BSc Business Management BMP4006: Recruitment & Development Report

This document presents a report on recruitment documents for the BSc (Hons) Business Management module BMP4006 People and Performance. It includes a detailed job description and person specification for a Business Travel Consultant, outlining responsibilities, qualifications, and required skills. The report also provides an outline of the recruitment process, focusing on candidate specification, and a three-month staff development plan with new perspectives, including a personal skills audit and development strategies. The document concludes with references and a PESTLE analysis for BUNI Travel. Desklib provides a platform for students to access similar solved assignments and study resources.

BSc (Hons) Business Management
BMP4006
People and Performance
Recruitment documents
2019/2020
Semester 2
Submitted by:
Name:
ID:
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Table of Contents
Explain in brief about the Job description and specification of person for Business travel
consultant.........................................................................................................................3
Preparing of outline over recruitment process inorder make candidate specified.........5
Three month of staff development plan with new perspectives.....................................7
References................................................................................................................................10
Appendix...................................................................................................................................11
A PESTLE analysis for BUNI Travel..................................................................................11
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Explain in brief about the Job description and specification of person for Business
travel consultant.
JOB SPECIFICATION
Job title: Business for Travel Consultant
Reporting to: Directly report to the manager
Job description: To help traveler to travel vasious destination places of
different city.
Responsibilities and Duties:
 It must required to understand the needs and the customers behavior.
 They need to suggests their clients according to their different suitable
packages.
 To make new effective decisions- making to solve many types of different
problems.
 They have abilities to resolve different queries of customers.
 They have to organize their customers journey for their smooth from
beginning to end.
 They need to develop the different types of skills for work in the agency.
Qualifications:
 They must have Bachelors degree in travel and tourism industry
 They need to develop the managerial and interpersonal skills
 They need to understanding of traveling Environment
 They have basic knowledge about the computer skills and have software
skills for traveling.
 This helps their travelers for their accommodation and transportation.
PERSONAL SPECIFICATION
Important Skills:
 They must have good Communication skills to help their customers and able to
give quick resolution.
 They need to be coordinating with their management in the organization.
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 They must have ability to do multi-tasking in each different situations.
 It must have Influence ability.
 They must have deep knowledge and correct information of traveling software
and tools.
Required Skills:
 It must be Flexible in nature and have good understanding skills.
 They must have good skills for understanding.
 It should be posses confidence which help their different travelers.
 Thy must have patience level to treat their customers.
Job Description – It is a written material which helps the person to know about their
job duties and responsibilities. Further, it provide information about all the necessary
details which have an individual needs and desire to perform in an enterprise (Rick,
2017). This also consist of preparing a details about the job overview which are very
important for an enterprise in order to choose the appropriate candidates who have
skills and right for their organization. By choosing the appropriate applicant it helps
organization to generate more profits in market. There is huge contribution of Travel
and tourism industry in market share.
It contains the different various components:
 Job Title – It help the applicant to know the information about their particular
position in the enterprise (Ardon, 2018). The job title of BUNI travel agency
as business travel consultant.
 Job Purpose – It able to explain the candidate about the purpose of this job.
By giving brief explanation of the responsibilities and requirements (Kaur and
Bhalla, 2018). The HR of BUNI travel agency is recruiting the travel
consultant as business. The individual had to manage all the obligation of
different travelers for their traveling. The candidate for the position is recruited
as per their skills and knowledge which have following components which are
explained below:-
 Job Duties and Responsibilities – These are particular perspectives whch
has been used inorder to develop understanding about various kinds of
relations which are related to job within an organization. (Kaplan, Lawson and
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McCrady, 2018). Business travel consultant an induvidual must be
acknowledge about tarvelling aspects.
 Qualifications Required – It relates with all kinds of details that is based
over qualification of degree helping in making process of joining of
organization completed (Jiang, 2017). As per this manager should have
qualification whch is related with dergree that has been procure by an
individual.
 Major Duties and Working Conditions – These are based over various
kinds of acts which is used by an organization in order to develop
understanding about field and all technicalities related with it.
Person specification – This is that kind of specification which is based over job
description. The manager is based upon describing about education and qualification
which is used within job. The company also provides proper training and develop the
qualities which help the applicant to stand out in market. The candidates which is
recruited must be appropriate by the candidate by using a satisfactory person
specification in the BUNI Travel agency (Hechtlinger, Levin and Gati, 2019). It also
consist of person specification which plays a very important role in the enterprise.. It
help of person specification for an enterprise to find the right applicant, so that they
able to get maximum productivity and generate more profits in the market (Bencsik
and Machova, 2016).
Importance of Person specification:
 It assure that their organization must find the appropriate applicant with their
right qualifications and skills (Fujii, 2018).
 It helps management of an enterprise to have main focus on the key
requirements that what are the duties and responsibilities which an employee
need to do in the organization (Fischlmayr and Puchmüller, 2016).
Preparing of outline over recruitment process inorder make
candidate specified.
Person Specification: This is based over private characteristics which is
based over capacity of employees(Singh, 2017). It is required to be taken within
consideration that has been used in order to make employees more effective. It is
required to be taken into considerations which is based upon completing activities
with unique role. This is based over those aspects through which business travel is
able to recruit candidates and has been discussed as follows:
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Person Specification
Job Title: Business manager
Department: Management Department
Attribute Essential Desirable
Qualification  Degree of
communication in
commerce is
required to be
achieved.
 Degree of bachelor
has been completed
within business
administration
 Master has been
done within
administration
 Master of commerce
degree is achieved.
 Associated degree of
Chartered
Accountant
 In this degree of
management is
achieved.
 Business
administration
 Masters of MBA
with sales and
marketing.
 Master of
business
consultant.
 Associated with
Company
secretariat.

Experience  In last two years
experience which is
based upon finance
and accountants
department.
 There should be
two or three years
of experience with
consultant and
management over
leading job title.
Skills  Communicating skills
 Leadership skills
 Multi skills which is
required.
 Stress management
 Managing skills
should be used.
 Time managing
should be done.
 Team should be
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must have ability. formed in
effective manner.
Knowledge  Understanding about
scenario of cash flow
within organization.
 This is based over
developing
knowledge of future
expenses within
earnings.
 Knowledge for
earning and making
expenses to be
procured in future.
 Knowledge for
developing
understanding
about different
models with
statistics related
to management.
 Developing over
consultant of data
and management.
 Skills should be
achieved by using
business
management.
Three month of staff development plan with new perspectives
Skill Audit- This is based upon various kinds of abilities and expertise which
makes improvement over competencies developed more effectively(Spanjaard, Hall
and Stegemann, 2018). This is used by an organization to attain its goals and
objectives. The supervisor is based over improving working of employees.
Personal skills audit:
Strength
 I have able to make determination
about various kinds of abilities that
leads over paying attention which
various character upon point of view
which has become my strength.
 I have recognized about ideas with
various kinds of aspects and
educational development.
Weaknesses
 I am having trouble in
communicating which has
become my weakness that is
carried out by an organization.
 I am not able to focus upon
various capabilities that has
made manpower to be
generated within an
organization.
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Opportunities
 I am having command over
understanding and legal guidelines
with trouble through authorities in
order that I can observe guidelines
with regards to an organization.
 I even have an essential
questioning ability which makes
essential state of affairs in greater
powerful manner.
Threat
 I am mot able to solve conflict
that has become biggest issue
for me. This made me face
difficulties in coping up.
 I am spectacle in terms of
gaining knowledge with various
aspects.
Personal development plan-
Personal development plan means that kind of plan which is used by an
individual in order to make stability created with more effectiveness(Tsai, Hsu and
Yang, 2017). This leads over making weakness and strength of an individual
understood more effectively. It leads upon performing roles and obligation with more
effectiveness. Further, personal development plan is made regarding business
consultant.
Area of
development
I will have
this
complete
d by:
I will
achieve
this:
What's
happening
now?
How will I
know I will
be
successful?
Progress
Communicatio
n
I am
required to
work upon
my
communic
ation skills
In order to
improve this
communicati
on programs
and watching
of English
movies is
required to
be done by
me with
novel
analysis.
Through
analysis
novels and
newspaper
or watching
English
movies has
helped me in
making my
communicati
on more
effective in
These skills
are improve
with
successful
approach by
making ideas
to be for
ideas
development
Through
teaching
competen
cies I am
able to
work upon
problem
faced by
me in
communic
ating.
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nature.
Leadership I am
required to
work upon
leadership
skills and
improve
within one
month.
I am taking
details over
activities
which is used
for controlling
skills with
more
effectiveness
.
I am able to
offer various
kinds of
details with
various
activities.
The
achievement
is based over
team working
perspectives
which is
related to
work within
an
organization.
I am able
to make
delivering
right
direction
to
employee
s through
developin
g based
for
enhancing
these
skills.
Computer I am able
to
enhance
skills and
developm
ent is
done
within 2
months.
I required to
stated which
is based over
learning
about
computer
commands in
order to start
typing with
better pace.
I am required
to examine
about
information
and generate
it through
online
classes.
My overall
performance
which is
evaluated
with the help
of taking
feedback
from seniors.
I am able
to able to
make
employee
s perform
in
effective
manner.
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References
Books and Journals
Ardon, A. E., 2018. Why Participate in Global Health Educational Projects? One
Anesthesiologist’s Viewpoint. ASA Newsletter. 82(12). pp.28-30.
Bencsik, A. and Machova, R., 2016. Knowledge sharing problems from the viewpoint
of intergeneration management. ICMLG2016-4th International Conferenceon
Management, Leadership and Governance: ICMLG2016. p.42.
Fischlmayr, I.C. and Puchmüller, K.M., 2016. Married, mom and manager–how can
this be combined with an international career?. The International Journal of
Human Resource Management, 27(7), pp.744-765.
Fujii, H., 2018. Multi-Professional Workplace Training in a Hospital From the
Viewpoint of Interprofessional Education: A Mixed Method Study. Journal of
the Japanese Association of Rural Medicine. 67(1). pp.37-51.
Hechtlinger, S., Levin, N. and Gati, I., 2019. Dysfunctional career decision-making
beliefs: A multidimensional model and measure. Journal of Career
Assessment, 27(2), pp.209-229.
Jiang, Z., 2017. Proactive personality and career adaptability: The role of thriving at
work. Journal of Vocational Behavior. 98. pp.85-97.
Kaplan, M., Lawson, K.A. and McCrady, V., 2018. The Hero Viewpoint and the
Perception of Mentors: Why Millennials Need Mentors and Why They Have
Problems Finding Them. Academy of Business Research Journal. 2. pp.36-
52.
Kaur, H. and Bhalla, G.S., 2018. Determinants of effectiveness in public higher
education-students’ viewpoint. International Journal of Educational
Management.
Rick, C., 2017. Personal Experience Shapes Viewpoint on Transition to
Retirement. Nursing administration quarterly. 41(3). pp.243-246.
RoseVeARe, J., 2017. 18 A Practitioner’s Viewpoint: Limitations and Assumptions
Implicit in Assessment. Psychometric Testing. p.251.
Singh, S., 2017. HR viewpoint towards talent management practices. Asian Journal
of Research in Business Economics and Management. 7(9). pp.157-165.
Spanjaard, D., Hall, T. and Stegemann, N., 2018. Experiential learning: Helping
students to become ‘career-ready’. Australasian Marketing Journal
(AMJ). 26(2). pp.163-171.
Tsai, C.T.S., Hsu, H. and Yang, C.C., 2017. Career decision self-efficacy plays a
crucial role in hospitality undergraduates’ internship efficacy and career
preparation. Journal of Hospitality, Leisure, Sport & Tourism Education. 21.
pp.61-68.
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Appendix
A PESTLE analysis for BUNI Travel
 Political Factors: It is based over those policies which has been formed by
government of a country. This is related upon solving issues that has been
faced by employees while working within an organization. In case tax policies
are not positive then it causes decrease within growth of BUNI travel.
 Economic Factors: These are important factors that has been used for
dealing with elements like unemployment, import and export rate. This is
related with profit and revenue generation.
 Social Factors: It is based over culture and traditions existing within society
that has makes customer base developed. BUNI travel uses this for
understanding about customer needs and demands.
 Technological Factors: These are those factors which is related with
technological expansion that has been taking place on daily basis. BUNI
travels uses technology for enhancing online booking activities.
 Legal Factors: The factor is related with over various kinds of legislation and
laws that has been used for developing strong legal workfare. BNUI travel
uses laws for developing strong legal interface in order to protect from any
legal issue.
 Environmental Factors: The factor is based over creating environmental
awareness. Also, they deal various kinds of environment issues for protecting
environment. BNUI travel must use various techniques in order to protect
environment.
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