BMP4006 People & Performance: BUNI Travel Recruitment & Development

This report details BUNI Travel's recruitment process, including a job description and person specification for a Business Travel Consultant, a job advertisement, a recruitment strategy, and a three-month staff development plan. The rationale behind these choices is explained, emphasizing the importance of skills such as communication, organization, and persuasion for the travel consultant role. The report also includes a PESTLE analysis, highlighting the political, economic, social, technological, environmental, and legal factors impacting BUNI Travel. This comprehensive plan aims to attract and develop the best candidate for the position, aligning with the company's goals and addressing the challenges of the travel industry.

BSc (Hons) Business Management
BMP4006
People and Performance
Recruitment documents
2019/2020
Semester 2
Submitted by:
Name:
ID:
Contents
1

Table of Contents
A job description and person specification for the Business Travel consultant...................3
A job advert to help you in recruiting the Business Travel consultant.................................5
A plan outlining your recruitment strategy for obtaining the best candidate......................6
A three-month staff development plan for the new starter.................................................6
Rationale for all the choices that have been made in the design of the above materials ...7
REFERENCES...............................................................................................................................8
APPENDIX...................................................................................................................................9
A PESTLE analysis for BUNI Travel.........................................................................................9
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A job description and person specification for the Business Travel
consultant
Job Description
A job description is a written document that states the general tasks and other
responsibilities and duties for a particular position. It is useful , plain-language tool that
contains the functions and tasks for the required position in an organization. It states that who
will perform a specific work and how the work will be performed relating the purpose of
work to the mission and goals of the organization (Conte, Robison and Tricarico, 2022). It
documents the required knowledge, abilities and skills needed for the particular job position.
In brief , it reflects the current assigned responsibilities of the employees. The following is
the Job Description of BUNI Travels for the recruitment of Business Travel consultant.
JOB DESCRIPTION
JOB TITLE – Business Travel Consultant
REPORTING – Human Resource Manager BUNI Travels
JOB DESCRIPTION – To determine the clients' needs and suggest the appropriate and
suitable travel packages. To organize the travel including ticket booking, accommodation
and transportation. To keep the travelers informed about relevant holiday or travel
materials.
QUALIFICATION REQUIRED
 Experience as a Travel consultant with high perfection in international as well as
domestic travel arrangements.
 Bachelor's Degree in Travel and Tourism, Hospitality business or related fields.
 Diploma in Travel and Tourism
 High school Qualification.
FUNCTIONS AND DUTIES
 To research and explore the various travel destinations to be offered to the clients.
 Researching the travel and destination packages and prices , weather conditions,
reviews etc. for travel arrangement.
 To suggest best available options of travel packages suitable to the clients
requirements.
 To refer the bargain hunters to travel agents.
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Person Specification
A person specification states the required personal characteristics or traits for a
position to be filled. It can be called as a companion document to the job description that
contains the personal characteristics required for the candidates to ensure whether they are
suitable for a particular job position or role (Goceri, 2021). It basically contains the
description of skills, qualifications, knowledge, experience and other selection criteria that is
derived from the job description and lays the basis for Recruitment process. In context with
BUNI Travels, the persona specification derived from the above job description has been
shown as under -
PERSON SPECIFICATION
Skills
 Basic computer skills and software like MS Office
 Effective Communication and people skills
 Persuading Skills
 Organization skills
 Negotiation skills
 Listening skills
Knowledge
 Strong knowledge of Travelling software and procedures
 Knowledge of Global distribution system software and Travel planning
Specific Qualification
Diploma or Bachelor's degree in travel and Tourism, Hospitality Business or related field.
Experience
2-3 years of experience as a Travel consultant or a similar role
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A job advert to help you in recruiting the Business Travel consultant
A job Advertisement can be referred to as an informative text that contains the job
vacancies and details for the prospective and potential candidates. It is created to attract the
potential applicants for a particular vacant job role by including the benefits of the job. Its
main purpose is to attract the right candidate for an open position (Keyser and et. al., 2021). It
includes the information regarding job description, requirements, application procedure ,
contact, company description and benefits etc. In case of BUNI Travels, the Job advert for
attracting the potential candidates for the post of Business travel consultant is mention under -
JOB ADVERTISEMENT
BUSINESS TRAVEL CONSULTANT
A new role for a Business Travel Consultant has come in a reputed and excelling Travel
company i.e. BUNI Travels. An applicant needs to fulfill the below mentioned
requirements-
 2-3 years of experience as a Travel consultant or similar role in the Travel Business
or any other hospitality business or other relevant business.
 Effective communication and technical skills
 Ability to deliver exceptional customer service
 Multilingual skills
JOB ROLE
To consult the customers regarding suitable travel packages, arranging the travel
transportation and informing the clients regarding travel materials.
Applicants can send their CV to [e-mail]
APPLY NOW!
BUNI Travels
Contact Info - 1-880-000-1112 or 905-678-8777
1256, London Street 189, UK
For more info , visit – www.bunitravels.com
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A plan outlining your recruitment strategy for obtaining the best candidate
It is the responsibility of an HR manager to plan the effective recruitment so as to
recruit skillful and talented candidates in the organization. This plan facilitates the manager in
filling the vacant position with the right candidate (Best and et. al., 2022). In context with
BUNI Travels, the Recruitment Plan for recruiting Business Travel Consultant is as under -
 Determining the Goals – The recruitment strategy of BUNI Travels is aimed at hiring
the best suitable candidate having required and specified skills fit for the job role of
business Travel consultant.
 Hiring the best suitable candidate - The HR manager must recruit only the qualified
and experienced candidate for the job role of Business Travel Consultant who is
capable enough to suit the job profile and role.
 Clarifying the Selection process – The plan of recruitment must include the
shortlisting of suitable candidates on the basis of skills and qualifications set to fill the
vacancies. The HR manager of BUNI Travels must consider this factor with effective
interview selection process to select the right candidate.
 Development of Sourcing Strategy – The HR manager must develop the sourcing
strategy by determining the diversification of talent acquisition search and and by
identifying the best suitable candidate for the vacant job role.
A three-month staff development plan for the new starter
In context with BUNI Travels, the staff development plan containing the functions
and tasks for new starter is explained in the below three months plan -
Month 1
 Serving with Guidance and providing directions to the employees.
 Creating a positive, healthy and collaborative working environment for the new start
to understand the environment and the working style and view of the functions of the
particular job role (Renzulli and Reis, 2021).
 Providing a few-days Initial training with the senior travel consultant.
 Facilitating in operating with the GDS Travelling software.
Month 2
 Increasing the productivity and efficiency of the candidate through performance
appraisal.
 Denoting the mistakes and errors to improve their functioning.
 Providing them chance to participate in decision making process.
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 Reviewing and monitoring the work of candidates.
Month 3
 Reviewing the work of employees through various performance appraisal tools.
 Providing the new tasks to the new starters and review their work.
 Evaluating the experience and new skills acquired by the new employees.
 Increasing more productivity by employing various rewards and recognition
programmes and compensation strategies.
Rationale for all the choices that have been made in the design of the above
materials
BUNI Travels is a Travel organization in the hospitality industry that is in need of a
Business Travel consultant for which the company has announced a Job advertisement and
provided the Job description and person specification as well. In the job description, the
qualification mentioned is Diploma in Travel and Tourism so that the individual will be
having the knowledge of travel essential and arrangements and will be able to organise the
travel plans of clients of the company. In the person specification the mentioned skills
include persuading skills for travel consultant so as to persuade clients to take their
consultancy services to increase their customer base on an international basis. Organizing
skills are required to manage the arrangements of different customers travel plans and
packages and determining the prices of those packages (Birendra, Dhungana and Dangi,
2021).
Communication and listening skills are included in the person specification as they
are very imperative for a travel consultant to understand the needs and requirements of the
clients to pan their travel materials accordingly. In the job advertisement, the experience of 2-
3 years is mentioned to recruit an effective and experienced Consultant for the company so as
to attract customers from worldwide by his effective consultancy services and persuading
skills. The multilingual skills have also been specified in the Job advertisement as BUNI
Travels is an international organization that needs such a Travel consultant who will be able
to communicate with the diversified clients having different native languages. So, it will help
in effective interaction between the client and Travel Consultant.
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REFERENCES
Best, N., and et. al., 2022. Predicting the COVID-19 Pandemic Impact on Clinical Trial
Recruitment. Statistics in Biopharmaceutical Research, 14(1), pp.67-79.
Birendra, K.C., Dhungana, A. and Dangi, T.B., 2021. Tourism and the sustainable
development goals: Stakeholders' perspectives from Nepal. Tourism Management
Perspectives, 38, p.100822.
Conte, J.M., Robison, J.L. and Tricarico, A.J., 2022. In analyses of the gender pay gap, job
analysis, and O* NET don’t get a lot of respect, but they should. Industrial and
Organizational Psychology, 15(1), pp.46-50.
Goceri, E., 2021. Diagnosis of skin diseases in the era of deep learning and mobile
technology. Computers in Biology and Medicine, 134, p.104458.
Keyser, E.A., and et. al., 2021. Extending peer support across the military health system to
decrease clinician burnout. Military Medicine, 186(Supplement_1), pp.153-159.
Renzulli, J.S. and Reis, S.M., 2021. The schoolwide enrichment model: A how-to guide for
talent development. Routledge.
WAHYUNI, L., 2021. PENGEMBANGAN MODEL BISNIS PT PLN (PERSERO) UNTUK
PENYEDIAAN CHARGING STATION (SPKLU) DI ERA KENDARAAN
LISTRIK (Doctoral dissertation, Universitas Gadjah Mada).
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APPENDIX
A PESTLE analysis for BUNI Travel
PESTEL analysis is a business framework that helps the businesses in analyzing their
external environmental factors' positive or negative impact so as to take corrective measures
to improve the business performance (WAHYUNI, 2021). PESTEL analysis of BUNI
Travels is as under -
 Political – BUNI Travels had face the negative impact of political instability during
Brexit and has also faced disrupted operations due to nationwide lock-down
restrictions and ban on international flights due to Covid19.
 Economic – BUNI travels needs to consider the inflation rate after the Russia Ukraine
war as will impact the prices of travel plans and the salary of new employees as well.
 Social – The organization is affected by social factors such as culture, and attitudes of
different customer of different countries. It needs to consider social media impact as
clients get inspired to travel by seeing the destination sites.
 Technological – It has positive impact of technology as the company is using GDS
software of traveling that it uses to book flights, manage tickets etc.
 Environmental – BUNI Travels must leave a positive environmental impact on the
macro environment by reducing the carbon footprints.
 Legal – The company has impact of laws and rules of different countries it has
operations in such as health and safety law, wages act, companies act etc.
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