it
have role to make personnel more productive addition to focused. In case with BUNI Travel,
employees that are supplied with effective nutrients, kept hydrated and eat brainstorming food
are able to deliver great performances. When managers foster employee wellbeing then they see
increment in productivity and motivating them for innovative ideas to problems that immediately
improves performance, productivity and motivation (Allen, Muñoz and de Dios Ortúzar, 2018) .
It is analysed that taking good care of staff improves way of living, organisational success
addition to reputation in market.
Enhance employee engagement number: Employee wellbeing creates workforce happy
working at premises that plays role of increasing more engaged people that is they becomes more
emotionally attached with organisational mission. In context to BUNI Travel, employee
wellbeing plays role of making workforce motivated for completion of targets as well as more
productive in daily activities. Engaged people care more about achievement of organisational
objectives that increases their level of motivation and productivity in great aspects. Employee
wellbeing is all about fostering relations of employees with co-workers, communicating jovially
with superiors, participation in programs and embedding to culture results in fostering number of
engaged workforce that improves their performances also (Quintal, Sung and Lee, 2021) .
Moreover, employee wellbeing in the company comprises of offering health incentives which
engage staff members in business and improving their motivation for achieving all hierarchical
needs to deliver best performances.
3. PESTLE Analysis for the organisation
PESTLE Analysis is a framework for looking towards the ways in which macro
environmental factors influence or impacts adversely on strategies and operations of company
from outside. In case with BUNI Travel, PESTLE Analysis offers human resource manager and
senior management insights towards external factors that impacts of working of the venture.
Through the framework, manager is able to form an effective impression of macro factors which
may impact the business strategy for great performances (Filieri, Raguseo and Vitari, 2021).
Analysis of factors of PESTLE Analysis for the company is in Appendices.
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CONCLUSION
From the report, it is concluded that people and performance are key concepts that
contribute huge in organisational success. In an organisation, people emphasis towards
maximising customer values, attaining extraordinary outcomes for stakeholders along with
eliminates waste in all types of work processes. Similarly, performance are required to be
managed on continuous basis that helps in tracking progresses against personal development and
organisational goals. Key tools and techniques for improving performance of a business entity
are wellbeing real Time feedback, well being scheme and key performance indicator. Major roles
that are played by employee wellbeing towards improvisation of motivation addition to
performance comprises of keeping employees loyal, enhancing employee engagement number
along with making workforce highly productive and focused. Through application of PESTLE
Analysis, organisations tool towards factors impacting or influencing their way of working,
strategies and sustainable growth.
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REFERENCES
Books and Journals:
Allen, J., Muñoz, J. C. and de Dios Ortúzar, J., 2018. Modelling service-specific and global
transit satisfaction under travel and user heterogeneity. Transportation Research Part A:
Policy and Practice. 113. pp.509-528.
Bocchi, A., Palmiero, M. and Piccardi, L., 2021. Travel planning in men and women. Who is
better?. Current Psychology, pp.1-8.
Choi, K., Wang, Y. and Sparks, B., 2019. Travel app users’ continued use intentions: it’sa matter
of value and trust. Journal of Travel & Tourism Marketing. 36(1). pp.131-143.
Filieri, R., Raguseo, E. and Vitari, C., 2021. Extremely negative ratings and online consumer
review helpfulness: the moderating role of product quality signals. Journal of Travel
Research. 60(4). pp.699-717.
Hadi, D. M., Irani, F. and Gökmenoğlu, K. K., 2020. External determinants of the stock price
performance of tourism, travel, and leisure firms: Evidence from the United
States. International Journal of Hospitality & Tourism Administration, pp.1-17.
Miyakawa, E., Kawakubo, A. and Oguchi, T., 2019. Do people who travel more perform better
at work?. International Journal of Tourism Research. 21(4). pp.427-436.
Oliveira, T., Araujo, B. and Tam, C., 2020. Why do people share their travel experiences on
social media?. Tourism Management. 78. p.104041.
Quintal, V., Sung, B. and Lee, S., 2021. Is the coast clear? Trust, risk-reducing behaviours and
anxiety toward cruise travel in the wake of COVID-19. Current Issues in Tourism, pp.1-
13.
Semuel, H., Siagian, H. and Octavia, S., 2017. The effect of leadership and innovation on
differentiation strategy and company performance. Procedia-Social and Behavioral
Sciences. 237. pp.1152-1159.
Situmorang, P. M. G., Wibowo, R. P. and Fauzi, F., 2019, October. The Effect of Implementing
the Graphic Design in Digital Marketing on Sales of Products in Travel Companies.
In 2019 International Conference on Organizational Innovation (ICOI 2019) (pp. 212-
216). Atlantis Press.
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APPENDICES
PESTLE Analysis
PESTLE Analysis includes six macro environmental factors that are discussed for BUNI
Travel underneath:
Political: Political condition of UK is stable that offers ample opportunities to companies
that operate within it. For BUNI Travel, stable political system impacts positively on the
company as government open borders to international level. This will make easier for the
company to expand its operations to new countries and boosting infrastructure facilities.
Economical: Economic position of UK is strong to other nations. However, Covid-19
pandemic impacts negatively on businesses including BUNI Travel as the entity have to work by
opening premises with relative smaller workforce because of which its objectives and not
achieved on time. Moreover, employment rates in the nation are flexible for the BUNI Travel
that positively impact of hiring talents as per hourly basis to carry out tasks effectively.
Social: It is well said that travel is fashionable. Within UK, society or citizens have huge
preferences towards offers from travel agency. With adoption of social media, it becomes easy
for manager of BUNI Travel to impress target audience. Social popularity about travelling leads
to influencing population to travel across nations and achieving organisational sustainable
grwoth.
Technological: In UK, there are huge technological advances that influence business
operations particularly in travel industry. In case with BUNI Travel, one of technological factor
that influence operation is development of transport that helps the entity to provide better
travelling options to its customers. Moreover, use of Chatbots, search engine optimisation and
other technological development also help the company to increase its web traffic and boost sales
volume.
Legal: There are various legislation governed by political leader of UK regarding travel
companies to adhere while performing. Some legislation include Employment Rights Act 1996,
Health and safety at work act 1974, Data Protection Act 2018 and many more. All these
legislations are adhered by human resource manager of BUNI Travel so to protect employees
and provide them safe place of working that impacts positively on brand reputation and
employee loyalty.
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Environmental: In UK, one of environmental factor that impacts widely on travel
industry is pollution from various mediums of transportation that includes buses, trains, air
planes and many more. Within BUNI Travel, almost all transportation medium are used to
deliver best experiences to customers which creates huge level of pollutants, for example, carbon
emission and so on leading to contributing on global warming along with other environmental
phenomena.
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