BSc (Hons) Business Management BMP4006: Recruitment Documents Report

This report, prepared for a Business Management module, focuses on the recruitment process for a Business Travel Consultant position within Crystal Travel company. It begins by outlining a detailed job description and person specification, defining the required duties, responsibilities, skills, and qualifications. Following this, a job advertisement is created to attract potential candidates, emphasizing the key requirements and benefits of the role. The report then presents a comprehensive recruitment strategy, detailing the steps involved in identifying and selecting the best candidate, including defining goals, forecasting needs, and sourcing strategies. A three-month staff development plan is also included, outlining strategies to support and develop the new hire's skills and performance. Finally, a rationale section justifies the choices made in designing these recruitment materials, highlighting their importance in attracting, selecting, and integrating a suitable candidate, with references to academic sources.

BSc (Hons) Business Management
BMP4006 People and Performance
Assessment 2
Recruitment Documents
Semester 2
Submitted by:
Name:
ID:
Contents
1

A job description and person specification for the
Business Travel consultant 3
A job advert to help you in recruiting the Business Travel
consultant 4
A plan outlining your recruitment strategy for obtaining the
best candidate 4
A three-month staff development plan for the new starter
5
Rationale for all the choices that have been made in the
design of the above materials 6
References 9
2

A job description and person specification for the
Business Travel consultant
Job description is written document that explains the general details about the
duties, task and responsibilities of specific position (Stone Cox and Gavin, 2020).
This job description defines the necessary skills, training needed in the desired
candidate to become employee of organisation. This job description clearly
mentioned the desired requirements in candidates about their duties, responsibilities
at work place and skills to do specific role. Job description for the post of business
travel consultant in Crystal travel company is given below -
Job Description
Job Title - Business Travel Consultant
Reporting To – Human Resource Manager
Job Description – To meet new clients and consult about their queries and
requirement regarding travel desires. Also make sure to drive these queries into
and maintain a good relation with existing as well as new clients.
Responsibilities -
 Should maintain the high quality relations with the customer.
 Candidate should be well informed about the travel packages and its working
environment.
 Should analyse the various spots for travel packages company can adopt.
 They should promote the services and tour packages provided by the
company.
 They should be responsible for the whole travel expenses related to the
accommodations, transportation and hotel bookings everything.
Qualifications -
 Candidate should have experience of 2 or more years in travel agency
before.
 They should have knowledge about the tours and travel packages.
Job specification is also a document with the qualities required in employees
such as skills, traits and education in a preferred candidate (Boon, Den Hartog and
Lepak, 2019). This job specification works simultaneously to job description. Here's
the job specification for the post of business travel consultant in Crystal travel
company
Personal Specification
Required skills -
 Candidate must have effective management skills with sense of coordination.
 Candidate must be should be multitasking and have sound knowledge about
the travel packages.
 They should have caliber to handle the clients grievances and have positive
attitude towards the customers.
Must have skills -
 Must have confidence and decision making skill.
 Candidate should be able to handle the critical situation and all
responsibilities related to the travel package.
 Candidate must have willingness to learn and gather inofrmatiion related to
the different travel expenses and can promote the more creativeness in
3

company for more sales.
A job advert to help you in recruiting the Business Travel
consultant
Job Advertisement refers to communicate the information to general public
people about the specify job position in company (Hamouche, 2021). The main
reason behind this job advertisement is to get the people aware about the job
vacancy in company. This could be a great idea to fulfill the job requirement through
posting a job vacancy to attract large audience. This advertisement contains the
information regarding the requirement of particular profile with detailed explanation
included. This type of advertisement contains the every detail about the job profile as
well as has the details of company. This document also disclose the benefits that will
be given to the applicant. Job advertisement is given below regarding the Crystal
travel company is as follows -
Job Advertisement
Urgent hiring for Business Travel Consultant
Crystal Travel company is searching for new business travel consultant for them
who can manage the quarries of customers and handle their grievances in more
effective manner. Some of the requirement in this position with specific skills and
knowledge is being explained below -
 Candidate should have proper knowledge and can easily determines the
need and wants of the customers.
 Applicant must have minimum two years of experience as consultant in travel
company.
 Candidate must be good at convincing power and can manage the worse
situation in company with efficiency.
 They should have proper knowledge about the different tours, travel
packages and information of travel sector in detail.
 Candidate must be more customer oriented and can turn them in sales for
company by suggesting them package according to their needs and financial
conditions.
 They must have effective communication skills with English proficiency.
Candidates those are interested can apply by sending their resumes on mail or can
walk in for the interviews. Mail address - [e-mail]
Crystal Travel Company
1-880-111-2016 or 903-126-4717 or [e-mail]
2130 London Street 179, UK.
For more details please visit us on [e-mail]
A plan outlining your recruitment strategy for obtaining the
best candidate
Recruitment strategy refers to the systematic plan that contains the specific
roles of company in hiring new candidate (Urbancová and et.al., 2021). This strategy
specifies the goals behind the hiring of new candidate in company. It contains
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various steps involved in the choosing the right candidate for business according to
the job requirements. Some of the steps involved in the planning procedure of hiring
new business consultant for Crystal travel company is explained below -
Define goals – At this step of creating recruitment strategy involves the
objective that must be clear and specify towards achievement of desired goals
(Collings and et.al., 2021). Crystal travel company has motive to increase their sales
behind the hiring of new consultant in travel sector.
Forecasting future need – In this step, prediction of required employees in
company for future projects has been analysed. This includes the process of
predicting about the future demand and supply of human needs in company. Crystal
travel company requires the new hiring for their business purpose to meet the
desired ratio of sales and profit in company.
Type of candidate required – At this stage, skills and knowledge of desired
candidate are explained and what kind of person is suitable for the vacancy in
company. Crystal travel company have specific values which help them in attracting
the more candidates in organisation. Crystal travel company should follows the rule
of developing ideal profile for candidate in order to gain the attention from person in
public.
Sourcing strategies – Crystal travel company can adopt any marketing
strategies in business organisation to communicate in market about the job
opportunities available in company (Hamza and et.al., 2021). There are various
channel from which company can advertise their requirement of employee through
various job portals, recruiting agencies, campus placements and employees
referrals.
Selection process – This process refers to the short listing the suitable
candidate with desired qualifications appropriate for the vacancy in business
organisation. Crystal travel company involves the higher level authority in the
selection process of candidate for their job profile.
A three-month staff development plan for the new starter
Staff development program contains the information regarding the steps and
action that will be used to develop the performance of employees to achieve
objectives (Lee and Mao, 2020). Employee development plan is important for the
growth of staff in terms of professional as well as personal capabilities. With the help
of this strategy Crystal travel company encourages the motivation level and their
productivity for more success. Here's the detailed explanation of staff development
plan of Crystal travel company to boost the productivity among its employees are -
Months Strategies
1  Crystal travel company has plan to support and guide the new
joiners in company which will increase the motivation factor among
staff.
 Company has goal to implement the strategies which will improves
the skills and knowledge of employees and create more positive
attitude towards the work culture.
2  With the help of proper training strategies in company will help staff
5

in learning new skills that has been required in changing business
nature.
 Managers of company should analyse the performance of
employees on regular basis to develop the plan accordingly.
3  Crystal travel company should consider the participate of their
employees in meetings or when they start the new function.
 Rewards and recognition strategy is most applicable term in
boosting the motivation factor in employees and their level of
productivity.
 Company can also provide the benefits to its employees such as
compensations, health benefits which will impact their performance
in comparison with others.
Rationale for all the choices that have been made in the
design of the above materials (1500 words)
Being an Human Resource manager at the Crystal travel company is quite an
interesting role. This role at company is concern with the hiring new candidate for
their post of business travel consultant. All the decisions has been made are with
common goal of recruiting new business consultant in business and can make efforts
for organisation to achieve their desired objective of high growth and profitability
(Abbasi and et.al., 2022). Crystal travel company needs to hire a best suitable
employee for his organisation who can lead business in new growth opportunities
and can handle the team to generate more sales. In this portfolio there is reflection
about the decisions that has been made by the Crystal travel company in process
that required in organisation and contains the relevant information regarding job
profile. In above discussion there is multiple strategies explained with their
importance in job market. All the choices that have been made in the above section
by HR manager has its own importance in company which has been justify under
below -
Firstly it explains the job description in detail regarding the job profile of
business travel consultant in company. This job description includes the detailed
explanation about the job title, job requirements and also with the purpose of hiring
candidate in company (Donohue Jr, 2021). It also contains the responsibilities of job
post, desired qualification and about the working culture in business. This job
description reflects the information that is been required in the applicant. This
document shows the specific information which provides the base for interviewing
the candidate and will help them in evaluating on the basis of written requirements in
job description. This will also help crystal travel company to evaluate the
performance of applicant in business. Crystal travel company will also get the benefit
in the expenses that are occurred in advertising the vacant post. But using the
strategy of making job description and post them on different job portals will be
beneficial for the company in the monetary terms as well as minimize the time
wasting factor in identifying suitable candidate for them. Through this job description
of company will make them more efficient in choosing the right candidate with exact
requirement by company. This strategy will help them in minimizing the time spent
on finding the right person. People are now more socially available and connected
6

with job portals which makes the easiest way in finding the desired candidate with
fulfillment of requirement. This method of posting a job requirement does not require
much investment and cost while advertising the job vacancy in company and
reduces the time involvement in finding applicants for them. Job description was
posted on the different job portals and almost every person has its presence over
social media which will work more efficiently to reach large number of people around
them with the qualities required by Crystal travel company. Managers of operation
department has to make clear about the qualities and responsibilities that are
required in applicant. This information about the seeking candidate will help HR
manger to make job description properly with each and every detailed in that. This
will make sure the proper use of social media and technology in recruitment strategy
and help management to work in systematic way in Crystal travel company.
After the job description has been made for the post of business travel
consultant, some specialization about the job is required by the managers that
contains the information regarding the skills and abilities that are needed for he job
vacancy (Ramhit, 2019)(Karim and Chuweni, 2019). This step of making
specifications about the job and help company to better analyse the candidate based
on skills and knowledge they have. This document will lead to better communication
between the managers and understand the characteristics that is required in
applicant. This job specification has clear information about the task and needed
abilities to perform them. With the help of this method, Crystal travel company
evaluate the desired skills and capabilities in profile of business travel consultant.
This document has specific information that is required in candidate and this will help
them to relate their own skills and qualifications to companies requirement. This
strategy has its own importance in recruitment process in company. With the help of
this specification company provide the information to applicant about knowledge and
performance to be done at work place. Job specification will guide Crystal travel
company in hiring the right candidate with effective time management skills with cost
effectiveness. This includes the all relevant details about the job which will attract the
applicants itself and does not require much time in finding or filtering suitable
candidate based on the capabilities for their work profile. This will lead to better work
opportunities for Crystal travel company through effective use of tactics.
Further in this recruitment process and after analyzing the skills and
capabilities required in position, it time to advertise the job requirement of company
in general public through which candidates can apply for job. Job advertisement is
method used for publishing or communicating people about vacancy in company.
Crystal travel company has used this tool to advertise their requirement of employee
as business travel consultant. This method will provide the basic information about
the job to the public and attract large number of people them to apply. This
advertisement contains the details about job profile and how to apply for the same.
Crystal Travel company has used this technique to address the wide range of people
about job vacancy in company and their benefits to generate interest among them.
Crystal travel company has many options through which they can advertise their
requirement in job market. Job advertisement of company has strong goodwill which
ensures the power to make its first impression good to the needy of job (Karim,
Choudhury, and Latif, 2019). This will benefit the people in large area to understand
their role as business consultant and their work responsibilities attached with job
profile. Implementing this strategy of advertising their requirement will help them to
gain the attention of potential candidates and make them apply for same.
7

After evaluating the strategy used for advertisement for job requirement in
Crystal travel company has to take this process on next level that is recruitment
strategy. This selection process of company has the involvement of higher
authorities who finalize the candidate for company. Crystal travel company has
structural process for selecting the right applicant with relevant skills. The process of
selection in company is necessary and has the quality to choose the suitable
employees for them with high level of competencies, creativity level and of high
productivity (Susomrith, Coetzer and Ampofo, 2019). This process in Crystal travel
company has factors involved such as setting the main objective behind hiring,
evaluating the future need of human resource in company, what type of skills are
necessary, different strategies applied for sourcing the candidate and lastly with
selection process. All these factors help management team of Crystal travel
company to find out the right employees for them as well as with skills suitable for
the designation of business consultant. Selection process is important for travel
company to analyse and identify the skills and ability of various applied candidates. It
includes the forces like interviewing these applicants, testing their abilities and work
performance and creativity. This selection process will help Crystal travel company
to choose the right employee for their role of business consultant.
In the last, HR manager of company after hiring the candidate, provides the
needed training and development session for them to make them perform best.
Crystal travel company has implemented the strategy of staff development program
in business to provide the guidance to its new employees for high productivity.
Training sessions will help in better understanding the concept of working and will
increase their work preference. Company has implemented this strategy to achieve
their objectives with more efficiency in employees. This training session will also help
the management to increase the motivation factor among employees and make them
more dedicated towards the achievement of organisation goals.
All the above decisions that has been made or applied by Crystal travel company is
for recruiting the new candidate in company to achieve certain goals and to improve
the functionality of business in market full of competition.
References
8

Abbasi and et.al., 2022. Examining the relationship between recruitment & selection
practices and business growth: An exploratory study. Journal of Public
Affairs, 22(2). p.e2438.
Boon, C., Den Hartog, D.N. and Lepak, D.P., 2019. A systematic review of human
resource management systems and their measurement. Journal of
management, 45(6). pp.2498-2537.
Collings and et.al., 2021. Strategic human resource management and COVID‐19:
Emerging challenges and research opportunities. Journal of Management
Studies.
Donohue Jr, R.H., 2021. Shades of blue: A review of the hiring, recruitment, and
selection of female and minority police officers. The Social Science
Journal, 58(4). pp.484-498.
Hamouche, S., 2021. Human resource management and the COVID-19 crisis:
Implications, challenges, opportunities, and future organizational
directions. Journal of Management & Organization, 1. pp.1-16.
Hamza and et.al., 2021. Recruitment and selection: The relationship between
recruitment and selection with organizational performance. International
Journal of Engineering, Business and Management, 5(3).
Karim, M.M., Choudhury, M.M. and Latif, W.B., 2019. The impact of training and
development on employees’ performance: An analysis of quantitative
data. Noble International Journal of Business and Management
Research, 3(2). pp.25-33.
Karim, N.A. and Chuweni, N.N., 2019. Job specification on facilities management of
local authorities and its relation towards tenant satisfaction in Kelantan.
Lee, S.W. and Mao, X., 2020. Recruitment and selection of principals: A systematic
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Ramhit, K.S., 2019. The impact of job description and career prospect on job
satisfaction: A quantitative study in Mauritius. SA Journal of Human
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Stone, R.J., Cox, A. and Gavin, M., 2020. Human resource management. John Wiley
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Susomrith, P., Coetzer, A. and Ampofo, E., 2019. Training and development in small
professional services firms. European Journal of Training and
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Urbancová and et.al., 2021. Effective training evaluation: The role of factors
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